I have been going to the Wheeling animal hospital for several years now with my cats as they got ill or just getting old. They are extremely competent extremely professional and very nice people. You can't go wrong taking your four-legged loved one there. Also of course he'll take care of birds and reptiles you name it Read Less

We have been bringing our greyhound Champ to the Wheeling Animal Hospital for the past four years and have always appreciated the great care given to our Champ, especially from Dr. Roberts. He always takes the time to answer all questions and covers any concerns. And you couldn't ask for a more personable and helpful staff, from the front office to the back. Would give more stars if it were possible. Thanks for everything. Read Less

They Almost killed my dog! I brought in my HEALTHY  3 year old dog for routine vaccinations.   She ended up almost dying that day!   She went into anaphylactic shock!!  The vet in the room, his assistant  and someone observing didn't even recognize or do anything about it!! Before leaving I told them something is wrong. She is barely moving !  They were ready to send us home and  were more concerned about giving me my bill.  They finally rechecked her and gave her shot for the reaction, made sure it got added to bill,  and again sent us home. When I got her home she could barely walk, her gums were pure white. I was scared to death for her!!  I called and said I want to bring her back. She can barely move.  They said "sorry no vet on duty now". Even though it was a weekday at about 3pm!  When I brought her back in she received an IV.  If I didn't push for them to keep rechecking her she would have died!! It was very evident their main concern is billing you for as much as they can and not your animals well being !! Read Less

I will start off with disclaimer that I have never boarded before, so I was unsure of what to expect, and I do baby my dog as he is very attached to me and only a year old, but hence why I was attracted to a boarding facility that advertised 'spacious puppy villas', music therapy, and a caring staff. I made a reservation for my little Fido to be boarded for one night, and the lady who I set up the reservation with was very sweet, and assured me everything would be taken care of for my pup. I originally decided to go with the medium villa so that he could have extra room (he's only 12 pounds), but they assured me that a small villa could hold an 80 pound dog, so he would be fine. The way they described the villas made them sound like literally little mini rooms for the dogs to stay in. When I arrived to drop off my dog, I asked if I could see the area in back where he would be boarded. One of the staff members escorted me to the back with my dog, and I have to say, behind the desk, it does look nice... spacious areas where the doggie daycare must take place, etc. But then all the way in the back, he takes me to the room where they board the dogs. Compared to the space of the building, I was pretty shocked at how small the 'villas' were. Before he opened the door, he warned me that it would be loud because they were pretty much at full capacity. He opened the door, and wow. I mean it literally looked and sounded like a dog pound. There were at least 25 dogs in the room, all set up in stalls with plexiglass on the front. All of the dogs were just holwing and barking away. They just seemed miserable and my little dog was so terrified. He got attacked by a big dog when he was younger, and when I made the reservation, that implied that he would not be around other dogs, much less staring 20 of them in the face the whole time during his stay. I just don't understand if you have that much space to work with, why not space out the 'villas' so that 20 + dogs are not jammed into the same room? Additionally, the temperature was not hot, but it definitely was warm, and not comfortable. Or maybe it was just the congestion of the room, but it seemed very claustrophobic to me. I also asked them what time someone would be with them until that evening, and then again when someone would be back in the morning. They said that the attendant leaves them alone from 8pm until 6am the next day. That's ten hours!! And they told me not to worry, because they have a motion sensor if a dog were to escape or something. My primary concern is what if something happened to one of the dogs, or they got sick etc?! I mean if you look at any website, it'll tell you that even adult dogs are not supposed to be kept in cages longer than 8 hours as it is inhumane to them. For the prices they charge and the amount of business they get, they should be able to afford to keep someone on overnight. Needless to say, I literally left in tears and took my dog with me. No way I would make him go through something like that. Read Less

Walk in 60$ Say hello 15$ Breathe air in their facility 300$ These people bill you for every little thing. I don't trust them. Greedy. Unfriendly. Stick me with a tech who handed me a bill and didn't even wanna explain it. It was filled with services I didn't want and didn't need, and they wanted me to pay for every little thing humanly possible. Read Less

