Indyvet Emergency And Specialty Hospital

We have had to use them twice in 8 yrs and both times they got our girl in and get her back to feeling like her self asap. Staff was great and put us at easy. Little pricey but, an emergency is an emergency Read Less

My cats needed emergency care but the price quoted to me was out of my budget so they asked me what I could afford and saved my cats within my budget. I'm forever grateful to these people and so are my cats! Read Less

You will be promised cost of exam $98. They will promise to discuss any further testing beforehand, then they will do the testing and leave you waiting for hours, Charge you $500+ and tell you they will need another $3k-$4k to help your animal. My cat was brought in for liver problems. He wasn't given fluids or pain meds until I asked them to after they informed me they went ahead and ran all the tests and that he wouldn't make it unless they kept him and charged me another arm and leg. Horrible experience. Read Less

Traumatic experience!! Will never ever take my pets here or recommend them! Very unprofessional. Only cared about how well educated they were which clearly they proved themselves wrong when the 1 and only test they took was negative. Won't go into the most traumatizing other test but will say that one came back negative as well. They only seem to care about there education level as I said. No compassion, there was one tech that was bluntly rude very hurtful towards us. I hope she loses her job she clearly don't deserve to work in a field that requires passion as well as compassion. They clearly need trained on how to be more professional and for the love of all pets as well as pet owners quit recommending putting them down as the only option and using the pet owner when they are in a fragile state your way of dealing with the easy way out!!!! I'm very outraged of the way it went. The bill was very expensive even though we were willing to pay for whatever it took to save our baby! I have so many regrets! This was just last week by the way!!! So no never again! Get off your high horse and do your job with passion and sincerity because you actually care! And get rid of the ones that clearly don't belong! I would give zero stars at the end! Read Less

We took our boy dog "Mack" to Indy Vet after 2 visits to 2 other vets for a mysterious illness that finally led us to them. I cannot say enough good things about the entire staff. From the time we checked in, to the final goodbye to our beloved guy, EVERYONE there was exceptional in how they handled Mack and also us!! That doesn't just happen , that takes sincerely caring individuals that LOVE what they do and it shows! It is in our most vulnerable times in life that we need compassion the most and Indy Vet delivered everything in a very professional but especially a compassionate way! We couldn't ask for more and I advise anyone in the same spot as us not to hesitate in trusting your beloved pet will be in the absolute best hands!! Read Less

My vet wanted me to take my Labrador retriever to IVEC because of a growth on her upper eyelid. When I got there, they told me they would have to do a biopsy to determine the growth. They wanted to biopsy on the eye lesion and a second lesion on her breast. I told the Vet, if the biopsies come back with cancer that I did not want to do surgery. When I came back, they told me that both lesions were benign from the biopsy, pyogenic granuloma and dense breast tissue. I agreed to surgery. The cost for the biopsy and surgery was $3,000. When I came back for a follow-up the next week, they told me that both lesions were T-cell lymphoma. While I can understand the lesion pyogenic granuloma being confused with T-cell lymphoma. They had told me the breast lesion was also T-cell lymphoma. Dense breast tissue looks nothing like T-cell lymphoma. They wanted me to do chemotherapy with them. The chemotherapy was supposed to be $5,000 per week for 8 weeks for a total $40,000. The Vet said if the dog makes it to 8 weeks then the dog was considered to be in remission. I looked up the average life expectency for a dog with T-cell lymphoma without treatment was 8 weeks. So I elected to not do the chemotherapy. She passed 10 weeks later. Read Less

My fiancé and I had to bring our beloved cat Finn here after our regular vet found fluid in his lungs. Unfortunately, he didn't make it but Dr. Scholz couldn't have been more empathetic and understanding. We were given as much time as we needed to make decisions. I am grateful to her and her staff for making such a terrible day go the best it possibly could have. Thank you!! Read Less

I have two rescue dogs that are blood donors here, meaning they visit every other month to donate blood. I have also had a major surgery for one of my dogs here, and the ortho surgeon is fantastic - Dr. Vecchio has a great bed side manner and I feel he really cares about his animal patients. I have a frequent flyer to this place for reasons mentioned above. I can not say enough wonderful thing about the blood donation program here and all of the benefits it brings to donors. The staff is always friendly and helpful. I have pet insurance and they always help me with my forms by filling them out and faxing them to the insurance company ( I mean who has fax machines anymore?).I would recommend this place to anyone. I would especially recommend looking into the blood donation program is you have a pet under 8 years of age as it is truly beneficial for so many reasons! Read Less

