My little dog was diagnosed with congestive heart failure at 7 yet he lived to be 16 and in great health until the last few months of his life. I credit and thank the excellent care he received from Dr. Jim Roberts for the extra 9 years we had with him. He and the others at Allison Lane are fantastic and, if I ever get another fur baby, I will definitely go there again. Read Less

Professional and clean. Dr. And Dr. Roberts both explain things on my level. They genuinely care. My dogs get better health care Than i do. Drs. Will explain necessary charges if you just ASK. Kudos to the hard working receptionists, who do a lot. Read Less

So I've been coming here for a few years now for my dog and cat. I like Dr m. Roberts because she tells you what she's doing before just charging you. I also like her because she understands that yes they are my animals and that I love them , but knows that I don't wanna pay for things that are unnecessary. Also, my dog has issues with yeast in his ears and even with going to get a second opinion because it seemed like we were getting no where, I still came back to her because she cared ! She even told me she was frustrated with the whole situation and we would get it figured out. This was even after telling her I got another opinion. And I'm a nurse and obviously not a vet , but she deals with my constant questions as well lol. Read Less

Dr. Brown at the Allison Lane Animal Hospital is absolutely phenomenal. She always treats my pups as if they were her own. She gives them tons of love (and snacks!) while examining them and makes sure they're as comfortable as possible. My pups actually enjoy going to the vet and love Dr. Brown! Not to mention that I rarely have to wait more than 5 min and am in and out in no time! Dr. Brown is always eager to answer any questions and always remembers the questions I've asked before and follows up with me. The entire staff is always kind and friendly and also shows tons of love to my pups. I couldn't ask for a better experience. I would recommend Allison Lane Animal Hospital and Dr. Brown to all of my friends and family and any one else who has fur baby that they want the most excellent care for! Read Less

Spectacular vet. I have dealt with a lot of vets and Dr. Roberts at Allison Lane Animal Hospital is one of the best. He has a deep love for animals and really knows his stuff. He saved my cats life and has been helping my dog through a protein allergy. I could not be more grateful for this awesome and caring clinic. They really understand that my pets are my kids. Read Less

I recently called the office to inquire about having a corn removed from my greyhounds pad (hulling of corns in greyhounds is typical ) and was told that dogs don't get corns. There are many vetenarymedical websites online regarding corns in dogs. When I called the Shively Animal Hospital they said they do them all the time and we went there for treatment. FYI Read Less

There are not enough words to express how amazing this vet is. I brought my two ferrets here 2 years ago and have loved this place ever since. Not only is the staff friendly when you walk in the door, but the doctor is beyond words amazing. Dr. Roberts sat and listened as we asked a thousand questions at our first visit because we were new to having ferrets, and she sat and answered them all. The thing i want to brag about the most happened 2 days ago. I made a call to them and was in full blown tears thinking my oldest ferret was not going to make it. She allowed me to come in right away even though they didnt take appointments at that time. She shoved things aside to care for my baby. He ended up being hospitalized that night. She sat and did everything she could and called me every step of the way, the next morning she called and told me my baby was all better and ready to go home! I couldnt be more thankful, she saved my ferrets life. Thank you to everyone from allison lane. Thank you to the lady who answered the phone and attempted to make out the words i was saying as i was crying. Thank you Dr. Roberts for saving my little one and taking such amazing care of him!Read Less

Best diagnostic clinic in Southern Indiana. Easy to get appointments and usually very little wait times. Dr. Jim and his wife Dr. Melanie are not only great doctors but very nice people and the staff is not only friendly and helpful, they're also very efficient. Read Less

We love Allison Lane Animal Hospital! The staff is very professional and caring. Dr. Melanie Roberts is the best! She always takes the time to listen to all of our concerns and answers all the questions we may have. We stayed in Jeff to be close to this hospital. Wouldn't trust our dog with anyone else! Read Less

We have been going to Allison Lane with our pets since moving to the area in the early 2000's. This is a very skilled and loving group that have consistently, for all of our pets, given great care and love. We now have a new puppy, starting a new phase in our lives, and Allison Lane and Dr. & Dr. Roberts and all the staff are there for us. They are truly the best!!! Read Less

I started coming to Allison Lane because they were will to treat my exotic pets when our local vets would not (skunks, opossums and foxes). We have been treated so well and the care, compassion and expertise our pets receive is phenomenal. We now use Allison Lane exclusively for all of our pets (even out cats and dogs). For us, the 115 mile round trip is completely with it! Dr. Melanie totally rocks!!! Read Less

