Our dog ingested xylitol (sugar-free gum) and they quickly but clearly helped us through the process of making educated decisions. For the ER exam, induced vomiting, and medication we paid under $300. This did NOT include any blood work or overnight observation. We paid ASPCA poison control $65 to check how much xylitol he ingested and getting a firm answer was comforting. Even though we came out with a lucky dog they prepared us clearly and compassionately for all possibilities and graciously put up with my detailed questions. The technician who helped us - Blake - was excellent. All the staff we saw were wonderful. That being said I hope we never see them again :) Read Less

Went there this morning with my dog. Very friendly staff. Dr. Reckard and the Assistants were extremely friendly and caring. Did an excellent job of examining and treating my dog. They also were very detailed on the at home instructions and possible follow up care. I highly recommend VCA. Read Less

How to start, our hearts are still healing from Sunday evening when our Irish Setter Nan got loose and was struck by a car. Our neighbors had told us about VCA so we drove an hour to get Nan medical attention. Nan didn’t survive her injuries 😞. I can’t express my gratitude enough to the Doctor and staff who helped us thru this. THANK YOU All SO MUCH. Now for the review. A quick price for evaluation was given along with being ask to medicate for pain. I immediately understood the initial cost😊. She was taken care of quickly😊. The doctor came to us with his evaluation of her condition and concerns of internal injuries😞. He told without X-rays he didn’t know the extent but assured us it wasn’t good. We ask for X-rays trusting his evaluation but had to know in our hearts before making that decision we all don’t want to make. We were immediately given the cost, she got the X-ray and we had to make the dreadful decision. The doctor treated a crazy emotional family with so much respect I can’t say enough. I personally felt like he and the staff really cared about us and our fur baby.😊 Read Less

This is the best place to take a pet. All of the staff was understanding and there to answer any questions. They sent a card in memory of Snuggles with everyone signature on it which I thought was very respectful. Great place and Thank You all for taking great care of Snuggles. Read Less

I understand that when people come to this place, something bad has usually happened to a pet. That said, Saturday night at 11:15, I carried my dog in wrestling with the doors, while 3 employees watched and offered no assistance. My dog was dying. Once in a room, a "tech" ( "how are you this evening?" while my dog was still in my arms in respiratory failure) was so gleeful and unhearing/unseeing, that I asked she not be brought back into the room. She told me I would have to wait probably one hour and 20 minutes before seeing a doctor...are you kidding me??!! She took my dog and I waited to see the vet which was thankfully much sooner than the time quoted. The vet was very kind, heard me very clearly and was very efficient . The only reason this review is 2 stars is because of that vet. I get that the staff probably don't get paid much, but if you don't understand the the potential seriousness of your patients situation and cannot sense the need for compassion, you shouldn't be in that position. I am surely sharing this with my vet so that they can be aware as well as they recommend this place frequently. Read Less

I brought my diabetic cat in due to low glucose levels and lack of appetite (very odd behavior for my cat). After a few days stay, they said there was a whole host of issues, including a possibly cancerous lump in the intestines. There were 3 options - Empirical Treatment (treatment as if he had the condition without knowing for certain if it was cancer), Biopsy using a small incision and a probe, which might not be able to get the material, or Surgery to remove the lump and biopsy it, which would give the most information. When asked about the cost of the surgery, my wife and I were given an estimate of $2500, which was doable for us , but barely. The following morning, I called the vet to let him know to go ahead with the surgery. Later that day, the vet called back with a surgery estimate of $5000(!), which we could not afford. I made arrangements to pick up my cat later that day. When I got there, the vet explained that, due to a whole host of issues my cat had, surgery would be very difficult and possibly the worst choice. Based on that information and the cost, my wife and I decided to go the Empirical Treatment route. When they brought my cat out, he was in the wrong carrier and the vet couldn't find my original carrier. Being in another cat(?)'s carrier was visibly upsetting my cat. Fortunately, Brianna(sp?) at the reception desk was able to locate my original carrier and transfer my cat to our carrier, though the ordeal upset my cat enough for him to make a mess in the carrier. After we got him home, my wife noticed his collar (which includes his rabies shot tag) was missing and we noticed he was walking oddly. Figuring it was likely due to a sedative they had given him, we simply kept an eye on him. The following day (today), I noticed he was still walking oddly, and attempted to give them a call. I was informed they had an emergency and the vet would have to give me a call back, which I thought was fine. However, I was told that I could not leave a specific message for the vet, as their system did not have the capability and they could not even write down a message to give them. This is patently ridiculous! I work in the IT industry and I have yet to see such a system (and if it doesn't have such a capability, it shouldn't have been bought in the first place). Including a string of text is not that difficult for a programmer to do, and if the system is designed to pass along a phone number and name, it should have the capability to pass along a text string. My programming instructors would fail a student who tried to turn in something like that! How is the vet supposed to know why I called? I would prefer the vet have solid answers rather than be put on the spot and possibly give incorrect information they later had to change. Read Less

I cannot say enough good things about VCA in Fishers. They have been treating our dog for cancer for over 3 years. They have given him several months of life that he would not otherwise have had. He will have a chance to succumb to old age rather than cancer and we could not ask for more at this point. We have dealt with both the surgery and the oncology departments and everyone we have met has been compassionate, kind and caring. They have taken the time to get to know our dog and his personality traits and they cater to those. And Dr. Rechner and her staff in oncology are absolutely THE BEST. It is expensive but you get what you pay for and the treatment here has been worth every penny. Read Less

