Pet Pals Veterinary Hospital

I took my new adopted dog for a check up. I ended paying more money than I had planned for. When I made my appointment they told me it was going to be about $59 a firsdt time office visit plus additional fees for vaccines and flee, heartworm, ticks, Ect. I ended up paying $119.50 JUST for the office consult visit, which did not include the heartworm, tick, flee , and parasides check, ect!! I know that owning a dog can get pricey and as a dog owner I take full responsibility and I don't mind paying, but I just feel like they should be more specific and honest about their pricing. When I asked why I was charged that amount for the office visit they told me that is about $59 per 30 mins appointment and mine took 1hr, which I feel like half of it was me waiting on exam results and me filling out first patient documentation. I'm sorry, but ME filling out paperwork and waiting on exams should not count as part of my appointment time. Also, they had to run the exam twice through their machine because their machine was acting up so it meant more time was passing by for them to reach the hr and charge me more. Also, When I made my appointment I was told my appointment was going to be around $59 and that it was going to be 1hr long, but never that I had to pay $59 per 30 mins. So if you plan on taking your doggie here for the first time just be aware of their pricing. Anyways beside the pricing confusion, the staff took great care of my dog and was super patient and sweet to both of us. Read Less

I took my two dogs to this office with the understanding that they would have a holistic approach to caring for my animals. I'm sorry but giving dogs Chinese herbs or offering questionable acupuncture does not make an office "holistic". My older dog wasn't even offered a blood test. Had I known that Dr. Natalie was not planning to help him survive, I would have walked away. They pulled quite a bit of money out of my wallet and my dog died. This location changed when they kicked out the original owner. It's a money machine now. Read Less

Thanks to Dr. Natalie and crew, our 14 year old Corgi "Strider" is walking much better and seems to have most of his pain gone from his disk injury. She recommended acupuncture and the results have been amazing! Read Less

I was thoroughly impressed by Dr. Shaw and her staff on my first visit. The level of detail of the history and physical exam gave me the assurance my dog was in the best hands he could be in. She was patient, elaborated and explained things till I felt comfortable with the game plan. I am in the medical feild so when I see they are basing their treatment protocols on the most up to date research, combined with a loving touch, I know this is the only vet I will bring my four legged family members to. Read Less

I've been very happy with our visits so far.  My 12 year old dog has pretty severe heart disease and we had seen other vets up until going to PetPals without much improvement.  We went here and they adjusted his medication and I have seen marked improvement!  I'm so happy we went here!  I just wish they were closer to my house!  We drive from Bloomington, IN to get to them but I feel it is worth it!  They call me about once a week between my dogs appointments to check on him and make sure the medication is still working.  They are always very sweet and seem to care about my dog's well-being! Read Less

I brought our rescued pit bull here after having been refused service from multiple different vets due to his fear aggression. With other vets he would not let anyone handle him, and I felt like everyone had just given up. I 100% understand that safety is paramount, but I didn't know what else to do to get him basic vet care. I called Pet Pals almost in tears after yet another failed appointment at another office and the understanding and care I was met with from Diana was amazing. I brought him in to Dr. Olden-Stahl at Diana's recommendation. From the time I walked in until we left, everyone went out of their way to help him and us feel comfortable. Dr. Olsen-Stahl was so understanding of the trauma he likely experienced in his past and was adamant that we not push him past his comfort zone. She kept the door open during his visit to help him feel less trapped. She focused on a solution for his anxiety that will not only help him with future vet visits but help him in his regular day-to-day life too. I can't tell you how relieved I was that a vet understood instead of judged or sent us elsewhere. He was just there for a heartworm test, but she also offered us advice with other aspects of his care. I can't say enough how kind and helpful everyone I have interacted with has been. You can tell the staff has a real love for animals and want to do right by them. I will be taking my other, much easier, dog to them in the future because I've been so impressed with them. Read Less

This was my first vet experience and I'm so impressed with our visit! The staff was soft and kind with our cat and were really helpful in giving guidance on how to most effectively care for our new pet.Read Less

This vet is wackadoo!  I took my dog there for an ear infection.  Since she has anxiety they politely asked I come back with my dog tranquilized a week later however charging me s $130 for an office visit and hemp oil!  This morning I go back for the visit after giving her the tranquilizer and when I arrived they told me the visit wasn't until the following day even though a confirmation call stated it was today.  The vet said they were too booked to see her and I was left with no other options.  So with my dog doped up I left and took her back to her normal vet.  This place is all about feeling good, eastern meds, hemp oil and probably smoking a little themselves.  The staff up front are disorganized, unapologetic and the office is aged and outdated for technology,  I will never return or recommend this place!  I believe they are not a professional vet office that truly had information on how to care for animals.  The people that give other good reviews might have s screw loose also and want this kind of persons looking after their pets.  When I left I took my dog to her. Penal vet who immediately saw her and is now treating her.  Isn't the most important issue to take care of their health?!  As you can see below the response was that I was a day early for the appointment.  Yes the appointment time was communicated as Thursday but the voice mail message on that Tuesday said I was scheduled for Wednesday and I didn't get my message till after the office had closed.  Yes the office staff was flustered and not very empathetic either.  Again this place is unorganized and didn't really care about my dogs health more than being correct about the appointment.  I think it's telling that they reached out on this review and covered themselves but never followed up with me by phone to apologize.  Again more concerned with my review and the public opinion than serving the customer! Read Less

