I've brought cats and rats to Rescued Heart. I've never been to a vet clinic where the staff cared so much!
Once I had to wait and my appointment ran late. To me, it's not a deal-breaker. The prices,... Read More
I've brought cats and rats to Rescued Heart. I've never been to a vet clinic where the staff cared so much!
Once I had to wait and my appointment ran late. To me, it's not a deal-breaker. The prices, which are quite reasonable, and the high level of service was worth the wait. Other times, everything was right on time.
That time when my appointment was late seemed like a case of their customers getting off from work (post 5PM), all coming in at once, and also the phone ringing off the hook. Despite how stressful it looked with all that going on, the front staff desk didn't even blink. They still treated everyone with patience and kindness, still offered me the same amazing level of service. They are great people.
It's very clear once you get in the examination room that there's no hurry to get you out the door. I think that's a good thing! Dr. Rytter spent as much time as I needed to help me care for my rats when they were sick.
If you want compassionate people who truly care about both people AND their pets, and you're willing to occasionally wait in line while they help other people, go here. If you don't like the idea of waiting for your turn (for your sake, but mostly for theirs) go somewhere else.
I am so grateful to live nearby such a great vet clinic. I can't recommend it more highly.
I tried to respond to some of the issues that other people had with poor reviews. I would guess there are times of the day (or week) when Rescued Heart gets slammed. I also work in a customer service industry, so I know how that goes. Even when you have people making appointments for specific times, sometimes things run late or everyone comes it at once. Seriously, the desk staff could have lost their cool but they just rolled with it and within a short time everything was under control. It was cool to see actually. :-) Read Less