For maintenance stuff this place is great, if my dog needed an expert I would take her to Broad Ripple Animal Clinic. The docs here feel more like PA's at an Urgent Care place, and there seems to be a lot of push for up selling. That being said the wellness plan offers a good value on the basic shots and bloodwork and such you should be getting for your pet annually. Read Less

Horrible experience. My girlfriend and I took our newly rescued dog in for a check up. What did the vet do? (Pretty sure her name was Dr. Petty.) She did nothing. We were there a good five minutes. They did not check our dogs temperature, teeth, breathing or anything of that nature. They just asked what we were there for and we're basically silent for the other four minutes. Definitely a waste. Do not go here. Update: The future head of this branch contacted me and set me up with another appointment with a different vet. His name is Dr. T and he was amazing and so was the assistant. This isn't a horrible place, Dr. Petty is just a horrible vet. Ask for Dr. T! Read Less

My husband and I moved to the area 3 weeks ago. Our 2 dogs are on the wellness plans with Banfield. Leaving our main Banfield was very difficult as we have been going there for 11.5 years and have become very comfortable with the staff mostly the Doctor's. Our male Weimaraner is on an arthritis medication that requires a prescription. In order for another Banfield to fill the med, he needed to be seen. I felt very welcomed by the entire office as soon as I got there. Dr. Thulluri made me as well as my dog feel very comfortable. It was a quick in and out visit-which was wonderful. Thank you to the staff for making this a great visit. We look forward to working together while we live in Indianapolis. Read Less

They did one of two things that messed up. They either gave our dog a rabies vaccine unnecessarily a year after she got a three year vaccine somewhere else or they messed up the records. I suspect they messed up the records, though I'm not sure. (People who work there constantly get the wrong people's accounts up by accident.) We were called about getting her being vaccinated, but when we got there, we were told she already had her vaccine, only a year, according to the records, after she got a three year rabies vaccine at Face. I went to Face again so our dog could be vaccinated from rabies. I showed the lady at Banfield the updated records. The lady was very snooty. She said, "Why do you have a wellness plan here despite going to Face" I saw her write the wrong month in when she wrote the new vaccination record in from Face. She was snooty again. She got impatient with me for correcting her. She said the rabies vaccine on record was at their clinic, but someone else who worked there said earlier that the records were about another place. What a contradiction. They sent our account to a collection agency because we haven't been paying them. The credit card number was changed. I didn't know we had to cancel officially. We got no warning. I thought if it wasn't being paid they just canceled our membership. We need to officially cancel.Read Less

I am a HUGE fan of Banfield hospital. Four years ago my cat threw up 7x in one night so I took him to Banfield. My bill (for office visit, blood work and saline) came out to $376. WHOA! You might be thinking I'm complaining, but keep reading.I heard that they had a wellness plan for pets so I looked into it and I purchased it. Every month, I pay $25 and my cat has free office visits all the time, two blood tests a year, two fecal exams a year, physicals, ALL his shots, AND a dental! Let me mention that the dental alone almost costs $400 and this plan costs $300 and includes everything I just mentioned, so you can do the math.I got a puppy last year and we signed her up for the plan immediately. We paid $32 for her every month for the first year but it included ALLLLL her puppy shots. That could become so expensive. She also had free office visits and her ovariectomy was included. Now that she's one she went on the $24 plan, which does not include the ovariectomy.The service is always fantastic. We get reminder calls and emails. We get phone calls when shots are almost due, and most of the people working there know who I am and my pets names if I just pop in. It's incredible!Every time we check out and get the receipt, it amazes us. There is a column with "total expenses" and then a column for "how much you paid. I kid you not, we usually average around $300-500 for "total expenses" and it usually comes out to $0 for "how much you paid".Please, sign up. If you care about your pets but think that healthcare is expensive, it's really, really reasonable here. As I mentioned earlier with my cat getting sick and throwing up 7x, if I had that plan when I took him there, it would've been completely free except for the saline they gave him for hypovolemia. Read Less

I am never taking my dogs to this hospital ever again.About 10 years ago when we bought a puppy I started taking her to that hospital. I knew already that my puppy was allergic to 1 vaccine. I warned the nurse and the vet I said it more than twice. The reply was "we know". So I drive home with my puppy (20 min drive from that location), good thing I was at home and layed her bed near my office table. Then after 10-15 minutes I look at my puppy and her face is horribly swallen. She's unable to move and has difficulty breathing!I pick up my puppy and run to the car. Drive her back as fast as I could. I rush in and tell them she got an allergic reaction - they said "sorry" we'll give her a shot! A few minutes later my puppy was fine. So I'd assume they'd make a record of it.........NOT.Six months later I come with my puppy for other set of shots. I tell them again she's allergic to one vacine. They also have their notes in her medical profile. Guess what? They do the vaccine again without the benedryl shot. Again I drive home, her face swells up severely. I rush back and again they said "sorry". Not even paid me for my gas nor for my time. I paid a hefty bill for all shots (nearly $400) and my puppy almost died twice. If I'd left her home after first shot, she would've been dead!Now she's 11 years old, alive and happy senior (thanks to another vet's hospital). Read Less

we took our dogs here for two years. while i never had any complaints about the services performed by the vet, the front desk is lacking when it comes to customer service. apparently what qualifies as "wellness hours" is quite vague. I've been told one thing on the phone and another when you show up. with so many vets in town, i think I'll move on to another one. Read Less