VCA Mission Animal Referral and Emergency Center
Mission, Kansas
Reviews
Tiffany Ponick
23 Feb 2022
REPORT
This was our beloved family member “BLUE”. Our experience here was heart wrenching, disappointing, upsetting and tragic. Our boy had an obstruction and blue pearl did not have a surgeon on hand so th...
This was our beloved family member “BLUE”. Our experience here was heart wrenching, disappointing, upsetting and tragic. Our boy had an obstruction and blue pearl did not have a surgeon on hand so they called mission who said they did so we rushed him there and arrived at midnight Saturday. They wanted to observe him first…. The truth was they did not have a surgeon there to help him. We trusted them and left him for them to care for him. At noon we will still had heard nothing so we went to pick him up and wait till the next day for our local vet. They told us they could not guarantee he would survive if we left with him and that their surgeon was on the way. We agreed as we were so scared for him. Everyone that spoke with us made us feel like we were at a fast food restaurant… they were quick, not very informative and not very friendly. We agreed to have him operated on. We were never told of anything bad that could happen from the surgery we were just told it would save his life. The cost was $7500 and had it had even been more we would have paid any price to save him. They sent him home the next day not even 24hr’s after his surgery with a fentanyl patch on and he could barely walk out of the place. We assumed he was just drugged up and week from surgery….. a day 1/2 later he was still not eating, drinking and barely walking so we rushed him to our local vet who informed us he was in critical condition and has become septic….. we lost him 😭 our beautiful boy BLUE
Mission NEVER called us after the surgery to check on him which is shocking for any clinic/hospital that you go to recieve care. Our vet did an autopsy and his stitches had come open in his small intestines. The surgeon didn’t even advice the hospital to keep him after the surgery. I would have paid anything for them to care for them as they should have. Please think twice about taking your loved one here. This hospitals priority is MONEY they don’t have any care for the animals or the owners that entrust them. This has taken me a month to pull myself together to share my experience. It’s so heartbreaking. Shame on this place for their lack of care for my boy and for our family… seriously not even a phone call
Jocelyn Nino
5 Jul 2018
REPORT
Maybe it was my bad luck but I was given horrible service. They ran a few tests on my dog, told me everything was fine, and would be good to go in an hour. Fast forward 2 hours and no one communicated...
Maybe it was my bad luck but I was given horrible service. They ran a few tests on my dog, told me everything was fine, and would be good to go in an hour. Fast forward 2 hours and no one communicated anything to me. I asked the secretary for an updated. Her response was simply, no I have no idea but the doctor will be out here shortly. Fast forward 30 minutes and this person leaves, I ask the next secretary about my dog. They go out back to check on it and magically he’s ready to got at that exact moment. Long story short, No one took the time to inform me of what was going on. I was extremely worried something went wrong. I had to ask twice before anyone bother to check on him and they misplaced one of the three medications. Will not be coming back.
Elisha Churchill
5 Jul 2018
REPORT
Catherine Waldrop, DVM. Remember that name. She was fantastic in what was a very difficult situation. I took in a very sick cat and she was incredibly compassionate and forthcoming with information a...
Catherine Waldrop, DVM. Remember that name. She was fantastic in what was a very difficult situation. I took in a very sick cat and she was incredibly compassionate and forthcoming with information and very caring while giving me information about a fairly dire prognosis. Our cat had to be put down, it was devastating and she was so kind and professional. She was the best. Our experience was so sad but the staff (vets, techs and front desk) was so caring and kind and the care our Clem received at the end of his life was very much appreciated. Also, I didn't think the cost was crazy town for or an after-hours emergency visit involving euthanasia.
Candice Wize
28 Jun 2018
REPORT
The entire staff here recognizes that your pet is family. They quickly diagnosed my sweet dog and got him into surgery ASAP. They're so great about keeping you updated. They didn't mind my calling in ...
The entire staff here recognizes that your pet is family. They quickly diagnosed my sweet dog and got him into surgery ASAP. They're so great about keeping you updated. They didn't mind my calling in the middle of the night to check in on my sick dog.
