Veterinary Medical Associates

I would not recommend this place. We’ve gone to this clinic for a couple years with our dog and really liked Dr. Stephanie, but was told by Ann to take our business elsewhere. I spoke to Ann on the phone regarding a refill for preventative heartworm/flea/tick medication. Our dog had heartworm tests done a couple months ago at this office and my over-supply of medication I purchased ran out. When her heartworm test was performed I was not told I needed to purchase preventatives at that time, or they wouldn’t fill them.... in fact they didn’t discuss options with me at all at that visit. I knew I still had some at home, and administered the medication each month until I ran out, at which point I requested a refill. They refused to give me a refill without another heartworm test and office visit to which I was quoted $75 (which i just paid for the test a couple months ago!). I have never had this happen with any other vet. So long as I had her tested once yearly I was always prescribed her medication. Ann was extremely rude on the phone, and as I proceeded to tell her I didn’t appreciate her tone and that she was being very discourteous, and if that’s how they treat a customer I would go elsewhere.... She said I should go elsewhere, and she hung up on me. I was in shock at how immature Ann acted, and handled a client. I called back and spoke to Melanie and she advised she would have the owner or office manager call me regarding the discord, but I never got a call. In my past experience I’ve never had a vet question and doubt that I was giving preventatives to my dog since her exam, but In light of Ann’s request to go elsewhere and her threats that no other vet would prescribe this preventative medication I called around to see if she was right and if this policy changed. The first vet I called said if she had the test done recently and I could show proof of that they would be happy to prescribe the medicine, the second vet I called said the same.....I went in and I have the medicine now....no new test required. Vetrinary Medical Associates doesn’t care about preventing your pet from illness, they just want your money. They are the only vet I have seen that charges an office call in addition to vaccinations. They are also the only vet I’ve seen that requires an office visit every time you have a question or concern. Our dog had a condition we couldn’t establish the issue to, the Dr would advise we could try x and if it didn’t work to call them and she’d prescribe y....but when I would call they’d always refuse to leave a note for the doctor and demand another office visit after I was just there for the same issue.....another $$$ in their pocket. I’m more than happy to pay when needed as I have spent thousands on my dog, but I want a vet that cares for their patients, not just the money. I’m happy to go elsewhere. Read Less