Very frustrating experience. The customer service representative and Dr were very misleading with the cost of teeth cleaning. They preform work based on time instead of operation. This tactic, in my opinion, is a way to run the clinic as a money hungry business rather than a place that cares for the animals. Read Less

Went on here to see reviews before thinking I was over reacting, but reading MANY reviews with people having similar experience, I decided to share my experience. We have a 17 year old Shih Tzu and brought in for routine shots. The Dr was trying to sell me on everything then told me our dog was almost overweight (have ALWAYS been told what great shape he's in, due to his daily walks and never eating scraps). Then told me he has terrible teeth/gums. He's SEVENTEEN!!!!!  Then comes the WORST part, the tech basically strangles my dog for his shots, he got SCARED and I teared up and kept telling my dog he was ok, then seconds later another tech holds him down (while still being chocked) and dr put muzzle on him. I thought I was in twilight zone. My dog has NEVER needed anyone to hold him down during shots. It was CRAZY!!!!  As a small business owner myself, I am always hesitant to talk bad about someone else's, but today's experience was heart breaking. We will be going back to naperville animal hospital. Even though the wait is long there- the Drs are a million times better!!!! Read Less

This entire team is AMAZING! They care so much about taking great care of my pets, and make sure that I am well informed and comfortable with what is going on too. I cannot say enough about how friendly, caring, professional, and overall wonderful they are. Definitely plan to take all your pets there! Read Less

Dr. Bishop and his staff are amazing! I am so glad we have finally found a vet who truly cares about his animal patients as well as their families! Dr. Bishop is extremely knowledgeable and has done a superb job making my dog feel relaxed at the vet! My German Shorthaired pointer who used to shake and cower at the vet now wags her tail and is happy to see Dr. Bishop. He has taken great care of her through the flu and helped me heal her cracked nail through home treatment that worked wonders! I cannot say enough about how wonderful Animal Healthcare is!! Read Less

I went to animal care with my dear little pet since the clinic was like 10 min drive away, I choose them, plus I read all the reviews and it looked like they would take good care of him. We went to get his vaccination and for a general check up how he is growing, if it is all going well and so on. The were really nice with my and with him too, they treated him with loads of respect, and made sure he doesn't get scared of the vaccination. I could even stay with him while he got them. That was very nice. I like that this place is not like they just think you are just the next client, but more like you are the clients and they really treat you well and listen to what you have to say. Dr. Bishop even gave me a good idea how to deal with the fact that sometimes I have to leave him when I go work, and than there is no one home. He was very nice and understanding. Besides that my dog gets very excited when he sees new people and just people in general, he loves people, and he jumps around and plays with everything that he can reach, this is normal since he is quite small, and he made kind of a mess at the vet, but they didn't say anything, they even told me not to worry, cause they are used to it. So nice, I mean other vets probably would have like been really pissed, but not him, nor any other staff. I definitely recommend them, for their understanding and also for caring for every detail, they explain you everything, if you are a new pet owner (like me with a billion questions). So you gonna know what to do. I recommend! Read Less

I've been taking my dog here since I got here a year ago, and the staff here are great with her. I have a beautiful blue nosed pit bull terrier and she's scared of everything. When I say everything, I do mean everything. She's scared of car rides, people she doesn't know, other dogs and going on walks outside of our backyard. So, taking her to the vet is hard for us. She shakes the whole ride over in the car and hides under the chairs in the waiting room. The staff there are super sweet and patient with her though. Before they do anything they get my girl used to them and don't do anything before she is as ready as she can be. Even though she's been going to the same place since she was a baby it's still hard for her to go there and yet the staff don't get frustrated with having to spend extra time with her to calm her down. They are great with her every time and while she's always scared when we get there she does better and better each time she's there in a room with just the vet. Having found this place I will not be taking her anywhere else. Read Less

I rescued a dog a few days ago that has stolen my heart. Rudy has a condition common to his German Shepherd breed. Dr. Bishop and his staff were amazing, not only with Rudy but with me. I rescued Rudy from an owner who didn't the knowledge or the time to treat his condition and when I got him i didn't realize how bad it was. Dr. Bishop helped me understand the condition and what route to take. Thank you all so much for being here for us. Read Less