I started coming to Allison Lane because they would see my exotic animals (foxes, skunks, opossums). I was so struck by the care, compassion, and the expertise that I now use them exclusively - and for me that is a 113 mile round trip. Read Less

After adopting my cockapoo, Winston, he has been under the care of Dr. Erin Brown. Recently he has developed seizures and Dr. Brown's compassion for both Winson and myself has been greatly appreciated. She is a very caring and knowledgeable physician and all of the staff I have had contact with have been very polite and caring. I would highly recommend Allison Lane Animal Hospital. Read Less

We've tried various vets around the area and I have to say Dr. Roberts (Mr. Dr. Roberts, his first name escapes me at the moment) and his staff are our favorite. He is a realist when it comes to the treatment of your pet and what is needed. He doesn't over prescribe medication or procedures. He's very gentile and kind with both our dogs and knows that they're members of our family. We'll definitely be lifelong clients and be recommending them to our family and friends. Read Less

Have gone to them since we moved here in 2002. Is within walking distance of our house which is nice but I like the doctors and staff. They have helped us through the aging and loss of long time pets, calling us once on Christmas Eve to make sure our dog was doing ok after a seizure episode.  I do occasionally feel like they recommend tests or other services that jack up the bill. But after my experiences elsewhere in town I am pretty satisfied. Read Less

Doctor Roberts always takes such good care of my ferrets. She very knowledgeable and gentle with them and I've never had any issue with her diagnosis. The receptionists are all also very welcoming to both me AND my ferrets. This really is a great clinic and the prices are the best around as well. Read Less

The vets really truly care about your pets, they understand that they are your babies. They are always busy, but usually keep up. If you have an emergency or urgent need they work you in or give you council over the phone. We have 2 dogs and 3 cats. Highly recommend them! Read Less

A big "THANKS" to Dr. Jim Roberts for the excellent care he provides to our feline family! He is extremely knowledgeable and the advice he provides is top notch. He knows that our cats are more than just pets - they are part of our family. He has consistently diagnosed and provided excellent care throughout the years!. The staff is always friendly, warm, and welcoming! Dr. Jim Roberts and staff at Allison Lane are fantastic! Read Less

I have been a customer at Allison Lane Animal Hospital for over 5 years now.  The level of service that is provided is outstanding.  The doctors, especially Dr. James Roberts has shown tremendous care and expertise for my dog Coco.  These doctors and the staff not only 'treat' ailments with careful judgement and knowledge, but they are also genuine in their affection for their animal clients all while treating their human clientele with the upmost respect.  With unexpected phone calls to check on Coco and doing everything they can to keep her well, I just cannot say enough about this animal practice.  Another perk of Allison Lane is that my wallet isn't completely empty when I leave there.  With past pets, I had used another animal practice and I always felt price gauged.  I truly believe Allison Lane Animal Hospital is a real gem in our community. Read Less

I must be the only person in the whole world that has animals that LOVE going to the vet! My husband and I have 5 animals: 3 dogs and 2 cats. Both cats have heart issues that require medication; one is also an insulin dependent diabetic and the other has allergies that require medication and prescription food. One of my dogs also has allergies that require medication and as a puppy he had bilateral luxating patella - a condition that can require surgery. We were terrified of surgery but Dr. Roberts was very hopeful and suggested V.O.M. treatments. This treatment is similar to a chiropractic adjustment and is pain free. The treatments were affordable and best of all - they worked! My dog can walk, run and jump with zero problems. It's hard to not see this as a miracle! The doctors and staff at Allison Lane Animal Hospital are very kind, knowledgeable and obviously love animals. They are able to help me keep track of what all my animals are due for, and my animals receive the best care every time. We would never go anywhere else. Read Less

