I bring both my German Shepher dog (since he was 8 weeks old, now 5 months) and my iguana (8 years old) to St Charles Veterinary Clinic. We picked them even if there were closer options because the pricing is good and they treat exotic animals. So far we’ve seen every vet and met almost all of the staff and everyone has been wonderful. They recognize us, inquire about the other pet if only one is brought in, and are both professional and friendly. A great choice, especially for exotic pet owners. Read Less

My family has had 5 Dobermans and all have started their lives and ended their lives in the wonderful hands of these vets! Today I had to put my Doberman down and what can I say....... The only words I can say.... "thank you from the bottom of my heart!" The compassion and genuine care given to me and my dog was above and WAY beyond the call if duty. The admin (possibly a vet-tech) met me at the back door, tears in her eyes (let me back up...we cried together on the phone twice before I arrived) and took my dog to his final resting area. The whole process was as peaceful as the other 4 dobes, but letting go is never easy, though their bedside manner made this journey bearable, because of their sincerity and heartwarming care. Death is always something your brain has a hard time coping with, but death with dignity is what makes the good memories, cherished ones. The care this facility has provided to my family over the past 30+ years should be held in high regard.... If you're on here reading through reviews in order to find your next vet, please take my review and hold it close to your heart because that's what this place has done for me....They gave my dog continued care and provided his death with dignity. Read Less

Dr. Labak is just so sweet. The first time she met my older dog she got on the floor and played with him for a good five minutes to get him calm enough to examine. He gets REALLY excited when we go to the vet. You can tell she really loves her job and the animals. She also took time time to listen and discuss all my concerns with me when we were thinking about adding a dog to our family. Of course when I brought our new puppy in for an appointment she just loved him. I've also seen Dr. Aaron and he's great too! Super nice guy and very thorough. I always have a good experience when I go there. Read Less

We have been going here since 1991. The Drs especially, Dr Martens has never steared us wrong when it came to any type of treatment or ailments our pets have had. Yes I feel they are a little pricey but then you have to look at the whole picture. And they let you make payments if needed. I very much put my trust in thete hands when it comes to my babies. Read Less

Good Dr's but #1 Most of these employee's just want to go home. They'll tell you someone not there. Don't lie about employee's. Promote them. #2 Communication is weak. Try and take care as much as you can do all in one appointment. #3 Dr. Todd. F. was FABULOUS! Smart guy. Talk to him. Read Less

Unprofessional services and carelessness when dealing with our pets medication, the staff and vet techs are not educated when it comes to the health and well being of our family members. Time to look for another safe respectable Veterinarian in St Charles. Read Less

Our Golden has been a patient of Dr. Martens' since she was a puppy and she has received excellent care throughout her life. She is 12 now and Dr. Martens continues the excellent care and helping us through life with a senior dog. We took our last dog to another vet in the area, but chose this practice for our puppy. We pass several veterinary practices on our way to this clinic, and are happy to travel for the excellent care everyone provides. Read Less

We went to the emergency vet at 10:30 pm one night with our kitty who was not doing well. We unfortunately had to make the tough choice to put her down. The staff here was amazing and so kind through out the entire process. It was comforting to know how much they cared about not only our kitty but us as well. They did everything they could to comfort us during the hard time. I was so thankful for them and it made a huge difference. Read Less

I can not express my gratitude enough. I am so glad i chose to take my furry children to this clinic. Dr. Todd is the perfect vet for me. He is logical and down to earth. You can also tell that he really loves animals and provides great care. He also takes the time to make sure that you understand what is happening with your animal. He explains everything thoroughly in a way that you can easily comprehend. I am an openly admitted hypochondriac (especially with my dogs) and I always feel at ease after a visit with Dr. Todd. I also want to give Vet tech Matt props too. He goes above and beyond and it makes all of the difference!! Thank you Everyone at St. Charles Veterinary Clinic!! Read Less

We have been going here for years due to a vet we really like there - Dr. Vogel.  When we saw other vets, our dogs were not examined thoroughly and we even lost a dog due to a vet's mistake- she is no longer there.  We felt that the prices here were high but that the care for our pups was worth it.  Our dog had ACL surgery last year here for over $3,000.  Less than six months later she was yelping in pain & limping again.  We were told she would need another surgery to remove a clamp that was most likely infected to the tune of another $1000.  We were also told she needed a dental cleaning and were quoted over $900.00  We finally went to see another vet and we were quoted $300.00 for the same exact same dental procedure! This vet also gave us Rimadyl for our dogs knee - $30 pills for 44.00, St Charles vet charged us 69.60 for the exact same amount.  When I called to inquire about the price difference, the office staff told me I could request generic (never given that option before) for a discount and could not return an unused bottle of medication.  While this place may have some caring vets, their prices are absolutely outrageous.  Just because you are located in a wealthier suburb does not mean all patients that come in have money to burn. Read Less

