Took my puppy mini golden doodle to be groomed...She had some matting on her under belly and legs only. AND they shaved her completely. She looks terrible. AND I was charged 57.00 to shave a puppy. I could have done a better job at home. So disappointed. I saw my vet a few days later and they said they would never shave a dog this short unless the dog has had fleas. :( Read Less

We have two dogs (Chocolate Lab and Golden Retriever) we’ve been taking them to The Paw Patch Place since they were puppies. They love it here and have never been scared of shots or anything. They’ve been well taken care of, and we will always take them here! Read Less

I took my dogs here for a couple of years. I was never able to see the same vet even though I always asked when making the appointment. The normal vet was great. She seemed to care about my dogs and took the time to talk me through any concerns. The visiting vets always seemed to give me the fastest, most generic answer and push me out the door. The vet techs had an awful time drawing blood and would chase my dogs around the room to keep poking at them (that has never happened before or since). The office was in a convenient location, so I kept going until one day I called an hour or two before closing on a Friday because my dog was hurt, couldn't stand up without whimpering and I didn't know what to do. I was informed that the vet was too busy to see me that day, too busy to even talk to me on the phone and I should find another place to take her, but they could not give me a recommendation (or apparently just let her suffer all weekend). I would never recommend this office to anyone who cares about their pets. (I took my dog to the Binford animal hospital nearby. They took good care of her.) Read Less

We are so glad we found the Paw Patch Place! Our rescue dog is terrified of the vet, and the staff uses fear-free techniques in everything they do to make the visit easier for anxiety-prone dogs. By far the best vet experience we've ever had and we are recommending to all our friends! Read Less

What a great clinic! The staff is friendly and welcoming and you can really tell that the doctors care about your pet! They use lots of treats and praise so my pup is always happy before and after his visit! Read Less

The only place I will EVER take my fur babies again. I sadly had to have my elderly dog put to sleep last year and they were so kind and accommodating. And they provided the best care to my elderly cat who was misdiagnosed at Valle Vista animal clinic where the vet told me "don't expect much. This cat won't live to see his next birthday". It was devistating coming from someone you THINK knows what they're talking about...here we are 4 months away from his 17th birthday and is doing great now that Paw Patch diagnosed him correctly. Hands down, the nicest and most caring staff I've ever had at any clinic. Thank you Read Less

Took our new pup Edgar we got from a shelter for his first grooming and Michaela did a fantastic job. Took all the time needed because he is a little scared of noise and being handled. 5 stars for Michaela! Read Less

On 10/5 my dog, Harley hurt himself pretty good so I jumped into the car and ran to paw patch with Harley. Only to encounter a clerk at the front desk who should NOT be at the paw patch "hospital". Her concern was lunch until 15:00 and the doctor? would maybe see him around 15:45. They would be able to crate him until the doctor could see. They saw Harley in major distress. This was at 13:00, I let them know I could not Fn believe it I did use the full word my animals will NEVER return to this in humane treatment of my dog. They should not care for yours either. Oh by the way paw patch your competitor BROADRIPPLE ANIMAL CLINIC is treating Harley's knee which has ligament damage as well as creating a relationship. Good bye and I believe you need to fail in your business Read Less

I highly recommend this vet clinic!!! We switched to the Paw Patch earlier this year, and so happy with the care our pets are receiving! My old geriatric dogs have special needs, and the Paw Patch veterinarians have given them a new lease on life. Thanks to their thoughtful, thorough, individualized treatment, my dogs are happier and more energetic than before, especially considering they are 11 and 14 yrs old. And... they look great thanks to the Paw Patch groomer!Read Less

Lucas is new to the Paw Patch. They had nothing but patience, and understanding for him when it came time for his dental cleaning. Special thanks to Dr. Dowden, and Dr. Lindsley! Luke was a bit tough, but with their patience, and kindness, and a cocktail of drugs, we made it through the procedure. So fortunate to have found your special clinic. Thank you! Gretchen Luros Read Less

Talented and friendly staff who took great care of my dog. Like many pets, he HATED trips to the vet and occasionally got aggressive if something like a blood draw was necessary. But they always handled him with care and respect and made the experience as positive as possible. A few times I felt like the staff called for unnecessary tests and labs. I admit that's coming from a lay person's perspective, but "let's get a stool sample" seemed to be the outcome of many visits. Read Less

