Golf Rose Animal Hospital

I hear mixed reviews from time to time on Golf Rose I am going to give 2 solid reasons why I go to them and will not consider ANY other vet no matter the cost. I consider my 3 dogs as part of my immediate family. I have pet health insurance on my dogs. 1. I live in Schaumburg and if my dog ever needs emergency vet care this is where you will go! They already have all my dogs medical history on file right there should anything happen. 2. I have a female adopted pitbull and to try to handle her to cut her nails is a choir. They have the staff on hand to handle it. I used to take my dog to a small vet that made me give her tranquilizer pill before she could come into the office. It didnt work. The vet then injected her with more. Then again. Then a third time. The vet and her helper still couldn’t get a simple nail trim done. I have never heard a dog cry like newborn before. Mine did. I felt to awful and left. I will never take my dogs anywhere else. Read Less

I was very impressed by how wonderful this place has treated my puppy. My dog got out of our yard and after searching for hours to no avail, she ended up being brought to Golf Rose. They already had her picture and were able to let me know she had been brought in. When I picked her up Jenny was so kind and very compassionate over our situation. I definitely recommend this place if you are needing to bring your pup's here for the vet or lodging. I know I will be making the switch to this vet for my pups! Thank you to everyone at Golf Rose for caring for our baby! Also, a huge thank you to Jenny! Read Less

I have two cats and I have been a customer since year 2015, I live in Schaumburg, IL. Golf Rose Animal Hospital in one of the best clinics of Chicago and Suburbs. Beautiful and very clean animal clinic, with professional staff and great veterinarians! It is the only clinic that I trust for my pets, no other clinic compares to Golf Rose Animal Hospital. Read Less

Our dog broke his nail pretty bad and we had to take him to emergency room.. because our vet was already close I googled emergencies near us and Golf Rose Animal Hospital was the closest one and with good review ratings so we went there and I must say we were very happy!!! They were able to see us immediately and took great care of my big furry baby. Read Less

First let me say that we had been customers of Golf Rose for years and would have recommended them for a long time. Many staff members are friendly and seem to care about animals. However, earlier this year, we lost our dog to cancer that was undiagnosed at the animal hospital after he had been there nearly every week for diabetic blood work. Our miniature dachshund had been diagnosed with diabetes and went in for blood glucose curves very regularly because they could not get his blood sugar levels regulated. We tried everything- different doses, kinds of insulin, pills, etc. During this time, he became less and less like himself. At one blood curve visit, I mentioned swelling in his abdomen. After being whisked to the back room, the vet returned him to me and said he needed to be put down immediately because the x-ray appeared to have a tumor but she couldn’t be sure. She assumed I didn’t want to pay further for cancer treatments or a diagnosis because we had already been spending so much on his diabetes treatments. After sitting on my decision, we brought him to a different clinic and had his tumor removed, but unfortunately his cancer was spreading. After he did not want to eat and we thought he needed to be put down, we brought him back to Golf Rose only to be assured he had an infection and would be fine- after buying many more medications from them. The next day he was in terrible shape. When he came in to see a different vet from the previous day, she scolded us about keeping him alive. He had to be put down that day after having false hope that he could live longer and already spending hundreds the day before that. My family was devestated and we were never fully ready to say goodbye. A similar occurrence had happened with our guinea pig before this- he was never diagnosed with a bone disease despite being in several times. At that point, I didn’t blame them as the disease was rare, but after our dog, I do not believe they are thorough or knowledgeable. I would not recommend this vet clinic to anyone based off of our heartbreaking experiences. Read Less

The veterinarians and techs at Golf Rose Animal Hospital have saved the lives of 3 of my dogs in the last year. One had torsion with bloat about a year ago. Last week another of my dogs had an obstruction with sepsis. She was very critical. They saved her life. The day I brought her home, my 3rd dog started acting funny. I took him in and he had torsion with bloat. All 3 dogs were very sick. I have spent a lot of time there recently and I am so impressed with how they handle these medical emergencies that keep coming in. They were all professional, very good at their jobs, and kind. I'm forever grateful to them. Read Less

