Really bummed because this vet would have been real convenient for me to go to. I called the office to see about getting my dog neutered. We'd previously gone to a cheap vet in Des Moines to get our puppies vaccinations. We needed to get him neutered and because the vet we took him to previously does cheap vaccinations, he was booked too far out so we thought we'd take him to a regular vet clinic. The receptionist here was very rude. She sighed after every questioned I answered. She questioned why I wouldn't take my dog to the vaccination vet to get neutered. Sighed some more. Then she said she'd have to call that vet to get his records. I have his records but she wanted actual notes. He only went there to be vaccinated. She just sounded so exasperated to have a new client that I decided that it was probably best to find someone else to care for my dog. Read Less

We have gone to the Ballard Vet Clinic for years, ever since Dr. May took over the practice. I could not be happier with the service. After reading other reviews, I am rather confused as to other people's experiences. Mary has always been overly friendly and helpful to both my husband and myself, regardless if I am bringing in our dog or cats for a routine visit, stopping in for flea meds, or calling to inquire about when pets are due for annual visits. Dr. May is a great vet and has an obvious love and care for animals. When my first cat was not acting right, I called the clinic to find it was closed. The after hours voicemail offers Dr. May's personal cell phone, so I was able to text and call him. He even asked me to send him a video of what my cat was doing and was then able to refer me to a 24-hour clinic once we determined that there was a somewhat serious issue happening. Prices are very comparable to any other vet in the area and I have found are even quite a bit less expensive than other Iowa vets after speaking with friends in the Carroll, IA area. Highly recommend! Read Less

I have been with this vet for four years! They are always very accommodating. Even though staff is short at times they are very flexible I have had two "emergencies" and I was able to get an appointment that day for treatment. Prices are very reasonable. Outstanding service! I am sad that I will be moving out of state in the next year I hope I can find the same passion and care in my new town. Read Less

Dr. May and Mary, his administrative assistant, are amazing. He's done more for our pets than any vet I've been to before. He saved the life of Jennie our younger cat, and helped us say goodbye to Smokey, our older cat. We wouldn't go anywhere else. Read Less

The receptionist is overworked. Look at the hours and she is covering all of them. That is a problem. Bigger problem is that if you have a cat be sure your appointment is with Dr. May. If you have an emergency, go elsewhere. I can take care of a wound better than the care that cost me over 100 dollars. Routine care. Okay. Not good enough. Read Less

I agree, the recpetionist should not be in charge of answering the phone if she is soley rude and not helpful. "We're not guna see a pet we've never seen before"...then how the crap do you have a business? Read Less

I felt as if I was being an inconvenience by calling their office. Not sure if I will take my dog there now as she didn't give me a good feeling. She (Mary) tried to redirect me to another clinic almost right away after calling. I hope that the vet has a better attitude than his receptionist. Read Less