They have amazing specialists here. Dr. Gillespie has offered immense comfort and compassion for my FelV/FIV+ cat, and Dr. Leslie Moore was a gaurdian angel for my precious kitten with complex congenital defects...we both felt so comforted in Dr. Moore's care! I couldn't begin to thank them enough. For the 4 times I've had to use emergency services, I've been less satisfied and would recommend using only in serious emergencies and when regular vets are unavailable. By nature of the ER, they cannot easily provide the comprehensive care and whole-patient perspective as one who is already familiar with your pet. The high prices are difficult, but I'd pay whatever I can afford for my priceless furbabies.Read Less

Very good experience. Vet was very nice and explained everything in detail and gave us options. Also helped us get insurance to cover the cost of what our kitty needed. Very surprised about the bad reviews and think they are absurd. This place was awesome in the time that we needed them. Read Less

I am shocked to see all the bad reviews for IndyVet! My experience was nothing like the rest I have read. My personal vet was unable to identify the issue with my kitty so they told me to rush to this location ASAP. Upon arrival they immediately retrieved my cat and put her on oxygen (she was struggling to breath). The vet came in and described to me that she had fluid in her chest and abdomen, which my vet didn't detect. The vet went out of her way to show proof to me and the samples of the fluid retrieved. I was only given a few options and was understanding because my cat was 18+ years. When I decided to put my cat to sleep and out of her misery, they allowed us to be in a private comfortable room together. They did a complimentary casket and paw/face prints for me too. It was one of the most traumatic times of my life, but I could tell that Dr. Z genuinely cared. A few weeks later, I received a card in the mail with personal hand written notes from IndyVet and Dr. Z. The only complaint I have is I wish I could have been with my cat more during the testing and identifying what was wrong. I would have liked to been able to comfort her during that. Read Less

I actually like this place, for what it is. We don't plan on having to come back unless it's an emergency, but it's nice to know they are there. They came at the recommendation of my local vet when our kitten became sick. We arrived, had a quick check in process and were led to our room. They whisked Sully away very quickly, which we did not like. However, we were comfortable and they have free wifi, which was convenient. They also have bottled water and a Keurig machine, so hot coffee, decaf, hot tea and hot chocolate are available. The doctor was thorough with helping us decide what to do, but it always seems as if places try to upsell you on procedures. I already think $900 for an ultrasound on a 7lb kitten is steep enough. He got the treatment we felt he needed, but you never know anymore nowadays. We will only use them on dire emergencies. Good to know, they are 24/7. Read Less

This place is horrible! The Vet techs are extremely unprofessional and at times rough with my dog. I took her in because she seemed confused and disoriented, but when they brought her back to me she had a cast on her front paw. They informed me that she caught her claw on the kennel and it ripped off. Upon further examination though, I realized that they had cut her claws too close and this is what caused her new injury. When I asked the veterinarian, she straight up lied to my face and said that she could guarantee that they did not cut her nails. I wipe my dogs paws off every time she comes in from outside so I know that her nails were cut. If they would have asked me, I could have told them that getting her nails clipped is very traumatic for the dog and probably not a good idea since she was already under so much stress. All of this and then when I go to check out the price is almost $200 more than the price they originally quoted me. Horrible experience and still left with a sick dog that was in worse shape then before we arrived. Read Less

This place is horrible they care nothing about your pets and only about the money they lie to get you in and then say you are the liar they never said that blah blah make you sign a paper saying you are removing your pet against doctors orders because you don't have thousands of dollars right now and send you home hoping your pet pulls through again absolutely horrible place Read Less

I took my dog here 12/19/2016. She was vomiting and wouldn't eat or drink. They kept her overnight and rehydrated her. They took an X-ray and a $400 ultrasound. Neither test revealed any information, and they still charged us. The total was $1700, and they couldn't tell us what was wrong with her. We took her to another vet, where they performed surgery and saved her life. For $1100 the other vet found out what was wrong and put her through surgery. Also, IndyVet would not offer a payment plan. We had to raise the money to pay upfront. Read Less

I took my dog here 12/19/2016. She was vomiting and wouldn't eat or drink. They kept her overnight and rehydrated her. They took an X-ray and a $400 ultrasound. Neither test revealed any information, and they still charged us. The total was $1700, and they couldn't tell us what was wrong with her. We took her to another vet, where they performed surgery and saved her life. For $1100 the other vet found out what was wrong and put her through surgery. Also, IndyVet would not offer a payment plan. We had to raise the money to pay upfront. Read Less