I was very satisfied with Dr. Bishop and his staff. They took thier time to educate me and handled my babies with care and professionalism. I highly recommend them to anyone who is looking for a veterinarian! Read Less

Love love love! My cat, Titi, (black, short haired, 7 years old) has been here for 1 year now? And gosh they love him! He came here because we accidentally closed the door on my cats tail. Dr. Bishop recommended us to amputate it because the risks are high of infection ect. If we were just to sew it up. Anywho! It healed up quick and tori is very happy! We also got another kitten and when my boyfriend and I went on vacation, we left them with a friend who has dogs!! Long story short, they have fleas now, and it's gotten severe because the drugstore products did not work on either of them. We went back to dr. Bishop and Devon for some treatments, and within 1 night, they stopped itching and finally seemed like normal cats! Very very happy with this vet clinic! Read Less

I feel as though AHC is the best veterinarian center in the area for those who want thorough care and exemplary, all bases covered service for their pet.  For me, my dog is like a little brother to me, and I care for him like I do the rest of my family.  For these reasons, I want my vet to be as good as my doctor.  In the past several years of taking my dog to AHC I have felt like this really is the case with them.  I've moved around a lot, and now that I've settled down here I feel like I've finally found a veterinarian clinic that I can be truly happy with.To me, AHC operates off of the principle that your pet's happiness and well being is the absolute most important thing.  They will recommend and advise you on whatever is truly best for your pet.  I've noticed that a lot of clinics don't get this one point right.  Either they try to sell you on a lot of nonsense for your pet that the little critter doesn't really need, or they want you in and out and they aren't very thorough.  Not only does AHC not try to push unnecessary treatments on you, they also don't push you through the visit too quickly.In the times that I've taken my dog to AHC for his bi-annual checkups, I've always gotten the feeling that the AHC staff cared for my pup, and that they were solely interested in his wellbeing.  Doctor Bishop has always been very friendly, very kind to my dog, and very honest and practical about how to best care for him.  For example, my dog is a senior dog now (he's eleven years old!) and Doc briefed me on the best ways to care for a senior dog.  He did not try to sell me on any elaborate and extensive treatments for my aging companion, just the basic health precautions to take and some advised, natural vitamin supplements for him too.  This is how I expect my personal, family doctor to treat me when I myself go in for as checkup, so I truly feel like Bishop is a doctor for my pet.I also really appreciate the environment and the ambiance at AHC.  I don't like huge, super clinic-like animal hospitals that almost have a factory feel.  That kind of feeling you get when you feel like to the staff your dog is, "Just another animal to treat." That rubs me the wrong way.  What I really like about AHC is the staff are very personable, and the center is comfortable and pleasant.  It doesn't feel like a hospital there.  I really like that about their location.  I will continue to use AHC for my little friend and for my future pets as well! Read Less

Dr. Bishop and the staff was awesome! They showed compassion and took their time with my baby Coco. I'm grateful there are still honest people who genuinely care about our animals because they are more like our children. Thanks again Read Less

Dr. Bishop and his staff are knowledgeable, caring, compassionate, and thorough. They make me and my lab, Dakota, feel at ease. Dakota has an extremely hard time with vaccinations. We know the benefit of having her protected, but she has allergic reactions to these vaccines, and therefore we need to make special accommodations. Dr. Bishop and his staff are cognizant of this, and have taken the time to devise a plan to make her as comfortable and safe as possible so that she still gets the protection of the vaccines. They all go above and beyond to make sure that we receive the best care possible. I do not hesitate to recommend Animal Health Care, P.C. and Dr. Bishop to anyone that needs quality care. Read Less

Dr. Bishop and staff care for my dog as if she was their own.  Nothing else to say.  They truly care and are always so friendly, thorough and attentive.  I will pay a little extra if need be for their kidness. Read Less

