Bluffton Animal Clinic

so helpful called late at night when my dog was hit, the vet could of taken my money and came out but told me to watch her and bring her in the morning! treated her great and was very honest! love the staff Read Less

The reason I five them a 5/5 is when my dog had a uti and the vet we had wouldn't do nothing, I broke down in tears before I went to this vet office as soon as I got there they had figured out what was wrong and me on my way Read Less

This place is complete bs. The vet there is really mean to the dogs and don't take them out. When I took my puppy in for the first one I got a warm welcome but when the vet came in and checked in her. He was really forceful and mean. Then a couple days later we took our puppy in again and her has to stay in over night and stuff my wife found out that they keep the dogs in the kennel and have pee pads down and don't change the pee pads. The vet also bitched to my wife about how we don't take care of our puppy when we just got her and the previous owners didn't treat her right or feed her properly. We were doing everything perfect and giving her food 24/7. When my wife went there he kept talking bad about how she doesn't take good care of her and how that he should call the cops of animal abuse because how bad the puppy was that wasn't our fault. It was the previous owners faults and me and my wife are tying to get her healthy but she got some flu or something and she has to stay over night. 10/10 would not recommend his place. Go to the vet in Berne. Waaaay cheaper and nicer. Read Less

I highly recommend! I have primarily dealt with Dr. Huseman the last 13 years and will have to say he has always been honest with me about my "doxies" conditions. He has always answered my questions and sometimes even explained conditions that could happen with them. I have always found the "gals" to be very helpful and friendly. I recently took my youngest doxie in, she was extremely ill, to unexpectedly find out she had a large mass in her stomach. At that point, Dr. Huseman gave me all my options. I made the decision to end her suffering and through tears said my goodbyes, the whole time they showed complete compassion. Brandy even carried her to the truck after and gave me a hug....that meant the world! That is just one example of the above and beyond service we have gotten from them. Read Less

Bluffton Animal Hospital operates irresponsibly, without care for their patients, and without properly informing their clients as to their pets€ needs. I was told, for example, to €read a book€ about Basset Hounds rather than get veterinary advice concerning this specific breed. We had several animals come through this business; we had Basset puppy (puppy exams and shots) and a lab mix (rabies vaccination) at this vet recently. Believing in supporting local business, we stuck with it despite other unfortunate events up to this last issue. After receiving the last bill for our lab€s rabies shots, I was baffled over the costs, inquired about them, and was marginally informed that €that€s how much it is.€ I was never consulted as to the type of shot (1 year versus 3 years) until after the visit. The office staff merely hides behind some obscure €protocol€ that should be known to all clients. The office manager has lied to me at least 2 times, and no effective communication is applied to deal with issues (discrepancies occurred between my visits and the final client documentation). It was not possible for me to find out how much the 3 year rabies vaccination was because the office staff didn€t care to look it up, and I was not informed that my lab would not get a physical exam but I had to pay for one. Or, as the office manager told me, pay for an office visit instead. The office manager lied in her reply and said that I asked for a refund, which is absolutely not true. I called after the visit to find out why my lab did not receive an exam. I was rudely informed that I should be glad they didn€t charge me for the office exam instead. I did not ask for any complimentary services at any time. When I was denied a prescription to purchase our puppy€s heartworm medication through an online pharmacy, once again, I called the vet and asked for the reason. The office manager said she didn€t know € I needed to set up an appointment with the vet to find out € just to contradict herself a minute later and said she overheard the vet tell the online pharmacy that I am no longer a client of theirs and their €protocol€ will, thus, not permit the submission of the prescription. I filed a complained with the BBB because I had already paid for my puppy€s exams and shots € but would now have to do it again somewhere else in order to get the heartworm pills! Subsequent to my filing of a BBB complaint, I received the complaint€s answer that had many myths embedded, which seemed to suit the staff (who apparently failed to communicate with each other when filling out the information. I spoke to two different vets but only one answered and conflicted what the other one said). I agreed to their offer for heartworm pills for my dog covering 6 months for free (despite the untruths that were listed by Bluffton Animal Hospital in their response) in exchange for my removing the negative Facebook rating and to not return to their office. My husband attempted to pick up the 6 month heartworm medication but was denied by the staff. He was not told the reason why; as is Bluffton vet€s typical response, he was prompted to seek an appointment with the vet, who is never available, to discuss some discrepancies. What the discrepancies are, my husband was not privileged to know. The staff made it known that they were aware of the removal of the social media post and the receiving of my response to their response regarding my initial complaint. Pets are peoples€ €children.€ I expect my pets€ doctor€s office to care. However, now my puppy has been without heartworm protection due to Bluffton Animal Clinic€s proud and unprofessional staff. I€ve had many pets over the years, but I have never been treated in this manner by a business or have had similar experiences. Read Less

This place is awful. It smells horrible and has for over a year every time I've been inside. They are unbelievably rude when answering the phone, and refuse to answer questions unless are forced into it. The doctor has "been at lunch" the last two times I've called and was told his lunch was from 11am - 2pm. The building is cold and always dirty. The price is low, but not worth the money they charge. I'd recommend any other clinic nearby over this one. Horrible staff, extremely rude, and probably the dirtiest and most bad smelling building I've ever been in.Read Less