My husband and I took our fur baby there today for the first time. We were very impressed by how clean it was and the employees and the Dr are amazing! They are very thorough at explaining everything! Even our pup loved it!!!!! Read Less

My dogs have received nothing but the most compassionate and loving care from all vets, techs, and staff at the Paw Patch Place. They are accessible, knowledgeable, and understanding of every question or concern that I have. Read Less

Terrible!!!!! Uninformed staff, unhelpful!!!I live less than a block away and have two cats I was going to start bring as a regular client. But unfortunately I can tell already this is no place I want to bring my cats...And I thought Noah's was bad..Back to broad ripple for me. Read Less

Being new the area, I took a chance by taking my pup here for her annual exam. I was not disappointed! The doctors and staff were friendly, efficient, and answered all of my questions. They consulted me on switching flea and tick medication and actually saved me quite a bit of money. I've now started taking my dog here to get grooming done as well! McKayla does a fantastic job!! Read Less

I've gone to Paw Patch for 15 years now for three dogs and a cat. I have found their service to be thorough and responsive. The vets have common sense and regard for clients and their means and how they figure into a decision. I once took my dog for a second opinion when he was having problems with his neck. Paw Patch told me he had just sprained it when playing; the other vets gave me a much more dire diagnosis and sent me to a specialist who recommended an MRI, etc. which would have been well over $1000, which I didn't do fortunately. It turned out that the Paw Patch vets were correct and my dog was back to normal in a couple of days. They were appropriate and considerate in advising me from a path of the worst and most remote possibilities even though they informed me of all possibilities. I would have saved a lot of time and money if I had not overreacted and I gained even more respect for their good judgment. The facility is clean, neat and well-organized. The vets are professional and kind. I highly recommend them. Read Less

Not impressed. I wasn't notified what things would cost when I took my dogs in...until I went to check out and it was $655. Then when I didn't want to get all the procedures they recommended for my 11.5 year old boxer, I felt that they totally dropped the ball on her care. I get the impression that they only care about my dogs if I am spending large amounts of money on them. Not to mention feeling judged for not wanting to spend thousands on a dog that's life expectancy is 12 years. Could go on and on, but I definitely won't be going back or recommending to anyone. Read Less

We have been taking our dog to paw patch for two years now. Everything has been great with her normal check ups. Then we noticed a bump on her tail. We took her in, and they told us it was a cyst, shaved it, and drained it.  They let her go home without any instructions to wear a cone, or anything of that sort.  Later that week, we noticed that she had been messing with the area, and it was bleeding. We took her back to the vet. They gave us a cone, told us it probably wasn't infected, and send us on our way. The next day, I noticed the spot was still bleeding, and dripping. I called paw patch, they told us it was fine, and to just keep the cone on. I was concerned, but did not want to be overly anxious. The following day, it just looked worse. It was a Sunday, so I ended up taking her to the emergency vet. Who immediately told us that the spot was infected, and that the cyst needed to be removed. They performed surgery and gave us antibiotics and medication, They told us that if we had been in earlier, the infection might not have been as bad, especially if we had been in a few days earlier. They also stated that paw patch should have either removed the cyst completely, or left it in tact, and that, as the vet there punctured and drained the cyst, they should at least have given us instructions to watch her and some antibiotics to prevent infection. I am so mad that I went back AND called the day before and both times they brushed off my concern. I will also note that neither I nor my husband have bothered them with baseless concerns before, so they had no reason to doubt our concern and tell us it would be fine. We will not be back at paw patch place. Read Less

We have been going to the Paw Patch Place for a couple of years.  We recently had to take our dog in for some health concerns.  They did a good job of giving us options, being thorough in their exam and considerate on the cost.  Dr. Dowden has a wonderful bed side manner, which is really important to me.  It's not easy when your animal is sick.  They were on time with the appointment and we were able to leave within about 30 minutes.  I appreciate their promptness as well. Read Less

