I go to Four Paws Animal Hospital for Dr. Jessen. He is kind, remembers us and our pets, and is very reasonable. I want quality care for my pets and expert guidance, which is exactly what I get here. I am pleased with the staff and the care we receive. I also always encourage pet parents to take action and research for themselves as well. Don't assume you will be told something and always ask until you get an answer. Wishing you a happy, healthy pet!! Read Less

This is an amazing place to take animals to. They have an amazing staff that is friendly and welcoming. They even know animals by their first name, which is kind of crazy to me. They also have some specialty food that is required for my cat at a reasonable price. They work with you on everything. I cannot recommend them enough. Read Less

We've been taking our dogs to Four Paws ever since we moved to O'Fallon seven years ago. Dr. Bollmeier and his team are amazing every single time, making sure that any concerns or questions are addressed. They really care about their patients (and their pet parents). They also offer a military discount, which is very appreciated. I would recommend Four Paws Animal Hospital to anyone in the Metro East! Read Less

Kreuger has been going to Four Paws Animal Hospital for as long as she rescued me...11 years. She has received compassion, love and wonderful care from Dr. Jessen and his staff. There's Sabrina and Jackie who are giving Kreuger excellent care as she is going through cancer treatments. I can't possible name everyone who works there. There's James, Melinda, Nita, Emily just to name a few. These people are always so kind and willing to help in any way. If anyone is looking for a loving, warm and kind environment for their pet than Four Paws Animal Hospital is the place to go! Read Less

I boarded my dogs here for 3 days and I ended up with over a $1,000 in vet bills when all was and done. My dogs got kennel cough, silver stuff on their teeth from chewing on bars, hair missing on the elbows and my one dog had to be on additional medicine. Called several times about this and only got reimbursement of $80.00. My dogs weigh 75lbs each, might be better if you have small dogs but I wouldn't chance it. Read Less

My wife took our dog into Four Paws today for a scheduled appointment to receive an allergy shot. When she entered the facility the female employee at the front counter made eye contact and asked how she could help my wife. My wife informed her she was there for an appointment at 2pm (it was 155 pm) and who the appointment was for. The employee acknowledged and began doing something on her computer. My wife took our dog and sat down thinking she had been checked in. At 211pm, when she hadn't been called back, she went to the counter and asked if the lady could find out what was going on. The employee disappeared to the back but when she came back she began helping other customers and provided my wife with no other information. At 218pm she went back to the counter because not only had she not been seen but someone who came in after her was taken back. The same female employee at the counter told my wife they took back a person who's appointment was at 210pm because my wife was late and didn't show up until 215pm. During the exchange between my wife and the female employee, the male employee at the counter told the female "Can you do something with her, I can't have her being loud and talking like that while I am on the phone, I can't hear anything". When they put her in a room a couple of minutes later she informed the vet tech she would like to talk to the Office Manager. A man came in a few minutes later and identified himself as the owner. She recounted the events that had transpired and his initial response was that the employee at the counter could have easily checked the video tapes to see when my wife showed up (almost as if he was implying his employees were right and that she was in fact late). My wife told him she would like them to look at the tapes because she knew she was on time and did not deserve to be treated like that. He apologized for the way his employees treated her and said that actions would be taken to ensure she wasn't treated that way again. Even though my wife only went in for the allergy shot and did not ask for any other services he did try to make it right by telling her he wanted to get a culture on our dogs feet and that he wouldn't charge for it. While the gesture was appreciated it didn't change the fact the employee tried to cover her mistake by accusing my wife of being late and treated her with extreme disrespect. Read Less

Dr. Jenner has always taken really good care of my fur kids. I currently have an 18 year old kitty that I know would not still be with me if Dr. Jenner didn't help me to keep his thyroid and kidney issues in check. Before that she helped me keep my 17 year old chihuahua as healthy as possible up until he crossed the rainbow bridge. That little dog had a lot of issues and she still managed to help him get a few more good years before his time came. The staff at the front desk is always friendly and helpful even when they get swamped with customers all at once, and every vet tech I've encountered has always been gentle with my pets. Read Less