Thank you so much for taking such good care of our sweet pup. After we'd been seriously misinformed by one vet, you helped prioritize the real issues and get Chompers back up and running again! I love how seamlessly you worked with our home vet. Dr. Moore and your entire team were fantastic! I especially like how she, her intern, and the techs took the time to clearly explain what they saw, what they expected, and what they suggested. They seemed happy to answer my many questions--I had no doubt that they had my dog's best interests at heart. They even estimated high on the surgery to the point where I got money back from my deposit at the end; that's one clear sign of a trustworthy practice. Read Less

The circumstances that brought us to IndyVet were sad but the staff at IndyVet were amazing and compassionate. Our beloved pug Bugsy had been diagnosed with a very aggressive cancer a few weeks prior. We live in Chicago and were traveling thru Indy on our way home on New Year's Eve after visiting family for the holidays. Bugsy was doing great during the vacation and we expected a few more days with him but the disease progressed quickly and suddenly he was not doing well. From the moment we got there, as they examined him and helped us make decisions they were caring and understanding. Dr. Matthews in particular was great. We want to thank IndyVet for being there for us and for helping us at a difficult time. I saw some reviews that noted that the clinic is expensive. IndyVet prices seemed to be similar to what I've paid at specialty and 24 hour clinics in Chicago (where we live). Keep in mind that you are paying for 24 hour care, specialists and critical care and sometimes that's needed and there will be a cost for that.Read Less

The circumstances that brought us to IndyVet were sad but the staff at IndyVet were amazing and compassionate. Our beloved pug Bugsy had been diagnosed with a very aggressive cancer called hemangioscarcoma a few weeks prior. We live in Chicago and were traveling thru Indy on our way home on the morning of New Year's Eve after visiting family for the holidays. Bugsy was doing great during the vacation and we expected a few more days with him but then as is the case with this disease it caught up to him and he crashed. We called IndyVet and explained the situation and that we were on our way and from the start they were amazing. We once Bugsy went down hill we'd be forced to say goodbye and help him across the Rainbow Bridge. From the moment we got there, as they examined him and helped us make decisions they were caring and understanding. Dr. Matthews in particular was great. We want to thank IndyVet for being there for us and for helping us at a difficult time. We received a card in the mail not quite a week later from the clinic with a very nice note from everyone who was there that day and the words of Dr. Matthews were especially comforting. It was a tough day but we appreciate that IndyVet was there for us.After reading some of the other reviews I am making this edit - many noted that the place is expensive. Yes Emergency and Specialty vets in general tend to be expensive just as other veterinary medicine can be expensive. IndyVet prices seemed to be similar to experiences I've had with specialty and 24 hour clinics in Chicago (and we've had quite a few with multiple animals over the years). You are paying for 24 hour care, specialists and critical care. Read Less

Last spring Dallas, our 7 year old German Shepherd/Lab Mix blew out her knee chasing after her sister (one of her favorite outdoor activities). Not knowing the extent of her injury, I though she might recover on her own. As time passed it looked like she wouldn't heal. I was not really fired up about her having to have surgery and never being the same again. When it became clear she was not going to get any better, we took her to see Dr. Vecchio. I was very anxious about this whole thing but Dr. Vecchio was very patient and thoroughly explained everything. This alleviated a lot of my fears. Needless to say, Dallas' surgery was scheduled for October. The staff took great care of her and followed up with us during her therapy. As of today, Dallas has fully recovered and is now chasing her sister again. Thank you IndyVet for taking care of my best furry friend!!Read Less

Thank you all at Indy vet for saving my baby Elsa!! Came in with my baby who had gotten into rat poison at my parents house they were very claim and gave clear instructions and made sure I understood everything along the way. Even when I arrived with her bundled up in blankets around 7:45pm they rushed her in quickly no wait. All the staff where there for my Elsa and answered all my annoying questions and never sounded angry when I would called every hour on the hour to check on her. They saved her life and I am forever grateful to them. Thank you so very much again From Kaggie and Elsa the toy schnauzer Read Less

I went at 4:30 pm on a weekday after explaining my dog had failed closed reduction, he needed open reduction of his hip dislocation and another veterinary surgeon couldn't see him for several days. I was told 'bring him over, we are open 24 hours'. So I took him directly from our regular vet's. Our vet had faxed detailed records which were not reviewed. We were there 5h and didn't see a surgeon. It wasn't 'life threatening' so the surgery team wouldn't be called in. I was sent to the pharmacy to pick up a pain prescription that was called in. The pharmacy called just as I got there to say the rx couldn't be filled because a written prescription was required. I went back and got a written rx which was filled at a different pharmacy. The vet was very professional, patient and knowledgable but perhaps inexperienced. I was terribly dissappointed at being misled by the front desk staff. My dog will have surgery tomorrow with the clinic that told me the truth.Read Less