SAVE YOUR MONEY & go elsewhere!  I HATE the fact I have to write a bad review & honestly do not think I ever have but unfortunately, this has to be done!  We went to this vet recently after moving to the suburbs.  Consider yourself at a sales presentation the entire time.  The minute we walked in, the staff was trying to upsell us on all sorts of different stuff.  We know its all important, but was very unnecessary to upgrade everything we are already using.  Dr. Bishop was quite unfriendly and not personable to us, nor our dog.  No introduction of himself, literally just straight into a sales pitch on everything we had just tried to be sold on by the front staff.  When he finally "examined" our dog, we did not have a good feeling the entire time.  Oddly, he seemed as if he was scared of our dog.  While he was doing the examination, everything was not good enough for Dr. Bishop.  "Oh, he's a little overweight" "His teeth need cleaning" "His heart is not as "crisp" as I would like it".  We were just confused the entire time & felt like he didn't have our dog's best interest in mind, rather his bottom line. Read Less

I'm stunned by all of the poor reviews.  Simply put our 9 year old grand dog Wrigley, a golden retriever, is loved and well taken care of by Dr. Bishop and his staff.  Wrigley feels their love and he loves them back.  When he needs to be boarded he loves spending time at Animal Health Care.  His tail starts wagging up a storm as soon as I start to turn into their parking lot.  That says it all except.......Wrigley had terrible allergies for years.  Dr. Bishop suggested Apoquel and like a miracle Wrigley got the relief he deserved.  Yes it's expensive but it's been worth every penny.  Neither of the other two veterinarian hospitals even came close to helping find a relief for his allergies.  Wrigley developed a weight problem and Dr. Bishop strict instructions IN WRITING helped with getting everyone in the family on board so as to not over feed him.  Couple that with his under active thyroid (on thyroid meds twice a day) and his weight has dropped from a high of 102.9 lbs three years ago to 88.1 his last visit this July.  He's never felt better or been healthier in his adult life.The staff, Devon Sarah and Cara (sorry for any misspellings) are all wonderful.  Their explanations, their paperwork, their personal interactions, their concern over the well being of their patients are all top grade.  They give first rate customer service with efficiency, warmth, kindness, patience and excellent follow-up.  Kudos to all of you along with everyone else behind the scenes. No question or concern is a bother, just ask.  Dr. Bishop and his staff have answered any question or concern I've had.  Their explanations are complete and explicit and they try to use layman terms so I (or anyone else) can understand what they're trying to convey.  Wrigley periodically has ear issues.  No other vet has ever shown me the inside of his ears like Dr. Bishop has every time Wrigley's ears need attention.  Dr. Bishop has me look in his ears and I see exactly what he sees.  It's a remarkable experience that gives a pet owner special insight into the extent of the problem.Please consider all of the good reviews for Animal Heath Care and if you're new to the Naperville area.  Give Dr. Bishop and his staff a try.  They are good people and good people treat your pets well.  Wrigley tells me that every time we visit Animal Health Care.  Enough said! Read Less

I had a somewhat negative experience at a local veterinary office and decided to try Animal Care since it was 5 minutes from my home.  My elderly dog needed dental surgery and was told by other vets that it was extremely risky and she would not survive anesthesia. Dr. Bishop assured me he would take every precaution possible to make sure she would survive and even offered alternative precautions such as having a cardiologist on hand. My little dog came through with flying colors and is happy and healthy.  The entire staff seems very kind and compassionate and truly caring of your pets. Read Less

Dr. Bishop is wonderful. He has been Daisie's Vet for 12 years an has been caring, compassionate, understanding, an everything you'd want for your pet . His staff has always been friendly, caring, an gone out of their way to help in whatever you need an always love on all the animals that come in. I'm very blessed to take my Daisie here Read Less

I had a great experience here. Dr Bishop was very thorough and explained everything In great detail. He is up to date on current literature and showed me updated evidence. I was so pleased with my first appointment for my dog. This was a much better experience than my previous vet experience. I actually saw the doctor and for a long time! I highly recommend Animal Health Care! Read Less

Dr. Bishop went above and beyond to accommodate our situation. We had a new foster dog that needed last minute evaluation and immunizations. We were able to get an appointment quickly. Our pup was treated with care and respect and all of my questions were answered in detail. The office staff was kind and knowledgable and the office was clean and comfortable. Would definitely recommend Dr. Bishop and his staff. You will not be disappointed. Read Less