Jessica Guilliams
7 Jun 2018
REPORT
I would of gave this place zero stars if I could... I brought my pregnant dane in because she was having problems delivering. They took her right back for her vitals and would not allow us with her. T...
I would of gave this place zero stars if I could... I brought my pregnant dane in because she was having problems delivering. They took her right back for her vitals and would not allow us with her. Then the doctor did an X-ray to see if there was a puppy and came back out to us and told us there was and he could show us the X-ray. We went to a room and he showed us the puppy. He said it was dead because he could not see a heartbeat and told us there was many reasons it can happen. They gave her shots to try to induce labor. Nothing happened. They said we have a choice to wait over night and see if she has it or to get a C-section. We chose to wait to see if she will later have it because we was told it was not alive. We took her to our vet (Indepence animal hospital) the next day because she did not have it overnight. A C-section was done extremely fast and I was right by her side the whole time! The puppy came out and was lifeless, but it had a heartbeat! My vet worked on the puppy what seemed to be forever and he screamed. The puppy made it amazingly! If it was not for this vet telling me he did not have a heartbeat he could of been out sooner. I asked my vets office about what he told me with the heartbeat and they said a heartbeat can not even be seen on an X-ray! Very disappointed by this vet. They even told me they would fax over what they did to our vets office and they never did.
Cassie Hamilton
7 Jun 2018
REPORT
This place is full of kind people! I found a bunny this morning that had been victim of either a car hitting it or an animal attack. The poor thing was suffering and I’m not emotionally strong enough ...
This place is full of kind people! I found a bunny this morning that had been victim of either a car hitting it or an animal attack. The poor thing was suffering and I’m not emotionally strong enough to put an animal down myself. I contacted the vet and they told me to bring him in and they’d put him down humanely. They were so considerate to my feelings and put the bunny down without any charge. They even thanked me for doing the right thing, as if there was anything else I could have done. This is a great place to take any and all animals to.
Veronica Diaz
22 May 2018
REPORT
Amazing staff so compassionate and supportive. I walked in with my bulldog who passed away on my way there unfortunately, but the staff were so supportive of my feelings and understanding of what I wa...
Amazing staff so compassionate and supportive. I walked in with my bulldog who passed away on my way there unfortunately, but the staff were so supportive of my feelings and understanding of what I was going thru. I’ve never lost a dog so it was all new to me and they were so kind and the service they offered helped comfort me knowing His ashes would be spread somewhere beautiful.
Blake Malcolm
13 Apr 2018
REPORT
I had a very good experience at this emergency clinic. It was very early in the morning when I took my dog in but there was plenty of staff to make things go quickly. Everyone was very professional an...
I had a very good experience at this emergency clinic. It was very early in the morning when I took my dog in but there was plenty of staff to make things go quickly. Everyone was very professional and helpful. The doctor gave me multiple treatment options and walked me through everything that was going on.
The people complaining about the cost need to adjust their expectations. Pets can be expensive. How much did it cost the last time you yourself went to the ER? Emergency medicine IS expensive, no matter what. There are probably cheaper options but for x-rays, diagnosis, meds and an IV it was reasonable.
Albert Minnis
29 Mar 2018
REPORT
My dog broke his femur in several places and the whole team here was AMAZING Dr. Kurt Hazenfield has been nothing short of fantastic. The love they show animals, and the timely manner at which they ge...
My dog broke his femur in several places and the whole team here was AMAZING Dr. Kurt Hazenfield has been nothing short of fantastic. The love they show animals, and the timely manner at which they get your pet in for procedures is amazing. The most important part is how GREAT they are at what they do. Dr. Kurt Hazenfield did an amazing reconstruction of my dogs femur and he is doing amazing, to top it all off they call and check to see how your pet is doing periodically. I would give them 100 stars if possible, but could only give 5. I MORE THAN RECOMMEND this place. They turned a traumatizing experience into a great one, and thats what its all about.
Kim Wu
29 Mar 2018
REPORT
Always open, always warm and welcoming. They take the time to really explain things, from minor to major and including expected costs. I know I can trust them with my cats!
