My dog was hit by a car and I could not get any veterinarians in our area to see her. I am grateful to have found this hospital. The staff is so nice and seems to care about animals. BUT...The bill was at least $600.00 more than I was quoted ($600.00 more than the HIGH-end quote I was given.) I did not appreciate that. Also, the person who spoke with us about what treatment would be done (not sure of her title) was not compassionate at all -- didn't even pretend to be. Other than that, if your pet needs help they can get it here, just know it's going to REALLY cost you. Read Less

Great emergency care. We had blood in our dog's urine. They quickly diagnosed a possible kidney stone and gave us information to get back with our regular veterinarian. The staff was very friendly, helpful, and explained every step along with associated costs. Read Less

All of the techs were very friendly and helpful. I had a 9 month old pregnat Husky that was getting close to two hours in between pups so I took her in.they got her into a room quickly and made her comfortable on the floor with towels and blankets. They showed me how to help her after delivering each pup and explained what to do. They checked on her every so often to make sure she was doing well. Very excellent hospital. Read Less

Long holiday weekend, and we needed one of our dogs seen by a vet, and our regular vet was closed of course. This emergency clinic was closest one to us here in MI. We were promptly taken in when we arrived. The entire staff from reception to technicians to the veterinarian on duty, all very friendly, caring and courteous. Its hard when you have to see a vet you don't know, in an urgent situation.. but this clinic put our minds at ease, did what was necessary without doing unnecessary tests. I definitely will use them again in any emergency, and will be recommending my friends and family do too!! Read Less

Good people. I unfortunately have only visited twice. Once because my big boy had died in the middle of the night because his stomach flipped and the 2nd time because my baby boy wasn't breathing well and he ended having cancer and had to be put down. Sad everytime I go but, they've always been really wonderful to me. Read Less

Dr. Totten was top notch !! She is very kind and went above and beyond keeping us informed and answered all our questions. Dawn, Vet Tech, was also top notch explaining the clinical trial and what to expect during Baxter’s stay in ICU. All the Tech’s were kind and helpful when I called for updates, no matter the time of day! Professionals all the way around! Thank you all for getting our sweet boy back to health! Read Less

I had to come here when my cat broke its leg. They were able to get her in get her ex raid and pain medication in her fairly quickly. And were able to give me options on what I should do with her in order to fix the situation. They emailed all of my cat's information to my primary veterinarian. They're very caring and compassionate. This is the second time I've used them for an emergency. I would go to them again for sure. Read Less

I can't say enough good about the wonderful staff at NIVES! Compassion and caring from everyone of the staff I came in contact with. Without them I would not have my Max home with me today. Special thanks to Dawn Sorg and Dr. Totten who gave their all to make sure Max had the very best of care. Thank you again from the bottom of my heart! Hugs and Kisses from Max! Read Less

When our Puppy was very sick and our regular vet was out of the office, they got us right in and got him treated, and he is doing great now..They also faced over all treatment they did to our regular vet...Will definitely go back here, if we have to again!!! The Doctor and Staff were Great!!! Read Less

I cannot thank the staff enough for what they did this evening for our darling girl. They were able to give us those precious moments to say goodbye. Our family thanks you for your kindness, compassion, and understanding as we mourn the loss of our beloved golden retriever. Read Less

We needed to take our dog to the hospital on Sunday. The staff was very nice. I don't remember the name of the veterinary that treated our sweet little girl but she was professional, caring and very informative about her condition. We did have to put our dog down but I really appreciated the vets support and care during the process Read Less

I do not doubt the experience or the caring of the staff. I do have a concern about the end goal of the owners of this animal hospital. In short . The story. My daughters dog admitted and out looks grime. 1700 dollar bill already spent. Next day she is going down what I assumed was the last good buys. A day later found out her pet was not put out of suffering but was now going to require a 6000 dollar plus operation. Not to mention the bill was now at 7000 dollars plus 6000 + for a operation. 13000 thousand plus to keep trying. I’ll stop there. Compassion is gone and greed is the guide. The pain we have and are going through. Shame on you.. Read Less