On the recommendation of a really good friend, my dog recently started going to see Dr. Olden-Stahl, and we absolutely love her! I am very impressed with her knowledge, skills, and how well she explains things. Everyone who works there have been so nice and helpful. The mix of holistic and traditional medicine is ideal for the health of my dog. I highly recommend this place! Read Less

We love all the help and advice that Dr. Natalie Olden-Stahl Boone gave us for our dog Catalina after she was hit by a car. Dr. Olden-Stahl Boone recommended acupuncture and I truly believe it helped Catalina save her leg and the use of her leg. I highly recommend Pet Pals and Dr. Natalie Olden-Stahl Boone for all your animal needs. She's wonderful!!!!  Very kind and caring!!! Read Less

We picked up Francie's ashes today. Drs Towle and Olden-Stahl, as well as all the office staff could not have made the process more beautiful and peaceful. There are no words to express how grateful we are for you. Read Less

Thank you Dr. Olden Stahl for the kindness and compassion with which you treat my dogs! I have had poor experiences with a vet in the past and this is a much different place.  I feel heard and not judged at Pet Pals.  I would love more affordable prices for aquapuncture but understand that it is an expensive (and voluntary, supplemental) procedure. I never feel pressured to pay for anything I don't elect to do.  Positive experiences every time, even with a chronically sick dog. Thanks! Read Less

I've brought my pets to see Dr. Towel since '07 & I cannot imagine trusting another vet. I particularly like the holistic approach and the staff is marvelous! (Especially Heaven, who has calmed my jangled nerves many a time when my Lili has been ill!!!!) Can I rate them a 10 out of 5? Read Less

We drive over 20 minutes to go to this clinic. It is well worth the drive! Our dogs are as comfortable as they can be for their "personalities". Dr Towles was very knowledgable and answered all of my questions in a matter I could understand. Read Less

Dr. Toll is one of the best vets I've ever known. Not only did her knowledge of acupuncture give me six additional month with Ally but when it was time to put Shelby down she broke personal plans so I could take my time and say goodbye. Her staff is first rate as well. Read Less

Everyone at Pet Pals is compassionate! Dr. Olden-Stahl and Dr Towle have both treated chronic Conditions in my rescue dachshunds and they figure things out when no one else can. I am grateful for their care! I especially recommend the holistic treatments. acupuncture and laser. They work and save you from surgery! Read Less

I transferred to Pet Pals about three years ago, and have been totally pleased with the quality of care. Dr. Towle is thorough, compassionate, and patient with both my dogs and me, and I wish MY "people" doctors communicated half as well! Yes, we sometimes have a fairly long wait, but that's because they are giving other patients the time they need and I know Dr. Towle will also spend as long with us as we need. My pets are my kids, and I feel confident trusting their care to the folks at Pet Pals. Read Less

I have been a client at Pet Pals for over 10 years. They have always provided excellent care and advice. The staff and doctors are amazing. This is not a place where there are new doctors all the time. Dr. Towle and Dr. Olden-Stahl know my dogs and have been there for their entire lives. Compassionately treating everything from the smallest scratch to the worst cancer. They are truly family now. I can't recommend them enough. Read Less

I just love Dr. Julie. She makes my boxers feel amazing. Recently, Trinity yelped when I touched her muzzle. Her regular vet thought she might have a bad tooth. $500 later, the X-Rays were inconclusive. We went to see Dr. Julie and she found the problem. Trinity had a vertebrae in her neck that had slipped. After her adjustment, Trinity was all better. Thank you Dr. Julie and your magic hands.Read Less

Dr. Arnold is great with our pets and we appreciate his willingness to take the time to explain everything so thoroughly during each visit. This is a place where our pet's health is clearly of utmost importance. So happy to have found this place and would highly recommend it! Read Less

I love Pet Pals! They take the best care of their patients, and the patients owners. The staff are compassionate and excellent communicators! They just provide the best overall care for everyone!! Dr Towle was so wonderful and compassionate when I had to put my beloved, geriatric kitty down, with late stage kidney disease. We would not take our pets anywhere else! Read Less