Vca Beech Grove Animal Hospital

If you are on a budget, have a busy schedule, or an animal with seasonal allergies... this is not the place for you. They will try to up sell you on everything. The vets barely even inspect your animal before suggesting an expensive round of testing and medication. Every time we go, even for just a routine checkup/ shot, we end up spending at least $200 and that's with being a member enrolled in their Care Club. We took our dog in last year with for an anal expunging and nail clipping. They took him in a separate room and immediately put him in a muzzle, since he has never had a muzzle on, this terrified him and resulted in two broken nails from trying to get it off. They attempted the anal expunge first and he freaked out, as anything or anyone would when someone tries touching that area. They brought him back 5 minutes later without his nails trimmed or his anal gland expunged, two broken bleeding nails and refused to go any further. We then were told that in order for them to do both procedures (nail trim and anal expunge) we had to put him under anesthesia. Well one Saturday and $150 later, my dog is now terrified to go to the vet (not sure what happened in the 5 hours he was there) and his nails were barely trimmed. Now it is in his file to put a muzzle on him for all procedures because he was deemed "aggressive." Some of the staff is ill trained. One tech tried 5 times to retrieve a blood sample from my dog, he is a fawn color so his veins are easy to see. After the 5th attempt they finally brought in another tech who retrieve a sample on the 1st try. They will gladly take your money, but when the time comes to help, they refer you to the emergency clinic. A friend of mine rushed her dog to VCA Beech Grove an hour and a half before they closed. She was extremely upset that her dog had swallowed something. He wasn't steady on his feet nor very responsive. VCA didn't even look at him and told her to take him to the emergency room, they just couldn't fit him in that day. She was a paying member and they said they refused to help. If you have a busy schedule this place is not for you. I don't mind being at the place for 1-1.5 hours total. It usually takes around 20 minutes before the tech comes in, another 45 before the vet, who will speak to you for less than 2. Then once that is finished, it's another 40 minutes to check you out. Randomly picking up a supply of heart-worm medicine took 30 minutes! This place is horribly under-staffed, it could definitely use extra help, an extra receptionist would do wonders. We really loved the idea of the Care Club and for a dog that has constant allergies, we were excited to know he would have 5 visits included (which is now unlimited visits, though we were never told). However, with the lack of customer service, care for the animals, and timeliness this is not the place for us. I would give this place zero stars but they are always good about getting our dog straight into to a room, but that's where the good things end. Beware! Read Less

The staff is always great. The vet allowed me to voice record the convo about my elderly cat, bec I have very horrible memory and wanted to let her daddy hear the discussion also. They are usually eager to upsell things. The estimates can be pricey. I do not feel that is different at any other vet. On that note, I am satisfied with the way they care for Emmy. I just wish vet care was not so expensive. Read Less

This is the best place ever! The docs (Dr A and Dr. J) and all the staff have supported us through illness, wellness, birth, and death. They have held our hands and our babies with love and care. Hats off to them all! The Mann Family Read Less