Thank heavens for NIVES. We found out our sweet boy Brewster had cancer on Wednesday and knew we had to let him go. We just wanted one last evening with him so we took him home with the intention of taking him back on Thursday to put him to sleep. We had a nice evening and pampered him and loved him as much as we could. But during the night he became restless and began struggling a bit. So we wrapped him up and drove the short distance to NIVES where they were expecting us. T...hey put us in the little private room and took Boo and put an IV in his leg then they gave us all the time we needed and when we were ready we held him in our arms and he slipped peacefully away. Even then they did not rush us. They did his foot prints and saved some of his fur and were so very kind and respectful of our feelings. We could not have asked for a more poignant and sweet goodbye. See More Read Less

Personnel nice, but I spent over $600 to have them loose a biopsy and still don't know why my dog has swollen lymph glands. Brought in my dog because of potential airway swelling and left with promises of an answer that I will never receive. Amoxicillin pills are very expensive at this hospital Read Less

Our sweet baby Norman was attacked by 2 pit bull dogs early evening while we were out for a walk, our vet office was closed, we went to NIVES & he was treated with the best care. Thanks to a Good Samaritan & this office, Norman will be fine. Kindness & Compassion were shown to us as soon as arrived until we left. This place is a God-Send. Thank You so much. Read Less

We were so lucky to have found NIVES. They guided us through our beloved dog’s cancer journey and gave us so much more quality time with him. The vets and staff are wonderful and caring and we would have been lost without them. I highly recommend this tremendous facility if your pet has any emergency or special needs. Thank you, NIVES! Read Less

Wouldn't even give them a star . They are a damn joke called them the only place open to see if I could take my Chihuahua in that was pregnant and delivered 2 pups with my help but she couldn't deliver the others and was dying from her being in shock and they told me without 145 up front not counting if they had to do anything for her which is only oblivious she would need more assistance they couldn't do nothing . I agreed to give them my prepaid credit card that my SSI check comes on to hold so they get their payment and they wouldn't even do it. So my best friend my Chihuahua pasted away and so did the rest of her pups. This place isn't about helping animals they are a damn joke just wanting money Read Less

The staff took excellent care of our cat, during a very urgent situation. They put our worries at ease, and treated Oliver nicely. We would reccomend this place to anyone with a furry friend in a delicate situation! Thank you! Read Less

I recently had my pet here. This will be the second time she was here. 6 years ago was first. Let me start by addressing the 1-2 star ratings. Seems to be from the cost more than anything. They do care about your animal, they don't make you wait hours if it's a serious situation. Yes, they are expensive. This is an emergency hospital. Key word EMERGENCY. If it's a life threatening situation, this is where to go. Especially if after hours. First time my cat came here was 2:00 am on Thanksgiving. Not many options. If not life threatening, take to a regular veterinary. This is a hospital. There are some veterinary clinics that can do most critical care too. Just find one that can keep animals overnight. Some don't. Overall, I am very happy with my service here on multiple occasions over the last 7 years. One of my other cats came here when he lost his eye. Sure I wish it was less costly. This is the only 24-7 pet hospital around here. My animals will never be euthanized due to costs. I've brought my pets here on 6 occasions and am very satisfied. Read Less

Other then the high prices, I felt the staff was very kind to me and loving to my cat. The Dr. Gave me opinions with misty's treatment and how much it would cost for each one. I was able to get her some pain medicine to get her threw the weekend . With my fur baby out of pain and my mind more at ease, I can get her to the vet 1st thing monday, where it was more affordable. Read Less

Brought our pup in after she was attacked by another dog. Everyone was very warm, sympathetic, and congenial. They gave her lots of love, while treating her wounds in a timely manner. The vet took time to talk with us about the specifics of her wounds and meds. The vet tech let me know that she was acting anxious when she woke up from the sedative and allowed me to go in the back to comfort her as she came out of it. Everyone was very sweet and you could just tell that they are passionate about helping their little patients. Thanks for helping my fur-baby! Read Less

