My husband and I are from the Springfield area but currently live in South Korea with the military. In Korea, the language barrier is already incredibly frustrating. Add an emergency and it is downright terrifying. Our dog ate a bottle of supplement pills on a Sunday afternoon here (about 2 am in Illinois) and we wanted to speak with an English-speaking vet to figure out if we needed to take our dog to an emergency clinic. When I called the after-hours number at our previous state side vet for advice and explained our situation, I was told by the operator that because we were no longer clients, they would not be able to give me medical advice because I wouldn€t be able to be billed for it. I asked her if there was anything that could be done, and was offered the number to an emergency animal hospital then disconnected (whether hung up on, I do not know). I then called the Animal Emergency Clinic practically in tears and was treated with kindness, respect and concern. The gentleman I spoke with was very professional, understanding, kept me on the line the entire time (as opposed to just telling me, €we€ll call you back.€), offered me the ASPCA Poison Control number for the future and even told me that if we ever need to call for pet medical advice while overseas to just call them directly. It was a complete 180-degree experience. I would not hesitate again to call them for advice and was blown away by the difference. Read Less

After seeing my 10 year old beagle go downhill with a total obstruction due to a tumor and after much discussion with my family, it was time to take him in for euthanasia. It was 2 in the morning when he was going downhill, and I called the Animal Emergency Clinic. The staff was so helpful and told me they could help. Upon arriving, I was promptly greeted. The staff and vet were so helpful. REMEMBER: this was 2:30 in the morning. Dr. Fox made the process easier than I could have ever imagined; he and the staff were a true blessing. He kept me informed about how the process works, what I could expect to see, etc. (anticipatory guidance). He gave my dad and I as much time as we wanted to say goodbye to our forever friend. When it was time, the process was so smooth and calm. My old boy is in a better place now, and the staff and vet were the best. Thank you so much for making the dying of a pet the easiest process it can be. Beyond thankful for Animal Emergency Clinic on Wabash. Read Less

My dog became very ill on a Saturday and I was unable to take her to the regular vet. I was nervous to take her somewhere new but the staff at the Emergency Clinic treated my girl and her very freaked out owner with kindness. Dr. Fox and the staff were very gentle with Gizmo and did everything they could for her. I will be forever grateful. Read Less

My poor Zoey got ran over by a car so I brought her to the vet .They didn't take any X-rays or anything !! Told me she would be fine They sent her home with anti inflammatory and pain meds. Only for her to pass away 4 days later!! I told them something wasn't right with her and they said no it's just swelling she'll be fine LIARS!! Read Less

I called to see if I could get help with a newborn kitten, I didn't have the money with just starting a new job. So I asked if I could drop it off and if they could care for the dying kitten, they told me they take no drop offs, and they can do nothing but euthanize it. This is not a place that cares for animals, they would at least try to help if they did. If possible I wouldn't give any stars. I got a half ass sorry from the receptionist, never will I ever recommend this clinic. I'd rather make the drive to someone reputable who actually cares for the well being of animals and not just lining their pockets. Read Less

I've taken my cats there on three separate occasions and always received prompt, knowledgeable, and considerate service. My pet's health is worth a bit of a price tag, if the alternative means no one being available to attend to their health needs beyond the weekday regular hours of most clinics. Don't get me wrong- I hope I don't have to go back, but if something were to arise.. wouldn't hesitate. Read Less

We took our cat here twice in the past week. The first time was for complications which arose from a resent surgery.  It was an extremely rare complication and they handled it beautifully.  However, it did require a stay of three nights with 24 hour care so it was quite expensive, but not unexpected because of the nature of the treatment.  In addition, they even called a few days later to check on her.The second time we took her was last night.  Unfortunately, her condition returned and there was nothing left to do so we made the decision to euthanize her.  The staff was extremely supporting and kind and was very helpful throughout the entire process.  I would highly recommend this clinic to anyone, even if the prices are a bit steep. Read Less

The staff was so thoughtful tonight. We had a very sick kitty and they made it a little easier by being so caring. We had to put him to sleep but they mafe him comfortable and gave us plenty of time to love on him. Thank you so much!! Read Less

I drove 90 minutes to this clinic on a Sunday afternoon because my 13 year old cat was very sick. No one closer to home would see her except for one vet who I don't trust. The staff was so caring and immediately got busy finding the problem. Very gentle, very thorough. Any emergency care is expensive and this was no exception, but both of us felt much better when we left there. Now, one week later, my cat is back to normal. Thank you AEC of Springfield. Read Less