Rand Road Animal Hospital

I have NEVER received such good care at any of the other animal hospitals I have been to. Doctor Jen & Doctor Pete are absolutely amazing. They truly care about your animal as if it were their own. I will never consider bringing my fur babies to another animal hospital ever. Read Less

just had my first visit with Dr. Jen and she was amazing! Very personable and listened to my needs/ concerns to the T. She was very sweet and gentle with my senior cat! She was GREAT! I found the office assistants very helpful and friendly, from my phone call to schedule, til I was walking out the door after my appointment. I also didn't feel like i was charged 'an arm and a leg'. Dr. Jen told me what to expect as far as after vaccination concerns and made sure I fully understood. Im glad I found this vet, Tanner and I are pleased. Two thumbs up! Read Less

Rand Road Animal Hospital is the finest animal hospital that I have been involved with. Dr Pete is hands down the most caring and professional Vet I have met. He has done a wonderful job giving my animal friends the best care anywhere. In addition, the entire staff is so kind and caring. They have become family. If you love your pets, this is the place to go. Read Less

I can definitely recommend Dr. Pete and his staff. He was our vet for two of our previous dogs and took outstanding care with them. When our 175# GSD had to have a rabies shot, he came out to the parking lot to do it. Our Dog was freaking out so it made more sense Dr. Pete said for him to go out to our vehicle where Baron was. Shot administered and my huge baby dog didn't get wound up! There were other issues with Baron that I'm not going to go into (long story, nobody will care) and Dr. Pete worked with us on payment. All in all, I think they are great! I don't go there anymore because after losing Baron, we adopted a Senior dog who had a vet that he'd always gone to and we didn't want to stress him out by changing the Dr. he knew. Read Less

I had a horrible first impression with this place.  My appointment was at 9:00.  I am a responsible punctual person, so I show up at 8:55.  It's pouring rain out.  I'm standing outside with a puppy in my arms and the door is locked.  I make eye contact with the girl behind the desk and she just taps her watch as in "we're not open yet."  When the door is finally opened, I'm standing at the desk for at least 3 minutes while both women behind the desk are on the phone, not even acknowledging my existence.  Here's an idea: Make your first appointment at 9:15 then if you're so busy right when the doors open.  I should have listened to my gut and just left.  Then the tech calls us into the room and she closes the door on my puppy's tail!!! Are you serious?  Don't you work with enough dogs day in and day out to know you have to give some clearance for a tail??!! Again, LISTEN TO YOUR GUT, PEOPLE.  The vet was really nice, and I'm sad the supporting staff makes her look bad.  I knew I was never coming back at that point but just for kicks I asked the front desk what they charge to neuter.  I got the biggest runaround of "Oh, it depends on a lot of things; if there's an infection, if it's an older dog, blah, blah.  I said as I look down at the puppy she checked me in for and did all his paperwork.  "How much for a healthy 6-month old puppy?  I need a minimum.  Is it $100?  is it $1,000?  Fine, unforseen things can happen, but you're acting like I'm the first person to ever ask."  I thought I was in Bizarro World.  So,  yeah, never going back there again. Read Less

Our German shepherd is 6 months post major surgery and doing great. Dr Lysakowski would not give up on him even though our dog had only 20% chance of surviving the surgery. Dr Lysakowski is the most dedicated veterinarian we know. The facility is very clean and affordable and the staff is extremely friendly and professional. Read Less

Dr. Pete and staff take such pride in caring for the animals and educating thier owners. My family has gone for 20 years to his office, I myself with my own for 6 years. My animals are safe and loved when I bring them, there's no where else I'd consider taking them. I'll do the 30 mile drive for that. Read Less

We have always had good experiences with all the doctors in the office, but our normal vet is Dr. Pete. He treates our dogs like family, and the entire staff goes out of their way to help and make our visits easy and efficient. The place has a family owned vibe to it, much preferred to our last vet office where we never saw the same doc twice, the staff and doctors were rude and condescending, and billing errors were the norm. We have had quite the opposite experience with Dr. Pete and his staff. My only regret is that we moved out of state and are no longer able to take our pets to this office. Read Less

