Yorkville Animal Hospital

Our 14 year old fur baby was diagnosed with cancer a few weeks ago. We were having a hard time getting her into the car to take her in to put her to sleep. I called and as I was crying telling them my issues, they said they could make a house call. Dr. Bell and a tech were here in less then an hour. We were sad that we lost our baby but happy she was able to be home when her pain ended. Best experience ever under the sad circumstances. Read Less

Everyone at Yorkville Animal Hospital is amazing. We took out first dog there his whole life and now they our nursing our puppy to health as he was sold to us with Parvo. I cannot say enough amazing things about their staff and can truly can tell they are loving and do all that they can for their patients. Read Less

We had to bring our 21 yr old cat in to have her put to sleep so she wouldn't suffer no longer. Dr. Donna Jacobson is a wonderful & caring woman! Our lil girl went peacefully to sleep which made the ordeal a little less painful! The girl at the front desk was very nice and put us in an exam room immediately after I told her the situation. Thanks Yorkville Animal Hospital for being very caring and professional!! AAA++++++ Read Less

!!!!WARING!!!!! The kennel staff does not watch animals while they are being boarded here. I left my dog here for a few days and when I went to pick her up her eyes where extremely blood shot and had a tons of crusty drainage from her eyes. I took her to a separate vet hospital where they determined that she had a nasty eye infection. PLEASE think twice before boarding your cherished animals here. Since google review only allows you to review a place once I will also add to this. Yorkville Animal Hospital will rob you of all your money!!! My dog was due for all of her yearly shots and when I called to price them at other clinics they where all cheaper by at least $100 or more for MATCH for Match shots. Being how I believe in loyalty to a place I called and ask if they could match the pricing or even come down $50 to meet in the middle. The lady on the phone laughed and said to take her somewhere else. The don't care about customer service or your pets well being. This vet clinic is a very poor place and I would never recommend taking your beloved animal here. Read Less

Yorkville Animal Hospital definitely goes above and beyond in comparison to other vets I have gone to near the area. The staff is very friendly and helpful each time I visit or call. I absolutely love that they give consistent updates with great detail about the health status of your pet in their care. This facility was very large and clean when I visited as well. For owning an extra large dog breed, I was very impressed with the size of the exam rooms. They comfortably accommodate dogs of all sizes. Read Less

Would give this place 0 stars if I could. I took my puppy here only because I bought him from Petland & Yorkville Animal Hospital was on the list of places for a "free" first vet visit. First of all, the first visit wasn't free since I had to pay for the deworming medicine. In addition, my puppy started getting sick after he received his shots. I called back 2 days in a row & asked if I should bring him in. I was told both times no. I ended up taking him to the vet's office that was down the street from my house & after they looked over his shot record it was clear he was given way too many shots at one time so that was why he was getting sick. I won't ever come back because I don't need my puppy getting sick or possibly even dying due to their negligence. Read Less

Our care was great.  We were expecting to be forced to agree to a bunch of shots for our cat that has not been vaccinated before and was sick.  Instead, it was the exact opposite.  The doctor cared more for the immediate well being of our cat.  She prescribed antibiotics and gave us "suggestions " for our follow up care.  This was extremely reassuring to us.  It made us feel like we were really heard and not judged.  Such a great experience! Read Less

I'm quite surprised by the poor reviews for Yorkville Animal Hospital (YAH), as I've had nothing but a positive experience here.I moved out of the Chicago area 2 years ago, and left my senior cat with my parents in Yorkville for fear that she wouldn't survive the move. I explored other vets in the area and ultimately decided to use YAH for a number of reasons: facility is new and very clean; no appointments requirements; and friendly, fun vibe as soon as you walk in. I felt confident that the clinic was employing new and innovative technology and ideas.Despite living on the east coast, I still drive my cat's care plan for her kidney failure (and, most recently, cancer) and am listed as the primary caretaker on my cats' account. She's had recurring UTIs over the last few years; receives regular senior exams to track her kidney disease; and goes to YAH weekly for fluids, which the Hospitals administers free of charge without question. Needless to say, she's been at the Hospital a LOT the last 2 years, so much o that most of the staff knows her by name. The doctors, nurses, and front desk staff have accommodated our slightly confusing and inefficient care-taking arrangement and have always returned my calls to go over exam findings. They're respectful, patient, and thorough with me over the phone. When I have been in Yorkville in person for visits, the doctors are all incredibly compassionate, but also professional. I've been really happy w/ the care my cat has received here. But, like any vet clinic, you still have to advocate for your pet's health and remind doctors about your pet's health history. The doctors were always open to suggestions about what worked in the past for my pet and incorporated those suggestions into her treatment recommendations.The only thing a bit challenging about this type of model is that your pet may see a different doctor every visit, which makes continuity of care a bit difficult. However, the Hospital makes it clear that if you have a doctor preference, they'll accommodate your request to see that doctor during your visit. So, you have the option to utilize YAH as a flexible, walk-in facility or work around the schedule of your favorite doctor.Oh, and the YAH makes house calls, which is very convenient for very sick pets or pets scared of the clinic. Read Less

