I have been using Dr. Leroy Stegman since 2006, and I think he's an amazing vet with a wonderful way with animals. He's always been very kind and helpful, he has AMAZING prices and you can usually get... Read More
I have been using Dr. Leroy Stegman since 2006, and I think he's an amazing vet with a wonderful way with animals. He's always been very kind and helpful, he has AMAZING prices and you can usually get your pet in same day. That said, his employee at the front desk--Rae, I think--has NO BUSINESS working there. She is incredibly rude, unprofessional, lacks compassion and even basic social skills. She doesn't greet you when you walk in, she acts like you being there is a huge imposition, and she's not helpful at all. I've gone in at least half a dozen times the past couple of years and it's always the same. When my previous dog passed away and I came in crying to pick up his ashes, she didn't say a word. When I bring him in for shots, she doesn't speak. When they made a mistake last week, she didn't say a word. Absolutely ridiculous. The final nail in the coffin just happened. My small dog somehow escaped their care while we were out of town for a week. We were in Tennessee when we received a phone call from another vet in town saying someone found our dog running down the highway and brought him in and got our info from his microchip. We were stunned and said he was supposed to be boarded at Baldwin Hilltop. We hadn't received a phone call notifying us they'd lost him or anything else! When the other vet called them, they were unaware he'd even been missing! He must've escaped their fence and since the dogs are unsupervised, they didn't realize.We refused to let them come and get the dog because I was no longer confident in their ability to protect and care for him. We wanted the new vet to board him and asked Hilltop to send over vax records. Rae refused. She was extremely rude to the new vet and to us on the phone. When my husband called she didn't even apologize! When we returned home a week later, I had to pick up my dog's leash and food. Again, I walked in to pick up my dog's things and she didn't say a word, just handed me the bag and ignored me. No apology at all. It's so crazy! My dog could've ran away, been stolen or gotten run over, and she can't muster a WORD about it??!!! This woman is terrible and shouldn't be working with customers! Love Dr. Stegman but won't be back because of this employee. I've heard similar things from other local folks. Read Less