Recently got a golden retriever puppy and took him for his check up, vaccinations, and neutering at the Paw Patch Place. They are extremely friendly and my dog loves going there. They are professional and quick and they do a great job. They are very reasonably priced and I am always able to schedule appointments when needed. The staff of vet techs and  Drs. Snowden and Lindsley are great and really know what they're doing. Read Less

The Paw Patch Place is staffed with very kind and helpful people. They worked the best the could with my budgetary constraints and did everything possible for me. The rumors are confirmed, this is the place to bring your ailing animal in the Indy area. Read Less

My review is short, sweet, and to the point because my appointment was, well, short sweet and to the point, which is a good thing. I was hesitant to purchase a Groupon for a veterinary visit, but I did so because I'm a cheapskate and it was too good of an offer to pass up. It was super easy to make the appointment. I was able to get in fairly quickly. Upon arrival, my little darling kitten, Olivia,  was not in the best of moods, but the staff was friendly and the check-in process was easy despite Olivia's incessant whining. We were taken in the check-up room, which was clean and inviting. I love the wall art. I just had to give these ladies 5 stars because Olivia, who hates to be held, would not be still when she had to get her temperature taken. Fortunately, Olivia gave us exactly 5 seconds to get it done. A short while later, the vet came in. Super nice lady who answered all of my first-time cat owner questions. Unfortunately, Olivia had to receive her vaccinations. My kitten let everyone know that she was not happy about getting shots. The vet and the vet assistant had to take her into another room to give her vaccinations and clip her nails. I don't know how they did it, but they took care of her as quickly as possible. I had a happy cat once again. The welcome packet was also a nice touch. All in all, I had a great first visit. Olivia and I would return again to take care of all her needs. Hopefully next time, she will be a little nicer to the wonderful staff! Read Less

My cats always seem happy for their visit (well, as happy as a traveling house cat is ever going to be). They let them wander and explore their own room and they can get treats. Overall, I'm happy with their service. I feel Dr. Lindsley is great, and I trust her fully with their care (and I am one of those 'my cats are my children' people).Read Less

Great Vet Clinic. Friendly knowledgeable staff. They got my sick puppy in very quickly, diagnosed that he had swallowed a chew bone that got stuck in his intestine. Dr Lindsley did surgery to remove it all in the same day. My puppy is doing well but no more chew bones. They will be my veterinary clinic from now on. Read Less

I want to echo someone else's point that staff at the Paw Patch Place understand that not all doggies and kitties are perfect angels. I have a 13-year-old dog that is kind of a grump-a-saurus when she has to meet new people in new places. It makes her nervous so she barks and sometimes growls. I like to say she is a "slow warm." But when she does warm up to someone, she will be very docile and sweet for them. The staff picked up on this without me having to explain or make excuses. They accept my grumpy old lady dog as she is and help calm her every time we come in. I also appreciate being able to hold and calm her myself without having to give her over to a tech who muzzles her. They have never muzzled my dog at the Paw Patch Place and for that I am very thankful. Read Less

The short of it, knowledgeable staff, friendly, fast, and decently priced.My pit/dalmatian mix is deaf, fearful of strangers, and a 55lb ball of energy. She always has to wear a muzzle when visiting the vet and usually has a few vet techs holding her in place while the doctor takes temps., blood samples, and gives shots. My pup has terrible fall allergies that get worse every year, which is usually something that can be treated at home with human allergy meds. I came to the Paw Patch for the first time for advice on her allergies this year, which seemed to come a little early. They explained how the allergies/fleas are affected by the dry summer we had and gave me tons  of options for treatment, understanding I was on a budget and also looking for the fastest relief for my pup. They let ME calm my pup down when she was getting stressed, and they just understood that not every dog has an easy going temperament. It put me, as an owner, at ease. I'm recommending this place to every pet owner/lover I know in the SoBro area. Read Less

The Paw Patch Place is wonderful. I took my aged kitty there to find out what was wrong with him and both doctors were very friendly and helpful. We talked about taking some blood first to see what is going on inside. I agreed to this but was cautious because I was worried about the cost. Dr. Dowden explained the importance and everything it included and it was a lot stuff for not that much. One day later I got my answer my aged kitty was hyperthyroid... I was shocked and confused but was able to ask the doctor and get answers, she explained everything to me so that I understood. No big words it was great!!! So now my kitty is on medication for his issue and all is well for now. The staff is very helpful and I love that I am given the best care for my kitty. Read Less