I went after explaining my dog had failed closed reduction, he needed open reduction of his hip dislocation and another veterinary surgeon couldn't see him for several days. I was told 'bring him over, we are open 24 hours'. So I took him directly from our regular vet's. We were there 5h and didn't see a surgeon. It wasn't 'life threatening' so the surgery team wouldn't be called in. I was sent to the pharmacy to pick up a pain prescription that was called in. The pharmacy called just as I got there to say the rx couldn't be filled because a written prescription was required. I went back and got a written rx which was filled at a different pharmacy. The vet was very professional, patient and knowledgable but I was terribly dissappointed at being misled by the front desk staff. My dog will have surgery tomorrow with the clinic that told me the truth. Read Less

I want to give a million thanks to everyone that helped my cats Pheobe and Ava. On the night following Thanksgiving they started having issues breathing and Pheobe was passing blood in her urine! We just lost a cat the Monday prior to Thanksgiving due to neurological issues and seizures! I could not lose another fur baby! And thanks to the staff working I did not! My girls are on the mend and back to their cranky selves! (Side note everyone crying about the cost think about that the next time you buy an Iphone for $700 emergency medicine that is available 24 hours cost more..) Read Less

Please don't waste your time or money. Wait for your normal vet. I have been here a couple of times and it has been the same situation. The vet didn't listen but was very quick to shout out a large fee just to see what's wrong not fix the problem. They put you in a spot like you don't have a choice and it was something simple. $500 just to see & $60 at another vet to fix the issue. PLEASE don't waste your time and money. Read Less

Awesome place!! Bring your precious pet here for the care you need in an emergency. The doctor will respond very quickly to attend to your pet's need and give you an idea as to what it will cost. Very attentive these people are. Read Less

We are so grateful for the excellent service and compassion shown by the Indyvet staff! I was in a complete panic when we took our little Dixie in after having a seizure, and the staff made me feel much more at ease with their caring attitudes and quick actions. The facilities are spotless and comfortable for both the pets and pet parents. The TV's in the hospital rooms offer a nice distraction as well. Thank you from the Watts family! Read Less

In May of 2015 we rushed our rescued yellow lab to Indy Vet after she was diagnosed with Blastomycosis. Gabbee Mae was admitted through the emergency room as spent over a week in the hospital -- some of those days in the Oxygen tank. In spite of the odds being against her, thanks to the doctors -- especially Dr. Gillespie and the vet techs -- especially Molly, Gabbee Mae pulled through! The doctors, the vet techs, and the front desk staff -- everyone who works at Indy Vet are fantastic, kind, and compassionate. We have spent the past seventeen months getting treatment for Gabbee Mae at Indy Vet, sometimes spending more here rather than we would pay at her regular vet because of how well they care for her! Just recently, Gabbee Mae was violently ill while we were out of town and we asked her sitter to take her to Indy Vet. Gabbee's ALT levels were 30 times normal, but within a couple days she was back to normal and released. If it weren't for Indy Vet, the amazing staff, and the foundation which supports the hospital, Gabbee Mae wouldn't be here today. And for that, we'll be forever grateful to Indy Vet and do whatever we can to support them. We'll never be able to thank you all enough!Read Less

Disclosure: I own the business that does the IT work for IndyVet, but I have been in no way compensated for this review. It is an honest review from someone who has experienced IndyVet from multiple angles. A while back one of our dogs fell ill. She was not acting like herself, and slept outside one night which is very uncharacteristic of her. As a person who has worked with IndyVet for many years and knows how they treat their patients, there was no other place I would take her to. I drove past 2-3 other veterinary hospitals in order to bring her to IndyVet. Dr. Mortlock cared for her as though she we her own pet and gave me frequent updates and multiple options on a treatment plan and helped me make an informed decision about what to do and was very upfront all along the way as to what the costs involved would be. In a very short period of time she had it diagnosed as Leptospirosis and the next day our pup was feeling much better. On the third day she came home, as happy as she had ever been and it was very heart warming to walk in and have Lexi howl when she saw us. They took great care of her and kept her comfortable the entire time on her road to recovery. I believe it is a great testament to the staff and management at IndyVet that contractors who see how things work behind the scenes on an almost daily basis go out of their way to do business with them as a pet owner when their furry family members fall ill. If one of our pets were to unfortunately fall ill again, there would be no other choice for our family. I would take them to IndyVet because I would know with no uncertainty that they would be well taken care of and have the best chance for recovery and that I would always know the costs involved and the people caring for them behind the scenes. Read Less