Terrible! My poor 9yr old German Shepherd was diagnosed with lymphoma last week. He was not eating..clearly was weak...and Dr. Bollmeir who I trusted was not concerned with his weight loss or weakened state...gave him a chemo shot and Prednisone pills last Saturday. He never told me side effects or he never offered any other info...long story short my poor dog...I am crying just writing this....got horrible diarrhea two days later...and died in my home on the 4th day after the shot. I was very upset...I paid 250.00 for the shot which he should have advised me that he was to weak for the shot. I called them in my grief to get my money back at the very least...they refused. I just want to warn others. Please stay away...first and foremost they are a business and all they care about is taking your money...NOT what is best for your poor furry friend! Read Less

The service for my dog's hip operation was excellent. My doctor called in a specialist who did an incredible job. Both doctors are awesome. The technicians were compassionate and very knowledgeable. I was checked in and out at record speeds. Thank you all who cared about my puppy!! Read Less

Worst veterinarian customer service/care I have ever encountered. Paid $130 for all services rendered (anal glands expressed) and medicine. I was not given a detailed receipt explaining all charges. They took the liberty of conducting an annual physical exam without asking. None of the veterinarian technicians seemed to be in a sense of urgency even though my wife and I both expressed that our pet had encountered this issue before, and it had ruptured her skin. Left the clinic, and my pet seems to still be suffering even after services were rendered. I would not recommend this facility to anyone who cares about the well being of their lovely pets.Read Less

Moved back to the area recently and decided to try this place out. Friendly staff, amazingly friendly doctor. Talked kindly and treated my small beagle mix with care even though he's a huge baby and was whimpering when not with me. The Doctor and Nurse both regained my dogs trust after a few shots by getting down and calmly talking to my dog while sneaking a few treats and letting him smell them. The room that I was in was large enough that I was able to let my dog wonder around while on his leash and didn't feel closed in to a small space ( Thought I would add this for others with larger animals. ) With every medical experience I have, I as a patient ( in this case, owner of the patient ) called ahead, had previous medical history faxed over and was aware of what I needed prior to showing up. I was also early to my appointment. This is definitely a factor to having a good experience. When all was said and done the bill was more than I had anticipated ... But when in the room and before showing up I didn't ask for prices so I wasn't mad about it and it was my fault for being caught off guard. Two shots and a year supply of two different medications is what I ended up getting so it's a fair price. And the woman helping me at the front offered to exchange a year supply for 6 months to help with some of the bill to which I accepted. I would recommend anyone to go to this Veterinary clinic. Read Less

I was not impressed. I was very aggravated they did not even offer to look at my 15wk old puppy. I understand they were closing, but at least take the time to look. What if it was life or death?? #petsshouldcomefirst Read Less

I have several friends who go to Four Paws and love it. I have tried to go there now twice and have not been impressed. The customer service is terrible and they don't seem to want to help when there is a problem. My puppy was bleeding from her incision and they directed us to go elsewhere because they close in 25 minutes. They did not go above and beyond for a potential new customer. Read Less

We moved from Missouri to the area and were looking for a new vet. Granted our last vet set the bar pretty high but we kept an open mind. We found Four Paws to be pretty expensive which would've been a lot easier to deal with if the staff had been friendly in the least. Even something as simple as making an appointment was met with a rude, impatient attitude. When dropping off our dogs staff seemed inconvenienced and barely made eye contact. It just isn't the kind of atmosphere we felt comfortable leaving our dogs in and after three appointments we find an alternative nearby and couldn't be happier about the switch. Read Less

I never leaves reviews for places but I feel like this place deserves one. This place is a little pricey but top knotch in my opinion. The whole staff and Veterinarians is always very professional. Two of my dogs had to have surgery there. Both had infections in their mouth and rotting teeth. Dr. Bollmeir did the first one and he called me as soon as the surgery was finished he personally called at let me know he was doing great. I had to take in my chihuahua for emergency surgery for the same thing and a different vet did it. Still very professional and called me after surgery and let me know what was going on. I don't plan on taking my business anywhere else. Even though it's pricey everything about this place was worth it to me. Read Less

