The vet seemed competent, but the customer service experience was lacking. The lady behind the counter got annoyed easily. After my visit, I talked to her to schedule the follow-up appointment. She was very brusque, and kept writing down appointment times in their schedule at the same time she told them to me, without waiting for confirmation that I was available. When I told her that I work and have to do something in the afternoon, her whole mannerism changed and she became rude. Coincidentally, the vet cancelled our follow-up appointment. We never contacted them to reschedule, but we did get a card in the mail saying that we missed another appointment. It turns out that the lady had rescheduled our cancelled appointment for a few days later without confirming it with me or my husband. I'm waiting to see if they're going to charge our credit card for this "no show" but we've decided to change vets after this experience. Read Less

Seem to be knowledgeable and definitely handle the pets well, but they lack courtesy and basic customer service manners - especially the lady behind the counter. Always seems like we are annoying her when asking basic questions. Really frustrating. Also last time we were there for blood work they ran additional tests a few days later without our knowledge and charged our credit card $70 without our consent or knowledge.Read Less

I had a great experience at first..... Took my new dog here for the initial visit and checkup, the when I was checking to see what was covered for the second visit, I spoke to "Myra" and when asking for the prices she very rudely told me and my gf " you probably should have looked that up before getting a dog" and to add to that when I called her out on how rude that was she tells me that saying that is a "fact" when it's not, that's clearly an opinion and when your in the customer facing industry this is very poor behavior!!!! I do not recommend this place at all as they are very rude and charge high costs!! We called a different vet and they have a cheaper price with the same vaccinations offered for our pup. cheaper than what they offer Read Less

Brought my Basset Hound in this morning for a check up and rabies vacancie. This was my first visit and I couldn't be happier with the level of care and professionalism from the entire staff. Myra the Vets assistant was absolutely wonderful with Truman, she was gentle and caring. She took her time to make Truman was well cared for. Dr. Swanson was equally as caring and gentle, she took her time and explained everything thoroughly. You can tell that everyone there genuinely love's animals and take great pride in there work. After this experience I couldn't imagine taking Truman anywhere else, they have a liflong client here. Read Less

Had such a wonderful experience here! Dr. Swanson, Rogelio, and Angie are all so friendly and welcoming.  (I'm positive the rest of the staff are just as wonderful too!) They explained everything without making us feel overwhelmed. This is a place you can feel confident that they really care about your pet. Dr. Swanson is knowledgeable and realistic. We definitely didn't feel like we were getting roped into all sorts of expensive medications and procedures. We have been taking our dog to PetSmart/Banfield and while they are nice it just wasn't the best place for us. I highly recommend brining your pets to Waukegan Pet Clinic! Read Less

The staff at Waukegan Pet Clinic is fantastic! Whether it's one of our dogs or our cat, we always know our furry friends are in good hands here. They are very patient and personable. They are great at explaining our pets' issues in detail and clearly laying out all the different options. Highly recommend! Read Less

Being new to the area we needed a new vet to take our dog when she was in a fight with another dog. The vet is a wonderful person who took care of us and helped us save our dog. Dr Swanson is very friendly and sensitive. Great clinic and wonderful people who will work with people!Read Less

I have been taking my pets to the Waukegan Pet Clinic for nearly 5 years now.  I have a Beagle, a Lhasa Poo and a cat and they all love the staff at this place.  Dr Swanson is very knowledgeable and very friendly.  She doesn't try to over-medicate or oversell services, simply suggesting what she feels would be helpful and telling us what we can skip.The other staff at the clinic is very friendly too, especially Jeff who helps whenthe pets need shots and the receptionist lady who I love but I can't remember her name.  I'd highly recommend the Waukegan Pet Clinic if you're in the area and looking for a care provider for your pet. Read Less

After moving from Chicago to Waukegan, my wife and I needed a reliable, thorough veterinarian for our two Yorkies and our cat. We took our pets to Waukegan Pet Clinic, and found that Dr. Laurie Swanson, DVM and her staff were impeccable. Caring, kind, professional and knowledgeable. They explained everything to our satisfaction, and took the time to make sure that neither we or our pets felt rushed. The facilities are kept remarkably clean. Prices are reasonable and fair, but the service is top-notch. I am impressed and look forward to putting the health and safety of our beloved dogs and cat in Waukegan Pet Clinic's care for the years to come. Read Less