On 10/26/24, my wife, our son, his fiancé and I went to Bright Veterinary Clinic to have our 14 year old mini Schnauzer, Frank, euthanized. The appointment had been scheduled for three weeks. A few minutes after arriving we were taken to a room and was told that the vet, Steve Hubbard, would be in shortly. As we waited, we tried to calm Frank, who was clearly having bad anxiety. After about 30 minutes, Hubbard and an assistant came in. He walked into the room practically yelling, in an extremely loud and boisterous voice, scaring Frank and causing him even more anxiety. The only thing he said to us was, "Didn't I x-ray this dog's leg a while back?" I said that, yes, he had. He then pulled out a small clipper and shaved the hair off Frank's arm. His assistant grabbed Frank in what can only be described as a half-nelson, and Hubbard pulled out a syringe. As he started to move it towards Frank's arm, I said, "So that's a sedative, right?" He said, "No, this is it." I said, "Wait!" and told him that one of us wanted to hold Frank at the end, and that I didn't want the last people Frank would see to be total strangers. He said, "You can hold his legs, but she's going to hold him", meaning his assistant. I told him that when we had our first dog put to sleep there they put in a cathedrae, and I was able to hold her. He said, "Well, I'm pretty good at finding a vein". I said, "I'm sure you are." He then started to back pedal, "Well, I do it this way so we don't have to take the dog away." That's total BS...it was obvious that he was just in a hurry. He thought he was going to run in, jab my dog, and then run out. Just then the assistant said, "Let's put in a cathedrae." Then both of them left the room with Frank. Hubbard's demeanor the entire time was that of a loud, uncaring, uncompassionate bully, who had absolutely no regard for the fact that a grieving family was just about to lose a family member. He actually acted like he was irritated that someone would question him and what he was about to do. About 10 minutes later, Hubbard and the assistant came back with Frank. They sat him on the table, and Hubbard said, "Are you ready now?" I rubbed Frank's head's head while my wife, son and his fiancé stroked and rubbed his back, and said, "Yes". The second Hubbard started administering the solution, Frank screamed out in agony...we had never heard him in so much pain during the 12 years we had him. Never. Hubbard should have stopped immediately and gave Frank a sedative, but no, he just kept going. Within seconds Frank was gone; his last minute on this earth screaming in agony while looking right at the person who would have NEVER done him any harm. The only thing Hubbard had to say was, "Sorry 'bout that, I'm not sure why that happened" and, "He might take a breathe in about two minutes." He then walked out the door and we never saw him again. The four of us were in absolute shock. We were all literally crying our eyes out over what had just happened, and this monster just vanished. We knew going in that it was going to be hard, but this abominable excuse for a human being made everything 10 times worse. I was actually having convulsions I was crying so hard. For the next 10 or 15 minutes we stayed with Frank, just absolutely gutted, holding him, kissing him, and petting him. No one ever came back into the room. Since we were having him cremated, we left him in his bed, on the table. As we walked out no one even said, "We're sorry for your loss." Looking back, I regret not taking Frank with us and burying him in the backyard...mainly because I have ZERO confidence in Bright Veterinary Clinic, especially Steve Hubbard. Since then I've confirmed that Frank should have been sedated before being given the lethal injection; allowing him to simply drift into a deep sleep, eliminating the horrible pain he unnecessarily went through. You would think Hubbard should have known that.....my guess is that he did know, but I suppose he had more important things to do. This man did absolutely nothing to help make what is always a sad situation better. No words of comfort, no attempt to make Frank's transition peaceful, no condolences...NOTHING. He's nothing more than a loud, unfeeling, uncaring, cold, and callous brute who has no business doing what he does. So, while we should be grieving over the loss of our beloved Frank, our sadness has been compounded with anger over how this monster treated him during his last moments. Frank was a loving, fun, and happy dog; he never bit a single person, and he was never any trouble. He didn't deserve this type of end; no dog does. Read Less

Been going to to Dr. Hubbard since I was a little kid. He has always taken really good care of my pets, and has always taken the time to explain everything. Definately knows his stuff! , and has never tried to force any unnecessary product, or procedures. Really appreciate the great care my pets receive from him and his staff. ☺ Read Less