My husband and I were very please with the service we received at Indy Vet. But more importantly we are grateful for the time and love they showed over baby boy this past week. Max Harris has already showed so many improvements in such a short time after a very difficult back surgery. Max was unable to use his back leg after having a slipped disc from playing fetch and is already able to stand and take several step after just a few day. We will never be able to thank you ALL enough. God Bless you all!!! Read Less

24 hour vets are wonderful to have the problem is this service also feels they can extort money. Because they are 24 hour they feel they can charge more after a certain time. I get that but you are open 24/7 irregardless you shouldn't have to pay 3 to 4 times normal rate because you came in at 10 pm or even 3 am. They are a clean facility with great vets. But be very careful because they are very very overpriced. Look around ask your vet who they recommend. There are more reasonable facilities in the area. Read Less

We had to rush our 3 year old Yorkie Fiona to the hospital at 2AM due to her having a seizure! As we arrive they made is very clear that we had to pay $600 before they would even look at her! I understand that but, they were taking their time and didn't seem too concerned about our beloved pet. They told her that she wouldn't make it and we should prepare to put her down. They gave her seizure medicine and told us they  wanted to keep her over night for an additional $1,500... We took her home and she has been fine ever since.. I couldn't believe the way these people treated us at our lowest moment. No empathy or compassion.. Thank god our Fiona is fine but, please consider going here before hand!!! Read Less

Thank you Indyvet for saving a life! My 6 year old dog became very ill  and many trips to my local vet could produce no answers to the mystery.  A good friend suggested Indyvet as they had saved her pets in the past. I called my vet, they called Indyvet and we were on our way. My dog was lifeless when we arrived at Indyvet and they warned she could go I to cardiac arrest. I went home praying but knew she probably wouldn't make it and prepared myself for the worst. That night around 9PM I received a call from Dr. Strahl. My baby was responding to the I.V. and they would soon have her strong enough to run tests. The next day I got confirmation of the results and found she has Addisons Disease. My baby stayed in hospital two more days and I received photos and emails to keep me up to date on her progress.  Now 5 days after release she is taking her meds and back to being the little girl she was before her episode. THANK YOU INDYVET.  You are all angels in my book. GOD bless each end every one of you. Read Less

Needed a emergency vet for Bella.   It was early in the morning and we were headed North on I65.  Found indy vet and gave them a call.   We were instructed to come right in.   They are fully staffed with skilled folksy who immediately took to our needs.   Could not have asked for better emergency care.   They provided options on tests so we could decide.  They did not push anything  on us.   Yes things are more expensive at an emergency center but we did not want to wait for a small clinic to open hours later only to find we would need a larger facility and lost time waiting    The dog was treated,   all test copies and x-rays provides for our home town vet.   Vet was Dr Kelly,  Robertson who was very personable,  knowledgeable and professional.  If you need emergency care,  don't hesitate to come here. Read Less

This place is legit! I noticed a large wound on my dog at 10:15 PM on Saturday night and I did not know what to do. So I searched Yelp and found IndyVet. 5 minutes later me and my fav dog were on our way. We showed up and IndyVet far exceeded my expectations: Super-friendly checkin staff, nice waiting room, there is a wait, but duh! it's just like the ER- where you always wait. I was just happy to have a competent and quick doctor/vet. My bill was not astronomical like I expected- but it wasn't cheap. Update 6 days later my dog is healing up nicely! I hope for my dog's sake I don't need to go back but it is a comfort to know a great 24  Hr option exists if needed. Read Less

I think this veterinary hospital has been added twice, under 2 different names (the other name is Indianapolis Veterinary Emergency Center) or IVEC, but the address is the same. I've decided to post my review under both...so if it looks familiar, that's why. They were all very compassionate but they were not able to save my poor cat, Ion. My bill was around $815 for about 45 minutes of work, blood tests, oxygen, IV fluids, CPR, euthanasia, private cremation (so I get his ashes back), and a paw print. An appointment with exam is $89. Why come here though if the prices are so high? They run all their tests in-house. There will virtually always be a veterinarian and team of techs available to help you when you run in, unannounced, with an animal barely hanging on to life. If I had driven frantically to my regular vet, they wouldn't have been able to run his clot times so we wouldn't have actually known he was bleeding internally and that his blood had stopped clotting...it would've been guessing.They do lose a star for price-gouging for cremation. Because I used to be a vet tech, I know what happens when you select "group burial" or "group cremation" and those weren't options for me. He's been my best friend since January of 2005 and he deserves better than that. This clinic is located off Emerson near the 465/65 interchange on the south side, only about 15-20 minutes from downtown. I hope you never need to visit it but if you do, they are all very kind, patient, and respectful of your wishes. Read Less