We drove about 2.5 hours from Winona Lake, IN to VCA Advanced Veterinary primarily because they had better imaging capabilities than the alternative specialist centers in the area. They are also they only facility in Indiana with neurological veterinary specialists aside from Purdue. Dr. Cross did a thorough examination of our Boxer, explained his observations and potential causes, and most importantly spent time going through the results of the diagnostic testing performed on site. The vet techs and other staff were also very friendly and helpful! Read Less

This place is incredible! In an age when so many companies are only chasing the dollar, it is comforting to find a place that displays genuine compassion. Dr. Cross and every tech I have encountered has been caring and transparent. You can't ask for anything else. Thank you VCA. Read Less

This was my first visit to the facility, as I was referred for Physical Therapy for my German Shepherd Dog, Max. Upon arrival, I was promptly greeted and was told how soon our appointment would be. The Vet, Dr. Talaga came out to escort us back to the rehab room, which was a wonderful, clean, bright area.I had some trepidation, starting a new relationship, but Dr. Talaga put Max and I at ease very quickly. She was very thorough, kind to Max, and explained everything in a way I could understand. Our experience was great, and we will be going back for more PT. Read Less

I called and went to this vet in an emergency this morning, I asked for directions, if It It was north or south of 96th street, Hague road is split. She Said she didn't know north and south and gave me directions using Mcdonalds Burgerking Arbys and Tacobell. I get to the vet, An emergency visit, stand at the counter and wait a minute. A couple come in after me for an appointment, Same girl on the phone, white, Overweight, young, tattoos. She helps the people who came in after me, takes 6 minutes to take their dog to the back and asks me questions for another Minute before she thinks to start me on paperwork. She was useless and really upset me. What if the situation had been dire? The vet and other staff were competent and professional. EDIT got charged $44 for 4 pills which cost $17 for 4 pills at the pharmacy. $116 exam Read Less

The only word I can use to describe this facility is HORRIBLE! I have never send a clinic purporting to exist for the purpose of caring for animals back to health and relieve suffering, ONLY if you are able and willing to pay. There business model is built on cash, you can tell it when you walk in. They wanted a deposit of $1000 to get him admitted. The poor cat was in so much pain, I paid it... although I did state I thought that was too high. He stayed overnight and was administered some pain meds. The next morning, on Monday, as this VCA visit occurred on Sunday, I had a conversation with his regular vet when the office opened, and I decided to check him out and take him to my vet in Noblesville who really cared for the well-being of animals. Anyway, I went in to check him out and expected a refund of some of my money only to find out I owed another $310.20 before he could leave! My vet in Noblesville cared for him several days and even performed surgery on him to remove the obstacles in his bladder, all for well under $1000. Bottom line... Unless you are really wealthy to the point that money does not matter, you simply will not get a good value at this clinic. I have thought back on this and wondered what they would do if a pet owner could simply not afford their treatments? Would they release the animal without treatment? Would it still cost? Think about it. I typically do not complaint about anything, but if it saves people from getting taken advantage of, it is worth my effort. Read Less

This is the only animal hospital i will go to. Everyone who works here is very personable, they explain everything very well, and theyre very quick to come in to check on the animals. They care a lot about the animals and treat them very well. And if you cannot afford the treatments they need, they give you the option to surrender your animal to them in order to save their life and give them another home. Its hard to do, i had to do it, and you cant check up on them once you surrender them, but they make sure they go to a great home that can take care of your animal if thats the route you choose to go with. i think that is amazing, because it can save you from having to euthanize a young animal that has a good chance of living many more years just because of cost. I highly recommend if you need a 24 hour clinic/hospital that you bring your pet here. Dr. Lewis and Dr. Wentworth are both incredible. Read Less

The front desk staff was helpful when I brought in my very ill cat. However, after a very long wait, I was finally able to speak to a vet. The vet indicated that the physical exam appeared fine and that the cat was doing better. This was odd to me because he was screaming in pain and couldn't walk or hold his head up. After conducting blood work, I was told that there were some "slightly elevated" levels. Very long story short--the cat was given medication even though it was clear he was dying. A trip to the regular vet the next day confirmed he was indeed not able to be saved, that levels such as liver and kidney enzymes were more than slightly elevated and we had to put him down. I was charged a great deal of money and my cat suffered all night in pain--I wish that I would have received a more honest diagnosis. Read Less

The staff were very helpful, especially considering their jobs. My animal was seen promptly, and I was presented options; however costly they were. I didn't see mentioned in the reviews the cost of such a predatory business. Unless you can afford 2, or my quote of $3,000 per night for basic hospitalization, your pet will die. It's $400 alone just to have them admitted and have blood work to even find the problem. But even if the problem is found, unless you can afford the stay, they won't be treated. I'd hate to see how much surgery would cost, probably upwards of $6,000. They're just a glorified euthanasia clinic, which makes me feel awful for the workers. Unless you have a spare $5,000 or more for simple treatment, God forbid surgery be necessary to save your animal, they will most certainly die. Even then they'll still charge you to euthanize an animal that already died in your arms. The people were helpful and courteous, however the business is nothing but a price gouging predatory scam. Don't waste your time driving your animal down there unless you can shell out the money, or you're prepared to put them down. Read Less