Animal Clinic Of South Elgin

Will always bring all of my animals here, the vet tells you how it is and puts you in the right direction to help your animals in the long run. She always has amazing advice and is a pleasure to see. Most affordable vet around and damn good at everything she and her staff does. Plus if I'm worried about the cost all I have to do is ask for an estimate and a staff member comes in and goes over it line by line and explains what it is were doing and why. So knowledgeable! Keep up the great work! Read Less

I took my fluffy Inchon for a haircut. They groomer name is Gina. She complete shaved my dog. My dog doensot want to come out of his crate even to pee. He is very depressed . I left him 10 and got him 4:30. As soon as he comes he runs and drinks half a bowl of his water. I will never ever take my pet to this place. He had a torture experience Read Less

We absolutely Love ever1 there! They are so helpful and caring for our Pets needs. We live in Addison IL (45Mins away) but I trust Dr. Churan and her staff with my Eyes Closed. They have always had the Trusted knowledge that I have always looked for in a vet clinic. From the years We have Gone to them, My dogs and I have always been satisfied with their treatment and Prices. We Wouldn't Change them for anyone. Keep up the Good Work 😊 -Marisol "The Boxer Lady🐾" Read Less

We were recommended here by Anderson Animal Shelter when we adopted our pup. At first, we saw a younger vet, that I really liked. She listened to our concerns regarding a rescue pup and was very caring. When we took her back for her second round of vaccinations, the first vet was unavailable and we saw Dr Churan. I was rather put off by her rough demeanor but let it go, we all have our off days. The following visits consisted of her demanding we get very specific shots (flu and something else) that I questioned and she said it was her standard of care. Being in healthcare I understand doctors standards and that they vary from one to another. I accepted the shots and the rather large bill that accompanied them. I took her in again for this rash that appeared last summer. Dr Churan took a 5 second look and recommended antibiotic wipes and a spray. Said she had to be rolling around in something. (She's never off a leash so not possible but okay) Again, these charges were high but I wanted to make my pup comfortable. I brought them home and after dinner went to wipe her down with them. I used them for 5 days and felt horrible each time. The wipes and spray reeked of chemicals that I was not going to put on my dog any longer. I decided to take her for a second opinion. Lo and behold the new vet determined the wipes and spray would have added to the rash and recommended oral medication. 2 days on it and her rash had practically disappeared. I asked the new vet about all the shots Dr Churan recommended and was informed some of them need to only be done once a year, not every 6 months! I was pissed. I was never given that option from Dr Churan. I decided from then on to only take her there for her exams and get her nails clipped by Churans office. Today my boyfriend took her in and he informed me that he was told our pup has special notes in the computer stating she has to be muzzled when her nails are being clipped. I am LIVID. I understand the techs need to be safe when dealing with dogs but I was NEVER informed that anyone felt my dog was a threat. If there was an issue I have the right to be informed! I will not be back to the clinic and will not recommend them. Read Less

I have been going to this clinic for 5 years, the past couple of years they started adding medicine, joint pills etc to my bill without asking me if I wanted it, in addition on three occasions they did not give me something they charged me for.  On two occasions my dog pooped on himself and they didn't clean him up before giving him back to me.  Just recently, my dog started limping, the doctor said it was due to an old injury.  She has been my dog's vet since he was a puppy, what that does that say?  She told me to give him pain pills, so I did and then he was running out of them, so I called and asked them to ship them to me and I wanted to purchase 3 months worth, they only had 30 and said they would ship the other 60 when they had them.  I paid over $300 for the pills and to this day have only received 30.  I called them asking where they were.  They told me they would give me the tracking number to find them.  What the hell?  I will not be back there ever again.  I have disputed the charges on my credit card. Read Less

It is obvious that this clinic is all about the money not the welfare of the cat/pet.  The doctor is knowledgeable however the staff is not all very friendly.  It is sad when a vet cares when they start practicing and then lose that after a period of years.  Richard mentioned the lack of COMPASSION and this is exactly what I have experienced.  My situation was an emergency as well and she and her staff didn't seem to care or grasp the gravity of what was happening. Read Less

Went there because they were the only place to do ear cropping. It was a nice looking crop so I decided to come back for a spay. Quoted low prices on the phone, but when i came in it is significantly higher. They were also not going to use dissolvable stitches and require a follow up visit to remove them. Would not recommend. Read Less