Had to bring my pup Stella up on a Sunday.   Yes we had to wait a long time and yes it was very expensive.  With that being said, all of the staff were very professional, caring and compassionate.We were very fortunate to have Dr.  Gellespie who was wonderful.  Since we were an hour away it was quite difficult. She called everyday and returned phone calls promptly.Unfortunately our pup didn't make it.  The most important thing to come out of this is that she encouraged me to have my other dogs tested for the same bacterial infection.    One of my dogs who didn't have symptoms had the same thing.  My vet in bloomington contacted Dr.  Gellespie and between the two of them Milo is doing much better(no thanks to my limited skills on shoving antibiotics down his little throat).  So thank u Dr. Gellespie.I would not hesitate to bring another of my pets here in an emergency. Read Less

Please, please, please do not take your animal here. I wish I had listened to the negative reviews that I read before taking our kitty in on labor day. There were hard pressure sales tactics for things that would only have prolonged our cats suffering. I understand that an emergency vet costs more money than a regular vet, but these people seemed only interested in our credit card, not what was best for our cat. Read Less

Animal Lovers BEWARE! I cannot believe what I just read about IVEC, 5425 Victory Drive, Indianapolis, Indiana on mobile.fox59com ****BEWARE, DO NOT TAKE YOUR ANIMALS TO IVEC!!!!!** This was posted on Friday, September 30, 2011 @ 12:12 PM: Indianapolis--An Indianapolis veterinarian is charged with beating a vertebrate animal, after police said he hit a dog in the face during surgery. According to the probable cause affidavit, two veterinary technicians with the Indianapolis Veterinary Emergency Center contacted the Indianapolis Animal Care and Control on a complaint of animal cruelty. The veterinary technicians said they were assisting Dr. James Speiser with rhinoscopy procedure on a 6-year-old Great Pyrenees dog back in May. In the procedure, a thin, tube-like instrument is inserted through the nose for examination. The workers told police while the dog was sedated, Speiser attempted to insert a scope up the dog's nose. One of the workers said the dog sneezed and stated ti was common to do so. The worker said the doctor began swearing and ordered more sedative for the dog. The probable cause stated the doctor returned shortly after the dog was further sedated and attempted the procedure again.The worker told police the dog sneezed a second time, so the doctor punched the dog in the nose out of anger. The worker said the procedure continued without further delay. According to the workers, the doctor later apologized to them for striking the dog. Police said there was no visible injury to the dog after being punched. The dog was returned to his owner the next day. Indianapolis Animal Care and Control contacted the dog's owner to inform him of the allegations four days later. The dog's owner said he was not aware of the incident and said his dog was currently at the clinic for a follow-up procedure. Police said it was later discovered the dog passed away during the second procedure. Police were told the dog died while he was being sedated. Officers interviewed employees at the Indianapolis Veterinary Emergency Center and found Speiser had not begun treating the dog when it passed away. Furthermore, police said no inappropriate behavior was observed by the employees. The dog was sent to Purdue University for a necropsy. The probable cause stated there was evidence of a recent medical procedure and infection in the right ear and nasal cavity, but the necropsy was unable to determine the cause of death. SPEISER WAS CHARGED WITH ONE COUNT OF BEATING A VERTEBRATE ANIMAL, WHICH IS A CLASS A MISDEMEANOR. Read Less

IVEC is exactly like an emergency room- at least the ERs that I have had the misfortune of visiting. It seems empty, the staff at the front desk seem irritated, and a short visit costs so much that you will be feeling it for months to come. While you might be placed in an examination room as soon as you get there you likely won't see anyone other than the front desk staff for what seems like an eternity.On the other hand, the doctors seem to know what they are doing. After I took one of our dogs to IVEC my girlfriend and I called our regular vet's office- which, unfortunately, was closed during our emergency- and they agreed with the course taken. They told us that IVEC was doing exactly what they would have done.While IVEC is incredibly expensive there seems to be good reason.- They have equipment that other veterinary offices don't have, they have their own blood bank on site, and they are staffed 24 hours a day, 7 days a week.I believe they took great care of our dog, but we are paying through the nose for it. Read Less