Excellent medical care for our animals. The location offers a store for pet accessories, and a boarding facility as well. Easygoing and friendly staff. The only issue is dogs in the waiting area, if your pet isn't thrilled with other animals. Strongly encourage leash/carrier for any animal you bring in. Even if your pet is friendly, a sick or hurt animal may not be so polite when passed in waiting area. Generally wait is short, just make sure you have your own animal well handled. Read Less

I recently moved to wheeling, I shopped around for a vet for my kitten, and my snake if it came down to it, not a first time pet owner. So I was looking for an experienced place with great service and an atmosphere that I felt comfortable with, they delivered. I highly recommend this place Read Less

Originally found this vet about 13 years ago when we had to put our dog down and they offered at home services. We have been going here ever since. We recently had to put our other dog down and we're happy they still offer the at home services. They were very professional, not only that a few days later we received a sympathy card with hand written condolences. It was a very nice touch. I would recommend this Vet to anyone for their pet from puppy to senior. When we do decide to get another pet we will be bringing them here. Read Less

I called several weeks ago to make reservations to have my Siberian Husky boarded for several days.  I chose the Wheeling Animal Hospital and Pet Resort  to board my dog because it's so close to my home, and I liked the information and services I saw on their website. At time of booking, I paid the non-refundable $25 deposit.  Several days before his stay, I called to confirm final vaccination requirement details and set up to have him attend their daycamp/daycare during his stay to get play time with other dogs.  I was informed that they do not allow Siberian Huskies in their daycamp due to their predatory instincts.  I'm fine with that but wished this info was provided during the time of booking.  This restriction would have influenced my decision to look elsewhere, and I would not be out $25 now that I've cancelled my reservation because I found a different place, at the last minute, to board my dog where he would be allowed to play with other dogs his size.  This place may be a great place to board your pet, but I am disappointed in their transparency to let me know up front their restrictions for Siberian Huskies. Read Less

Horrible customer service.Just need a refill for preventive pills. Would not give me refill. Last visit was last than one year ago. They only care about money. Than they maybe will think about your pet. Thank you, Read Less

Two stars only because the staff has been friendly enough. However, they perform services/procedures on your pet without telling you the price or consulting you about it until you see the bill. Then, there's nothing you can do because the service has already been performed. Additionally, when getting my dog's teeth cleaned here, they said she had a small growth/tumor on her gum and they'd remove it but would not tell me the price because they didn't know how long it would take (anesthesia, etc.). I can understand this; however, in the end the final cleaning cost was more than twice what was estimated over the phone when we originally decided on WAH. Finally, they do not call with "negative" results when you bring your pet in for a routine check up. If you want to know the results, have to call on your own... Even my mechanic calls to tell me there's nothing wrong with my car. It's a nice, clean place but that's not enough to continue being a customer and I would not recommend going here if you have another option. Read Less

My dog was stung by a bee. Called over to ask if I needed to worry about it. I was informed that the vet told the lady I was speaking to on the phone (the lady i was speaking to was perfectly nice) that she could not give any advice since my dog had never been there. Needless to say that regardless of the fact that it is only a mile from my home, I will never take any animal there after that quick interaction. Would I have gone there if there was a need to...yes. After that exchange it is more than clear that animal welfare takes a backseat to cash flow and the vets own personal gain. Congrats...you lost a customer before you had a chance to gain one Read Less

I bought two wonderful kittens from this place. I love our vet and I think there are some great people who work here. My experience with adopting here could not have been better. My cat wasn't feeling so hot and I brought him in for a check-up. I ended up waiting about 45 minutes to be seen and was generally confused why I was waiting. I didn't get much guidance or explanation as to why they were running so late and at one point I was convinced they had forgotten about my appointment and were closing up for the night when the assistant came in and never apologized for the inconvenience. The vet was very nice and friendly and said that they were wondering if my cat had hypothyroidism and said they were going to run a test. I had no idea or warning that it was going to cost nearly $300 for the extra test until I got to the register. Ouch! I could have used a heads up about the cost and an apology/explanation about the wait. On the other hand, the adoption process was wonderful and they are always able to book you for an appointment within a couple of days. Read Less