I have been bringing my Boxers here for a year now.  My boyfriend has used this vet for 17 yrs!!!  My 5 star review is predicated on my latest visit.  My 8 yr old male Boxer has always suffered from bloody stools, rumble belly and flatulence.  I was sure he had some horrible disease and worried about him constantly even though vet said he was healthy.  After a scare with bloody vomit I made a trip to see vet again and Dr Faraone saw my baby.  He was very thorough, matter of fact and then suggested a conservative treatment option.  He sent me home with two meds and suggested other OTC remedies that would help with his colitis.  Within. 2 days on meds, my baby had his FIRST blood free stool in as long as I can remember.  To say I am over the moon about this Dr Faraone is putting it mildly.  All the vets here seem knowledgeable BUT Dr Faraone stands out as a well seasoned vet with many years of experience and the willingness to be conservative in his treatment options.  Thank you, from the bottom of my heart!!! Read Less

Thank you so much for the amazing staff. They took care of my big baby rotti named chibs. She managed to eat batteries among other things. Rather than jumping to surgery to remove the metal in her belly, they decided to go old school. They over fed her and puked her several times til it was satisfactorily finished. I was so happy with the bedside manners as well. They took such great care of her. I highly recommend their services to any and all pet owners! Read Less

Been awhile since we've been here since our old boy passed but have taken our new lab pup back for all routine shots and exams.   Dr Faraone and Dr Todd have been very thorough and I have never felt rushed.  All questions answered and never pushy.  Our pup is 8 months and never once did they even mention neutering until I asked and even then very informative and zero pressure.  Maybe I'm old school but I expected them to suggest pulling few claws and neutering immediately but they never even brought it up.   Last round our guy ate a tennis ball and the clinic was very helpful over the phone and scheduled several "in case" appointments.   When I did bring him in, Dr Faraone was super thorough and didn't push for any extra tests or diagnostics.    Price was super reasonable for a large clinic in st chuck.  I highly recommend dr Faraone and Dr Todd,  haven't had experience with others but probably same compassionate care and honest treatment. Read Less

I recently moved to St. Charles and this clinic is wonderful! We see Dr. Labak and I can not recommend her enough. She has a very calm demeanor and is very good with my chihuahua. Everyone is very friendly and makes my dog's dreaded vet experience as easy as possible! Read Less

St. Charles Veterinary Clinic is the best! We love taking our two girls, Daisy and Josie there! Everyone is so friendly, and we have always been provided with the best of care. I definitely recommend it to anyone who is looking for high quality care and excellent customer service! Thank you so much for all you do!! Read Less

I love this veterinarian. All of my family members bring their dogs here and 2 of them have had major surgeries (by Dr. Miles) that both turned out wonderfully! Dr. Miles is absolutely the best, most knowledgable, caring  vet you will ever meet. Most of the vets are excellent, although I'm not crazy about Dr. Labak. But in a pinch, she's fine. The front office staff, vet techs are awesome. Highly recommend this practice!! Read Less

I have been bringing my dog Ozzie to this clinic for 14 years.  Ozzie's entire life.  When he became sick and we felt it time to let him go, the office staff and Dr Faraone were very compassionate and helped us say good bye with grace and dignity.  Dr Faraone sent us a condolence card a few days later, which was a very nice personal touch.  We were very pleased with our experience with St Charles Vet Clinic and the way they treated Ozzie from beginning to end.  Any future pets will be brought to them! Read Less

I can't say enough good things about the veterinarians at this practice!  They are caring and considerate of both the pets and the owners. I have never had an issue with getting an appointment in an emergency either. Dr. Miles did an ACL repair on our dog. He spent over an hour and a half evaluating him during one visit before recommending the course of action needed to make him well. Our dog's leg had healed beautifully!  Dr. Aaron and Dr. Labak are equally wonderful and have taken great care of our dog and cat. They often sit on the floor with them rather than put them on the examination table in order to put them at ease. Love the office staff and techs as well!  Highly recommend this clinic to everyone! Read Less

Another nickel and dime operation. Phone appointment; " I just need standard yearly shots" Checking in with receptionist; " I just need standard yearly shots" Meeting with assistant for initial intake: " I just need standard yearly shots" Meeting veterinarian; " I just need standard yearly shots" Veterinarian; " try this new suppliment, try this new vaccine, try our dog food." Me; " I just need standard yearly shots" Veterinarian; " OK may I look at you dog" Me; "Sure" Veterinarian ;" Dog looks great!!! No Issues!!" Me; " I know. I'm just here for shots." Receptionist after; "$300 please" Me; "For F***ing Shots?" Receptionist; "The doctor did a thorough exam and your shots" Me; " Was I not clear about the services I was expecting?" All Staff (3) behind counter; Silence and no eye contact. They know. They do it on purpose. Read Less

I can't say enough good things about the compassion and caring, nurturing effort that the entire staff here puts out for your animals. I had a tough case with my dog and all of the doctors and staff knew what's going on, so coordination of care was seamless. I truly feel my animals are in good hands. Keep up the wonderful work. The clinic's treatment of all animals is done with dignity and respect. Thank you. Read Less

