Danada Veterinary Hospital

Let me start by saying if #1 if could rate them lower I would #2 this is lengthily but well worth your time . It has taken almost a year to send this it was a day ago last year we lost our Miniature Schnauzer to Danada Veterinary the next day after a check up and vaccinations? Go figure. Tuesday August 4th we brought one of our Miniature Schnauzers who was 10 yrs. old Danada for a loose tooth Dr W came out told me we would need to schedule a dental cleaning. I asked if they could possibly remove the loose tooth they did and she came back out and said no issues it came right out. Then added he's due for shots I reminded the Dr. that he had an issue before and almost died from a leptospirosis shot which they wanted to give him? And re-emphasized that we were not giving him that lepto shot right. No distemper, and lyme, they completed his shots and supposedly did a pre-test? The next morning on Wednesday August 5th my wife found him dead in our Kitchen. I immediately wrapped his little body in a blanket and rushed him to Danada less than 5 minutes brought him into a room and he was gone. The young vet that came into check his vitals left to get his chart. My wife came in and were literally sobbing uncontrollably as we tried to hold him. Then Dr W who treated him the day before came in with the other vet and I asked what has happened? I don't have any idea what happened? "No idea you saw him yesterday"? As this was all happening, we are both literally in shock this is surreal the younger vet is asking if we want to bury or cremate him. Really-really, so I say we can't make that kind of decision right now are you kidding me. Then she comes back few minutes later with the question again and my poor wife's hysterical says just do it. So here we go "oh I'll need your credit card the service is $255.00" do you want him cremated separately or with other animals, this is like a bad nightmare! So, while we are both literally crying uncontrollably holding our little guy, here's our vet with our credit card cranking off yet another charge, don't fret they're going to get every nickel they can right up to the very end. It wasn't enough they were content charging me $225.00 the day before which ended in his death, now let's use this opportunity to collect a little more $$. "By the way we had a real professional pick him up the next morning no way we were trusting them after all this. What makes this even worse is that I had to call there later that day to attempt to get some answers from the Dr. W and was told emphatically she was out of the office that day?? I continued to pushback, and finally was told she was done with patients for the day, when i asked to speak to her I was then told she was with a patient and she would have to call back? Feel like were trying to sweep this all under the rug yet? She called back about 5 PM we talked I was told they would have a biopsy done but they put him in the freezer (how nice) as she went on to say that because they froze his little body a biopsy can no longer be accomplished. How "convenient" for Danada. We were able to confirm later from numerous accredited Veterinarians that should never be done in a cases like this i.e. vet 101. On top of all of this we NEVER even received a call from anyone at the hospital including Ms. Dane the owner? Not even we're so sorry for your loss, how are you doing, how is your other dog doing is he okay, let us know if he begins having any issues how we can help? Nope, nothing not a word, absolutely nothing, crickets, CYA mode So, our only conclusion is avoidance is was Danada's best strategy? Oh we did receive a card 11 days later, 2 days after we called to request all his records and his whole file. Then we got a card and Ms. Dane never saw fit to even signed it! He was part of our family, our lives, our home, and our hearts, not just a tag line in your business and marketing statements. Not even a lousy card in the mail until we solicited his records for the 2nd time, the way you treated us you should be ashamed to call yourselves caregivers. You're concerned with one thing the almighty dollar. You didn't even have the common human decency to reach out to us, how sad for you that you didn't even have enough compassion or character for our pet or our family to do something that simple. Oh but you saw fit to keep the $225 you collected the day before we lost him. You could care less that we lost a part of our family, what horrible leadership directly from the top. Anyone this understand vaccines big $$$ for vets they pay pennies for them and charge you 50, 75, 100 or more pushing them yearly. Do your research on vaccines and getting multiples at once, including titer testing because they won't tell you (not the ones looking to make a buck). Research Vet Hospital accreditations. There are several "excellent" accredited Veterinary hospitals in Wheaton this not one of them! Read Less

The staff at Danada took great care of my elderly dog, Emmy Lou, especially Dr. Wallach. We had a good plan for keeping the dog's quality of life until the end, and they were kind and supportive when the time came to put her to sleep. Read Less