I have been a client for quite some time, with three pets. My last experience, recently, was far less than satisfactory, I'm sorry to say. I took my Bengal cat in for an exam. The complaint was sne... Read More
I have been a client for quite some time, with three pets. My last experience, recently, was far less than satisfactory, I'm sorry to say. I took my Bengal cat in for an exam. The complaint was sneezing & coughing. Dr. King, whom we have always seen, was not in. We saw Dr. Clemens. She diagnosed mild respiratory distress & prescribed an antibiotic and a lysine supplement to boost the immune system. I was to pick up the antibiotic from Noblesville Low Cost Pharmacy (already an inconvenience.) I got the lysine supplement at All Star(probably a mistake as it was $45.) When I went to the pharmacy to pick up the drug about 2 hrs later they had not yet received the order...more delay...more inconvenience. They had to call All Star to get the RX. When I got home with the drug, I quickly discovered I was going to have difficulty administering it to a skittish, fairly large cat. So, I compromised by mixing it in his food. However, after two doses, the flimsy syringe provided by the pharmacy disintegrated, leaving me high and dry. Now we are into the weekend when no one is available to help. I ended up putting a few drops on top of his food (guessing at the amount because I had no measurement device.). I am totally frustrated and extremely dissatisfied with the whole experience. Although they called to follow up today, I doubt I will return to All-Star. I have talked with two friends who use other vets in the area, who have also left All-Star. It appears, although they are very nice, their fees are considerably higher than others. Oh, and I have forgotten to mention that this whole experience cost approx. $200! I have ignored the higher fees because I enjoyed the superior client experience, but after this last round, I am over that.Read Less