We have gone here twice and will use this as our primary vet from now on!  Both vets we dealt with  (Dr McClure and Dr Haase)were compassionate, knowledgeable and comforting!  I felt they answered all my questions carefully, thoroughly and compassionately.  They also provided me with multiple options for care of my cat.  We also love Colleen, the assistant we had both times-- she is caring and reassuring and has an amazing bedside manner, I felt greater comfort with her in the room!  My cat was treated with the utmost respect and love and I appreciate that more than they will know.  Additionally, we had to put our cat to sleep and they handled the situation with ease and made sure my entire family was comfortable with the process.  More importantly, my cat was treated in such a gentle and loving way that I am forever grateful!!!  I am thankful for their empathy, professionalism and knowledge.  In the future, with our other pets, this will be the practice that we utilize for their care!  Thank you Dr McClure, Dr Haase, and Colleen for your tenderness and care! Gatsby's Family Read Less

In my few interactions here, they have been all over the board. Dr. Pepich is very nice and answered all my questions. (She would get 5 stars!) However, front desk staff ranges from friendly and helpful to bitchy to seemingly incompetent. I requested my first appointment online where it says I'll be contacted in 48 hrs to confirm. A week later, I call to see if they got it, and the rude girl curtly said it was scheduled for my requested time and forced an apology for no one calling back. Good to know! My actual appt visit went well besides a bit of wait time before a doc could come in and again for payment. Both times I've dropped off stool samples were less than ideal. The first lady rambled about how she didn't like their computer system. (Ok??) The second time another lady told me (without much customer service training apparently) I had to pay $50+ for it. I asked why I needed to pay now, and she unhappily left it as an open invoice to add to my upcoming appt (and charges). I just wish there was bettet management and/or training at the front desk. Read Less

Absolutely terrible.  Had to wait over an hour after the appointment time.  Staff took us to the room and then left, after 45 minutes I finally went back to the desk to ask about the time and they didn't know I hadn't been seen yet.  They checked and said there was an emergency, which no problem, makes sense takes priority...except:- The place is huge, they have multiple doctors and staff and there was only one emergency- The doctor who finally came in told us the emergency was non-surgical based on a long-term medical issue- That happened 20 minutes before we arrived, where any staff member could have easily informed us before waiting alone for 45 minutes, or called to avoid the wait in the first placeThen after waiting over an hour for an appointment, we go to leave and pay and are told the doctor will bring in notes and we can pay in the exam room.  So we go back in - the doctor never comes back.Go BACK to the desk, they have notes there...but they can't take payment because their credit card system has been down all day and they don't know when it's coming back.Throughout the whole ordeal, the staff was very nice and apologetic, but their process and organization are awful.  Five minute check up took over 1.5 hours, no refund offered, just an absolute disaster of a setup. Read Less

Had a good experience here . The Dr was very gentle with my new little puppy . Prices were a little steep . I will be returning for a follow up next week. Hopefully the pricing isn't as crazy as the first 8 week check . Other than that the staff is very friendly . Read Less

I totally understand that vets (and doctors of all sorts) often feel as if their reviews are on a rollercoaster. And this makes sense - you won't get too many folks who have a "mediocre" experience at said business. However, my two experiences at Golf Rose left me with an impression that is knowledgable, kind, and professional. My first experience with Golf Rose was incredibly sad as our 13 year old beagle, Riley, passed away at our home on a Saturday evening. He was very sick and scheduled to be put down that coming Monday but his body just didn't make it. After a sobfest at home, I needed to bring our pup somewhere and Golf Rose was the place. The intake both on the phone and in person was very kind, respectful and helpful. About one week later I was able to pick up Riley's clay paw print which I still have at home. Fast forward 6 months, our new rescue pup, Buddy - a golden retriever puppy who turns 1 yr old this month - decided to eat something that upset his tummy...badly. After two days of questionable digestive twists and turns, we took him to Golf Rose on a Sunday morning. Everyone from the original contact via phone to Dr. McCratic (and every staff member in between) was truly awesome. They explain all the procedures, and want to avoid surgery like the plague. Thankfully Buddy's stomach nor intestines weren't blocked by any foreign object, but rather inflamed by something nasty he ingested. Even though it was a pricey 36 hours, he was so well cared for and I felt completely comfortable leaving him there for observation and testing. Listen, emergency vet is expensive. It just is. You'll see an estimate for treatment beforehand (you'll have to initial it and likely put down a deposit), but with care like this I feel comfortable saying you get what you pay for. Read Less

I brought my bunny here for a urinary infection. She has cataracts and is mostly blind so i was afraid of her reaction to others holding her. The doctor and staff were soooooo nice and calm and great with handling her. She did really well and i really cant speak kindly enough about how great the doctor was. Definitely a great place. Read Less

