Our beloved dog, Bob, sustained a severe injury to his front leg, requiring orthopedic surgery unavailable in Galesburg. Our wonderful vet clinic referred us to Whitney and arranged the surgery with t... Read More
Our beloved dog, Bob, sustained a severe injury to his front leg, requiring orthopedic surgery unavailable in Galesburg. Our wonderful vet clinic referred us to Whitney and arranged the surgery with them. We were devastated and scared, but that all started to change the moment we walked into Whitney. I literally cannot say enough good things about our experience. Every single person on the staff was not only kind and supportive, but they were informative, careful, and detailed in their discussions and explanations. It is evident that the staff love working there, and it's evident that Whitney hires smart, highly-trained staff, and gives them the authority to make decisions and to be involved intimately in all aspects of the pet's care. Dr. Hayes was absolutely amazing, and instilled so much confidence in us when she walked us through the surgery. We are just a day out from surgery, but we are thrilled with how well it went and the amazing attention and care that our dog has received. Further still, Whitney has clearly mastered communication with patients in a way I've never seen in another veterinary practice. Frequent calls and updates, including two calls from the doctor on the day of surgery helped alleviate our anxiety and made us feel like we were being kept in the loop as quickly and thoroughly as possible. We have only had a few days' experience with Whitney Veterinary Hospital, but I have never been so impressed with an animal hospital/clinic in my life. Professional, caring, experienced, communicative, welcoming, and supportive. I mean really, what else could you want during a time of stress and worry? Read Less