I see the reviews on this place are very mixed. I too, have been a former patient of the Paw Patch. I originally came to the new location because I heard that the vet there was ""holistic"" (Dr. Dowden). It was not exactly the case, she is pretty traditional as far as vets go. And now she has several other very young vets working there who try and scare you and sell you every test under the sun. But this has been my experience at other vet's offices too. You have to hold firm, STUDY in advance, KNOW which tests you will and won't give your cat or dog and stick to your guns! Sometimes the front desk staff is very ""tense"" there's tension in the air and I'm sure it's related to ""office politics"" so sometimes they are not very friendly, other times they are. I like the place because of the location and that me and my dog can walk there and I like frequenting area businesses. But if another vet which truly was ""holistic"" in practice would pop up nearby, I'd probably switch. I have no firm loyalties here.... Read Less

I've been going to this clinic for 20 years, first as the Paw Patch then Paw Patch Place. Everyone is terrific from the doctors to the receptionists. I'm not sure why the 2 negatives reviews but I think there must have been some misunderstanding because they never do anything without my permission and they are always friendly and informative. I have recommended it to dozens of friends and neighbors and there's never been a complaint. Was just in for my cat's annual - great visit! Read Less

Nice vets & vet assistants who are patient, take the time to answer any questions I have, & really seem to enjoy their job. Last time I was in they had free dog treats. I know Indy loves its dogs, but what about us cat people? Why no treats for the kitties that come to the vet? They would definitely help soothe my cats' nerves, both of whom absolutely fear & loathe getting into their carriers. Read Less

I am so upset with the service I received. One particular vet claims to be ""holistically integrated"" but absolutely is NOT! When I took my dogs in for unrelated circumstances, they would administer shots without my consent. The vet was neither friendly nor informative. I was so upset; I just don't want this to happen to someone else who is trying to care for their pets holistically. The other experience I had sounds very similar to the other reviewer. Please be warned should you take your pets to this establishment. Read Less

I TRIED TO HAVE 1800 PET MEDS REFILL A PRESCRIPTION THAT I HAD ORIGINALLY GOTTEN FROM THIS VET CLINIC. NOT ONLY WAS I LIED TO BY THE VET BUT SHE WAS RUDE AND HAD HORRIBLE CUSTOMER SERVICE. SHE STATED THAT THE MEDICATION COMPANY REFUSED TO LET HER WRITE A PRESCRIPTION UNLESS SHE HAD AN OFFICE VISIT AND BLOOD WORK DONE ON THE DOGS. I TOLD HER THIS OFFICE HAD DONE THAT THE FIRST TIME AND SINCE I HAD GIVEN THE DOGS THE MEDICATION WITH NO MISSED DOSES THEY SHOULD NOT HAVE HEART WORMS. SHE STATED AGAIN THAT IT WAS A COMPANY RULE AND THAT THE MEDICATION WAS NOT ALWAYS EFFECTIVE. I TOLD HER AND THE RECEPTIONIST THAT THIS SOUNDED ODD THAT A COMPANY DICTATED TO A VET IF SHE COULD OR COULD NOT WRITE A PRESCRIPTION. THE VET (FEMALE WITH SHORT DARK HAIR) GOT UP AND LEFT WITH OUT EVER SAYING ANYTHING ELSE) LEAVING THE RECEPTIONIST THERE ALONE WITH ME. THE RECEPTIONIST THEN TOLD ME THE REAL REASON. THAT THE MEDICATION COMPANY WOULD NOT PAY FOR VET BILLS IF THE DOGS HAD HEART WORMS IF THE VET DID NOT DO BLOOD WORK EVERY YEAR. SO IT WAS ABOUT MONEY. I ASSURED THE VET CLINIC I WAS NOT GOING TO GO AFTER A MEDICATION COMPANY FOR ANY REASON AND IF MY DOGS GOT SICK I WOULD PAY FOR IT MYSELF ANYWAY. THUS REMOVING THE NEED FOR AN OFFICE VISIT. I WAS TOLD NO THEY WOULD NOT FILL THE MEDICATION. I ASKED HOW MUCH FOR THE VISIT. 40 FOR EACH DOG. 40 AND 30 FOR EACH DOG FOR THE BLOOD WORK. 15 DOLLARS FOR SHOTS . SHE THEN INFORMED ME ABOUT 100 DOLLARS TOTAL FOR THE SHOTS. THEN THE COST OF THE MEDICATION I WAS ORIGINALLY SEEKING. THUS TO REFILL THIS WOULD HAVE BEEN OVER 600 DOLLARS. PAW PATCH PLACE YOU SHOULD BE ASHAMED. YOU LIED AND CHEATED. YOU TRIED TO MAKE ME FEEL LIKE A BAD OWNER AND GUILT ME INTO DOING THIS WORK WHEN IT WAS NOT NEEDED EXCEPT TO LINE YOUR POCKETS. I WOULD HAVE CONTINUED TO BRING MY PETS THERE BUT NEVER AGAIN. NOTE I FOUND A VET ON THE EAST SIDE WHO CALLED IN THE PRESCRIPTION AND WAS HONEST WITH ME ABOUT THE PROBLEMS AND CONCERNS. HE NOW HAS MY BUSINESS AND NOT YOU. PLEASE STAY AWAY FROM THIS PLACE AT ALL COSTS Read Less

