My experience with the vet herself was fine, but overall, I really hated using AAH for two reasons.
First, after adopting a dog in July I took him there for an exam so that if I ever had an issue, I ... Read More
My experience with the vet herself was fine, but overall, I really hated using AAH for two reasons.
First, after adopting a dog in July I took him there for an exam so that if I ever had an issue, I could bring him to them and they would have a baseline. That visit went fine. However, three months later when I called concerned because my dog had lost a quarter of his body weight (and they too seem concerned by this), the earliest they could work me in was a week and a half out. I called another vet and got him in the next day.
Second, they are unwilling to use online pharmacies, but they do offer to price match (I think), which, while convenient when I lived across the road, was no longer convenient when I moved to the other side of Hamilton County. When my pharmacy contacted them to get an RX, AAH said they had no up-to-date record of my dog's heart worm test (this is for my second dog who has his yearly in the middle of September. They were contacted beginning of August). Since he is not due for another month and they took copies of all my paperwork, they either lost this paperwork or LIED to the pharmacy. Either way, it's very unprofessional. I called AAH to figure out what was going on and was going to offer to fax them the paperwork so they could put it back in their file where it should have been and was put on hold for five minutes. I decided rather than try to work with an uncooperative staff who does everything they can to make them your only option, I would take my dog in for a check-up somewhere where they are capable of keeping paperwork in order and willing to work with the patient. Incredibly unhappy with my experience with them. Read Less