My dogs were kenneled from the 23rd-27th. I picked them up Tuesday. Specifically telling them make sure my dog has a clean kennel as she will run her nose raw - as she did at a prior boarding. When I arrived to pick them up I asked please let me pay so I can help transfer with the leashes. The lady brought both of my large dogs out and walked away leaving my black dog to be choked from their slip on rope collar with no help from them . Then when they brought out my chihuahua they almost dropped her in the hand over. I called them later Tuesday and a message was left to talk to some one about the situation, I still haven't heard back. Tonight I had to take in my chihuahua for an emergency visit at BAC. She has Pancreatitis. Now I'm wondering if some thing happened to her in there because it's possible it could have been blunt force trauma. I DO NOT ever plan on returning there for any shots or boarding ever again ! My dogs deserve better and I want answers !Read Less

This is the ONLY PLACE I will take my fury family member when they as re sick or injured, and for regular check ups. Dr. Jessen is the best, really he is an awesome vet and very skiled and all the fury kids like him. Fair prices and the best care for miles around. Read Less

Dr. Jessen is THE.BEST. He is so good with my chocolate lab, who is 12 so she needs special senior care. He also took care of our previous dog many years ago and he did a successful surgery on her. This is a wonderful place to take your beloved pets! Read Less

Four Paws was recommended by a family member. We took our dog there the past year. Last year around this time our basset hound got cherry eye. When we asked the Dr about it. She said, yes you can put the lid back in but there is a chance it will fall out again. With that said she said it was ok to just leave it out because it doesn't hurt him or affect his sight. It just doesn't look very nice. So we took the advice from the doctor and left his eye alone. Our dog is a 60lb basset and he is strong. And apparently too strong to hold down to trim his nails according to the kennelwood. The last three times they have brought him back out with his front paws lookin the same as they went in. Finally after three visits of this I asked her (kennelwood desk attendant) did she even do his front paws and she flat out said no. First off they should not be charging me the full amount if they do not trim all four paws. She wasnt even going to tell me they didnt! Second this is a professional place of business that offers dog nail trimming. If they ladies are not strong enough to hold my dog then they need to ask a man to assist. Because of this, we took our dog to Lashley. They trimmed his nails just fine and asked us about his eye. They recommended that we get that fixed asap. We told them the doctor at four paws said it was ok to leave it out. Lashley said that the longer you wait to put it in the less likely it will stay. And in about 3 years with it out we will have to give him eye drops for the rest of his life. If four paws would have Givin us this information we would have gotten it fixed when it happened, a YEAR ago! Lashley told us this info on Saturday and our dog had his surgery today. Hopefully it will stick. We will not be going back to Four Paws for not giving us all the information about our dogs cherry eye.Read Less

Dr Bollmeier is an excellent, compassionate and caring professional veterinarian.whom I trust with the care of "my baby,Dieter". His staff is professional,efficient and pleasant,and always a smile. My experience with the clinic have always been very positive,and I know Dieter will get the very best care. I have ,and will continue to recommend Four Paws to all who value and love their babies. Angela Hosford Read Less

Our Family Recently relocated to the area. We took our Dog, Scarlet to Four Paws and was provided excellent customer service and veterinary care. We would recommend Four Paws to anyone who thinks of their pets more like their children and want the best care possible. We rate the staff and Veterinarians 12+ out of 10. We feel like we have been customers for years!! John & Jerry Belleville, IL Read Less

Four Paws has been the only place we have taken our girls // we started with two English bulldogs /: Picaboo & Maddie // Picaboo lived to the grand age of 10 she loved Dr Jessen // Maddie lived to the grand age of 12.5 and she loved Dr. Bollmeier // she was a sweetie // she spent a lot of time at Four Paws considered it her second home // now we have Penny who is 5 and Lucy who is 4.5 - both English Bulldogs // Penny had a twisted stomach almost lost her & Lucy because of her throat became overheated & we almost lost her as well through it all Four Paws staff have been a rock / I really don't know what I'd do without them // they are the Best!!! We also have two cats that love them as well!!!! Read Less