We have had good experience with this vet. The pricing is a little high on some things, but they have worked with us and don't push stuff we don't want (like doggie teeth brushing). They ask, I decline, we move on. We took our giant schnauzer here for about 12 years and they were very good to us, including our visit there in December to say good-bye to our beloved dog. The front desk ladies are incredible... love them lots (and so do our dogs). Read Less

I have been going to the Paw Patch since it was at its original location on College and Kessler. When it came under new management and moved to its new location at 4850 North College, I continued to take my animals there. I have done a price comparison and have found that the prices are some of the best in the city. Far better than any other clinic in the Broad Ripple area. The staff is very helpful and attentive. The Vets are second to none and are versed in all of the current research and information regarding Veterinary Science. I recommend the Broad Ripple Paw Patch to anyone who is looking for a vat clinic. Read Less

I just switched to these folks for my vet services, after having a positive but nonetheless too expensive relationship with another Broad Ripple clinic. I like the staff, I like the vets, and the bill was the most reasonable I've gotten in a long time from a vet's office. It's a great place, and I honestly cannot fathom how the other reviewer managed to have such a bad experience with such good folks. My dog liked it, I liked it, and I'll be taking my cat too (and he'll probably like it as much as a cat can like things that aren't food/toys/attention) :-) Great vet!! Read Less

The College Avenue Paw Patch location is now Paw Patch Place, and it has gone downhill. This last time I had to bring my pet in, the staff didn't even greet me. There were 4 women at the front, and every one of them just stared blankly at me even after I said my name and appointment time. They left me standing there, and when I finally got in the exam room, the assistant was kind of rough with my cat. They told me I needed a bunch of things and didn't really give me an option to say ""no"". Made me feel like a bad pet owner if I didn't want everything! At checkout, the bill was OUTRAGEOUS. When I questioned the receptionist about the charges she didn't have any answers, wouldn't look me in the eye, and just demanded payment. Go to Dr Tysklind at the other Paw Patch, or Noah's on the NE side.Read Less

Here's the thing that keeps me off of 5 stars...I have no idea what my Vet's name is. I'm not even sure we see the same person every time, which I find a little bothersome...maybe it's my fault, but shouldn't they be leaving a good enough impression on me to make me know? We get tremendous help every time we are there. The ladies behind the desk know my dog when he comes in and never have to ask who we are, which totally impresses me. They always accomodate us with our silly first time parent questions and when we freak out for no reason they give us a reassuring smile and send us on our way. They keep us up to date when our pup needs something and they really have a way with making him feel calm at the vet. The only other thing I have an issue with is that they always want to fix my dog, but he doesn't need fixed. It's too expensive for one, and he is never out roaming the streets creating illegitimate puppies.so whats the big deal? Read Less