I'm not one to take the extra time to post complaints. However I thought that I should voice my opinion to those that truly consider their pets a part of their family. I've utilized Banfield membership for over a decade. I've been to several different locations: Auburn Hills MI, Rochester Hills MI, Kildeer IL, Hoffman Estates IL, and Schaumburg IL which is the place I strongly recommend you don't take your pets to. They have a new employee who is rude and poorly trained as well as their own "policy" that makes no sense amd changes whenever is beneficial for them. I was at one of the appointments 5 minutes late and was told I'd have to reschedule because I was 10 minutes late. Even though 5 minutes was spent standing at the front desk waiting to be helped. Maybe it's possible retaliation for previously complaining about the new employee. I was told previously purchased medications expired and therefore had to purchase a new medication. I checked the date once I was home and realized it hadn't expired yet and called in to speak to the tech. I was told that it wouldn't work for the condition my dog has, which was an ear infection with mild inflammation, without having to state the name of the medication. When I requested that I consult with the Dr. Loukas the tech switched me to another tech that said the same thing. Among numerous other issues such as pushing to sell medication that's unnecessary to make sales, I'd still like to give some credit to 1 or 2 staffs that work hard and are sincere about helping treat your pet back to good health. Also there are locations that will try their best to squeeze you in in case of an emergency like Mount Prospect location. Mary from that location helped call other locations just to assist in getting urgent care for my dogs. I plan on taking my dogs there or the Hoffman Estates location from this point on. I've heard good reviews. I hope this helped some of you. Read Less

Dr. Steinhauer is such an amazing doctor! Our previous dog, Lucky, had heart complications and he was always so patient with all of our questions and always took the time to explain things thoroughly. He truly cares about your pet. Highly highly recommend booking an appointment with Dr. Steinhauer, you won't be disappointed. Also- Jennifer the receptionist is so lovely! They truly care about your pet. Read Less

Just do yourself a favor, don't come here! Save your money and your pets life ! I would give 0 stars if I could! ATTENTION 1: Please go somewhere else if your pet doesn't feel well. ATTENTION 2: the front desk staff, her name is Lori. After reading the reviews from the others, I am in shock to see that she is still working here. She is the rudest and meanest person I have ever seen. No wonder this place is the worst location. So the situation is: My dog swollen some rug lines so I took him here. The doctor gave us some medicine for him to eat and also help him to poop out the lines. After few days of observation, my dog was fine and pooped out the rug lines and being a normal baby again. However when we took him back here, the doctor told us that they wanted to do a big operation on him which means they want to cut him open. We asked do you think there is still something else inside his stomach? And she told us " no, I don't think so. But I want to make sure." ARE YOU SERIOUS??? you are not sure but you want to cut my dog into two parts????? At least you could say we can do an X ray or a scan first!!!!!!!!! This is so ridiculous. Also, they charge every single thing , charge $20 for two people holding my little dog when they were checking his ears... and Lori , the lady I mentioned before trying to hide the fact that they are going to charge us another $30 for checking the ear. Read Less

Great doctors and techs! Dr. Steinhauer specifically is incredibly knowledgeable, friendly, and efficient! He always listens to my concerns and fully discusses our options without being pushy. He is truly passionate about his work, I highly recommend taking your pet to him. Read Less

Would not reccomend this place to anyone. Took my kitty here because she was not feeling well and not acting like her sweet self. Spent just about 300$ here for an exam and bloodwork and they could not tell me what was wrong with her. They said it might be something with her teeth and tried to convince me to do xrays. One day later I went to a different vet and spent under 150$ and they were able to tell me exactly what was wrong with her. Turns out she has a respiratory virus and has ulcers in her mouth. Weird because the Doctor at banfield looked in her mouth and said everything looked fine. I will never come here again! Read Less

I wish I could give zero starts. This place is awful!! They over dosed my 4 lbs puppy on her vaccines. She was sick, vomiting and diarrhea, shaking, and weak for 6 weeks, two ER visits later and now they want to charge me $600+ for TWO ROUNDS of puppy shots. I did not take her back for the third round because she was over dosed the time before. I also ended up taking her to a private animal hospital to be spayed because I did not trust the doctors at Banfield to not kill my dog with anesthesia. PLEASE be careful with taking your pets to this place!! Not only are the doctors at the private hospital better with my puppy, but from what I am being charged by Banfield for not full services, the private animal hospital is far less in price. I have advised numerous people not to go here, and I will continue giving that advise to anyone I can reach. Read Less

Easy and convenient. The vets are super friendly and love their clients. It shows. The front check in people...well, what can I say, they are there. The several times I've been here with my pets (my furry babies) one specific person is always asking for help. I just wish they would give her the proper training to help expedite the check in process. If you're on a Banfield plan it makes for cheaper visits. They have a nice drop off service so if you need to go to work  (or run errands) you can drop and go. Let's just hope you have someone quick checking you in. Read Less