I really don't understand all the negative reviews... I've been going to AHC for years! The first time I saw Dr. Bishop, I had a rescue cat that loved to graze... He was heavy (not quite overweight, yet) doc explained that a lower weight with a controlled diet was better for him as this would stave off diabetes and other more serious health issues. So, I changed my little guy's eating routine, he dropped the excess weight and kept it off. He was much more active and playful after losing the weight. Later in life, his teeth became a problem. The doc advised a plan of action for cleaning and prevention of plaque. Had his teeth cleaned and sealed, worth every penny! This same cat had to be put down last year. He collapsed right in front of me at dinnertime. I called the office in a panic not knowing what to do. The entire staff stayed for 3 hours after closing (on a Friday night I might add) to give him the best care they could. In the end, the desicion to put him down was made and the entire staff handled this very delicately. I was so grateful they were there for us in our time of need. I've adopted two other cats and bring them to AHC as well. One of them had a serious dental problem I wasn't even aware of. Doc and staff took excellent care of her and she is like a new cat! My littlest adoptee was sick when we took him in. The "agency" I adopted him from referred me to Springbrook Animal Hospital for his shots and treatment. They were awful! (I felt like I was at a fast food joint asking for assistance) One trip to AHC and he was doing much better. I plan to have his teeth scaled and sealed as well because I know that it is worth it. People who complain about the cost of health care for thier animals, really should take a closer look at how much thier own care costs. Would you deny your child or spouse a necessary procedure simply because you didn't like the price tag? No, of course you wouldn't! Pets are family, if you can't provide them with the care they need, get a pet rock instead. Read Less

My pets have been patients of Dr. Bishop's for over 25 years. I have never had a bad experience. The rare occasions when my pets have needed more specialized care, Dr. Bishop gave us excellent referrals. On our most recent visit, my 15 year old English Setter was cared for with respect for her pain and special needs. Devin is a wonderful assistant and I always feel confident that my dog will be safe in her care. They took care of her needs quickly so she wasn't too stressed. Read Less

I could NOT finish the treatment because the vet literally abused my 9 month old puppy. This hospital does NOT deserve even A STAR.It was COMPLETELY my mistake that I believed the Google review. I am seriously worried that this experience can leave terrible trauma to him.My dog did not bark and did not even open his mouth!!!!!He weights 17 pounds since he is not a big dog. An aid pushed and restrained his body and mouth while the vet checking his eyes and ears. OK. Maybe I was too overprotecting my dog. (???)HOWEVER. WHY did he put muzzle on him while checking his teeth!?!!!!Was it REALLY necessary? I was begging the vet saying "please can I hold him? He is just too afraid of it."He said, "NO. you won't."He kept saying like as if I have a problem to control him. If I treat him like this way, he said my dog is going to bite people (how come?), and you are going to have to use medications to control him later.Shortly, the aid came to my dog with a leader for titer test. She tied it on his neck very TIGHTLY. and said if he bites her, it is going to be a problem. So she said she needed to do this. I asked her if "he can even breath."She said, " YEA. OF COURSE."She took him inside and I was too scared of imagining what's happening inside. I called my husband and we decided to take him out of THIS TERRIBLE hospital.I cannot believe how this kind of vet can run the hospital without any issues. A TERRIBLE EXPERIENCE to me and my little dog.I do not feel the vet and his staff were caring about my dog and me. If you want to experience abusing your loving pet, GO TO THIS HOSPITAL.UPDATE: I found the other animal hospital today for the titer test. Here "Animal Health Care PC", it was almost $400.00 for the titer test.However, I paid $200.00 for the titer test at the other hospital near my place. I realized that how expensive it was!!!!!Thank god that I took him out of this hospital again!!!NO explanations about the procedures, NO talking to your pet ever because They only care about MONEY. PLEASE, CHECK ALL THE REVIEWS HERE!!!!!!! Read Less