My husband and I took our 8 year old male cat here after he developed a urinary blockage. He ended up needing 3 days of a urinary catheter, followed by a perineal urethrostomy (surgical widening of the urethra).He was at IVEC for a total of 5 days and it ended up costing us somewhere in the neighborhood of $5000. I realise this sounds like a LOT of money. Heck. It IS a lot of money... But if your pet has an emergency, this is definitely the place you want handling their care.We initially took our cat, Figs, to Banfield (in Petsmart). It was a Sunday morning and that was the only non-emergency vet that was open. They were busy, but they confirmed that he had a blockage, and referred us to IVEC. I'm very glad they did. IVEC is a 24 hour care facility, so someone was always looking after him. This is not the case at many other vet's offices. They leave for the night, and the animals are alone until the next morning.  It comforted me to know that if something happened (like the night when he accidentally pulled out his catheter at 11 p.m.), someone would be there to help him.The staff was very friendly and helpful, and encouraged us to come see Figs anytime we wanted... we just needed to phone beforehand. (We ended up visiting him every day.) They were there to answer questions we had, and they all seem very knowledgeable and caring. They were also very good about communicating the costs along the way, including any additional fees. We did not feel any pressure or judgement from them based on any decisions we made for our pet. I felt they were honest and forthcoming about everything.One thing to be mindful of is that you will likely do a lot of WAITING while you are there... Keep in mind that this is basically an ER for pets, and so be prepared to spend a lot of time sitting along in rooms waiting to hear from the vet/tech/etc. as they care for not only your pet, but for other pets who need emergency care. They may not appear to be busy based on the parts of the facility that you see, but there is a lot going on behind the scenes. Read Less

We live 90 minutes away, but several local veterinarians agreed that IVEC has the specialized equipment and staff for the dental surgeries our FIV+ cat needed.Our 16-year-old FIV+ cat has needed dental surgeries twice, and both times IVEC did an outstanding job on her.  Yes, it is expensive.  They have a large variety of state-of-the-art, specialized equipment and their veterinarians have specialized training, so it is certainly understandable.Both times, the wait was very long, but our cat was not so much an emergency as a very specialized case, so we understood that emergency cases would take priority, and they were particularly busy nights.  The cat's current condition, and the tests and procedures needed for success were clearly explained.  Both times they gave us estimates that clearly detailed individual charges.  The first time the estimate was fairly close.  The second time, we ended up paying much less because the surgery went much more smooth than anticipated.  If they wanted to cheat and make money off of us, they certainly could have on our second visit.Our cat received top quality surgery that she could not have received in Terre Haute, IN.  Both times, she recovered very quickly with no complications (again, 16-years old and FIV+).  If we are ever faced with another veterinary emergency or need highly specialized veterinary care, we will not hesitate to take our animals to IVEC again. Read Less