We brought our 14 year old Pomeranian in last week. We noticed his back legs weren't functioning correctly and called immediately. They told us to bring him in right away. The staff was amazing. Kept me calm and assured me the vet would have answers for us. They took great care of Bear. He has a bulging disc. Prescribed medication for him and he's definitely showing improvement. We absolutely love this hospital! Read Less

We took our dog here for the last 9 years, and to the location in Gurnee for her first 3 years. I was always able to schedule appointments quickly and easily, and received reminders and follow up calls. That is beyond the level of service that I have ever received from any of my own physicians! Every doctor, technician, and assistant has been friendly and professional. They have always received our dog with enthusiasm, which let us know she was going to be well cared for during her stay. The drop off service has been so convenient; and doctors always followed up with updates via phone calls. Again, where else does one receive such great service?Recently, we had to make the decision to have our dog put to sleep. The level of care and compassion that all of the staff gave us was simply beautiful. My husband and I were so grateful for the manner in which we and our pet were treated - they were so respectful, informing us every step along the way, allowing us to have and take all the time we needed to say goodbye. A short while later, we even received a card, hand-signed by the doctor and several staff members.Thank you Sarah, Kaylene, Shannon, Kathy, Liz, Lori, Lisa, Kayla, and Dr. Steinhauer - and many more over the years! Thank you for loving our sweet Calico well! Bless you! Read Less

I wish there were Zero stars I could give this location.  We had always used Banfield (a different location closer to our home) for the basics with our cats over the years. We weren't wowed by them but it was easy & basic so we didn't think twice...until one of our 17-year-old cats had serious problems. The location closer to home couldn't see us for several days so we opted to go to this location. The male vet who saw us was not the least bit helpful or sympathetic & barely looked at our cat. He rattled off a bunch of medical technical jargon & couldn't explain in layman's terms when asked what the heck he meant. And it turns out he gave us terrible advice/treatment without even having done an x-ray on our cat.  Since we were very unhappy with this place we looked up on Yelp and found an amazing animal hospital near our home and took our cat there the next day. The other vet was floored by what the vet at this Banfield location recommended & what he did/did not do - causing unnecessary trauma to both our poor sick cat and ourselves. Had the vet at this Banfield location done an x-ray he would have known the problem was far more serious and grave and not wasted precious time. Unfortunately it would not have changed the incredibly sad outcome for our dear cat but it certainly would have made his last days with us more peaceful. The vet at this location did give us pricing on x-rays, etc. but said it wasn't necessary at that time and we should wait a few days first and try these other things..and by the way the pricing on their x-rays for a cat at Banfield was 3 times higher than the price at the amazing animal hospital near our home. Read Less

I called and scheduled an appointment, and the idiot didn't type it in, so my dogs were sent away upon arrival without an apology or an attempt to get them in. We will be taking our pets to the Mount Prospect location. Read Less

Poor service, Rude staff after being a customer for 11 years. Over the years Banfield had some amazing staff  and doctors. But, this weekend when I needed their help the most for my 11.5 year old dog, they let me down. My dog has been diagnosed with Melanoma (benign but locally aggressive). 3 months ago she couldnt walk one day, she had severe pain and high fever on her bad leg/armpit. I had rushed her to the ER and after antibiotics and pain meds she recovered. Subsequently, she went through xrays, blood work at Banfield. And I spent almost 3000$ at a speciality clinic on CT scans and biopsy. She has had many needle aspirations, tests and a biopsy at Banfield as well. The diagnosis was confired a benign Melanoma. This past weekend she couldn't walk again, had fever, swelling and severe pain. We were advised that this could happen. The only option given was amputation, which is not an option.She gave her pain meds and antibiotics left over from her previous episode. (Palliative care). Instead of forcing  90 lbs dogs to walk, jump into the car and go to Schaumburg (35 miles from where I now live) I called the office and explained the reoccurrence. I asked them for the prescription that was given 3 months ago that worked. Despite her history they claimed no knowledge of her condition, past meds and demanded that I get all paperwork from the speciality clinic. They said they were scared for their license for a controlled substance. While my dog was in pain and running out of the few pills left. After they were satisfied that this was not a fake request, they were willing to give her the meds.the only problem they would not email the prescription, upload it to the Banfield site or send it to another closer  Banfield for it to be filled. Apparently one Banfield can't honor a prescription from another Banfield since they don't have a pharmacy license. I called 1800petmeds for medication but hospital sat on it for two days leaving me no option but go down to the Schaumburg location or spend hundreds of dollars at an ER close by. The same medication is twice as expensive at Banfield. So, I go down to Schaumburg, collect the meds and ask for a written prescription I can take back but they would not give me her prescription. So I call Monday and ask them again for the prescription, this time thoroughly frustrated with the service and  I threaten leaving them as a customer. Dr Williams calls me back and the first thing from her is an order that I be more patient with her staff. Nothing to inquire any my dog or her condition. After a lengthy frustratingly defensive conversation she apologized for how difficult they have been with a long standing customer and a dog in pain. I am honestly tired with your service and I am truly wondering why I paid you guys thousands of dollars these past  11years. Read Less

