Not writing this to give a bad rating or bash them. We have received exceptional care from this place in the past for family pets. Today, however, guest services/treatment was poor. We just added a ne... Read More
Not writing this to give a bad rating or bash them. We have received exceptional care from this place in the past for family pets. Today, however, guest services/treatment was poor. We just added a new member to our family two days ago from the humane society right next door. As told, we got her spayed (here at the low cost clinic) and the very next day we were able to pick her up. We met a very nice lady who told us everything we needed to know about post-operative care, etc & told us to call if we had any questions. Two days later, my small kitten had what looked like a small hernia forming at her incision line from surgery. Following instructions & because I was worried, I called about it and the lady at the front desk proceeded to tell me to bring her in to get looked at ASAP. Not more than 30 min later, I was walking into the clinic, with my kitten in hand, for her to be checked out. What happened next is why I'm writing this review in the first place. The second I walked in the door, I was greeted in a not so friendly way by a (random) lady who proceeded to go off on me about my small kitten not being in a crate.. Now keep in mind I am a first time cat owner, my boyfriend & I are young (20 years of age), we have ONLY had her 2 days, and not once were we ever given instructions about crating our kitten.. So I acknowledged the lady's concerns, told her I was not aware, and proceeded to get in line to get checked in. (Frustrated at this point to say the least). As I was waiting in line (holding my kitten), I was talking to some people who voiced their frustrations about the wait. No one person in line had been helped yet. More than 5 min later, & completely ignoring everyone else in line, I was insulted & singled out (by the front desk lady this time) about not having my kitten in a crate! Frustration now boiling over, I told her that I did not have one and that this is now the second time I was being attacked over my small kitten not being in a crate-which frankly was the least of my concerns. (just wanted her to get looked at). She ignored me & and told me I had to have her in a crate. Again, I reminded her (and made it pretty clear) that I did not have one yet because I had just adopted her, to which she responded I needed to pay 9$ to get one! Well, I did not have cash on me, because I did not come in with the intention of having to pay any money to get my kitten looked at. She took me to the back (ignoring everyone else in line) and told me all about how it was a safety violation and all this stuff. She got me a crate, and my kitten was sent straight to the back to get looked at. Now, I understand with dogs being out in the waiting area that it might be dangerous to have a cat (not crated) out in the open. But just the other day, when I picked up my kitten for the first time, there was a cat just wondering the waiting area! I asked about her and apparently she was the "office cat". But that cat was not crated! And there were plenty of dogs in the open. So I am just confused as to why I was singled out and treated rudely for bringing in my new kitten to be looked at. I was NEVER told to bring her in a crate. Normally a 10/10 rating overall, but very disappointed/upset with the way I was treated today. Guest services/ treatment needs work. Read Less