Dr Pete and the team at Rand Road Animal Hospital treat you and your pets like family. I can't say enough about the care we have received for both of our dogs through the years. Everyone here goes above and beyond to give your pet love and care. In addition, Dr Pete and his staff are extremely good at what they do and have helped our pets through all sorts of doggie dramas. Highly recommend. Read Less

I can't say enough about Dr Pete and the staff at Rand Road Animal Hospital. We have been clients for a number of years and I trust them 100%. The care that Dr Pete gives to his patients is what he would give to his own pets. Once again Dr Pete came through in a critical situation and cured my dog. Don't know what I would do without him. Read Less

Everything 'you're' looking for..and MORE! Dr Pete is polite,sympathetic and just what we wanted in our vet. Reasonable prices for all budgets. We have seen the same in all his team. He tells it how it is..explaining what's best and in great detail. You can also see you pet when having injections..we found other local vets take the animal out the room...very weird!! Coming from England we wanted everything to be perfect..we found that in Rand Road. Thanks Read Less

The staff at Rand Road Animal Hospital has always done a great job for my pets. This is my second dog, and I am so glad to have the vets here take care of her health needs. Thank you all for the work that you do. Elizabeth R. Read Less

My Husband and I just adopted a Pomeranian! We Live down the street from Rand road animal Hospital and let me tell you..we have had the most amazing Care under Dr. Pete! He is kind, answers all of your questions, and even sent me pictures of my little Duke after his surgery to ease my anxiety! I would recommend you take all of your pets to this place. Trust me I am extremely picky and I find flaws in most customer service since I have been in retail for 16 years, but I am always greeted with open arms and smiles by the sweet ladies at the front desk and Dr. Pete always walks Duke and I out with follow up information and a hand shake! Thankfully I found such a caring place!Read Less

Everyone here is amazing!! This is the best vet I have ever been to. The doctors are so caring and compassionate and go out of their way to talk me through any questions I have without ever making me feel rushed. The rest of the office staff are are all so friendly and nice to work with and they try and help make every visit as easy as possible. There is also very rarely any wait time that lasts more than a minute or two and the pricing is very reasonable. Read Less

I should have written this review when I first stopped going to Rand Road Animal Hospital, in hopes that my review could help anyone considering bringing their pet here.  Oh well, better late than never!     When I first moved to the area, I needed to find a new vet for my then-5 year old Rott/German Shep mix, who has had major skin allergies and chronic ear infections his entire life.  I was hesitant to switch vets after receiving years of care from our previous one, but had no other choice when we moved.  I was referred by my neighbor to Rand Rd.  At the time, there were two doctors (Dr. Cole and Dr. Halvorsen) that were wonderful!  Unfortunately, both worked limited hours at Rand Rd. and I normally got stuck seeing Dr. Pete.     We were averaging a monthly visit for his ear infections, and averaging approximately $300/month on maintenance medications (antibiotics and steroids) to "control" the ear infections.  My dog was miserable and we were constantly weaning him off the steroids when we thought the infections were under control.  As I am NOT a proponent of giving my dog steroids, I constantly asked Dr. Pete what else could be done.  My dog had already had one ear surgery (to remove a hematoma), I was feeding my dog only high-end natural food brands (at the time, he was on no meat, no grains, no wheat, no animal byproducts), and although he was healthier in every other aspect, his ears were terrible.     I asked Dr. Pete if we could schedule monthly ear cleanings at his office, as the deep cleaning in his floppy ears always seemed to relieve my pup of some of his pain and temporarily keep him off of meds.  Dr. Pete said, "absolutely not. I cannot have 2 staff members held up on cleaning your dog's ears for the $40 we're going to make."  I was SHOCKED!  Since when do veterinarians only care about making money and not about the animal's well-being?! (FYI- the vet office I have since switched to charges me $21 for an ear cleaning, which we do every 4-5 weeks and my dog has not been on ANY medication since I left Rand Rd. 1.5 yrs ago!)     The final straw for us was when my dog got a fatty-tissue growth on his neck.  The doctor recommended we put him under for it, but said we COULD just do local anesthesia, which I much preferred.  When I picked my dog up after surgery and brought him home, the stitches broke upon and he was gushing blood.  I applied pressure to the wound and called Dr. Pete immediately.  The doctor was telling me I was probably just exaggerating and that he doubted it was "gushing" blood, but told me to come back over and he'd take a look (the office was closing in just a few minutes, so I was told to hurry since he wanted to close).  By the time I got over there (15 min. later), the wound was bleeding much lighter, he put two more stitches in, and told me that "I told you we shouldn't have done local anesthesia."  I looked at him, said, "you're the doctor and you said local would be fine for this procedure", and I never came back. Read Less