Love Golf Rose. Our cat was unexpectedly sick and the while staff treated me (a weaping 35 week pregnant mama saying goodbye to her first kitty) with respect, kindness and compassion as they did my very sick kitty (she was given 24- 48 hours to live). I was so touched by their truthfulness in my sadness and understanding of the fierceness in my kitty (she was a very hard cat and a biter) we left our then primary provider & Golf Rose became our primary for our other cat. Truly one of a kind people and I recommend them to everyone! Read Less

Been here for 2 1/2 hours?!? We are and have been the only ones here. Brought my dog in since her foot became very swollen. My dog had a foot X-ray which showed nothing (which is great), but what is taking so long? I've had dogs my whole life and have to use an emergency vet a couple of times, never took this long. Can't imagine how long we would have been here if there were other emergencies! Read Less

I will never bring my dog here again, my dog was bleeding and needed to be seen right away and they refused to see him.  The girl that was there was so rude and a big time bitch to me treated me so bad telling me I have a past due bill which was paid the time of the visit last time I was there. She yelled at me and told me she wasn't going to help me. A guy came in the room and apologize for the misunderstanding but still refused to see my dog. Horrible people horrible management Read Less

We own multiple pets. Golf Rose Animal Hospital is our second home. Over the years, every one in this hospital has been most kind, courteous and most loving to our pets. Years of multiple experiences, we always felt our pets and us, we are in capable loving hands. Our most recent no so happy occasion, our pet and we were comforted and helped in most loving, kind and professional manner by every employee and especially by Dr. Paula M. Roney. Our favorite doctors; Dr. Mark Kraklio, Dr. Todd Landoch, Dr. Kristin McClure, Dr. Paula Roney, Dr, Christy McCratic and of course rest of the doctors, techs in Golf Rose. There is no better pet care than Golf Rose Animal Hospital, they are available 7 days and 24 hrs. God Bless Golf Rose and everyone who are working in there. Sincerely. Special thanks to Dr. T. Landoch for encouraging me to bring Sasha in on 1/13/2017. Dr. Christy McCratic was awsome! Lutz Family Read Less

To save whoever is reading this some time, the new hospital is actually located on Remington Rd side. Northbound on Rosalle, just drive to Remington Rd and turn right instead of right off Rosalle Rd. If you turn at Rosalle Rd., they will just send you around the corner. Anyway, great vet but I wish they were more careful. One of our cats were defecating wherever he wants and it has been frustrating, especially with our newborn babies. First vet didn't really take her time and rushed out, but the second vet took her time with us, got the issue resolved. Read Less

I have been going to GRAH for almost 21 years now. From small concerns and annual vaccines to ER visits, the vets and techs have always listened, been respectful of my questions and to my pets. My first visit was more if an interview for them - my pets are family, not just a dog or cat, and I feel they truly understand that. They are also a 24 hr ER if needed, and by using them as my regular vet, if the need arose where emergency services were required, and it has - they have ALL the history of my pet at their fingertips. Having large breed dogs (Doberman, Cane Corso) I also am a firm believer that it is my responsibility to do my best in setting up the vets, techs and my dogs for success when they visit. I bring their favorite treats so the dogs get a goody, first thing, from the vet & tech. With one of my Corso's (who doesn't care to be there - she just wants to leave), I hold her head (or assist with whatever the vet needs my dog to do to assess her) because my girl is more cooperative if it's me requesting her to stand/sit/stay for the vet to do his/her job. I do google stuff regarding my pets, but knowing I wasn't the one who went to vet school - I do it to ask (hopefully) more informed questions about a vaccine or symptom I see to discuss it. Every vet there that I have worked with has respectfully gone through Pro's and Con's (the con's are usually my question base) so I have a better understanding of the whole picture. I truly appreciate that about the vets at GRAH. Thank You! I've heard others remark that GRAH costs more than other places, true sometimes, I've been to other vet clinics (w/ family or friends and their pets) who cost more and ones who charge less. I stay with GRAH because of the quality of service and the fabulous relationships and the trust built over time. There have been times where finances were tight and vaccines were coming due, or a dental cleaning was needed, so I would pre-pay and send funds a few months before my visit - making it easier on my monthly pocketbook. GRAH would call and let me know they received a payment, but I didn't owe any money and I would simply share I knew I would be in for X soon and that I was pre-paying for some of it to build a credit with them. (Just sharing how that can be helpful if others need to do the same). Through the good, the sad, and the unexpected visits, I have always felt that the care my pets received was truly the best available.Read Less