We had to make the heart wrenching decision to put our sweet baby doggie, Annie, down last week due to a painful illness that was going to get worse quickly. Everyone was so kind to us. Dr. Labak has a heart of gold. We will be back with our next dog when the time is right for us for sure. Read Less

I've had my own cat for 10 years, and I've recently inherited a dog and cat by marriage. My husband has taken his pets to St. Charles Veterinary Clinic, and I have gone to a vet in Sugar Grove, so we have some comparison to consider:Ex) St. Charles recently recommended that our cat get a dental treatment, and quoted $518.00 for this. We were in and out at the Sugar Grove vet with EXCELLENT care for $208.00 -- got exactly what he needed, with no nonsense -- no unnecessary add-ons. It's hard for me to understand an over 50% price difference, and, in my mind, that's worth a bit of a drive to avoid.Ex) We had our dog in for surgery for a torn ACL. Well, make that three surgeries. When they went in to repair the ACL, they didn't take the meniscus, which I understand from Dr. Miles (who didn't perform the surgery, himself) is routine. This caused major problems and finally was taken on the 3rd surgery. They also FORGOT TO REMOVE STAPLES from our dog's knee, which caused a painful injection and complications in the joint. We were charged for each procedure. This was REALLY hard on our dog, and could have cost nearly $1000 less if everything was just done correctly the first time.Dr. Miles does seem highly knowledgeable and was very kind and concerned each procedure with our dog. But the high prices and difficulty with care have us going elsewhere. Read Less

Where do I begin? The staff and assistants are outstanding, kind, caring, compassionate, and extremely knowledgeable. They are truly concerned about every pet that walks in the door. They go above and beyond to do all that they can to make sure my pets are taken care of, and seen by a vet as soon as possible. I've called many times with emergencies, and they have gotten us right in. We are very grateful for all of the vets, especially Dr. Miles. When we thought we'd have to put a pet down, he tried different treatments that were successful and saved their lives. He truly is concerned about each and every pet, and we are extremely blessed to have him taking care of our kitties. We can't hug him enough every time we see him. He is absolutely amazing, kind, and caring. Thank you Dr. Miles!<3 Read Less

The St. Charles Veterinary Clinic continues to amaze me with its quality of care and service that goes above and beyond. My parents brought our ailing family dog here in his later years, and the staff were so wonderful that I decided to bring my puppy, Ella, here seven years later.  It's difficult to properly put into words how incredible the staff are at St. Charles Veterinary Clinic. From the moment you walk in the door, you and your animal companion are greeted warmly. The vet technicians have a wonderful way of making your pet feel at ease (Ella is usually so at ease, in fact, she doesn't even feel the thermometer going up her bum!). And the vets themselves are so knowledgeable, thorough and professional that you have no doubt whatsoever that your pet is in great hands. But what really sets this clinic apart is the way they continue caring for and about your pet after the visit has concluded. I regularly receive calls from the staff after Ella has had a vaccination, checking to see how she is feeling and reacting. We were also invited to a Puppy Party, where Ella was able to play with other puppies and owners were given the chance to ask questions of the vet. I can also tell you that when my parents had to put our family dog down, the vet not only called to check on our family a few days later, but also sent us a lovely card with her condolences. If only humans received the same kind of care and attention after visits to our own doctors!I really cannot recommend this veterinary clinic highly enough - if you live in the area, I don't think there's a better place to take your pet. Read Less

I had a great first appointment with one of my dog. I'm very particular and have "rejected" 5 other vets. I'm blessed to have healthy, happy dogs now, but if something changes it is critical for me to know they have my pups' best interests at heart. I'll be transferring my other dog to Dr Vogel for his next check up too! Read Less

Just lost our amazing cat and the care, compassion, and dedication received by everyone at St. Charles Veterinary Clinic was beyound reproach. Have used this Clinic since the days of Dr. Mallo and will never consider another. Dr. Miles and Dr. Strewart are well versed in their care and are honest to admit when they do not know , but take the time to find out the best course of action. I proudly give them references. Read Less

I was in on a scheduled appointment for Heartworm check, we arrived on time and were taken care of promptly. In between the time of making the appointment and the appointment itself my dog developed a growth behind her front tooth, I asked if someone could take a look at it while we were there (it would have taken all of five minutes maybe) and they didn't have time - there was one person with dog in the waiting room, and one person with dog in the check-up rooms - they told me if I wanted to wait about two hours (they were obviously just trying to get rid of me) I could stay and they might be able to see my dog then. I had the feeling that because they couldn't charge me extra (I would have gladly paid if that was the case) they wanted me to schedule a whole new appointment. I have picked up my dogs information and we have moved to a vetinary facility that really seems to care about my dog. Read Less

This clinic is very poor in their communication with you. My cat needed to have an Eckocardigram done and I was told the cost of the procedure was to be a total of $385 which I was prepared to pay. After picking up my cat and paying the $385, the clinic called me at home and said that I owed another $156 for 2 other procedures they had done and never informed me of even after I signed a form stating "YES" to call me if there are any additional costs involved. Watch out for this clinic and make sure you get things in writing before they do anything with your pet!!!!! I'm looking for another vet clinic. Read Less