We visited Yorkville Animal Hospital on Monday April 24,2017 simply to see their adoptable cats.  Upon our arrival we were greeted right away  The environment was clean and welcoming.  We had the pleasure of meeting Devin, one of the employees who was wonderful  She had a great sense of humor and made our visit much more comfortable..  She introduced us to two the cats that she felt would best fit our needs, one at a time.  She allowed us plenty of one on one time with each cat and answered all questions.  Yes, we now have a new addition to our family and Devin made the transport of our new cat a simple one.  I should also add, just so it is noted there was no pressure at all in adopting. Read Less

Yorkville Animal Hospital is our go-to for veterinary care. I have had animals all my life and have been to various vets in the area. As far as costs, it is very affordable. They try to do their best in offering affordable options. We bring our 2 dogs in for their annual physicals and vaccinations. Everything is online, so it is very easy to know when to bring "fecal to lab" or when they are due for heart worm medications. Sure, you can give them monthly heartworm, but they have 6 month injections as well which is better for us so we don't have to worry about forgetting. Neither of our dogs seem nervous when we bring them there as the vets are very kind and compassionate. They treat the dogs like they are just petting/cuddling but are really doing a physical so they never get too anxious about the visit.February is dental month, so all dental services are 20% off. We try to keep up with brushing their teeth, but busy lives happen. We brought them in last February and it was a bit expensive, but a good reminder to stay up to date on brushing their teeth at home. Prevention is the best medicine. A bit expensive as in $400 or so for 2 dogs. I'm not sure how that compares to other vets. This was 2 cleanings, anesthesia for 2 dogs, IV fluids for one dog, urine catheter for 1 dog, dental extractions for 2 dogs, and various other things, so maybe not that bad after all.Most recently, we brought in our cat for his ailing health. He was unable to eat less and less. A visit with 2 x-rays and an exam was $326. A few days later we brought him back and it was $140 for an ultrasound, an antibiotic injection, a steroid injection, IV fluids, and an exam. Second visit was much more affordable, just depends on what tests you have done. Based on the affordable second visit, I feel as though the ultrasound may have been included gratis. Human x-rays, cash price, can be $80-100 so I still feel as though $326 is justified. Unfortunately, despite all the treatments, we had to bring in our cat for euthanasia for a worsening condition. It was very affordable, $65 for euthanasia, $80 for cremation, $12 for paw prints. The vet that helped us through the euthanasia was Dr. Tyler Johnston and he was very compassionate. At no point did we feel rushed and he was very understanding. He said he has a special interest in hospice care, in helping elderly pets be comfortable in their last days. While emotional, it was surprisingly easier than we would have thought for the actual event.We have seen several different vets as the clinic seems to operate like a walk-in care. You can make appointments, but it is not needed. They are open until 8 pm during the week, so it's great for people working a "9 to 5" during the week, you can still get in during those times. Some of the negative reviews seem like misunderstandings or a lack of education in the veterinary field. Our pets are always treated with utmost respect and care and I highly recommend Yorkville Animal Hospital. Read Less

We've been going to Yorkville animal hospital for over 3 years. The staff is great with our Labrador retriever, they take the time to address our questions  and concerns. We recently started to take our cat there as well, they told us stuff about his health that his previous vet never told us. We don't trust anyone else with our fur babies now. Read Less

Great place to take your best friend. Friendly and clean. They always take good care of our 2 hounds. It's just a great place to go. We live in the city. It's a little out of the way. But it's well worth the time.Read Less

We took our cat in to get spayed after an original price quote of $199.00. We arrive and they asked my wife if we wanted the stitches that dissolve on their own (an extra $23.00) and we advised them no. We go to pick up our cat after the procedure and they go over the summary of costs.  $315.00. They also used the dissolving stitches which we requested them not to. I advise the front desk worker about our original request, the desk worker goes to the back of the facility to speak with the technician who says they will still charge us for the stitches. The $23.00 does not bother me, the principle of bad business practice does. Read Less