I have been taking my pets here since I moved to the Chicagoland area in 2009. Dr. Haase and Dr. Landoch are the two vets we see, and they have been nothing short of amazing in diagnosing and treating all of our pets with their various ailments --- including ACL tears, tumor removals, kennel cough, and a vitamin B12 deficiency that was causing one of our cats to mysteriously lose a tremendous amount of weight! Thank you for all that you do! Read Less

I just have to say that I love it here. Dr. Landoch and the staff are amazing to my dog Pinky. She always gets the best care. They are so very kind and I appreciate all the care and time they take to talk with me. Read Less

I have never had friendlier service than at golf rose! Dr. Kraklio stitched my dogs shoulder up so beautifully it hardly even scarred! Made the mistake of not bringing her here sooner! Say no to Petsmart!!! They are the ones who haven't any idea what they are doing! My dog was limping on and off and (Petsmart's) X-rays showed "inflammation". Which sounds so minor! It wasn't until I brought my puppy to Golf Rose Animal Hospital that I found out she could actually need ACL surgery. They recommended a specialist and sure enough when I took her there she needed replacement surgery! It's definatly not always the most fun experience when someone is telling you you have to spend a ton of money to fix your animal, at least they are knowledgeable! Thank you for always keeping my baby healthy! She's a wild woman!!Read Less

lost both my dogs, first one lung cancer and second one with tumor. they cant never diagnose but only want u to run testings and surgery that did not help my dogs. I prolly spent approx $20k within 10 years at this vet thinking I'm taking good care of my dogs. my poor dogs. I really question how they were treating them in the back knowing how they are and I can hear the techs yelling at the dogs all the time. it's only abt buz here so if u really have a sick dog plz take them to a specialist that knows what they're doing, buffalo grove vet specialist. that's my biggest regret. thinking abt Golf rose for my family gets me so ANGRY!!! plz do not go here if u know what I mean. I know my dogs could of lived longer if diagnosed earlier but had to see them suffering was so painful and can't explain in words. I can not forgive Golfrose. Read Less

Golf Rose has taken care of my Labs from simple exams, to a major surgery, to helping with the Rainbow Bridge over the past 15 years and they are great. The staff is top shelf. Also, the new boarding facility has been super too, the price is right and the staff and groomer are the best. Read Less

The staff and Dr. Kurzeja were so wonderful yesterday. So sympathetic and compassionate when I brought my bunny Penelope in for what turned out to be the end of her life. I will definitely go to them for any future pets I may have in my life and highly recommend them to everyone else. Read Less

Thank you so much for your help yesterday with Keo! Your loving and fast acting staff truly saved her life. Thanks for also staying on the phone with me while I drove her to your hospital. She is doing great and couldn't be happier! Truly a class act in vet practice! Thank you! Read Less

Amanda Haase, DVM... saved my dog's life!! I have an almost 2 year old Great Dane/pit mix (110lbs). He is my Service Dog and aids me from having panic attacks, getting disoriented and makes "normal" life possible for me. He became very very ill with a cancer like condition... Dr. Haase has always treated him as if he was her own. Through rigorous treatments, relapses and difficult treatments, she believed in him and has given us the support through it all. She is such an amazing DVM, I HIGHLY recommend her to ANYONE from hamster to giant dog-- she is knowledgable, reliable and caring. Everything you want in a vet. I'm so grateful that we were blessed with her to save our boy Diesel's life. I'll always take my dogs to Golf Rose! Read Less

I really appreciate all the Veterinarians, Assistants, Receptionists and Office Staff of Golf Rose Animal Hospital. For 11 years, they took care of my now-deceased fur daughter, Peeper. My new fur daughter (a rescue) is now a patient. Very caring, compassionate and excellent care. If your pet requires emergency treatment, surgery and hospital stay, there is a DVM and nurses on staff 24/7. Thank you again for taking such good care of Peeper and now Carly. Ellen Day Read Less

Golf Rose animal hospital is THE BEST animal hospital we've ever had the pleasure of doing business with. Our two elderly cats are both diabetic and require a lot of extra attention. Their boarding facilities are the absolute best-we never worry about our fur babies when they're in their care! We have had a great experience with every Vet on staff, (and all the additional staff as well!) They are able to accommodate our heavy work schedules and refill our prescriptions with lightning speed. Even though we recently moved to another town we still make the trip to use Golf Rose because their care just can't be beat! Read Less