Took our puppies for surgery. Surgery went well but the desk girl told us the wrong dosage for med and now on our way to ER. Four Paws was not concerned and did not have time for us because they were closing. How unprofessional is that? Our daughter has also had trouble with them. We will not go back! That mistake will cost us $1600.00 and we may lose both puppies. I am so sad that they were so uncaring. The AEC at Collinsville is wonderful and caring! Read Less

Up until recently we took all three of our cats to this clinic and have been happy enough with the care of Dr. Jessen. However, after our latest experience, we will be finding a new veterinarian. We took two of our cats in for their distemper boosters and yearly wellness exams. All was well until later than evening when our girl starting throwing up. The next morning she was looking even more under the weather, so I took her back in just to make sure she wasn't having a reaction to the vaccine. We saw a different vet, Dr. Bedard, because she was the only person with availability to be seen on short notice. She wasn't sure if the cat was having a reaction, but since she was running a fever and was still vomiting, she administered a benadryl shot, a steroid shot, a pain-reliever shot, and an anti-nausea shot. The cat seemed uncomfortable when her abdomen was palpated, and the vet's "guess" was that the cat was developing a urinary tract infection and "checked her bladder and lower abdomen." The word ultrasound was used, so I assumed they had been thorough. They also administered subcutaneous fluids and sent the cat home, hoping she would be less stressed out than at the office. We were prescribed pain medicine to be sent home, which neither I nor the receptionist received. The following day, our cat was still doing poorly, not eating or drinking, and seemed to still be running a fever-- so I took her back in again. This time, the same vet wanted to keep over overnight to give her fluids and do a urinalysis. The following evening, I received a call that our cat was ready to be discharged, as she'd been diagnosed with a mild UTI. She was sent home with antibiotic tablets and directions to monitor her for the next few days. With considerable effort, we managed to get our cat to take the pills, but she still wasn't eating or drinking. We gave her water via medicine syringe. For about a day it seemed as though she was going to recover, but by Sunday she was throwing up again. Unfortunately, this was over Labour Day weekend, so we were unable to contact the office until this morning (Tuesday). When we went back in, they ordered several blood tests, a test for pancreatitis, and fluids-- because by this point, our cat had lost over a pound. I was also informed that they would "snap some x-rays" to make sure it wasn't "anything else."As it turns out, our cat had swallowed a small piece of string, likely when she came home from getting her shot, (probably in an effort to make herself throw up).The x-ray that was given a WEEK later finally revealed the blockage and she was sent in for immediate surgery. Due to the length of time the obstruction remained, part of her small intestine became irritated and may or may not heal properly. If it does not, the tissue will have to be removed. I am appalled that this general check was not done sooner-- especially when I was led to believe they had checked more thoroughly when she was brought in the day after she'd began throwing up. Instead, she was given several medications and treatments that only served to rack up the price of her visits. If this obstruction had been caught sooner and not misdiagnosed as a UTI, her chances of complete recovery without having to remove a piece of her intestine would be much higher. Knowing our cat suffered needlessly for a week is devastating and we will not be taking our animals back to this facility. I can't speak as to the practices of the other vets at the clinic, but beware of seeing Dr. Bedard. Read Less

Always have taken care of my dogs well, I have been coming since ~2009.  Their new building is great, I usually see Dr. Jenson, but have dealt with Dr. Bedard and Bollmeier too.  I have never shopped them on price, but I am happy.Sometimes the wait when you have an appointment is longer than it should be, I really wish they'd work on getting you in when you have an appointment. Read Less

I've taken evey pet I've had, since moving to the area, to this clinic. And I can't say enough about this place. The receptionists have always been super friendly as well as the veterinarians themselves. They've taken excellent and professional care of my dogs, even my poor epileptic pomeranian, Bobo. My dogs actually enjoy going to their check-ups because of the staff being so awesome. The clinic is very clean and well maintained making this one of the nicer vet clinics I've ever been to. Read Less

We're a Military family with four Bloodhound family members. We've been stationed all around the world and Dr. Bollmeier is the BEST vet we've ever had. He saved my AKC Champion female who was very poorly and would have died had Dr. Bollmeier not preformed emergency surgery. He's one in a Million and the people of St. Clair county are truly lucky to him! The staff are super friendly, the office is spotless and the prices are excellent value for the caring treatment our kids always receive. Read Less