I’ve never had a bad experience with this clinic until today. Up until now, I’ve had wonderful service and have always LOVED Dr. Dotzenrod, he’s wonderful. Today I called the office to follow up on a... Read More
I’ve never had a bad experience with this clinic until today. Up until now, I’ve had wonderful service and have always LOVED Dr. Dotzenrod, he’s wonderful. Today I called the office to follow up on an issue that I’ve had with my cat. After she was declawed there about 6 or 7 months ago, I noticed about 4 months ago that she still had stitches in one of her paws (seemed to be somewhat uncomfortable), I was able to get in and get her seen, Doc prescribed her some pain medicati...on, and didn’t charge me for anything since it was related to her declawing, and said he imagined the stitch would dissolve soon. Well it’s not been about 3 months since then, and there’s still a stitch sticking out of her paw. So I called just wanting to set up an exam and most likely get the stitch removed from her paw, (or so I thought). Well, the lady at the front desk, first told me basically that she didn’t believe me that there could still be any stitches (mainly because they don’t usually ever stitch), but I continued to tell her I was looking right at it... and had already had her seen by Doctor Dotzenrod for it. Then she began to berate me for having a balance on my account and that if I wanted to have an exam, it would have to be paid in full. I told her that I would pay whatever balance... but wanted to know what it was for? She explained for the pain meds/exam... that the doctor told me to not worry about and that it was no charge, and that anything related to her healing from her declawing wouldn’t be charged. I have no issue paying for my animal, I don’t want her to be uncomfortable... but I also don’t need to be told something by the doctor, who’s been our family vet for years and years... and then be treated like complete crap by one of the front gals for no reason, when I’m trying to schedule an appointment for my cat, when I’ve already been following up with the same thing off and on for months. She raised her voice, was incredibly rude, berated me some payment (I have no issue paying if that’s what needs to be done), but no I’m not happy that my cat is still having issues with stitches from a procedure I paid for, obviously. She told me doctor dotzenrod can “deal with me” when he’s back next week. So that what’s that. Super disappointed. Never had a bad experience until now. See More Read Less