We have taken several of our pets to this place over the past several years. At one point we spent $6,000 on a pet that ended up passing away. I guess my biggest problem is the charges in the fees. I remember at one time it was only $85 to have the dr. Look at the pet and now it's $145! Everyone is out there everybody take care of their pets but how in God's name can places like this justify their prices when it comes to seeking help with a pet. The prices are outrageous but they get away with it because they know people are willing in have to take care of their pets. It makes me sick how a company like this can make a huge profit off of a lower class family. We just took a cat here several days ago because he had a seizure and his teeth went through his tongue. The doctors sedated him to be able to get the time off of the tooth. But I was in tears because all I heard was my baby boy screeching. We were told he would heal and he was given pain meds and antibiotics. We asked about the hole in his tongue and we were assured it would not be a problem. Then tell me why today Sunday the 8th of January did we have to hold him down with all of our strength to get his tongue off of his tooth again? I just don't understand how places like this take advantage of people like us and do not have a guilty conscience over it. It cost us $360 for the vet to do this. If only we could have got him into the regular vet that he usually sees I know it would have been less than $100. Pathetic but the same time it's reassuring Nolan there is a vet ER place near us for pet emergenciesRead Less

I know my husband already sent in a review but I wanted to also say thank you for the care and treatment your staff provided to our boys on New Years morning. It was super busy during our 6 hours there but the staff did a fabulous job of keeping us informed. Both of our boys are back to themselves again!! Thank you to Dr Hilliard and staff for the tremendous care and concern that they had for Mack and Titus!! Read Less

We had a really horrible experience with this place. We took our dog there after hours after he had broken his leg from a car accident. They refused to treat his leg so we could take him home, loaded him up on drugs where he was shaking and then refused to allow us to take our dog home and forced my husband into agreeing to put the dog to sleep even though he was visibly functional and attentive aside from his broken leg. They then charged us close to $300 before they would allow us to leave with our dead dog after not doing anything to help him aside from killing him. It was the worst, most unethical thing I had ever experienced in my life. It was complete medical negligence. Do not take your animal there! If it is dying, just let it die naturally, if it is injured any other way, just have another vet treat it somehow. This is not an option that will be helpful in any way.Read Less

We got the unfortunate diagnosis of soft cell sarcoma for our 5 year old boxer Harley in October. We went from biopsy to diagnosis to amputation in less than 2 weeks. Dr. Essig and the staff made the very overwhelming and emotional process manageable by reassuring us, educating us and keeping us informed every step of the way. He had two overnight stays and two surgical procedures and although it was very difficult to leave our dear boy there, we were confident that he was being taken care of by the most skilled, dedicated and caring staff. We are thrilled to announce that he is cancer free right now and is doing phenomenal as a tripod! Thank you NIVES! Read Less

Brought my pup in after her normal vet sent her home without any real diagnosis. The staff was warm and friendly and paid attention to the fact that my dog suffers from a lot of anxiety, even when healthy. They didn't run a bunch of unnecessary tests, but did a thorough exam, treated her for dehydration and gave her some good medicine to clear up her tummy troubles. Their competence was never doubted and within 24 hours I saw vast improvement in my dog's health. The cost was less than we anticipated and I walked out with everything I needed to treat the dog. All that and we were only there for 2 hours!!! Read Less

