Irvington Pet Clinic

I like the vet here. He played with my dog as he's scared of the vet (traumatic experience with last vet, which is why we switched). My dog loves him. He explained things well, and answered my questions, which seems simple, but is too complex for other vets to do. The vet seems very sincere, and that he really love animals. Also, there's the prettiest office cat that is demanding of attention. ♥ Read Less

I love going there for my pet's care. OFC my cat and dog detest visiting anything with needles or nail trimming but they are friendly, polite and warm. Every 8-10 weeks I have to bring in my aged cat for nail trimmings. They are nice to allow me to come in short time notice. I miss seeing Ruth, she can sign. I hope to see someone there that can communicate in sign language. I am their forever customer. :-) Read Less

The staff are super nice without a doubt. I have three small dogs and their yearly exam and shots added up to $850. Then one went in for their yearly dental to the tune of $530. Charges were not fully explained nor was I advised of those that were not completely necessary. My expectation is a full breakdown of fees and a post surgical consultation by the Doctor. Neither happened. I'm still in shock over the $850 for the yearly exam. Your bedside manner is subpar. You ask me to spend a large amount of money I expect my hand to be held. You have lost my business. Read Less

The vet was very friendly and I felt he cared my concerns about the health of my dog. He explained what tests were needed to help diagnose her issues and then took the time to explain the results. I'll go back. Read Less

First off, this is not my regular vet but WILL be from here on out! I called them this morning out of the blue for 3 boxer puppies all showing signs of conjuctivitis. Even though we were new patients, they had an opening and got us in ASAP! Everyone was extremely sweet and helpful to me and my babies! They did a thorough exam on all 3 of the pups, prescribed their medication, and even saw something in one of them that my regular vet has missed! Dr. Morand and tech Kara were so kind and gentle and the entire staff was sweet and so great in helping me get 3 pups in and out! Finally, the cost of the visit and meds was SO resonable! Again, we will be making this our regular vet clinic! Thanks to everyone there that made a potentially stressful experience go so well for my babies and I! Read Less

I was very disappointed with the customer service I received from Irvington Pet Clinic. My cat is diabetic and needs insulin. I tried to refill my prescription through an outside vendor using the prescription I received from the Irvington Pet Clinic. I was contacted by the vendor who stated that Irvington Pet Clinic refused to refill the prescription. I called IPC and talked with Sarah and explained to her that my IPC vet had agreed to allow me to use a more affordable insulin prescription instead of Lantis (which he originally ordered) through the outside vendor. She said she had no record of this and didn't have any of this information in her notes. I explained to her that the outside vendor had already provided two insulin orders with the Irvington Pet Clinic prescription in the past two months and that I need an additional refill. She refused to refill it after stating repeatedly that "there was nothing in her notes" about this prescription. She was rude, unprofessional, argumentative and showed no concern for my cat. I then e-mailed the clinic with screen photos proving that I had had two insulin orders processed with the IPC prescription before. About 60 to 90 minutes later I was contacted by Caryn from IPC who said that my photo evidence did line-up with the visit I had with my IPC vet and that the clinic must have forgotten to make notes that the prescription was for a cheaper cat insulin instead of Lantis. This entire frustrating process could have been avoided if proper notes had been taken and if Sarah had taken the time to investigate my claims instead of choosing to be combative. Caryn did try to smooth the situation over and said she processed my refill request, but she also said that Sarah "enjoys the back and forth with customers." I responded that I didn't enjoy the back and forth and that my conversation with Sarah was not good. It is very disappointing to see that IPC employs customer representatives that don't take proper notes, don't properly document prescriptions and choose to be argumentative instead of helpful. Most disturbingly is that fact that IPC's lack of proper documentation and their delay in processing my prescription refill could have harmed the well-being of my cat. I hope that proper remedial actions are taken to ensure that no other customers receive the treatment I received. Likewise, I hope that the manner in which IPC representatives speak to customers who are only trying to protect their pets is reviewed and improved.Read Less

I am so impressed with my experience with Dr. Schnarr and staff! Everyone in office is very polite and compassionate! I was in desperation when I walked in with my baby and they did not hesitate to take him right away and do what needed to be done! Although I feel we have a bit of a road ahead, I feel very blessed to have found Dr.Schnarr. I am more than confident that he and his colleagues will work with Cookie to the very best of their ability! I appreciate the fact that this is an honest, competent, compassionate clinic that truly has the animals and owners best interest at heart. Read Less

