Where Do I begin. Our cat stopped eating some time after Christmas, we took him to Tri State shortly there after. The first bill was a bit salty (about 150), but the shot they gave him worked and he s... Read More
Where Do I begin. Our cat stopped eating some time after Christmas, we took him to Tri State shortly there after. The first bill was a bit salty (about 150), but the shot they gave him worked and he seemed to be on a fast track to recovery. However, he eventually fell ill again. My husband and I figured it was due to his age, he was elderly (15), and as much as we loved him, we feared his biological clock was starting to slow down. We took him back to the Clinic where the vet insisted on running x-rays, blood work and then giving him liver vitamins, all of which came out to over 300$. Again, due to my overwhelming stupidity, I believed this vet cared for my pet and we coughed up the cash. We went back for a follow up appointment where, once again, the bill was well over 300$. At that point, our cat had gone from 15 lbs to about 7 and was miserable, emaciated and starving due to an inability to defecate, eat or drink. For all the money we were spending, we were receiving more shrugs and "I don't knows" than we were answers. At this point, we were in debt to our bank and had to take out multiple payday loans in order to straighten out our finances, catch up on our utilities, pay our internet which had been shut off due to an overdue bill, and pay any other late fees attached to our rent. We are just now recovering from what this hack DIDN'T do. I would've been fine had he been honest and told us that our cat was simply old. But instead, he took advantage of our love for a our pet and squeezed us dry, all the while our poor cat was unable to walk, eat, stand or even drink without being in pain. The Kicker to all of this? We still had to have our pet Euthanized. We ended up having to go to the Clinic in town (Kendallville Pet Clinic) who only charged 150 for the entire service, including the cremation. But what angers me the most, is due to all the frivolous bullshit Tri State put us through, we had NO MONEY to put our cat down. So we had to wait until the next pay period, which meant having to watch our cat waste away to nothing. He was barely over 6lbs before he died. He couldn't defecate, and would yowl in pain every time he tried. I will take partial responsibility for it, as I should have been smart enough to see what Tri State was pulling. If they had been honest and said that he was reaching the end of his rope and to just keep him comfortable and happy, I could have respected that. Instead, they took advantage of us when we were vulnerable, lied to our face, pumped our cat full of medication that I'm sure only made things worse, and then had the audacity to say they wanted to perform a liver biopsy on top of all they charged us for. (We had caught on at that point and said no). Not to mention their rude nurses, one of which physically became rough with our pet when he wouldn't hold still to have his weight checked. I find it funny how their Facebook only has positive comments for 5 and 4 star reviews, but anything lower is a simple rating and nothing else. I also find it impossible that these crooks have no negative feedback on Facebook when Yelp and other Sites have nothing BUT negative reviews.If you're in the Kendalville area, don't go here. Go to the in town Clinic or the one in Albion. Both are far more loving and professional. The Kendallville Pet Clinic even sent us a card of condolence following the death of our cat and were willing to work with us due to our financial situation. Don't listen to any Facebook posts about this clinic, I'm sure people who are well off had a great time at TriState, since they have the money to blow, but those of us who are on a budget aren't welcomed. I've since met other people, a few of which Me and my husband work with, who have complained about this clinic. One dropped his dog off and went back in the morning to retrieve it, only to find it dead. The Clinic never bothered to call him when it died and left it to fester in it's cage. I know this review as been a little long, but this kind of bullshit can't be spelled out in a simple paragraph. DO NOT GO HERE. Read Less