Oh my God!! I usually ALWAYS come to Yelp before trying new services and I totally fell for the Google+ reviews, which it has 5 stars and perfect clinic, and it's completely mistaken. I took my dog for checkup because she had itchy eyes and runny nose and he ended up giving her a skin treatment! He never once gave me a reason for the symptoms. He only spent an hour trying to sell me toothbrush, Hearthworm medication, food, and teaching me how to clean her ears, which I never asked for.He's a total scam. He was extremely rude telling me how I have absolutely no control over my dog. My dog was pinned down by two of his assistants to the table, and he was so afraid of being bitten. My dog is an 7 month old puppy!!! And has never bitten anyone or show signs of aggression. While going through the check up being pinned down, she was even waging the tail, she didn't know what was going on. I have never seen anything like this - or a vet so afraid of giving an exam to a dog. They wanted me to spend $370 on the visit by pushing all kind of unnecessary exams and whatnot, I ended up paying $160 for a shot that had nothing to do with what was wrong with my dog. Oh, and he was insisting on neutering her the next day charging me $600 + medication. I know I have to neuter her but NOT from him. He was telling me how it's good to have them all drugged after the surgery so they don't feel pain, wtf? He just wanted to charge for even more medication, he made it pretty obvious. He also said my dog was right on the limit of becoming fat and she's super lean. I've had comments at the dog park on how healthy and fitted she looks. This vet is a joke. He was extremely condescending treating me like if I was stupid and didn't know absolutely anything about dogs. I might not know a lot but I do know that he did not do a good job. Save yourself some time and money. Don't fall for the Google+ reviews, he and his staff might be the ones writing them. **What a shocker to see that about his license. Shame on me for not doing my research first. Read Less

Not very impressed.  Vet seems to be interested in pushing expensive tests, determined that my dog is overweight (she isn't - I know both her parents and she's actually smaller than them), staff calls way too often for reminder shots and i just didn't get a good feeling from any part of it.  I've gone back to VCA.  They can be pricey but the vets are caring and understanding. Read Less

I had a great relationship with my previous vet, so I hated the idea of finding a new one when I moved too far away to continue going there. I tried this clinic based on the vet's education and credentials and figured I would base the decision about continuing to bring my dogs there based on how personable the vet was.I have been using Dr. Bishop for about a year now for my 2 dogs and I think the negative reviews are unwarranted. I felt the doctor was thorough in his exams and explanations of the problems my dogs had, and that the treatments he recommended were not unwarranted or overpriced. One medication he recommended was very pricy but I compared prices for it once I got home and his price was totally in line with other vets in the area. The office staff and the vet techs were extremely friendly too, so I can't imagine these people were the same people others have described.The vet was also very friendly and affectionate with my dogs. I did not get the feeling he didn't like dogs, but I could tell he was very appreciative of my well behaved dogs. I'm sure he deals with a lot of poorly behaved dogs since dogs are often scared when they're at the vet. Vet techs are there to restrain those types of dogs so that the vet can do the exam, the restraint can seem severe but they are trained to restrain but not hurt the dog. If the dog struggles it's because it doesn't want to be restrained, not because they are hurting it. The only negative I could see, which is why I only gave 4 stars, is that I did spend quite a while in the exam room on 2 occasions waiting for my dogs to be seen. Dr. Bishop spends extra time answering all the questions I have about my dogs, so I imagine the reason he was late seeing my dog is that he is willing to spend that extra time with all his clients, causing him to run late.Overall, my experience has been great and I would recommend him. Read Less