This review comes long overdue. We've been taking our dogs to Dr. Churan for the past couple years, and have been disappointed with the service and bedside manner of Dr. Churan on a couple of occasions, but kept giving the place another chance. Last year my four-year-old dog had swollen lymph nodes in his hind legs. He had that before when his allergies led to an infection, so we weren't too concerned that the swelling was due to something else, as he was fighting an infection simultaneously at that time, as well. To my dismay, after being seen by her in the patient room, Dr. Churan came out into the reception area (filled with about 7-10 other clients waiting for their appointments) and said rather loudly, "if the infection doesn't clear up in a few days, this might mean lymphoma". I was floored that not only she shared this with a room of strangers, but the lack of compassion in her voice. She ended up taking a sample of the fluid to rule out lymphoma, but over the next two days I was a complete wreck with the mindset that my dog had cancer. Thankfully, it ended up not being lymphoma, but that left a negative impression about Dr. Churan and ACSE. Despite that instance, we gave it another chance.  The last straw was when recently Dr. Churan refused to fill a prescription without seeing my dog while we were out of town. My dog had just recently been to see Dr. Churan the last month or so. He was left in the care of the dog sitter while we were away on vacation. Dr. Churan was well aware of the ongoing issues my dog had with allergies, yet, instead of providing some relief in an emergency situation, she flat out refused to even allow for a small dose of what he had been receiving for his flare up until we got back in town. Instead, the dog had to suffer the remaining days while we were gone, and my husband and I spent the remaining days of our vacation playing a nervous wreck round of phone tag with the dog sitter to ensure he wasn't getting worse. To top it off, no phone call from Dr. Churan, even after I spoke with reception and told them it was an emergency and to have her call back ASAP. Reception seemed to feel terrible for Dr's lack of compassion and bedside manner, but obviously the matter was out of their hands. To this date, no return phone call was ever received. We have since found another vet. It was long overdue. Our new vet follows through, and values their clients. I've had several wellness check phone calls from him in the few short months since we've switched, and he has gotten to the bottom of my dog's allergy issues, instead of masking it month after month with steroid shots. Our new vet also doesn't require and charge me for a "vet visit" every time a prescription is filled. I use this term loosely with regard to Dr. Churan's vet check, as hers only consisted weighing my dog, and was never thorough enough to constitutive charging us for it. Very disappointed, yet happy to have found a new vet. A friend of ours warned us after Dr. Churan told them their dog was in liver failure and had only a short time left. That was five or so years ago, and it was later determined by their new vet that the dog never had liver issues in the first place!  Do yourself a favor--If you want a follow-through vet--do not choose this one!  I have heard similar comments from others who have switched, and with good reason! Read Less

Brought my cat in with an ear infection and he was treated, he was sedated and sent home with a topical solution wich was applied. One month later the problem with his ears was still an issue and when I called to see what could be done I was basically told I would have to pay for another visit and more meds. I feel like for 263$ he shouldn't still have an infection. They said he was so severe last time he needed to be brought back in and that is understandable but if he was so severe why wasn't I given antibiotics to give to him at home as well? Very disappointed that my cat is suffering now with the same issue he originally had and I now have to wait til I can take him to a different place. I feel for the money that was paid the vet should have at least offered another medication for my animal. Read Less

Dr. Adam and his staff are wonderful! Dr. Adam is brilliant and is an expert at surgical procedures. I always recommend them to any new pet owner. I have been going to their office for over 10 years now. Read Less

I was hesitant about writing a review because I felt responsible and embarrassed for my dogs actions but I believe what happened and how they responded to a situation like this should be noted for anyone who may run into a similar issue. My dog unfortunately attacked a staff member and I felt awful! He doesn't act like this at home, the dog park, public settings or friends houses. He's friendly and loves other animals and kids. He gets terrified when he walks into this place and may seem to get aggressive so I agreed to put a muzzle on him when we visit. I was never made aware of any special notes they had on his file or anything of that nature. I'm so sorry my dog bit someone but the vet suggested that I put him down at only 1 year old, she said he couldn't be trained and that obident school would not help. She refused to perform his surgery, which I understood. What I didn't understand was her unprofessional behavior,, she acted as a 14 year old teenage girl who was upset because things got complicated. She compared him to a gangbanger and then said I was a neglecting mother. I was shocked. She slammed the door in my face behind her as I was walking out with her for the last rabies evaluation since that is protocol for any dog bite. It was extremely unprofessional. She needs to be trained on how to deal with timid dogs and not jump to the conclusion of putting dogs down. I was nothing but kind to her and the staff. The staff members are all extremely kind. That vet just has serious personal issues that should be addressed Read Less