I'm told that the Vet who owned this practice retired and sold the practice to a large corporate entity. Until a new permanent veterinarian is chosen, they are covering with relief vets. That being said, we were EXTREMELY satisfied with Dr. Arnold, the relief vet whom we saw. I chose three stars however, because I am very concerned about this practice's long term commitment to its clients and willingness to invest in technologies needed to bring it to the cutting edge of veterinary medicine. I am hopeful, but doubtful. These types of issues are common during the transition period after the sale of an historic practice. Time will tell and I hope the transition is resolved quickly. Read Less

I would never come back to this place again. My dog was in pain and limping and they told me they could not see her for 4 days and to call another vet. Which is what I did, and I will never be taking my animal back to this place. Pretty sad that the vet she had been seeing her whole life would not make her a priority. Crestview worked her in immediately. Bye Irvington Pet Clinic! Read Less

Dr. Schnerr is amazing. He's straightforward yet compassionate. He's taken care of all my cats over the last 10+ years, and has performed a miracle surgery on one of my cats. The rest of the staff is equally wonderful. So friendly and so helpful. Highly recommended. I won't go anywhere else. Schnerr will tell you like it is. Read Less

Very disappointed. Called to get my dog, who is established there, in to see a vet due to mucus in his bowel movements that just came on. Receptionist told me she didn't have an opening but could get me in after the weekend on Monday. She went on to say, take him somewhere over the weekend if he gets worse.... God forbid you add one dog on to the day! This is very bad customer service as well as dismissing a condition that could be serious! Read Less

I want to thank them for taking care of my Oreo today he was a very sick boy that I had to let him go but the doctor she was so very compassionate and tried everything she could to make him comfortable . I will miss him terribly Read Less

I have found my new vet!!! I recently moved to Indy and after visiting another vet for my dogs allergies I was about to give up and drive my dog back to fort Wayne...but I tried Irvington pet clinic and they were GREAT!!! They made me feel like I have been coming there for years... AWESOME!!!! Read Less

I brought my dogs in to have check ups and shots, the staff was very nice, but had a real problem with the vet.  She made no attempt to socialize with my dogs and put them at ease before she started poking and proading on them, so my dogs were very nervous.  One of my dogs she said was mean, all 5 lbs. no teeth of him.I would not recommend this business to anyone. Read Less

I've brought my neurotic dog here multiple times, and they've dealt with him/our situation really well. See, he hates going to the vet...he hyperventilates and starts losing hair the second he goes through the door. He also hates other dogs (but he likes cats). Each time we've gone, the clinic has given me the "all clear" and allowed me to hustle Mr. Bad Dog straight into an exam room to avoid confrontations. They also let the clinic cat come in to visit him. The vet enters, takes a gander at the dog and his teeth as the dog nervously paces the room, I then apply the muzzle (he'll bite ME if he's scared enough, and I don't want to risk it), and the prodding and inoculating begins. Quick, efficient, and thorough, in no time Bad Dog is back on the ground, muzzle off, eating treats from the vet tech. And acting like a Good Dog. This vet solved our problem of having a dog that sheds constantly, sneezes constantly, "snots" onto your pants with his itchy snout, and digs at his belly. First, the dog got a steroid shot. Then, he was on steroids for about 2 weeks. Now, he just takes some doggie antihistamines each day. He's like a different dog. Much easier to clean up after, much less annoying (I hate dog snot), and MUCH more comfortable. Also, the red patches on his belly went away and the fur on his belly grew back. Thanks so much, Irvington Pet Clinic!On 3/25/13 I brought my 2 cats in for rabies vaccines, exams, and dewormer. The doctor was thorough with both of them and gave them an injection so they wouldn't get giant lumps at the vaccine injection sites (they've had this problem in the past). The dewormer is topical, which is great so the cats don't gag and foam dewormer everywhere. He was very complementary towards my monstrous cats...because they're the best cats ever. I also brought in a sweet, fluffy stray (Rags) that I've been feeding since around Thanksgiving. As it turns out, SHE is a neutered male. He has only 2 wobbly teeth left, and he tested positive for FIV (cat AIDS). Dr Schnarr and the vet tech were really compassionate about the whole thing. He did recommend euthanasia to protect the other cats in the neighborhood, but he gave me a week to sort things out and try to find placement for Rags. He stressed that FIV+ cats should not be outdoors. Education and advocacy is an important part of being a veterinarian and I really respect that Dr. Schnarr doesn't gloss over this part of his job. This is why I've now given IPC a 5-star review. Read Less

My babies mean the world to me and Dr. Schnarr is the only vet I trust to care for them. I've been taking my cats to him for 20+ years and he has always been kind, caring, compassionate and professional. His knowledge of veterinary medicine is amazing. He even has a sense of humor to boot! The staff are fantastic and seem to always have a smile on their face when I walk in. I wouldn't take my fur-babies any where else. Read Less