I have never written a review before however Dr. Peter Lysakowski and his team deserve to be recognized for outstanding commitment to providing care for their patients. I had VERY positive experience. I love this place and cannot recommend Dr. Peter highly enough. The staff is nice and friendly. Dr. Peter takes time to explain everything you need to know and to answer your questions. I have been to other vets, but Dr. Peter is the BEST. I know we have found our new vet. Thank you Dr. Peter! Read Less

My dog got hit by a car tonight (the night before thanksgiving) and the doctors and the whole rest of the staff kept the hospital open and stayed late to make sure she was ok including X-rays, cleaning wounds and making sure she was overall ok after such a traumatic experience. My dog is going to be ok and I can't say enough good things about the doctors and staff. They went above and beyond for my dog and are the best animal hospital I have been to. I would recommend them to everyone. Thank you Rand Rd. Animal Hospital! Read Less

I do not understand why this hospital has negative reviews?! I had an emergency with my dog, I called them on Saturday at 11:50 am(I haven't made any prior appointments of course), explained the situation, and they didn't turn us down unlike other hospitals "with booked 2 weeks ahead even with an emergency"(even when they open till noon on Sat), waited for us to come , did amazing job for affordable price ! I recommend doctor Judith A. Cole. We definitely will be regulars from now :) Read Less

I too am surprised by the negative reviews.  My family and I have been coming here for over twenty years.  We are now with our third dog and only kitty.  In all this time and four different animals I have always been treated with respect, patience, and understanding.  They assisted us in treating our Yorkie during her final days at home.  And are currently working with us to help my kitty with her irritable bowel.  The vets know their stuff.  Each has a different temperament.  Don't like one ask to talk to the other.  Even do it at that appointment,  ask for a second opinion on the spot.  It's your companion and your dime.Sometimes it's busy,  and sometimes an emergency comes in.  They are an animal hospital after all.  I just remind myself- what if that was my puppy or my kitty that needed immediate care.  I would want help,  minutes can count.  So I think of the fur ball that's with me and try not to get pissy about how much longer I have to wait.I will recommend if you can avoid the weekends avoid the weekends.  They are by far the craziest.  Plan to be busy, have appointments run late, be crowded (people dogs on leads and animals in boxes takeup space) and emergencies are more likely (people are homePlaying with the animals, outside... Car trips... More time with people more time for accidents)If you have to come on the weekend try for an early time.  Be prepared to wait.  Be nice to the staff they are really trying to get as many animals seen as thoroughly as possible.  You want the vets to be accurate.  Tests take time.  Bring your iPad, a chew toy for your pouch, a diet coke and try to make a new friend. Read Less

Dr. Pete is wonderful and a very caring, compassionate vet with great assistants!  I think those who didn't give this place good reviews have some very unrealistic expectations and expect everyone to drop whatever they are doing because their pet has a problem. Ignore the bad reviews as this is a wonderful animal hospital with very caring people! Read Less

I don't know why there are the poor reviews. I've moved a few times and think that Rand Road is the best overall value. Yes, they're busy but that also means its a great value. My dog's dentistry and vaccinations are half of my previous vet, and they will work to get you in ASAP. Located in a major area, they aren't the biggest or swankiest place but they've always called back even late at night when there's an emergency and definitely love animals. Read Less