It started out well. They took us straight in. First they explained that it would cost $149.00 to have the doctor examine him and if they did anything else it would be more. The assistant came and looked at our dog, took some ear samples and said the doctor would be in in a few minutes . The doctor comes and tells us she will need to take our dog in the back to examine him. What? Why? We ask. She says so he can be muzzled and she would have help to hold him. What? We can help you hold him, if it is needed. Everywhere else we have taken him, they had looked at him in front of us. We are thinking if these people are that afraid of this dog they probably shouldn't be veterinarians But they insist so we's said OK. Then the doctor says that she wants us to put the muzzle on him and then we will take him in the back. someone will be in in a few minutes . Approximately 45 minutes later, no one has shown up. So we go ask how much longer will it be? just a few minutes they said and someone will be with you. 15 minutes later a girl shows up with a muzzle. We reach for it to put it on our dog and she says no I have to do it. What? The doctor said for us to do it . Well I must go ask she says. At this point we are ready to take our dog and run from these people. we said " you have already looked at his ears ran the test and determined that it is an infection so just give us the medicine and let us get out of here we been here too long, we have lost all confidence in you because no one seems to know what the other one is doing and we do not want you to take our dog in the back " so she says well then I'll go tell the doctor. Then the doctor comes in and says OK I'll examine him here and you can help me. So she listens to his heart looks at his ears again and says OK I'll write out the prescription for the medicine. More time passes and we finally get the medicine, pay $285.00, and take our very nervous dog out of there. It was such a long wait, and so unorganized that we felt like we were in a humans hospital.Read Less

I took my cat Bruce in for a tracheostomy to remove a growth in his throat, and the entire experience blew me away. I had no idea what to expect, but all of the staff I met were friendly and genuinely cared about Bruce's well-being during his three day stay. The doctors I met explained in detail and in layman's terms the procedure Bruce would go through and how he would be cared for as he recovered there. I was put at ease each time they'd call to tell me a new shift would be overseeing Bruce's care, even their names! They answered every question I had with patience and understanding, even several days later when I called at 4 in the morning! I was initially quoted as much as $3000 for the surgery, so when the bill came in at $2200 I was even more relieved. I sincerely want to thank the entire team at NIVES for their service! Read Less

When my lab was hit by a car, my vet casted his leg and then sent me here so he could be monitored overnight due to some bruising on his chest. Even though my vet contacted them several hours before we arrived, they still were not prepared to receive him when we arrived. They made him lay on a cold tile floor for almost 2 hours. We had to take our own coats off to cover him up, because the dog was shaking quite a bit (and they didn't seem to care about that at all). During that time, they only casually listened to his chest! When 2 staff members finally took him back on a stretcher, they brought him back five minutes later, forcing him to walk on a leash even though he could hardly stand up. I did not feel comfortable at all leaving him with them. I read about compassion in some of the reviews, but we did not receive any noticeable demonstration of that. We brought sufficient pain medication from his veterinarian, and instead of asking, proceeded to give him something entirely different. When we viewed the invoice later, we noticed they had charged us AGAIN for the very pain medications we had brought and left with them!!! We insisted they call and ask before they did anything extra with him and they assured us they would. They did get my permission before removing his cast because of major swelling in his leg (no wonder it swelled so terribly, how much they made him walk around on it); however, When I had to pay the invoice, there was a long list of unnecessary things that they did without my consent and they charged me for all of them, most of it was what our previous vet had already done and said the dog would not need, and that we would be saving quite a bit by having gone to our regular vet first. Remember, our main vet whom we trusted sent the dog here ONLY for breathing monitoring just to be safe. We almost took him home, instead we shelled out another 700 plus dollars. My dog was supposed to remain for 24 hours, but when we came to pick him up at the end of that time they said they had just cut him from his medications and would not send him home for 4 more hours and gladly charged us for the additional time. A lot of inconvenience and wasted time. They should have had to start paying us at that point, We also saw another man who had been waiting 30 minutes with his dog who was cut to the bone and bleeding every where. I thought they specialized in emergencies. I do have to say that a couple of the ladies at the front desk tried to be a helpful and considerate. They can't do anything about how the boss runs the business. I hope this review helps someone. Come here only if you have a life or death emergency and the pocketbook to be well overcharged. They can say all they want about emergency service needing to cost more, but they never behaved as if we were experiencing an emergency at all. That same day, 2 other friends , unbeknownst to us at the time, had taken their pets who were having emergency situations similar to our own into their family vets (in Auburn & in Grabill) - know what they walked out paying to their vets? $30!!!!!!!!! for better service than we received. Read Less