They don't even deserve one star. My wife brought her dog here and they were extremely rude to her and her dog. They offered no solution for our dogs rash, the vet simply loaded our pup with medication and NO directions. It was a 45 minute wait in the waiting room with appointment and Jean saw our dog for a total of two minutes then had her waiting for another 20 minutes for the prescription. we just moved to the area from st Charles and that's the only reason why we tried this place out. never again will we be back, we will make the trip to st Charles for any future help we need. It is 110% worth it . Don't risk your pets health for this place Read Less

I trust Dr Churan and her staff completely. She has so much experience and doesn't order a million expensive tests or procedures. She listens to what you have to say and explains everything really well. She is the only vet my family uses since I was a little kid ( other than if she had to refer to a specialist) Dr Churan and her staff make the "end" as bearable as possible. They are all very compassionate and you can tell they truly love animals. They are all awesome!! Read Less

I want to start by saying that my family has been taking our dog, Yuki to the Animal Clinic of South Elgin for 10 years with nothing but wonderful experiences. 3 years ago, a cat was added to the family. At his yearly check-up a few weeks ago, it was discovered that he needed a teeth cleaning. On the day of his cleaning, the doctor discovered that the decay was so bad, 5 of his teeth needed to be extracted. The doctor even commented that it was unusual for a 3 year-old cat to have such advanced teeth problems. What really upsets us is that we feel like this could have been prevented. Last year, my mom mentioned his bad breath, and they recommended dental treats, so we thought it wasn't a big deal. Perhaps if they had simply checked his teeth then, we could have saved his teeth. True, we should have been more vigilant ourselves, but we also thought that taking our pets to the vet for check-ups was preventative. On their website, they claim that they check their pets' teeth...if so, then why did our cat lose 5 of them and spend years in what I can only imagine was pain? Fred has lost a lot of weight due to his inability to chew. He now associates his food bowl with pain and barely eats. I know that ours is just one of those unfortunate situations, and I am not trying to undermine this clinic's previous years of good work, but we hope that this will at least bring awareness to both doctors and clients alike, that maybe a little extra attention could be had. Read Less

Doctor Churan is a friendly and knowledgeable veterinarian. We have brought our two furry children to her for 3 years now and couldn't be happier with the level of professionalism and  quality of care received. Read Less

I have been going to the South Elgin Animal clinic close to 4 years, they have an extremely and friendly staff. Dr. Churan is the best you could ask for, she took care of our sweet loving dog, Brandy, who had health issues from the very beginning. Dr. Churan had the pleasure to get to know our sweet baby and help her through her health problems as best she could. She actually lived longer than expected, on Friday December 18th 2015, our sweet baby was laid to rest . Dr. Churan was kind and gentle during this horrible process, she let us stay with her as long as we needed in the end. Anyone that decides to use this facility is lucky to have a kind, compassionate Dr. And staff, in the end it was much appreciated, needless to say we are still grieving our loss of our baby, but she is in a better place now.Sincerely,Debbie& Jeff Brenner Read Less

The staff...the Doctors...Dr Churan in particular are amazing people. I'm sure they have thousands of patients yet anytime I bring in one of my 4 dogs they remember them by name! Absolutely love these people! Read Less

I have known and trusted Dr. Churan with my pets for many many years. I just took my  cat to get neutered and it was my first time at her new facility (as I was living out of state for a handful of years and just recently moved back). All I have to say is, WOW! This facility is wonderful! I love that her surgery table and cages are heated (which keeps our pets toasty warm and promotes a calmer wake up/recovery time). LIttle touches like this make a big difference to me. Dr. Churan always answers any questions I have with patience and thoroughness. Perhaps the review below where the person says she was "talked down to" misunderstood as she could have been trying to speak in layman's terms - I know sometimes I can't catch all of the jargon that DVMs or MDs use as I am not in any medical field. Also, come on, we all know pets in general aren't cheap; especially when they need surgeries!  (by the way the neutering charge was extremely reasonable, dropped him off at 8am and picked him up at 5pm). All in all I would always recommend Dr. Churan to anyone who lives near South Elgin. I hope she doesn't plan on going anywhere for a long long time! As a side note - her Great Danes that are at the clinic are the biggest sweethearts and I love seeing them when I go in! Read Less