Our family has been taking our Irish Wolfhound to Wheeling Animal Hospital to get groomed for a few years now. When we first started going, there was a male groomer who did an outstanding job. He was always pleasant, patient, never complained and knew how to give our dog a summer cut so she would be cooler in the summer months.Recently they changed groomers to Jo Marie, and boy does she have an attitude that comes through in the way she speaks. For a while it was going ok, but unlike the previous groomer, Jo Marie complains A LOT. Not only does she complain, she complains directly to the client (us). "You don't brush properly", "The lumps on your dog make it so difficult to groom her", "You have to use a comb!". Just to let you know, our dog has a skin condition where she has sores and lumps. We're treating her, but there isn't much we can do to get rid of them as it's a rare condition based on the several vets and specialists we've taken her to. We do brush her and comb her on a daily basis, but we can't always get the knots out, hence why we send her to the groomers.Recently, we dropped our dog off and we received a call letting us know that it would be shorter than normal. We thought ok, shouldn't be that bad, maybe they'll take 1.5" off versus the 1" that we requested. She came back SHAVED, the hair was only 1" long all around her body, if that. Now a professional groomer should know that you NEVER cut an Irish Wolfhound's hair down to the undercoat. The hair is literally shorter than when she was a puppy, and there is NO top coat. I called to complain and the receptionist was very nice (Sue), but it took 2 days for the manager to call me back. In between the time I called to complain and the day the manager called me back, the groomer called the house and spoke to my mum and said "I told you it was going to be short!", in a very curt voice. I tried to setup a conference call between the manager, the groomer and myself, but they seem to be avoiding my calls.If you're ok with having a groomer with an attitude, not knowing what she's doing, then yes, you should go to Wheeling Animal Hospital. If you want a groomer that is patient, knowledgable, understanding, has great customer service, go somewhere else. Read Less

I've had been coming here since my kitten was 8 weeks old and was seen by Dr. Diedrich (one of the kindest/best veterinarians I've ever encountered and the only reason this place gets any stars). The front desk was always a hit or miss but I usually hated speaking with them as they always made you feel like you weren't welcomed there. Side conversations would rarely cease and they wouldn't even acknowlege your existance. Dr. D was the ONLY reason I came here. One day my kitten had some weird hacking thing happening to her and I was emailing back and forth with Dr. D and she said just to keep an eye on her and bring her in if I felt like it was an emergency. So eventually I brought her in but unfortunately had a different vet. The lady was nice, but she wanted blood work, x-rays (which I consented to), fluid therapy and an anti nausea shot. I only accepted the xrays because she said she would come back and we'll discuss the other options. Well, my cat got the anti nausea shot and fluid therapy (I didn't know about it until she came back) And I just sat there in tears. Over $300 later (she took the shot price off because of the miscommunication) and I went home. No one told me about fluid therapy, I came home from work later that night to my kitten's armpit basically hanging to the ground. A couple emergency vet calls later, I find out it was because of the treatment. After this experience, my cat is literally petrified of vets. She is the kindest, calmest cat but becomes so stressed now when she's at a vets. I actually called here last week to give this place another chance only to find out Dr. D has moved to Cali. I'm not really interested in seeing the other vets here, so with her gone, I've decided to make the other vet hospital I got to my main choice.This place is clean and beautiful and the vets are nice but in my opinion, Dr. D was the best vet they had there. Read Less

I moved our two dogs to the Wheeling Animal Hospital after our Labrador was mis-diagnosed with a seizure disorder by our over-priced vet in Wilmette. For the past two years, I've received incredible care. Our little 10lb mix hasn't had any issues, our rescue Lab has always been more like an 80's Italian Super Car. Always a little something that needed tuned-up. He was always a big happy Lab, like stereotypes say, and going to the  vet was no problem for him, Dr. Schwartz and Dr. Roberts both saw him during his time. Seven months ago, he again was feeling a bit off and I took him in. Turned out tests showed he had a tumor on his spleen (pretty common in Labs) and Nigel was no different. Hermangiosarcoma as its called usually means a pretty quick decision either you euthanize then or you go straight to surgery, remove the spleen and hope for the best. With him being older, we decided against the surgery, but since the tumor wasn't ruptured, I took him home and cried a lot. In caring for him, we changed him to a raw food diet (basically raw meat) added a ton of supplements, he thrived. He wouldn't always drink enough water and we had to take him back to get re-hydrated and he was better. This last week it was apparent his fight was gone and I knew I had to make the hard decision. One last consult with Dr. Schwartz, we decided it was his time to cross the rainbow bridge. The staff here couldn't have been more supportive and caring, not only yesterday, but the whole time we had him, he was well loved there, even the receptionist was in tears with us. Eventually we'll get another Labrador (rescue) and he/she will see the folks at Wheeling Animal Hospital. Read Less

