I have used New Winchester Animal for all my pets since I came to Indiana in 1998.. My last visit... just like everyother one. The staff and doctors truly care. Would never go anywhere else..You guys rock❤ . Read Less

Several years ago, I had a bad experience at New Winchester Animal Clinic and decided to never take my animals back. Since then there has been new ownership so I decided to try again. A week ago, we became the proud parents of an abandoned baby kitten. On Sunday, we weighed him and he was 5 ounces. On Monday, we got him wormed and got the eye medicine. On Wednesday, I took him in just to get him checked out to make sure everything was going well. He was up to 8 ounces!! He was the size of a 1 week old kitten but developmentally 4 weeks old. He was rambunctious, happy, and growing rapidly. I ONLY took him because he was SO small. At that appointment he was 8 ounces, they decided he had an upper respiratory infection and prescribed him .5 ml of Clavamox. If you look at the uses for Clavamox, it's for Skin Infections and UTI's. Neither of which he had. We went home, I gave him his first dose (which he did NOT like) and we went on our merry way. The next day, he didn't eat as much as normal but I just assumed it was because I had a babysitter for him rather than taking care of him myself all day. I gave him his 2 doses for the day. On Friday morning, I knew something was very wrong. I rushed him to the vet. A different vet saw him and said that she didn't know why he was prescribed Clavamox because it's a very harsh medicine for a malnourished kitten. She prescribed him Amoxicillin and said to start it the next day, IF he survived the night. He was doing very bad. He had already lost weight in a very short period of time. When I was checking out, they verified the dosage I was supposed to give him on the amoxicillin because they wanted to ensure I knew the difference between .7 ml and .07 ml. The problem, they showed me .17 ml. I called them out on it and they verified with the dr. Their response was "Oh sorry, the dr is really busy and she put the wrong thing". This rang big bells in my head. I knew the baby was dying so I went home and did my research to see if there was anything I could do. What I found was that they prescribed him .5 ml of Clavamox and it should have been .05!! I verified the bottle and found that it wasn't an error that I had misunderstood but they had truly prescribed him 10 times the amount he should have been. They overdosed him and sent him into irreversible organ failure. August passed away on Saturday morning. New Winchester Animal Clinic killed him by over prescribing him a medicine that wasn't even for the respiratory infection they claim he had AND giving him 10 times the amount he should have had. So, if you want to know what vet to NOT use, if you love your pet, do NOT use New Winchester Animal Clinic. If you do, verify all antibiotics by researching before giving them to your beloved pet, or you could be burying your animal, as our family did August. Read Less

Went in on a Saturday the girl who tried to get a blood sample had to stick my dog several times and still couldn’t get sample. My dog shat herself she was in so much distress. The vet came in and told the girl she needed to straighten my dogs arm in order to get a sample. Once she did that she was able to get a blood sample for a heart worm test. Obviously they have trainees doing work on your animal and that’s fine. But a vet should be in the room over seeing and instructing. I will never go back again. The staff in the front was pleasant. But I’d rather pay extra somewhere else so I know qualified people are working on my animal. Read Less

I have been driving an hour out of my way for years to come to this vet. Their prices are by far the best I’ve ever come around and the staff is always so pleasant and well organized. I just love this place! Read Less

I absolutely love calling this place our vet! Before I moved, I use to drive an hour for my dog to go here. The staff is absolutely great and is always so helpful. The lady at the front desk is so incredibly sweet and definitely cares about the happiness of customers. Read Less

I called, was put on hold for 4 minutes. I called back and asked if they could look at an animal that has stopped eating. They said no because that would take a blood draw & they don't do that. SERIOUSLY! Read Less

HORRIBLE customer service. I received a quote on the phone, then they tried to charge double when I came in. The receptionist, instead of realizing they were in the wrong sat and argued with me. Dirty facility. Never, ever recommending them to anyone. Read Less

I got your sympathy card the yesterday and I just want to thank each of you not only for the card but also your heart felt caring of my task of putting my best friend of 15 years down. Sorry I acted so much like a baby but even today I miss her and will the rest of my life. This little dog slept behind my knee under the blankets every night for almost that whole time, she stayed with me after I shut my company down and lived in my car and traveled from Kansas City and Indianapolis until I started working for the State never complaining but always had that little nubbin of a tail going a hundred mile per hour. I miss her so much and I know each one of your staff knew how I was feeling and gave me the respect and care during this very hard time and for that I say think you! When things were really ruff we went to Micky D's on Thursday nights to get our double cheese burger which she got the patty and cheese and I got the single with the bun, memories like this will always be in my heart. Thank you again for all that you did for Tink and I!Read Less

Too bad I can only write 50 characters and I have to at least give one star because it doesn't explain how I feel that a vet there didn't treat my dog and I would give them no stars. She gave him pain medicine for a UTI, and no antibiotics so now three days later he is dead. I do not suggest this clinic at all. I hope they enjoyed their $150 they got, my dog was priceless to me and I'd do ANYTHING to have him back. Read Less

Very friendly staff and good prices. Worth for me to drive the almost 30 Minutes. They were very understanding about my feelings when I had to get Buddy put down. Dr. Amanda Connors is usualy the vet we see with all our Animals and she is just great! Read Less

Last week we lost our beloved cat that we had had for 12 years. We chose cremation for snickerdoodle. Every one at new winchester animal clinc was so kind to me. I cried when I picked up Snickerdoodle ' s ashes, someone handed me a box of kleenex. Sorry I didn't get anyone's names but thank you all! You were all so nice. Read Less

My mother has taken her dogs here for over twenty years. Great farm vet and very knowledgeable. After taking my poor dog to several vets about her skin and ear issues, I finally decided to make the drive out to new Winchester and it was so very worth it. They treated her ear infection and without any tests told me that she had a very common allergy to gluten. I switched her over to an appropriate diet and she is now healthy as a horse. I also loaded up on heart worm chews and flea treatments at what I would consider relatively cheap for the "good stuff". Make the drive. Read Less