Every time I visit Animal Clinic of South Elgin the front desk staff is friendly, wait time is very reasonable and Dr. Churan always has great advice for me to help extend the healthy life of my yellow lab. Liberty (my lab) was spayed by Dr. Churan and received her vaccinations at the clinic as well.   Without reservation I recommend Animal Clinic of South Elgin to all of my friends looking for a vet. Not just for regular vaccines but advice and assistance raising a healthy member of the family. Read Less

We make the hour-long drive from the northern suburbs of Chicago to Elgin so Jean can care for our dogs. She is MORE than worth the trip and has been for more than fifteen years!! She is the very best vet we've ever known, and we've known many. No others live up to her skill, experience, and compassion. She saved the life of one of our dogs, sitting up with him through several nights after a very complicated, dangerous surgery and nursed him through an entire month of recuperation with devoted and constant care. She is the BEST!! Read Less

She killed my 2 cats, the first. She didn't bother to take care of the fluids in his lungs and let him basically die. They didn't call me until 2 hours later when he died!!!! The second, she didn't bother to check if she had heart issues, so the medication she had me give herkilled her. The ER tech told me that night, because I had to rush her there and he said the medicationprescribed for her made her heart stop that the VET SHOULD have checked if my baby had heart issues.My baby was doing ok and that killed her. that day even, she didnt bother seeing me, she just had the tech give me the medication and that was it.I trusted her for years, well with simple things, like just shots, these were my first 2 major issuesand she killed both of my babies. She is cheap, but careless. Horrible and she shouldn't be a VET period. Read Less

I have been taking my danes to Jean for 7 years and she has been nothing but kind, gentle and caring. I had1 blind/deaf, and 2 deaf danes at the same time and each received special care. She even came into the office on her day off to lay one of my angels to rest. And I agree with the other reviewer, vets are not cheap, but if your needs are met and you see your pets as a part of your family, then you do what you have to do to make them feel their very best. I think what sums it up is this..when our blind/deaf dane was at another facility (for specialized treatments for sever siezures), she took time out of her day to talk with us to decide on what our next step was..which inevitabley was to lay her to rest..(our decision-not hers), and when I looked up at Jean and saw that she was crying with us..well that did it for me right there. Enough said. Read Less

Look. Veterinarians aren't cheap. Put they are required to do the same work as a normal doctor, without the benefit of asking "What are your symptoms?" I've been taking my pets to Jean for the past 15yrs, and I have never had any issues. My current dog was under her care for over one week, treating a spinal cord infection. I dropped her off almost paralyzed and near death, and picked her up a happy, healthy puppy.  The new office looks amazing, and I'm excited to continue to to bring my dog there. Read Less

My cat had horrible dental problems. I called all around for estimates ranging up to $1000. I liked how this place sounded so I took her in for an exam here( only $30). The doctor seemed up front and only concerned with the problem at hand and not taking all of my money. She quoted me a price for 1-2 teeth extractions and when it turned into 5 the price did not change. I ended up out the door at $430 with vaccines and take home meds and special food. I'm sure if I had looked even harder and gone to some dirty looking place I might have found it for a bit less, but i know got a good price and this place is new looking and clean. I'll pay a bit more to know my cat isn't going to come home with something else wrong with her. Finally I've found a vet worth a damn!! Read Less

My dog had a severely swollen leg overnight and an open sore and was in terrible pain when I brought him in. At the initial exam Dr. Churan felt the problem was related to his arthritis. While he is old and arthritic this was clearly something different and I felt that she was not listening. She kept him for the day for observation and took blood. I was told to pick him up in the afternoon. When I did his leg looked worse and he was heavily sedated (presumably to shut him up since he was probably vocalizing his pain). I was sent home with pain-killers and strong arthritis medicine and told there would be no results from the blood work until the next day. $428 dollars to get the wrong diagnosis and NO relief from the dog's pain! A couple of hours after I got him home the sedation wore off and he was howling in pain AND his leg was oozing pus. I took him to the Dundee Animal Hospital. In 20 minutes they made the correct diagnosis and began treating the problem immediately with anti-biotics and by draining the pus (unfortunately I had to pay for the x-rays again). She never called to check on him although she was notified by Dundee of the situation. If I had gone to Dundee first I could've almost that entire $418 bill to Dr. Churan. Read Less