This is the worst vet ever. Stay away! They over vaccinated my dog. They constantly charge more than what they quote, and refuse to adjust the bill. Each office staff member has no idea what is going on. They cant explain the charges, and will lie through their teeth about previous quotes provided. The office manager told me that dogs are covered under HIPAA laws (UMM....HIPAA LAws are for humans!) and could not discuss my dogs account with me because only my husband was listed on the account. Funny thing is that I was able to pick up and pay for my dog only a month before?!?! I had to demand that she review previous paperwork, to which she discovered that I was actually listed on the account. Office manager also told me that by leaving my dog with them for boarding, I am authorizing them to perform any and all medical treatments that they decide are needed, without further consent.In response to the comment below, you have only refused to speak with me when I gave you the opportunity to resolve the issue. Obviously, you can do nothing to resolve the mistake made my your staff, but you can refund the extra charges that you billed to my credit card that were over and above what we were quoted. You would rather lose a long time customer than repair your failing business practices and lies, and refund $50. You are way more concerned with getting every dime that you can, any which way that you can.  Not a professional organization. Read Less

We have been clients at this office for over 30 years.  Been very pleased with both of the Dr. Roberts (husband and wife team).  Prices are competitive.  I do wish they had on call hours or were equipped for emergencies so we did not have to take a sick pet to Louisville. Read Less

Extremely friendly and caring staff. They have seen us right away during emergencies and they have always followed-up with a call and, also, a reminder before an upcoming appointment. The prices seem slightly above average, but the service is well worth it. This is a popular and busy clinic, so you many have to wait a half hour when you get there if they are busy. Read Less

We took our guinea pig to this doc. Man EEKS! Me thinks not.  First the vet said she spent well over an hour explaining to us our options and his condition.  I have cell records to family that - no she did not. As we were told he was dying of cancer.  We were not allowed to sit in the room, and were rushed out of there into the very small clinic waiting area with a distressed animal with large dogs and cats, one dog was actually a great dane. We didn't have a chance to even wrap our minds around what we'd been told. Plus it was pouring down rain outside. What we were to do from there.  She told us the x-rays were 90.00, but charged us 95.60.  When we needed to follow up in two weeks with another vet we took him to his original one in our home state.  We called ahead and asked for his records and x-rays be ready.  She took it upon herself to mail the x-rays to the vet in Fern Creek, without our permission.  When we went to pick up the x-rays and records, there were no x-rays.  Luckily I was smart enough to pick up the records the day before, as his regular vet wanted him to see a specialist.  So, I had to go from Indiana to Fern Creek to Dorsey Lane because they decided to take it upon themselves to mail x-rays.  When we did get his records it specifically stated on there that she thought that it was most likely an abscess, but had told us and my daughter's godmother that it was cancer and he didn't have much of a chance to live.  It was blatant in his records she thought one thing and said another. When confronted on this issue, she said she'd spent hours with us explaining, and a normal emergency visit - which was scheduled a week ahead, so I'm not sure how that translates to an emergency visit - sick visit yes, but not emergency - but those visits are only allotted 20 minutes and a regular visit 10. I was flabbergasted. I know people think that "pets are just pets," especially exotics, when they are nicknamed the "pocket pets" of the pet family, but these little guys become apart of your daily routine, a apart of your life. So when you're paying out of pocket, about the same as you would for a doctor's visit for yourself, you expect a vet of all people to treat your pet with the same respect, as well as you and your family, as if that were a family member on that table.  You wouldn't expect your doctor to say, well I think it's an abscess and tell your family that you have jaw cancer and you could die soon, put you on pain meds and antibiotics and expect you to be in and out in 20 minutes or less, would you?  That's a rhetorical question.  But it just goes to say, I trust this vet so little to be honest and ethical, I won't even fill his prescriptions here.  I am going above and beyond what I should have to do to get his prescriptions - which are only to keep him comfortable until he has deteriorated enough to put him down - because right now the meds are keeping him comfortable and he's eating and drinking fine with some minor modifications to bowls and water bottles.  In the end, she refused to admit she was wrong on any account, the x-rays she took were useless, and the time she spent with us was useless, so the only thing she would offer is half back on the x-rays or nothing at all.  Half back on the x-rays she over charged us for in the first place.  How kind of her.  I hope that this yelp serves as a lesson to anyone with a pet in this area - FIND SOMEONE ELSE.  This vet should not even be in practice. Read Less

There is no doubt these doctors care for our animals. When we lost one of our dogs a couple of years ago, the doctor was nearly in tears with me as I grieved the loss. That shows a lot of heart goes into their practice, and that is important to us. We also like that they send in an assistance to help with the dogs during the exams, treatment, etc. They are all very good at their jobs and clearly also love the animals. My dogs actually are excited to go to the vet (of course, they are excited to go anywhere in the car). :-) I highly recommend Allison Lane Animal Hospital. Read Less