I don't understand why this place calls themselves an animal hospital? Brought my kitten in this morning. He was throwing up and there were some type of worm in his puke. Off to the (what I thought) was the right place. We were greeted by a woman who informed us no doctors were there for another 2 hours. Now, when you go to a HOSPITAL isn't there typically a doctor there? Of course! This is the first animal "hospital" I've seen that does not have a vet there during ALL hours of operation. I won't be recommending this place to anyone that needs emergency services for their pet. If you're just needing a boarding/daycare during and a REGULAR VET CLINIC during the other hours, I would never have called it a hospital. Read Less

DO NOT COME HERE. At first I really liked Yorkville, the staff was friendly and smiley at the front desk and it seemed to be a good atmosphere. However, I truly believe Yorkville is out for your money. We brought our puppy to this hospital a couple of times and we have been royally ****** twice- both times leaving our poor baby at harm. The first time was at our first visit. We were told to get all of the necessary, precautionary medicine for her. So they said it was standard to give de- worming meds to puppies as they are susceptible. Fine. But this was before our fecal sample was tested as positive for worms, which we thought was odd. We gave her the medicine anyhow assuming it was the right thing to do.. and she ended up stopping eating all foods and drinking water for an entire week. We had to turkey baster white rice and boiled chicken to force feed her. She would not get up to walk or even move the entire day. We called several times and they had no answers for this. Then, we get a call that her fecal sample came back negative for worms and we can stop the medicine. Within the next day, she was already beginning to eat and be normal again. WHY DID I PAY FOR MEDICINE BEFORE SHE EVENED NEEDED IT?! (Granted I realize I should have done more research into this-- but I was trusting the recommended vet I was provided with as this is my first puppy). My poor dog suffered for several days- and the vet got a paycheck. Great. Then, this was the final straw. We only continued with this vet for the "free" spay provided from where we purchased our puppy. We brought her in and picked her up in the same day on a Friday. Well, by Monday, my boyfriend noticed she was oozing bloody puss from her "stitches." He brought her in to Yorkville at 8AM and they brought her in the back, checked her out for 5 minutes, and said she was fine. It's normal. He asked how to clean it and if he can put neosporin on it and they said "it will not help it heal- there is no point". (Trust me- we still cleaned it after this awful advice. Who would not clean an open wound?) By Wednesday, she was still oozing and we decided to send a picture to my vet tech friend. She immediately said it was infected and to go to a different vet right away. Turns out- it was severely infected, there were no stitches put in place (we still do not understand if they glued her shut-- although we paid for the stitches as the glue costed more), and she was partially OPENING UP. We were provided with antibiotics, more pain meds, and she needed STOMACH STAPLES (my poor baby). Guess who had to pay for these extra vet bills due to the negligence of Yorkville animal hospital. She is still recovering and is much better now.All I can say is DO NOT TRUST YORKVILLE. We believe our dog was purposely neglected twice in order to make profit. I do not understand how a vet can turn away a red, oozing stitch and say its fine. If we did not find out she was infected via a family friend, I do not know what kind of condition my dog would be in right now. It's not worth the risk, go find a vet with high trusting ratings. Read Less

This place is wonderful. Open 7 days a week and reasonably priced. We had an emergency with our golden on a Sunday afternoon and they took her in immediately and did surgery and she was able to go home that afternoon. Dr Jacobson is great she is straight forward and pays attention to the details. She gives you your options and her work was great. Our golden recovered quickly from what could of been tragic. I cant say enough good things about them overall a great experience. Read Less

We have been taking our rescue dog and cats to Yorkville Animal Hospital for 4 years. We LOVE this vet! They have a large staff of veterinarians and they are all fantastic, knowledgeable, caring, and thorough. When we had to put our 19 year old cat down at the end of his life last year, the staff was extremely compassionate (including the receptionist who answered our questions over the phone beforehand) . They even sent us a sympathy card in the mail (signed by everyone on staff). The facility is very clean and modern and the waiting area is comfortable, bright, and open. I have found their pricing to be reasonable. Read Less

I have read some of the reviews and I have never had a bad experience here. They helped me with my dog when she had cancer and was the only place that would actually remove her breast cancer which extended her life at least another year. It returned in the form of lymphoma and when I had to put her down, they were nothing but compassionate. I have another dog and continue to go here all the time. Their prices are reasonable, the wait time is usually quicker than most places I have tried and everyone is very polite and seems to really care about my pets. I would recommend. Read Less

This place is horrible. My mom  brought her 5 year old cat in to get groomed and received a phone call a few hours later saying, your cat died under the anesthesia. The cat had gone under before at another vet was fine. They said, oh it must have been because of an underlying health condition, I call BS!! They screwed up big time! Do not bring your pets here. Take them to the vet in Sugar Grove, they are wonderful! Read Less