I brought my dog in the other day, and it was our first visit.  Not impressed at all, they could do some updating of their facilities.  Before i was even helped I had to listen to one lady at the desk yelling at the other ladies at the desk.  When i finally got into an exam room, there was once again no communication.  Dr. Peter as he is referred to was horrible.  No eye contact with me, and he seemed to not be paying attention to what i was saying.  If your so busy get some help!!  Not going back there and i don't see why anyone else would take there loved pet in. Read Less

We have been going to Rand Road Animal Hospital since 2001 it is refreshing to know that there are people that just plain care about others. We have rescued our pets and we have as I am sure many have had our share of troubles, our Shepherd had a problem and I went and saw Dr. Peter Lysakowski he is very caring and understanding as is Dr. Judy Cole and Dr. Roger Halvorsen they are the very best I cannot say enough of the compassion they each have showed to us over the 10 Years and having to put two of our pets down. We have tried many hospitals before finding Rand Road Animal Hospital and there is a big difference in care. I just want to say Thank You for great service and have and would recommend to others. Read Less

I've been taking my pets to be cared for by Dr. Pete for the past 20 years .. he has been fantastic all the way around. He is empathetic to the customer, takes time to listen and has treated all of my pets with the best of care. I travel over 150 miles to take my pets to him now because he has proven to be the best around! I recommend him to anyone looking for top-notch care for their furry kids! Read Less

My first impression of this hospital was NOT great! It was a busy Saturday afternoon and because I squeezed in as last minute, emergency appointment, I bit my tongue and waited my turn.Despite my arrival, everyone else was frustrated as well and I'm sure they've made their appointment way in advance. The feel I got from the front desk ladies was not friendly, they were ALL rushed, constantly distracted by other people in the middle of our conversation, so don't expect any attention to you or your dog.Dr. Pete is a great doctor though, he spent a good amount of time with my sick dog, tried to identify the issue, prescribed him some medicine, but the issue still hasn't gone away, but I'm still hoping that it willOverall, for my next visit to the vet, I would look at other options due to all the reasons above. I'm used to my dog being recognized by his previous vet and everyone in the office. They schedule their appointments accordingly, spread out, so they don't run around like chickens with their heads cut off. Read Less

I initially was sold on this place, but hindsight and perspective has made me change my mind.  First of all, they are far too busy.  Every single visit I made was hectic and stressful, and I always felt rushed by the vet we saw, Dr. Peter Lysakowski (Dr. P).  He was very good with the dogs, and never treated them poorly, but every time I asked a question I felt as though I was wasting his time.  I'm an educated person who makes a point of being aware of what's going on with my dogs, and my concerns were just not taken seriously in a lot of cases, and I just never felt comfortable.  We've since moved from the area and are seeing another vet who is just our speed.The real reason for my review is the fact that the rushed treatment my dog received from Dr. P has resulted in health problems for my dog.  On one of the last visits we made (just over a year ago), I had asked Dr. P to look at a small lump that had appeared near my dog's armpit.  He looked at it, squeezed it, and said it was a wart.  I was relieved, and said so, because I know that cancerous mast cell tumors are relatively common in my breed, and that it appeared as if it could have been either a wart or a tumor.  I asked if he needed to test it, and he laughed, and essentially told me I worried too much, and that if it got bigger to bring him in again.  Ok....Fast forward to 45 minutes ago, at my new vet's office.  The lump never went away, never changed in size, but was always in the back of my mind.  So I asked him to take a look at it while we were in for a check-up.  Without batting an eye, he looks at it and requests permission to scrape cells to test for tumors.  By the end of my visit, I had a diagnosis that it was in fact a mast cell tumor, has always been a mast cell tumor, and will continue to be a mast cell tumor until it is removed in a few weeks by my new vet.  So my dog has lived with a cancerous tumor for a little over a year now that could have been removed if Dr. P would have taken (literally) 1 minute to check some cells like I had asked.I don't know if Rand Road is as busy now as it was a year ago.  The older woman who runs the reception desk (can't remember her name) is fantastic and the highlight of the place.  But it is soooo crowded, and you are soooo rushed when you finally get in to see the vet, that I just can't believe that the quality of care is very good.  It wasn't during our time there.  Hopefully my dog won't pay the price for that. Read Less