Animal Medical Clinic

Had a dog that had an emergency and the staff was friendly and helpful. Because it was an emergency, they were prompt in caring for our dog. Another dog with its own emergency arrived shortly after ours and revived the same amount of promptness and curtesy.Our dog needed to spend the night and I felt comfortable leaving him in skilled hands.Also noticed that the facility seemed to be clean. Although, they could use a little more magazines in the waiting room.I would have no trouble bring a pet back to them if a emergency arises again Read Less

Since I was 3 my parents and I have taken our pets to AMC. We've been through New adoptions, old age, cancer, allergies, diabetes, Lyme disease and dental checkups with AMC. Dr. Mary most recently has saved my 7yr. Old Golden from skin cancer. He healed fast and is back to playing with my 3 yr old American bully/pointer mix. My 12 yr old Hymalyan has ran into dental issues and blood sugar issues. Both have been almost completely corrected and he plays like a kitten again. I can go on and on, but I can't imagine having any other Animal clinic care for my furbabies! Read Less

NOTE: I received a phone message from Animal Medical Clinic. They recently sent a tissue sample to a lab and it showed cancer. This summer my dog Rohnin had allergies and had broken out on his belly and some of the eruptions infected. His private area still a bit of a swollen area but not red and he was peeing more often and it smelled bad. I told her it was most likely a bladder infection. The Vet said she thought it was cancer and she gave him a cortisone shot. Why I am not sure. It was obvious he had a bladder infection. She did not take a urine sample or ask for one. A week later Rohnin was getting worse so I called and was told the vet said he was peeing a lot because of the cortisone shot and to wait a week. She also said the cortisone takes down inflammation but interferes with the body€s healing so antibiotic would not be given until the cortisone wore off. My Rohnin got worse. Yes the slight swelling in genital area was down but other symptoms like not being able to pee or poo now still getting worse. I waited the week, made an appointment and brought in a urine sample. She came out after examining the urine and seemed shocked and said €he has a horrible infection€. The office called and said that the antibiotic was the correct one. Four days on the antibiotic and he was still getting worse. Now crying often in pain and panting heavy. So on my own I get the urine sample and bring it in. She comes out and is annoyed and snaps at me asking me why I am there again. She takes me in the room and explains she is convinced it is cancer and there is nothing she can do if it is. She says she will check the sample again. A couple days later Rohnin is getting even worse and is lethargic. So I tell the girl at the desk that I am going to bring in another sample. They tell me it has to be sterile. Really? Nobody ever said that before. So I stop by to get a sterile cup and I was rudely told it would have to be a sterile sample and the only way to get a sterile sample was with a needle to the bladder. I bring in the sterile cup sample anyway and am told very rudely that she isn€t in so Dr. Brul runs the culture and guess what, he recommends a different antibiotic. Looks like she had my baby on the wrong medication. I have a conversation with her and she denies it was the wrong one and that it was just another type of infection that showed up. By this time Rohnin is urinating every 20 minutes 24 hours a day. So I ask her if putting in some kind of tube to open the urethra will help and maybe she could take a sterile sample while he is under. She agrees. She is still adamant it is cancer. I bring poor Rohnin in and she comes out about 20 minutes later, pulls me into a room and tells me that something went wrong. She put the catheter right through somewhere in the tube or the bladder and he was bleeding. She tells me that she shouldn€t have continued to use bigger and bigger catheters. She tells me there is nothing she can do. But one option is to run a tube as his urethra and put a cap on his privates and I would have to take the cap off every time he had to pee. I go through a scenario of options and she says there is nothing to do. She repeats he has cancer. She still has no proof of that. I ask her if she put the needle in the bladder to get a sample and she gets a funny look on her face and says yes (I had my doubts) and that she saw some kind of mass of cells telling her it was most likely cancer and that there is nothing you can do for a dog with cancer. After calling my girlfriend who breeds dogs I make the decision to put him down. The vet was pushing for this saying there was nothing she could do. I decide I will be there for him since he is coming out of anesthesia. To add insult to injury She then tries to put the needle in the vein his leg and fails and blood squirts everywhere as she swears under her breath. She finally gets the needle into his leg and pushes the blue poison into him and he passes. NEVER EVER use Animal Medical Clinic in Rockford! Read Less

My 8 year old dog has been going there since he's been a puppy.  They have treated him very well.  We also board him there with the doggie daycare option during the day so he can play & have fun with other dogs & staff.  He actually gets excited going there for a vet visit or boarding because they are so friendly.  Even my moms dog who hated being boarded at airport pet lodge is eager to go there now that they finally switched at my recommendation.  Also, the care is prompt. They just got him in within 15 min when he had an emergency.  I highly recommend. Read Less

And now for the WORST Animal clinic in Rockford...is this one! They have an internal problem with this business that I would not recommend any one with 2 feet or 4 go here! If there was a way I can due this review with a zero stars, it would be here!Appts are made, somehow they disapear when you walk in, one of there vets there has the personality of a dead gnat when he calls you to give a report on your pets blood work, that is sounds like a death sentence for a PUPPY! Nothing like treating the animal and there owner with kindness, but that is who they have there....your told you have to wait 4 weeks after your pets first heat to be spayed, and you make the appt, you show up, and the vet asks, " Why are you hear?" -- because we are told after 1st heat, 4 weeks later, surgery....NO! its more than that but they dont tell there staff when you call...they just fill in the appt blanks for anything...and Watch your receipt! 2 times I walked out with someone elses receipt for a different pet/service...girl at the front desk has no clue on how to match pet and owners name once you pay--and 2 times we came in to pick up meds for our dog--SHE GAVE US SOMEONE ELSES PETS PRESCRIPTION....Really??? Why YES! -- Means we had to go back in and get the right ones....AND Yesterday -- with out the gorey details, pet could not urinate and is passing blood...called the vet 5:40pm- they close in 20 mins, I can be there in 5, someone please look at her!"Sorry- all the vets left for the day and there is no vet tech that will look at her...hold please"....FOR 15 MINS! For the new gal to come back on the phone to say.. " when would you like to bring her in?"Well i would have liked to 15 mins ago, but no choice now if "no one" wasnt to look at her....not even a Vet Tech!--My Step Daughter in Southern Ill is a Vet Tech and a heart of gold....I know she would have NEVER told anyone that when the dog parent is worried!.Made the appt for the vet she sees all the time here...WHEN the appt  is correct..... and with Dr. Mary-- the only one with a heart there....for 7am today- because as the employee told me last night, " She will be in at 7am"so i show up--guess what? "No vet till 8am and the Dr. never is in at 7am"....So why bother....Time for a Vet? Dont GO HERE! - FIND ANOTHER ONE! I am! Read Less