Dr. Ebert was fantastic with our cats when they had multiple issues such as struvrite crystals, ring worm, and ear mites after they were not in good shape when we adopted them. She provided us with proactive updates during their stay and she charges fair rates that are explained and not just added on to bill you for what seems like no reason. Read Less

I took my dachshund Jordan to Dr. Ebert for 15 years at which time he recieved excellent care always. I now take my dachshund Jordette to Dr. Ebert and she also recieves excellent care always -- Dr.Ebert is the best! Read Less

The staff here is so caring and friendly. They are well versed. After having been to many clinics and worked in some I can tell you that this is the place. They do not try to add on extra items that your pet doesn't need! They are straight to the point and give you all the information you need when caring for your pet. Read Less

Dr. Ebert has been my dog's vet ever since I brought her home six years ago and she's just wonderful. She has great interaction with my dog whether she's sick or healthy and does a great job at reminding me to keep up with my regular vaccinations. She never overcharges or pushes for pricier treatments. Great vet! Read Less

My pup Shevek misbehaves badly at the vets. Dr. Ebert is so kind and gentle with him, even when he is being naughty. She's very, very understanding and careful with my pup. Also, she has diagnosed issues correctly every time -- my pup comes away healthier and happier every time. He was neutered at the Gentle Heart Pet Clinic, and treated very well for a reasonable price. I HIGHLY RECOMMEND DR. EBERT AND HER WONDERFUL STAFF! Read Less

When i got my puppy from Petland, a one time free visit to Gentle Heart was included. From that first visit i knew i wanted to keep bringing my pup there. Dr Mary and the rest of the staff are so amazing. Read Less

Dr. Mary and her staff are wonderful! She genuinely cares, is very knowledgeable and is passionate about her profession. My puppy didn't even realize he had shots done! There are even some friendly furry family members that welcome you as you are in the waiting area! Highly recommend Read Less

I am a student here in IC, and my cat needs special food for his bladder. I come from a small town in eastern Iowa and that is where my vet is, and don't always have time to make it back home to get his food. I called this vet and they said I could purchase his there. The second time I went back, the receptionist treated me horribly. Acted as if I didn't exists, then finally told me she couldn't sell me his food. Gave me a guilt trip about how she could lose her job (for apparently making her vet $50 on food?), that it's cruel of me to not give my cat his food (he ran out last night, and with work and school I just now had time to get there), and saying to never come back because they can't sell me food ever again. Even though I could go to any other vet in IC to get food, that is just the one closest to my place. I have never written a review before but felt very strongly I should. I have never been treated so poorly at a vet.Read Less

Wonderful staff who genuinely care about animals. Dr. Mary Ebert is fantastic and her gentle demeanor has a way that makes your pet feel calm and secure during their visit. She is willing to answer questions, has great advice, and never makes you feel rushed. Would highly recommend! Read Less

Wonderful staff who genuinely care about animals. Dr. Mary is fantastic and is always willing to answer questions and you don't feel rushed whatsoever during your visit. She has a way with pets that make them feel calm and supported during their visit- our puppy didn't even flinch during his shots! I'm surprised to hear others say the facility is dirty as it has always been clean and sanitary during our visits. I would highly recommend this place.Read Less