Dr. Henriquez is AMAZING!!! Our 10 year old dog unfortunately was diagnosed with lymphoma last week and died a couple days ago. Throughout the initial testing, results and treatment decisions, etc dr henriquez was very compassionate and caring. I had tons of questions and he always took the time to answer them and offer his advice. He even called after hours to check on how our dog was doing. On his day off he went to another facility to get our dogs cytology results so that we didn't have to wait another day. He went above and beyond any other vet I've been to before. I will be bringing my other dog to seen him for all future appointments. Thanks Dr H!! Read Less

This is probably the worst location I've ever been to. We get there and wait for an appointment and wait to get checked in for about 10 minutes. After we finally get checked in, they tell us that there's no room available, which is acceptable as it is a vet hospital. It took 20 minutes to get a room and after that 20 minutes, we get it into that room and don't get greeted by anybody for 25 minutes, actually we left before we even got greeted by a tech. I went out to the front desk to see if they were short staffed and the front desk attendant told me that "no this is how they always operate." They always operate with very poor customer service and making people wait for over an hour before ever seeing anyone. Just the place I want to go to all the time! Is there sarcastic font?!? If so, The prior statement would be in that font! Read Less

Thank goodness for Banfield in Schaumburg and they're wellness plan. When we got our puppy, we immediately started his treatments and check ups here because of proximity, and I've heard about they're form of insurance for the pup. It has made this experience much less stressful because 1. We know he's in great hands because the staff is amazing and so professional, and 2. We're not going broke getting our little guy to be healthy and started off right. Im so thankful for the staff, they really go above and beyond making sure we're educated on any treatments and they always check in after our visits. I know I'm a crazy dog mom, so I'm so thankful that they put up with me. Great pet hospital! Read Less

I've taken my cats here a couple times for the basic free exams offered to new pets and some yearly rabies shots and stuff. I never understood why Banfield had such low ratings. Then again, I didn't have a pet that needed extra medical attention until last week. I brought my cat in and learned why they have such horrible ratings. I'm never bringing a pet here again.My poor cat was throwing up everything she ate for three days. After the third day of realizing that this was something more than just eating too quickly and puking it all up, my husband encouraged me to bring her to the vet. I called one night and they told me I could "drop her off" between 7:30 and 8:30am the next day. Drop her off?" Hmm. OK? I showed up at 7:30am the next morning, expecting that they'd give her a quick look over and talk to me about further testing. Instead, they took her in the back, handed me some wellness plan brochures, and told me they'd call me later this afternoon after checking her out. As any worried pet mama that is leaving their baby behind at a strange place, it was hard to leave.I sat around at home all day waiting for a phone call. Finally, early in the afternoon, the vet called me with some questions about her basic medical background and recent behavior. OK. Cool. An hour or two later, the vet called again and asked if I could come in to speak with him in person about my beloved cat. A bit worried at this point, I went back to Banfield around 3pm to meet the vet.He came out and told me all they had done so far was a basic exam -- eyes, ears, throat, heartbeat, that kind of stuff. That's it. It takes FIVE MINUTES to do that. My little girl had been there for SEVEN HOURS at that point. I felt the rage inside starting to boil. He couldn't find anything except a heart murmur and wanted to run a series of tests to eliminate possibilities for the vomiting, lack of appetite, and heart murmur. I asked to see how much the tests costs, so the vet's assistant brought me a paper listing all the exams.. at a beautiful total of $800. The fun part? The wellness plan they were trying to push on me didn't even cover most of these exams.$800!?!? For some tests? WHAT. I don't think so. I asked to eliminate some of the tests and was told they had to run them all just in case. Not in my opinion, Doc. What if it's just a little stomach bug? Or what if they found what they needed in just one test? Nope... they had to run them all. My boiling rage escalated.I told them I couldn't afford the tests. They brought out a credit card application. I gave it right back to them and asked for my cat back.After waiting alone in that tiny exam room for another half hour (I still hadn't seen my darling girl yet), the vet came back and asked if they could at least give her some fluids and a medication to stop the vomiting. YES, please! That's all I needed!Nearly an hour after I arrived, they finally brought my cat out to me. The poor girl was shaking terribly with fright. I. Was. Pissed. I paid a little over $100 for the meds, fluids, visit, and special cat food and left at 4pm. No wellness plan. No exams.The whole ride home, she was quivering in fear and meowing constantly; while she does hate car rides (she meowed a bit during the morning car ride), this was definitely not her normal self. She hid under a couch at home (again, not normal -- even when she was sick) until it was time for dinner. I fed her the special cat food and she was fine. The next day, she was normal again. The sickness went away. I'm convinced it was probably just the flu or something.So...the only good thing about my whole experience was the fluids they gave her and the medicine to reduce vomiting. Whew. I'm very thankful for that. I'm just really angry that they left her alone in her tiny carrier all day long in the back doing God knows what while she shook with fear and then wanted me to drop $800 on unnecessary testing!!! I do plan on going to the vet to check out the heart murmur, but I'm taking my business elsewhere. Never again, Banfield. Read Less