Our cat had started showing signs of possible bladder stones and, with it being Sunday afternoon, we called ahead and were provided with all of the information we needed, including any up front costs, which was appreciated. When we arrived we were taken to a room right away to fill out paperwork and have the vet tech take our cat's vitals. He was in a lot of pain and they were very gentle with him. A few moments later the vet came in to complete his exam and gave us several options right away, from best case to worst case scenario. We were there for nearly five hours, from check in to discharge, and the vet regularly came to provide us with updates regarding the procedure and let us know our cat was doing well. He explained everything very clearly and was so kind. We would highly recommend using Northeast Indiana for any emergency needs. They are very welcoming and willing to work with your primary care vet to keep expenses down for you. What a wonderful experience!! Read Less

They get one star on the fact that they were polite, other then that, they DO NOT CARE ABOUT THE ANIMALS. They only care about the money, first thing they tell you before they even tell you what there going to do is, tell you how much it's going to COST! AND IF YOU CANT AFFORD THAT THEN THEY WONT HELP. I am a loving individual of my pet and he was just attacked by another dog and they won't even help him because I can't afford the 800 to simply put a few stitches in,. The vet didn't even look under the wrap to see if it needed stitches. They just wanted me to pay for something with out knowing what's going on! Read Less

My Cavalier King Charles Spaniel leaped in the air, came down oddly and broke her leg right in front of me! The bone nearly protruding through her skin! Dr. Jason Matthew of NIVES was the first to see her. Both calm and sure Dr. Matthew cared for my little girl and gave me all the valuable information I needed, both pros and cons to make my important decisions for her well being. I elected for surgery and felt very confident in my choice and Dr. Matthew. Dr. Brad Coolman was my little girls Ortho Surgeon. He had meeting/consultations with Dr. Matthew and together they constructed the very best plan for my girl. Dr. Coolman personally called me before surgery giving me approximate time he would be operating and various details of what to expect. He followed up with a call to me after the surgery telling me how she did and what we would be dealing with for the next 6 to 8 weeks as she healed. Much of which Dr. Matthew had discussed with me previously. It was very comforting to hear conformation from both Dr.s. My experience has been nothing less than excellent for what my little girl and I were dealing with and I have the utmost confedence and respect for these Drs. and their most valuable knowledge and abilities. Thank you Dr.s and your wonderful staff for what you do. We are so blessed to have you here in Ft. Wayne.Read Less

Our dog Stewey who was puking, lethargic, drooling excessively thinking he got into mushrooms which I seen in his vomit ..I called NIVES last night and told them what was up and they said to bring him in right away..we brought him and they took him to a room right away (this was around 7 or 8 pm) and worked as a team to take care of him. ..okay people. This is an emergency room no different than a hospital for people..it's gonna cost a lot that's common sense....this isn't the first time we've been here..they took good care of Stewey and kept acknowledging him while we sat in the lobby cause the seats were comfortable than the room with no cushion..oh yeah because we had to wait 30 minutes before his next treatment they were going to do.. stewey was soo sick n he would look to them for comfort and they would talk to him periodically which I thought was nice..we chose to do bare minimum but what was necessary for the night til we seen our family vet in the morning which was this morning (Fri)..Staff was awesome as always. ..n the female doctor was the same one that seen him 2 years ago still nice.....yall..they are human just like you and can forget to tell some things but you need to do research as well...that's what I do...my dog stewey is my son my life..so I Googled his symptoms b4 taking him in and then I asked a lot of questions even ones they prolly thought were silly. ..I would highly recommend this ER for your pets..just remember to do research and they are pricey...The Down fall is they don't take payments :( . Oh yeah..Our Family Vet has our stewey over night cause he got worse which was our fault by not letting them run blood work. .but our vet said he is very dehydrated n is pumping fluid in him which is what NIVES wanted to do as well...so, I would say ya'll know what your doing! Thank You for caring for our Stewey last night!Read Less