My previous experience with one veterinarian was poor. However, I had good customer service. Their pricing is tad more than other animal clinics, but they are one of the few urgent cares in the Des Moines area. Read Less

Stay away, they just want your money. I had the worst experience here with Dr. Amy Olson after picking up my new cat from a shelter. My cat had a bladder infection, and Creature Comforts gave her a shot which fixed it. But then Dr. Olson asked me to buy not one but TWO types of painkillers. This cat is still getting familiar with me and is very stressed with all of the changes. I asked her how I was supposed to administer the painkillers to a new cat that wouldn't let me near it, and she just said "I have faith in you." Then she tried to upsell me and get me to buy a different band of urinary tract cat food, even though I was already giving the cat urinary tract cat food. I ended up spending $250 overall, on the shot, new food and painkillers. She also recommended I come back and spend $500 on a procedure to fix a cavity the cat had. I decided to never come back to this vet, and have since taken my cat to Starch Animal Hospital on a recommendation from the Animal Rescue League. I paid only $120 for the same procedure, and they also said my cat didn't have a cavity! Read Less

Everyone here has gone above and beyond to save my little kitty! They are professional, friendly, and the facility is clean. My situation is very intense and extreme and they did not give up. They have followed up regularly since I brought my cat home and have helped immensely. THANK YOU! I would HIGHLY recommend them! Read Less

I have been taking our pets to Creature Comforts for 11 years. During that time two of our cats had to be euthanized. The caring and compassion that they showed to me was incredible. I wouldn't take my pets anywhere else. The staff are so friendly and courteous. Read Less

Great staff, doctors, exam rooms are clean, and very reasonably priced. Love the extended hours offered every day of the week. My dog receiced excellent care both times we had an emergency situation. They are now my go-to place for regular visits and when we have an emergency. Read Less

Creature Comforts has provided care to my dog for the past 11 years and the staff who work there are wonderful. We lost our Charlie boy the week before Christmas due to an abdominal tumor and the compassion/care we were shown as they gave us options was remarkable. Thank you to everyone who has worked there past or present and for making our experiences to the vet enjoyable versus dramatic and anxious. Charlie loved coming in to see his "friends". Read Less

I called them this morning and they were able to get my dog in and get her taken care of very quickly. The vet and her staff were very friendly and very compassionate about my dog and her needs. They are priced well and provided exceptional service for my dog and now she is on her way to recovery. I would definitely recommend this place. Read Less

We took our 19yr old cat Jellybean in for labored breathing and before we went I knew that the possibilities were treatment or euthanasia. It was hard to prepare for that moment when Dr Olson said we had to put her to rest. Dr Olson was so gracious and compassionate with my husband and I and her gentle handing of our beloved Jellybean was more than what we expected. We left knowing her diagnosis was accurate and that we made the right decision. Two weeks later we received a sympathy card in the mail with all the staffs signatures and paw print of our Jellybean 😸 totally unexpected touched our hearts so much. UNBELIEVABLE SERVICE here! Read Less

A couple days ago she stopped eating, drinking, and moving. She slept all day and wouldn't move except when I pulled her out from under my bed to make her drink water from a syringe. I took her to Creature Comforts and they did blood and urine tests on her and found out that her white blood count was extreamly high. They took her back for an emergency surgery (emergency spay) and found out that her uterus was so filled with infection that it had exploded. They did the best they could to get the infection out but couldn't get it all because it started attaching itself to her insides. They stayed at a minimum of an hour and a half after the clinic closed just to check on Bebe because she wanted to make sure she was going to be okay. Then continuously through the day the doctors had nurses going back and giving her TLC. I love this vet, they care for their patients and their families too! I would reccommend this vet clinic to anyone who loves their four legged family members. Thank you so much to the doctors, nurses, and other staff that have been taking such great care of my baby! Read Less

Extremely overpriced and they just want your money. They care more about milking you for every possible cent than they do about your animals. I have dealt with them many times but the final straw was when I went in for over the counter meds for my 3 foot pet stingray and they said my ray needed to be seen first... Read Less

Every time we take our dogs they are amazing! Best staff and best vets I have every had !they are so friendly and they truly care about our animals ! They are very reasonable pricing and they are just amazing !!! I will continue to take my dogs here!! Read Less

Excellent quality service!!! My roomate's dog has Addison's disease. The dog crashed and we went there. As soon as we walked in they called triage and better the dog to the back. They made her better and we went home. EXCELLENT EXCELLENT EXCELLENT. The staff know my roomie by her first name. They take the time to explain what is going on, what happened, what they did to fix it and what to do for aftercare!! Read Less