Shelbyville Road Veterinary Hospital

After reading how this clinic killed a pet left in their care in June 2017, I felt compelled to add my story.Took my dogs in for their yearly and got every test known to mankind.  Then got drugs for things I'd never heard of and a bill for $1,200.  Unfortunately, they then told me to come back in a month for a free check-up and to get a flu booster shot (i know, when did dogs start catching the flu?),.  Upon my return, they did more tests without asking, and more pills, for an additional $800 (for my free checkup).Took them to court and got some of my money back, but beware, as this team of pineapples appears to go to court fairly regularly, as they circled the wagons and cried that the 'mean man' asked for his money back, which really, really scared them.  (If that scared them, I can only imagine how they would have reacted if they had killed my dogs.)If the owner of the Boxer they killed needs a witness, please shoot me a post and I'd be happy help in any way.I fully expect a kid at McDonald's or a used car salesman to upsell me, but a supposed professional?!  Avoid at all costs Read Less

We love taking our beagle to Dr. Thunell. He is very friendly, caring and responsive when our beagle has been sick. We drive all the way from the north side of Indianapolis because of the great service at Shelbyville Road Veterinary Hospital. Read Less

We would like to share our story on how our 3 year old English bulldog was taken from us. Bud was the joy in our household, he was full of so much energy and you always knew if he was in the room! Bud was dropped off at Shelbyville Road Veterinary Hospital last week to stay the night for a few nights and to be bathed and have his nails trimmed. When it was time to have his nails trimmed, he was placed into a muzzle. Bulldogs are not supposed to be placed into a muzzle due to their commonly known breathing problems. Bud was unable to breathe while in the muzzle and by the time he was attended to by a worker, he had died. Here is the link to the Facebook post: facebook.com/desiree.l.k… Read Less

I have taken my animals to this vet for several years. The staff has always been great as well as the doc (including the ones he has covering when he's out). Our family has worked with other vets in the past. The prices here are comparable to others. Many times over the years, this vet has gone above and beyond for our pets. One example is when the staff and doc invited us to come in during off hours to love on our critically ill puppy. That meant the world to us, as we were able to hold him before he died. One of our other dogs got into something on December 23rd and had an allergic reaction. The staff not only guided me in what to do from home (via rapid fire texts), but the vet and the office manager met us in the clinic on Christmas Eve (yes, they were closed) to give meds to help with the dog's itching and swelling. The vet told us not to worry about it and wished us a Merry Christmas. It's wonderful to go to a vet where we and our pets are known and receive excellent transparent care.Read Less

Staff is great but worst vet in town!! Will pressure you to do so much more than is necessary!! Like everyone else has mentioned, steer clear of this money pit!! Will never return again after wife basically came home in tears since he would not listen to a darn concern from the pet owner. He just sees dollars and runs unnecessary test to collect them!!!! And to heck with you and your pets well being. Read Less

They did a great job with our kitty. The techs were sweet and helpful and the vet was great as well. They did not run unnecessary tests and explained exactly what he thought what wrong with my fur baby. They even called a few days later to check on her. I would recommend this pet clinic to my friends. Thank you for taking care of my baby! Read Less

Same story as many... this vet completely took advantage. He did unnecessary tests on a puppy who was having frequent urine issues. As I took him to another vet, because his vet charged me so much for diagnostics that I couldn't afford the meds, the other vet was appalled at the tests that were ran on this puppy. At the end, I paid over $400 for absolutely nothing. This vet should be closed. He does more harm than good! They did a cath on my puppy instead of doing a free urine catch. This extra step cost way more money and left the puppy with a UTI! Steer clear of this money pit. They don't care about animals; they care about profit. This was proven by the fact that they made me pay all of the fees for the unnecessary tests but left me with no meds for the puppy! Read Less

Never had care that I would classify as exemplary, but was always satisfactory. When I took my sweet girl there to be put down, I knew I would never go back. It was so impersonal and dare I say, traumatic for me and my husband. Prior to that, I had never had to put a pet down - after 18 years with our cat, we had to make the tough decision to do so. If I were to go back and relive it, I would run like hell away from that place - I kid you not. I never went back to tell them how I felt, mainly because I had no desire to relive it - even if they had saved my animals a thousand times over, I would never have forgiven them for that experience. Read Less

yeah , I went there once. took my dogs to get simple shots . found out one had an ear problem. so before they even discussed the price of treatment , they just did it . so when I go to pay , my bill was over $400. yeah ..... will never go back Read Less