First things first, this is an EMERGENCY vet.  Do NOT try to go here for shots, routine check-ups, minor injuries/problems that happen during normal vet hours, etc.  You'll just end up frustrated.That said, if your pet has a medical emergency, this is THE place to go.  Yes, they are expensive, but chances are if you are thinking of taking your animal to an emergency center, they are worth the money to you.  This is an excellent emergency vet, regardless of all the "horror stories" other people have about it.  There are a few things that need to be addressed that have popped up in other reviews here and on other sites:1) They don't seem busy, but it takes forever to be seen.  Here's the deal, they are exactly like an ER at a hospital.  However, at a human hospital, you get to see behind the scenes stuff when you are taken back.  At IVEC, unless you ask, or your pet is unable to leave the hospital room, you will probably never see behind the scenes.  Just because there is nobody in the waiting rooms or in the lobby, doesn't mean there are no animals being taken care of.2) All they want is money, they don't care about my pet. Simply NOT TRUE!!! Think about this: How much did your last human ER visit cost? And I'm not talking about what you paid out of pocket.  The thing we forget is (unless you are incredibly wealthy), our pets don't have insurance... X-rays, MRIs, and other diagnostics cost the same for animals as they do for humans, the difference is humans pay a company to cover those ridiculous costs.  That's not just IVEC that charges a ton for those tests, it's any vet.  Just because it is expensive, doesn't mean they don't care.  Go in and ask them about Echo or Nubs (my two dogs who have both had surgeries there).  It's been forever since we've been there, and I can GUARANTEE almost every person there will be able to tell you about them.  I'm sure an emergency vet that sees thousands of dogs a year would remember them if they "didn't care".3) They only give you two options and make you feel guilty if you choose one that doesn't involve their treatment.  All I can say to this is ASK QUESTIONS!!!!  One thing that I have found there is that they are never afraid to answer questions.  If you don't ask questions, then you will never find out why there are only two options (which generally in an emergency situation, human or otherwise, there ARE only two outcomes).  As far as being guilt tripped into their treatment, I ask, did they try to make you feel guilty or did you just feel guilty for not wanting to spend that money on your pet?  Chances are it's the latter.  Actually, Dr. Speiser told me personally that if I felt I couldn't care for my dog post-surgery (Echo who is paraplegic following IVDD rupture) if he didn't regain the use his lower body, then the surgery wasn't worth the money and euthanasia was probably the best course. 4) They promised me my pet would be fine.  I'm not really sure which vet this was (use names if you're going to make these claims), and honestly, if they told you flat out your animal would be fine, then you have a right to be angry.  However, regardless of how "routine" a surgery was the vets there always informed me of the risks involved.  Just like a human ER where sometimes people die after "routine" surgeries, stuff happens.  Infections are common after surgeries in humans and animals alike, which is why after any procedure, anti-biotics are ALWAYS given.This review is not targeted at any single reviewer who gave IVEC bad marks, nor am I trying to say that you are wrong for doing so.  I just wanted to point out a few things that seemed misconstrued.  I speak from more than one experience with IVEC (4 surgeries in the past year), and as much as I love the place, I do NOT work for them.  Echo's IVDD surgery was unsuccessful, through no fault of IVEC.  Nubs has had a successful tail amputation (took 2 tries, but, as I've done my research, that's fairly normal) and an intestinal blockage surgery.  All 4 times, we have been treated with the utmost respect and kindness.  I would be shocked if there was another vet that would have put in the time and effort IVEC (in particular Dr. Speiser and Amy) did to help a virtually hopeless case like Echo.  I would be shocked if another vet CARED MORE!!!  In an emergency situation, I would not hesitate to bring another animal to IVEC!! Read Less

I wish there was a fractional star rating available so I could give this place even less than one star. How bad is it? BAD! Never.... NEVER... take your pet there in an emergency. They have regular practices to get your hopes up and get more money out of you. If you ever challenge them, they LIE, and I have proof. Over  a year ago, one of my dogs attacked the other. I thought the victim was going to die. At IVEC, they said with "The gold standard" of care she would be fine. Not only was she NOT fine when released, her infections (if they were ever gone) came back and she had to be put down. She wasn't eating, and had tubes sticking out of her head to let fluids drain. It was an awful awful experience, and they never acknowledged any wrongdoing.What's worse, is that they are still in business, and will lie when challenged on their care. They've got their routine down, and it will cost you thousands if you go there in an emergency. I tried following up with the head directly at first, and never heard from that person.THEY.DON'T. CARE. It's all about the money. Read Less

this was absolutely was 1 of the worst experiences of my life. i made the terrible mistake of taking my cat bob to this terrible place.4 years ago bob went to his box and couldn't go to the bathroom. he was straining and crying and i knew i had to do something quick.the reason why it has taken me this long to write about this is - i was told by my vet there was nothing i could do and it really has taken me this long to be able to talk about it. i went through the phone book and found the closest 24 hr clinic.i called them and immediately was their fees. i didnt care about cost, i just wanted him better. i rushed him there,pd the down payment as soon as i arrived and then they started asking questions.i was very upset but remembered that he was very allergic to ketamine. i told them WHATEVER you do DONT give him ketamine-he was given it as a kitten and his eyes rolled back for 3 days.bob was now 10.the person doing his chart said i am so glad you told us that and specifially wrote on his chart ""ALLERGIC TO KETAMINE"".the next day they called and said that i could pick him up- he was very sleepy but ready to go home.i paid the rest of the bill and when i went back to get him-his head fell in his water bowl and i said what did you give him-they looked at the chart and said ""ketamine"".i was in shock,i couldnt even talk-i picked him up out of the cage and brought him home.a friend said- he looks bad-you need to call them- so they said he needed some supplement and i went back and got it for $12.00 more and rushed home to give it to him. he died in bed with me that night. i think the bill was about 1,700-i never got any money back or even a sympathy card. dont ever take your animals here.it was total negligence and i hope it keeps you from taking your pet there.i was told by my reg vet that when you sign that release it even releases them from negligence.so l lost my baby and a lot of $.i will continue to post everywhere i can to warn people. jeff horton Read Less