We have been taking our dogs here for 4 years now. Dr. Schwartz is amazing! The most caring, gentle & trustworthy vet I've ever met. We bought a house & moved an hour away & because I trust them so much I continue to travel the distance for their services. I have an elderly dog that needs 2 prescriptions filled every other month & their pet portal allows me to request the refills online that are ready for pickup the same day. The only reason I rated them a 4 is because they are pricey...but I'm willing to pay for the care they take. Read Less

I took my dog to the Wheeling location a few years ago right after they finished remodeling.  The old location was excellent.  Saved my dog from being put to sleep.  After the remodel I feel like all they care about is their bottom line and lining their own pockets. My dog had a scuffle with a cat and had a scratch on his eyeI had taken him to an emergency vet and had gotten a prescription for two kinds of eye drops and was told to go back to a vet 5 days later to check on the damage. My I was told they didn't have records for him any more so the vet visit would be free, Hooray, because he was a new customer. The Vet that checked out my dog immediately said that it would not be healed yet, even though he had not seen my dog with the fresh injury.  To his surprise his eye was fine.  Except for a spot that he found concerning. He wanted to do more tests.He also opted to do a physical exam and found that my dog's teeth were distressing He also clamed that something sounded off with his heart as well which would make teeth extraction very dangerous.  He calmly explained that for a measly 1,500 - 2,500 (without complications of course) that he would transport the dog to this Chicago Higgins location to take Xrays (apparently the Wheeling location didn't have them at the time) and do the surgery with extra special anesthesia high risk surgeries, extraction, cleanin, boarding, and transportation back to the suburbs. What?  You said they were practically falling out. You want to transport him where?  Mumbo jumbo, mumbo jumbo - fear tactics fear tactics.  I walked out of there with a bullshit quote, and a bill for over a 100 dollars even though the vet visit was "free". Mind you that I knew he had really bad teeth.  Despite brushing and watching his diet - and getting them cleaned every other year (what we could afford) his teeth have been at a steady decline since age 2. My old vet just told me to take it one day at a time and showed me all the options I had and made suggestions.  Not bully and bully me into the most expensive and taxing way possible.  I took my dog to another vet and they did the whole kit and caboodle for $400.  His heart and eyes are fine too by the by. I cannot recommend this Vet to anyone.  Save your heart and pocket a favor and find a vet that puts pets first and their bank account second. Read Less

I couldn't be more done with this place! Every time I tried to get a stinking Rx refill, they fought me to schedule a new doctor's appointment. I'd understand for some Rx's but not one they themselves prescribed less than 6 months prior--with instructions "take as needed." I'm not a vet, but would it be "as needed" with a year of refills if it truly required another exam in 5 months? They flatly refused to give me his written Rx's, ostensibly because they didn't know if I'd get them filled by reputable pharmacy. Apparently the only "reputable" one is theirs, which is 2-3 times the price of nationally advertised providers. At first they would match the prices I found elsewhere, but they made that as inconvenient as possible, filling only a 1 or 2 week supply at a time (funny, I got 1 to 3 months when I paid their prices!). Eventually they stopped matching prices altogether unless I saw the doctor again. They fought me tooth and nail to avoid giving me my pet's records (I still don't have them). They even resisted transferring them to an out-of-state vet when my dog got sick while traveling. The last straw was when my dog-sitter tried to pick up a Rx when I was away. He had  competitor pricing information in hand, so they refused the refill because the dog-sitter wasn't me. Interestingly though, it was totally fine for the dog-sitter to (you guessed it) schedule a freakin' doctor's visit. This was a recent Rx for a dog who was in a lot of pain! Who would do that??? After several trips, the dog-sitter finally got them to refill 2 Rx's, one at their original super-high price, the other at a partial discount (still significantly above market). To top it all off, (I wasn't wasn't there for this part, mind you) my dog-sitter says they rudely mouthed off to him. He said he wouldn't have caved at that point but he just couldn't bear to hear my dog continue to cry because of his pain. I nearly cried myself when I heard that. They will NEVER have another chance to earn my business, and I strongly recommend you don't give them yours! Read Less

