Yes the vet is so rude I don’t like him but my family been going there 4 years and going to another vet is out of the question because of my dog Terra she goes to Top Dog and the people that work there also work at this vet and my dog is terrified of everything and seeing these people makes her feel more comfortable witch is a huge plus plus the old man seems to be more understanding when you bring him a dog that been mistreated he does have a soft spot 4 animals some days he doesn’t act like it and if you call him and he said he too busy it’s because 1 in the whole place yes that place isn’t big but rather it’s a yearly check up or something wrong he wants too see every single patient and the girls up front are always really nice and one of them told on some days they get a little over 40 dogs because people not only in Shelbyville go there but people also from Rushville also go’s there Read Less

Took my elderly cat there for a routine tooth pull while Dr Epler was out on medical leave (this was in November) and someone else was filling in. I was told he was having trouble with the anesthesia and the vet wouldn't let me pick him up until right before they closed. Got him home and he was staggering, puking, fell into an end table and hit his head, finally fell over barely breathing. I had to take him to Franklin Animal Clinic where he was put in an oxygen tent because he had a collapsed lung, with the most obvious cause being intubation during his dental procedure. He never really recovered and I had him put down a few weeks later to spare him more pain. They were so worried about getting out of the office at 5pm they didn't care that my pet was clearly in distress Read Less

My dogs has been going to Dr.Jefferey, so in need of stitches from being ate by another dog MY DOG WAS DENIED SERVICE CAUSE THEY DIDN'T HAVE TIME ....... I DON'T THINK SO TAKE YOUR DOGS TO BEAN BLOSSOM WHERE HE IS A REAL VET THAT ACTUALLY HAS LOVE FOR ALL ANIMALS Read Less

Hi, I just wanted to say that every time we bring one of our cats in, the staff is caring and gentle. We recently received a postcard in the mail from Dr. Epler asking how our Millie was doing. I want to say she is just great! Thanks for your kindness.Cindy Weaver Read Less

Dr. Epler needs to be re-educated about vaccinations. His views and vaccine schedule are way outdated and harmful to pets. The American Animal Hospital Association (AAHA) changed their vaccine guidelines in 2011 with the main change being that core vaccines which are Canine Distemper (CDV), Canine Parvo (CPV-2), and Canine Adenovirus (CAV-2) be administered at 3-year or greater intervals, with exception of the 1-year rabies. Also, initial vaccination for puppies should occur at 6 weeks of age and end around the 16th week. His puppy schedule starts at 6 weeks and ends at 18 and he gives a big combination shot of DHLPAP-C (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Adenovirus, Parvo-Virus, Corona-Virus). Only 3 are core vaccines with the other 4 being non-core. His vaccination schedule also puts the rabies vaccine at 12 weeks along with the big combo shot. There are several articles available to read about the dangers of giving rabies alongside other vaccines. I desired to titer my puppy after her third round of shots to determine immunity and prevent the unnecessary administration of another round. When I talked to Dr. Epler on the phone his tone of voice was rude and indicated he felt I was attacking his beliefs. When I mentioned core and non-core vaccines he said he didn't know "what the hell those are" and he said a titer is "useless" and only recommended if you travel out of country to somewhere like China. All I desired was a simple quote on cost for a distemper and parvo titer but I got an earful of an old man's opinions. He reluctantly did say a titer for all the vaccines would cost $700, a rabies $200 and a distemper would be $110. Further, his schedule for spaying/castrating dogs is outdated and harmful. His medical care sheet says "Any time between 4-6 months is the proper age for spaying/castrating your dog." There are studies and articles written about the dangers of removing the sex organs too early in dogs and the repercussions such as deformed hip development. A pet owner really needs to do their homework and not blindly trust vet's recommendations. I encourage pet owners to do the research and determine for themselves their own dog's vaccine schedule. Dr. Epler clearly is not up to date with vaccine protocols and really unwilling to work with a caring owner. He is totally unprofessional, as he used profanity when talking to me and ended the call with "I gotta go to work." 'click' Any professional caring vet would have made sure they answered everything and asked if I had anymore questions.Read Less

I went to this clinic many years ago and had anything but a positive experience. I literally saw the vet slam my cat's head on the table when he couldn't get her to hold still. She was fine if I were right there next to her, but he insisted I sit down instead, even after telling him she would be fine if I could stand next to the table. Needless to say, I grabbed my cat and left., never to return. The vet also completely messed up on a declaw surgery with the same cat. Though with one visit to another vet, who I will not name, it was corrected immediately and never caused her any further discomfort.I am not sure if the same vet is there or not, though I would seriously hope not, but that was my experience. The vet techs and office personnel, on the other hand, were amazing. Read Less

The best vet. and staff you could find anywhere! Dr. Epler is a genius with animals- he knows everything and is very affordable. He saved our collie mix years ago who had heart worms when we got her. He has treated our terrier for her skin issues yearly and recently performed a hernia surgery without any problems. I was worried she had a tumor and he just felt under her tummy and knew right away it was a hernia and was right. She was back to normal after just a week! He doesn't push a lot of tests on you like other offices I've been to. He explains everything thoroughly to you and is patient with any questions you may have. You can tell that he became a vet because he loves animals. I drive 45 minutes to his office now and will continue to take my animals to him even after I move. I would drive hours to stay with someone I trust :) Read Less

The best vet. and staff you could find anywhere! Dr. Epler is a genius with animals- he knows everything and is very affordable. He saved our collie mix years ago who had heart worms when we got her. He has treated our terrier for her skin issues yearly and recently performed a hernia surgery without any problems. I was worried she had a tumor and he just felt under her tummy and knew right away it was a hernia and was right. She was back to normal after just a week! He doesn't push a lot of tests on you like other offices I've been to. He explains everything thoroughly to you and is patient with any questions you may have. You can tell that he became a vet because he loves animals. I drive 45 minutes to his office now and will continue to take my animals to him even after I move. I would drive hours to stay with someone I trust :) Read Less

I have been a client for almost 25 years. Dr. Epler and Sandy and the staff have always been informative and caring. I have called them in the middle of the night for emergencies and Dr. Epler has driven in and met me at the clinic SEVERAL times! He has given the best of care to my pets and has always kept me informed on all health issues. Sometimes the diagnosis not what I wanted to hear. We all want our pets to live forever and we never want to lose them. When euthanasia was necessary it was done with respect and kindness and no pain. Jeff saved one of my cats when another vet practice had almost killed him! In my opinion if you want the best care for your pets Shelbyville Animal Clinic is the ONLY place to go! They treat my pets with the same care as they treat their pets. I usually don't comment on the web. However when I read the other reviews I was appalled! I have encountered too many people who don't want to take the time and energy and resources necessary to care for their four legged friends. They often neglect an animal until it is too late and then they blame the vet for a bad outcome! Dr. Epler tells the truth and some people don't want to hear it. My pets (my friends) will continue to go to Dr. Epler and this clinic. This is where they get the care and comfort they deserve. I am a VERY HAPPY CLIENT of almost a quarter century! If you truly care about your pet (your friend) then THIS is the clinic you want. Read Less

The last time I visited this vet, the doctor used 4 letter language with my 2 and 5 year old children in the room. He had zero patience when my children were not being perfect little angels. If I could've left them at home, I would have. My only option was to take them with me, and he didn't tolerate them at all. He was so rude. The ladies who work out front have always been very pleasant, but I have since changed vets so we don't have to deal with him again. Read Less