I've been bringing my dog here since he was a puppy and he's now about a year and a half. I always saw Anna Johnson, DVM and was very pleased. However, the last time I saw her my dog had an ear infect... Read More
I've been bringing my dog here since he was a puppy and he's now about a year and a half. I always saw Anna Johnson, DVM and was very pleased. However, the last time I saw her my dog had an ear infection and acted as most animals do when they are hurting and don't want to be touched, which is unpleasantly. However, I set up an appointment to have my dog neutered and considering we'd never had any other issues I figured this would be fine.Now, a little background on my dog. He's a breed that tends to be on dangerous breeds list and because of this I've done everything possible to make sure he doesn't earn that reputation. I've done early socialization, I've taken him to behavior specialists, and I work with a trainer that was recommended to me by a behavior specialist. Both the behavior specialist and the trainer to not think my dog is dangerous. However, I arrived to drop off my dog for his appointment and I'm immediately brought to wait in a room by a vet tech who is clearly terrified of my dog.Then the other vet, who I had never seen before, James Kraft DVM, walks in and as my dog walks up to sniff him he immediately turns around and leaves the room saying, "I'm not comfortable with this." He comes back in with a muzzle and after I've put it on my dog he tells me that my dog's normal vet had told him my dog was "unpredictable about when he's going to bite." My dog has never bitten anyone. He then proceeds to attempt to impress upon me the seriousness of a dog biting someone and tells me my dog acts this way because of his breed. However, he was not respectful and polite about any of this he spent 15 minutes or so berating me and speaking over me when I try to tell him that I've already seen behavior specialists after he tells me I need to see this specific one. He talks over me telling me that isn't good enough and neither is the trainer we work with, despite not letting me tell him the names of the people we had, and are seeing.After a straight 15 minutes or so of berating and acting aggressively towards me he attempts to touch my dog twice and no, at that point my dog was not friendly. He tells me we need to leave because he doesn't want to put his staff in danger and that would have been fine if he left it at that. I ask for the info of the behavior specialist and he leaves the room for several minutes then comes back in to tell me my info is at the front counter and to retrieve the muzzle. I go to the front counter to pick up my info and pick it up while all the employees avoid making eye contact with me and walk out the door. All the while, I hear Kraft, DVM ranting loudly in the background about how he's not going to put his staff in danger with that dog.Long story short, a few of the workers here have no idea how to behave around large dogs and blame it on the dog. Especially if you have a breed with a bad reputation. Being worried about my dog and the safety of your staff and other people is one thing, but being disrespectful and refusing to use the brain that, one assumes, had to have gotten you through veterinary school is another. If you have to see anyone make sure it isn't James Kraft, DVM because he wont listen to you and will talk down to you and express shock if your dog doesn't put up with someone acting that aggressively towards you. Read Less