The receptionists are ok, they kept taking calls while I was waiting to talk to them. And vet assistants seem great and do their job well. But I am writing this review for the man that they call Matt. He was VERY unprofessional. He didn't tell any of the staff that I was coming. And he didn't even show up for the interview!!!! It all started when I saw a job posting online, they didn't put any way of contacting or sending a resume except for 2 phone numbers. Which I thought was very odd. I called the personal line, after failing to reach anyone on the office line. At first it sounded like he didn't know what I was talking about at all, told me to call back in a few hours. I called back, he asked me a couple of wierd questions, and then said "I like to meet everyone, so can you meet me on Monday?".  Apparently I was being interviewed on the phone? Usually people say interview instead of meet...so I was already a little put off and confused. When I got their Monday, no one knew who I was and none of them knew there was anyone being interviewed that day. I spent my entire 20 min wait filling out an application, apparently they didn't need the resume I spent 2 days putting together. When someone finally came out to get me, they told me that the man "Matt" didn't even show up!!!! And decided to give me a tour instead since they couldn't interview me. At the end of the tour they said "Matt will give you a call by the end of the day". No one EVER called. Even if I was offered a job there, I think I would decline after going through all of that, unless it was in the Pet Resort area. Read Less

This place is horrible, every time I pass by this place it has 0 customers or pets at all. Today I passed by this place to purchase things for my yorkie and asked about boarding. The receptionist was a very unfriendly and told us that she was on the phone with a very important customer so she could not help us. We went to the clinic side and wanted to buy some treats and few other small things, in this side we were told that we needed to fill out a form in order to purchase anything from their store. LOL, we left and did not buy anything. The price of animal care is extremely over priced. They are at least 40% or more expensive and they do try to add all this extra charges. This place sucks and they'll definitely try to rip you off. I would highly recommend Pet Smart or Lincolnshire Animal Hospital located 420 Half Day Rd, Lincolnshire, IL 60069(847) 634-9250. This place is amazing and they have people flying all the way from New York just to bring their pets to this place. This place has amazing vets and very friendly staff. My dogs lovesssss going to this place. DO NOT WASTE YOUR MONEY AT WHEELING ANIMAL HOSPITAL. YOU'll REALLY REGRET IT. YOUR DOG MIGHT END UP WITH EXTRA TEETH MISSING OR END UP WITH A HUGE BILL FOR THINGS YOU DIDN'T ASK FOR.da z Read Less

I've been using Dr. Roberts for 10 years for my dogs, and foster dogs when I was fostering. Their kennel facility is great and we have received excellent service. They are a tad pricy but very very thorough. I do think they lost a little of the personal touch when they moved to the new facility. Mostly my dog sees Dr Roberts but the other vets do a good job. I'm a satisfied customer and would recommended them for a client looking for a full service vet. Their follow up and responsiveness is first rate. Naturally this is my review. Not my dog's. To him this is the fourth circle of hell. :-) Read Less

We take our two dogs to Wheeling Animal Hospital and our dogs just love it there. The staff is friendly and the hospital is very accommodating. They are a little on the expensive side but hey, your pet it worth it. I especially love the pet store they have just next to the lobby, lots of fun thing to look at and purchase while waiting for your pet to finish their check-up. Read Less

The last thing that makes sense is to listen to a review by a former employee. If anything they were probably fired and felt the need to have "revenge". I have been using this facility for a few years and I can say that I never had a problem with it and even say it's better then before. Why? Because recently the cleaned house and got rid of the negative employees that were spreading their cancer. Everyone is so pleasant, and you can tell they are happy to be there. Read Less

