Northbrook Animal Clinic

Best vet ever. I drive from Waukegan to visit this vet. Extremely knowledgeable Compassionate and patient. We have cats, 2 of which they helped cross over, 1 15 year old who still thinks she is kitten and another that we adopted from them as an adult. I can't say enough about this vet. They are wonderful. Read Less

I want to start this review by saying that leaving this establishment was the best decision for my family. My  furry child has not had an accident at our new vet. EVERY time I brought my beloved animal here he would have an accident  in a room or in the lobby. SINCE SWITCHING VETS MY BELOVED ANIMAL IS NOT SCARED AND FREE OF ACCIDENTS... The front desk was ok, not very friendly. The receptionist is as flat as a pancake. If you requested a call back you never really got one. I had been going to this vet for years and never got a discount on any services which I think they could have accommodated. The DoctorsPeters- great girl love her way of examining as she got down on the floor with our animal.  She seemed to care about her job unlike the other two women doctors. .Dr. Jones was great, but never available.In  dealing with Dr.'s  Korfist and Dr. Vogl, I would say that their egos take over. These two Dr.'s didn't like answering questions . I would not say these people love what they do. It seems more about the money than the love of the animals they deal with daily. These two Dr.'s had a tone that was accusatory when I asked about a medication. They had sent me to a specialty vet who originally filled this script. In this particular appt  obviously  the records weren't checked because they would have figured out the first script was filled elsewhere. These two women just seemed to have an attitude I was no longer willing to tolerate.Be careful what you say as you may receive a letter in the mail......So happy to be done with this place.  There are so many other options of great vets in this area. Read Less

The receptionists here are scheisse. When they do answer the man is always stressed out or upset sounding, has bitten my head off twice in a RUDE WAY, and hung up in my face when I asked him a question.Now why in the hell would I wanna bring my business to this charming fellow? And if they act that way to someone who they are supposed to be schmoozing...how do they act to the animals who don't know any better or can't speak up?!?! Read Less

We gave Northbrook Animal Clinic more than a fair shake, bringing our dogs in a total of 3 times for routine check-ups and vaccinations. However, after multiple issues and no attempt to correct any of them, we'll be moving on to a new clinic.Strike 1: one of our dogs has a small tumor on her leg, which we have been monitoring over the last year or so. The vet measured the tumor 6 months ago and recorded the size. This month, a different vet at the practice tried to measure it but got a completely different measurement (the tumor has not grown much, but her measurement had it marked as 4 times the size of when it was last measured). Her response was that her and the other vet must have measured it differently and wasn't sure how her colleague had used the measuring tool. WHAT? You don't know how to consistently use your tools? What's the point of measuring at all then?! How are we supposed to know if the tumor has changed at all? Completely unacceptable.Strike 2: they refuse to send in prescriptions to online pharmacies in an attempt to get you to buy drugs through them (for a substantial mark up). We asked multiple times have our prescription faxed to our pharmacy of choice and were told we would need to come in, pick up a physical prescription and mail it ourselves. I understand vets claim you, "can't trust" online pharmacies but ultimately, it's our choice and trying to make it more difficult for us is just frustrating.Strike 3: we came in with one of our dogs for an appointment and brought our other dog for moral support. While in with the vet, we asked her a minor question about the second dog (if we should take any action about a broken tooth he has). The vet took all of 30 seconds to look at it and told us it was nothing to worry about. Upon checking out though, they charged us for an appointment visit for the second dog! When questioned about the charge, we were told it was "policy" and there was "nothing" they could do about. There are simply too many good vets in the area to waste your time here. Customer service is poor and they're more concerned with turning a quick buck than building a relationship with their clients. Keep looking, this practice is not worth your money! Read Less

Dr. Jones is a wonderful Vet but if you can't get someone to answer the phone it doesn't do much good. The review written by Melissa describes my exact experience today. Upon searching other clinics in the area, I called another local clinic that actually has someone professional and kind to speak with & believe it or not, takes appointments. Hard to believe that in today's advanced communication a business can't connect with it's customers. Read Less

This review is strictly for the front desk staff and Dr. Scott Jones.  (I actually had a bad experience with the two other vets in the office, but this was years ago, so I don't know if they have since changed.)  Dr. Jones is awesome.  best.vet.Ever.  Probably a dog whisperer.  We've been seeing him for about 7-8 years.  My dog has had allergies and skin issues, but he hasn't had any major surgeries yet.  I have never had an issue with the front desk staff.  They seem very professional and courteous.  I just called in to talk about a tooth cleaning estimate I had received from another vet, and the woman who answered the phone was really knowledgable and nice and answered all of my questions.  Speaking of the front desk staff...the last time I went to their office, I brought along my 2.5 yr old daughter and 1 month old son.  The playhouse kept my daughter entertained and I covertly nursed my son in the waiting area.  I didn't feel weird at all to be doing that there. Read Less

I just wanted to express our family's gratitude for the thoughtful and expert care we have received over the past two years. Our main vet is Dr. Korvist, and she has treated our 9-year old dog through 2 major operations, always presenting us with the choices in the most sensitive manner. She always leaves us her personal cell phone number just in case we have any questions or concerns. And the follow up care has been so attentive for our canine member of the family. All the staff we have encountered mirror this commitment to our very special dog! Read Less

I love this vet office! They have been with us for generations of dogs. I have a lot of family and friends that use this office too for a variety of little creatures. Every doctor is amazing! Great service, care and the best prices out there! A must on the northshore! Read Less