I took my dog to this vet due to him having stomach issues. I generally go to a different vet but my significant other went ahead and made an appointment at this location since they could get him in earlier in the day. I have to repeat what others have said here in that the assistants are wonderful but the vet seemed genuinely disinterested and rushed. He seemed more interested in running every test possible to get an answer than trying to pinpoint what it might be in the first place. The price definitely felt steep to come to the conclusion to just give my dog fluids and nausea medication. He kept referring to my dog by the wrong gender as well and as I was getting ready to leave it almost seemed like the vet was getting ready to speak badly about his patients. He was speaking with another staff member in the lobby and mid sentence saw I was in the room, paused, and seemingly changed the second part of what he was saying. It's really a shame because everyone except the vet was great but when it's him I'm going to see- I unfortunately can't recommend this place to anyone. I'll definitely be taking my dog to the same vet as my cats from now on. Read Less

I usually take my dog to churchman animal hospital and he needed to get x-ray's on his spine and they were a little pricy on them so I called shelbyville rd veterinary hospital and asked them how much for 2 c-ray's were going to be and I was told it was 125$ I was fine with it so my mom and stepdad took them in and they ended up doing A TON of other things to him which was not asked , so the bill came out to 500$ and some which was disappointing. They are not professional and the staff are rude . I do not recommend this vet at all . Read Less

This place doesn't even deserve a star. It's a complete rip off. I wouldn't mind spending money on my beloved cat because you can't put a price on him. This place did stuff that was absolutely unnecessary just to charge you more and more. I was disgusted by the fact that how much money hungry these people could be! My cat didn't get better so we had to go to another clinic that I paid half the price and my cat was recovered. Never ever consider going there! Read Less

They have made any situation with my two dogs comforting and have always treated them as part of the family, and not just a pet, as do I. I Shelbyville Road Veterinary from all past experiences! I have family members that I had suggested them to as well! Read Less

The doctor was awesome at explaining all my options and telling me about the surgical monitoring. This is definitely the clinic to bring your pet to. They provided me with medications so Boe wouldn't hurt after his surgery. Wonderful caring staff too! Read Less

I couldn't believe how wonderful Dr. Thunell explained all the things that would happen to Boe at his surgery. They told me about the special monitoring equipment they have and I knew Boe could not be safer than in their care. The front staff explained things the doctor didn't when I asked. They went over the bill carefully with me. The staff is professional and friendly. No one I would rather take Boe to. He is like family and so are the people at Shelbyville Road Veterinary Hospital! Read Less

I am SO disappointed with this vet hospital and will NOT be back, nor recommend this place to anyone. We took our dog Zeus here as a puppy to pick up dewormer. He was a pup and it was clear he had worms, so we just needed the medicine. I understand liability issues, but the wouldn't give us any dewormer until they saw him. $57 later we  had dewormer and a completely unnecessary vet appointment. We let it go, thinking it was liability that they see the dog and went on our way. Recently our dog has been getting sick and we couldn't figure out the problem. After doing some digging on our own, we realized he had chewed up his blanket and had partial blockage. We took Zeus back to this vet hoping for a quick and reasonably priced visit. After telling him exactly what we thought it was, they said we needed to do x-rays, blood work and a barium test. This confirmed he had a blanket stuck but not much at all. They recommended surgery with a $2,400 price tag even if they did surgery and found nothing. After that, we decided to get a second opinion. My fiance went to pick up our dog the same day and they proceeded to tell him we owed $900.00 just for the things done that day, even though they quoted him $500. I find it hard to believe there was a $400 difference from the quote to the actual price. Furious, we paid the bill and left, although now, we should have fought that price tag, as I'm sure a lot of what they did was probably unnecessary. After calling home to our regular vet he said to buy two bottles of pet laxative and try that first. $25 later the blanket came out and our dog is as good as new. This hospital immediately went to the most expensive treatments and never offered to try the laxative, which did end up working. We are $900 in the hole for a treatment that should have cost $25. Lesson learned. Stick with the vet back in your hometown and don't got to this clinic! Read Less

I have taken all of my babies (dogs) here and they have always been taken care of with professionalism and huge hearts. I love the staff! They have been with me and my dogs thru thick and thin and I would never go anywhere else! Thanks y'allRead Less

Really great service. They take the time to educate all the clients as to why they should do something and how it is going to be in the best interest for the pet. They don't just give you medication and tell you to have a nice day. It's explained in details, such as side effects to watch out for and the reason the medication is being prescribe for. Over all a really great clinic! Read Less