It is very close to my house, about 5 minutes away so that is one of the main reasons why I picked it for my 5 month old mini goldendoodle. I have been taking her there since March, when I got her for all of her necessary shots. She has also had to have 2 teeth pulled and treatment done for a dog bite. While I think it is very important to treat and catch any possible problems early, I am starting to feel like at every appointment, I am at a car dealership and just trying to be sold. I am starting to get a feeling that they are just about the money! Also, my decision to switch vets has been solidified based off of my puppy's appointment yesterday. My appointment lasted for 50 minutes, and I was only seen for about 10 minutes out of this 50. The rest was spent waiting around. During the visit, the vet noticed that she has formed a crossbite, which I understand is important to treat early. He told me that he would refer me to a pet dental specialist. However, he then stated that he wanted to take pictures to send to said specialist. I was confused because why would the specialist need pictures if I was going to see him in person? He stepped out of the room, and in walked 3 vet assistants. While I have had no problem with them before, I do now! They proceeded to put my puppy on the table, where they then tried to take pictures. This consisted of all three of them slamming her down so that she could lay on all fours, and they did this by completely forcing her bottom and legs down extremely aggressively, which is extremely bad for her hips! She is a sweet little puppy, not some huge mean dog, she wasn't acting aggressively at all, just reluctant to being held down like this. They then started to rake inside her mouth, and I noticed that they had very long nails so I'm surprised they didn't cut inside of her mouth. They also stretched her mouth open so far that they looked like they were going to break her jaw. They also squeezed her face and eyes so tightly that they started to get red and bloodshot and started rolling into the back of her head!! May I also note that they were all  LAUGHING WHILE DOING THIS!!! Like it was a freaking joke! I drew the line after about 5 painful minutes of doing this when they were restraining her so tightly and painfully that she started to scream and cry. I said "OKAY CAN YOU STOP NOW!" They stopped and stared at me and mumbled to each other "okay it looks like we maybe have one good picture" and left the room, where I was left waiting for 20 minutes, trying to calm my poor puppy down. I am enraged about this treatment of my poor puppy! All of this for a freaking PICTURE when I am going to see the specialist anyway!?UPDATE:I was called today to be told by a different veterinary assistant that both her and Dr. Bishop believe that the way she was handled was "necessary". They both weren't even in the room at the time! I didn't get an apology or anything for the way that she was treated. She tried to minimize it and say "oh, she's just a puppy so they're gonna squirm a little, so they have to be held down a little bit". I'm not buying it. Very disappointed. Read Less

Deserves a no star! I have to say the support staff there was pretty good so I guess the 1star can be attributed to them. The "vet" did not even want to do blood test, his solution to everything was a special diet. Please do not put your precious animals in his care. I think my dog could sense that Bishop was a phony baloney because as soon as he attempted to touch him my doggy was not having it. I tried to explain to Bishop that my dog was overweight because of a uncontrollable thyroid and his exact response was "I don't care, he is fat". Umm excuse me maybe you  should care your a freaking vet! I wish my dog had shit on his car before leaving Read Less

On my first and only visit to this vet I felt like I was with a sales man the whole time, not a vet. Didn't have any real recommendations or regular advice for me, just what medications he could sell me for problems my pets could have. For my healthy (by his own evaluation) pets he recommended over $700 a month in preventative medications and coming in occasional for $500 teeth cleanings. He sure pushed the insurance plan he was selling too.Did have him give one pet a preventative med that needed a follow up short in 14-21 days.The vet called and canceled the appointment for the follow up shot and couldn't reschedule in time to give the second shot. I will be starting over with a new vet. PLEASE DON'T GO HERE. I FELT HE DIDN'T CARE ABOUT ANYTHING OTHER THAN GETTING AS MUCH MONEY OUT OF ME AS HE COULD. Read Less

Dear. Dr. Bishop and staff, thank you for your care and concern. We appreciated the follow-up phone calls to check after his appointments. Thanks, Joe, for carrying the sometimes grumbling kitty back for his shot. Dr, Bishop, we can't thank you enough for the time and effort you spent to consult with other vets. We felt that everything possible was done. Read Less

We wouldn't trust anyone besides Dr. Bishop to take care of our Boston Terrier. Dr. Bishop is caring and concientious, meticulous and thorough. He cares about the animals and people. Our dog had a rare condition requiring surgery. Dr. Bishop resolved the problem and thankfully found and fixed his hidden health problem! Friendly and professional staff too! Read Less

What a friendly staff, caring and informative Doctor! Would recommend this to all people who consider their pets family member Dr Bishop is very competent plus his bedside manner with us and our dog was exceptional. His office help was also above average, One of the best vets we have ever gone with! Read Less