I went here yesterday for the first time with my 3 year old cat, Ksusha. Prior to going here, I did some research, read reviews here on yelp, and etc. After reading the reviews, I was very cautious, trying to see if the negative reviews were on to something. BOY WERE THEY ALL SO, SO WRONG.Dr. Roberts is the sweetest, kindest,  most genuine and knowledgeable vet I have ever been to (and I've been to many with my many pets). I absolutely loved him! Dr. Roberts  was not pushy at all, did not make Ksusha get shots he found unnecessary, or  was rude in anyway shape or form. Everyone at this clinic was  WONDERFUL AND KNOWLEDGEABLE!Dr. Roberts himself has 14 cats and a bunch of dogs. He is a true animal lover. I honestly had a fantastic experience, and will be coming back here for all my pets! Read Less

We just had an absolutely terrible experience at Wheeling Animal Hospital. My parents have an 11 year old Silky Terrier who has never been sick in her entire life, up until this week. She was having a hard time breathing, she felt extremely hot to the touch, she was lethargic and not eating or drinking much. We took her to Wheeling Animal Hospital and received the worst care I've ever received at a veterinary clinic (and I've been to lots of them, I have 2 dogs and a cat of my own and my parents have one more dog. Plus I'm a dog groomer who used to groom at a vet's office!!). I truly believe that if I didn't take her to get a 2nd opinion at another vet clinic, she would have taken a turn for the worse and possibly died. In a (super long) nutshell:-They never took our dog's temperature at all, ever. We brought her in 2 times this week and even though she was hot to the touch, they didn't take her temperature. We later took her to a different vet for an emergency appointment and found out she had a fever of almost 105!! (Normal for a dog is 101-102). We called and complained and were told that it was an oversight and the vet tech messed up. Twice??!-They didn't offer a blood panel, even though she was showing all kinds of horrible signs of being incredibly sick and dehydrated. We basically got a "don't worry about it, she's healthy" after just a glance at her.  We would have gladly paid for any and all tests she needed (and we did at the 2nd vet hospital we took her to, where we found out all sorts of things were wrong with her enzyme and thyroid levels). Their excuse for not offering the blood panel was that she just had one done in April, for her yearly exam. Wtf? Perhaps things changed since April?-The first doctor prescribed her Clavamox, which is one of the most expensive and most harsh antibiotics she could have possibly been given. Why they gave her this without taking her temp. or anything is beyond me. We later learned that this was not the best medication for her to be on and have been put onto something much less harsh but equally as effective (and cheaper!).On top of all that, the girl I spoke to on the phone during all this could not have cared less about my situation. She told me that nothing could be done to rectify it until she spoke to the doctors, and that they were off until Thursday. (This was on a Tuesday). Um, excuse me, my dog is barely breathing and you aren't going to get back to me for 2 DAYS? We ended up taking our dog and money elsewhere and I am so happy that we did. Seriously. I am so horrified and disgusted at the lack of care we received, that it makes me angry to think about it. I don't understand the glowing 5 star reviews, and I hope that nobody else has the experience we did. If only she received the proper care the first time we brought her in (at the very first sign of sickness) we could have possibly avoided a lot of pain for her.Dr. Roberts did call us to follow up on our complaint and apologize, but it was too little too late, in my opinion. I know a lot of people who bring their dogs here and to their other practices in the city (Roscoe View & Higgins) and I have made sure to tell them all about my experience. Shame on Wheeling Animal Hospital :( Read Less

We brought our Boxer pup here for her first check up on Saturday.  Let me start by saying that we picked our baby up from the breeder on a Friday, I called the next day (Saturday morning) and they were able to accommodate me the same day with an appointment.  That alone was extremely impressive (and rare)!  We saw Dr. Roberts who has to be the most genuine vet that we've ever met.  He really loves animals, you can tell just by the way he handles them and talks to people.  He was very thorough and informative and very gentle.  The clinic itself is beautiful.  It's newly remodeled and pristine on the inside and out.  When we walked in, we were greeted kindly by the receptionist who asked if we needed anything to drink (from coffee, tea, water to sprite or coke).  It was very pleasant.They offer a free exam for first time clients, which offers a great deal of savings.  They also have a pet portal online, where you can schedule appointments, check vaccinations, etc.  Very high tech for a veterinarian!We will definitely be returning to this animal hospital! Read Less