Charlie Collins
25 Feb 2018
REPORT
I have been here several times with 2 different dogs. The Doctors and Specialists that I have seen here have been excellent. They are kind and knowledgeable. They have many tests and equipment to trea...
I have been here several times with 2 different dogs. The Doctors and Specialists that I have seen here have been excellent. They are kind and knowledgeable. They have many tests and equipment to treat/diagnose your pet. They are very cost effective and they offer a pet health credit card you can apply for as a payment option.
Emily
1 Feb 2018
REPORT
Been here for a few pet emergencies and two of my cats have had radioactive iodine therapy for hyperthyroidism by Dr Grigsby. They have always treated my animals with the utmost care and sensitivity. ...
Been here for a few pet emergencies and two of my cats have had radioactive iodine therapy for hyperthyroidism by Dr Grigsby. They have always treated my animals with the utmost care and sensitivity. So grateful for this place and their hard working staff.
kelisen molloy
23 Feb 2017
REPORT
Very disappointed in the customer service we received from the Staff at VCA Mission. The Veterinarian we spoke to, Dr. Thomas Mick, was extremely unhelpful. The information he gave us from the start w...
Very disappointed in the customer service we received from the Staff at VCA Mission. The Veterinarian we spoke to, Dr. Thomas Mick, was extremely unhelpful. The information he gave us from the start was incredibly vague and when follow up questions were asked to try to clarify the situation his responses were "i dont know? anything could happen." and "could be." Obviously, the expectation is not for a medical professional to predict the future. However, our expectation was that he would help us make some hard decisions regarding our dog's health by keeping us informed and providing his professional opinion. Unfortunately, we were met with complete ambivalence and an attitude like he didn't have the time to talk. Unfortunately, I think Dr. Mick's attitude is contagious because it was reflected in the entirety of the staff (aside from one very nice lady at the front desk, the one with dark hair NOT the dirty blonde). All in all, this was a very disappointing experience and we spent the night speculating as to why our dog was still uncomfortable and in pain because we paid VCA to treat us like we were a nuisance.
Colleen Blackwell
30 Dec 2016
REPORT
Thank you to VCA! Our puppy ate some medicine that she was not supposed to last night. With our regular vet being closed and not knowing what to do, we called VCA and described our issue. The woman on...
Thank you to VCA! Our puppy ate some medicine that she was not supposed to last night. With our regular vet being closed and not knowing what to do, we called VCA and described our issue. The woman on the phone walked us through the steps to take at home and informed us about the proper time to come into the center. She was very helpful, attentive, and helped us nurse our pup back to good health. We cannot thank you enough for your help.
Shawn Suppes
13 Dec 2016
REPORT
Brought my cat into this vet a couple years ago. The cat needed to undergo surgery asap. The individual (vet) I worked with didnt seem to have any people skills in resolving and explaining the situati...
Brought my cat into this vet a couple years ago. The cat needed to undergo surgery asap. The individual (vet) I worked with didnt seem to have any people skills in resolving and explaining the situation. After the vet/assistant explaining the cat's situation to me he walked out of the room not saying if I needed to wait, or what the next best direction was. I just stood there confused and not knowing if my cat was going to need to be put down. It was a very stressful situation when you dont know what to do next for you animal.
Personable skills are a trait this vet could improve on.
I would suggest going to Blue Pearl in Overland Park as an emergency vet.
Hayley Strutt
5 Dec 2016
REPORT
I couldn't ask for a better group to take care of my little one. She suffered a C2 fracture after being hit by a car and each week she is so happy to go back and visit them. They have been so amazing ...
I couldn't ask for a better group to take care of my little one. She suffered a C2 fracture after being hit by a car and each week she is so happy to go back and visit them. They have been so amazing to her and us as a family. From the staff taking care of her the evening we took her in, to Dr. Hazenfield and Emi taking care of her weekly, we couldn't ask for more. If I could give more than 5 stars I would!
Ami Jester
22 Nov 2016
REPORT
Our experience here was very good. Our dog, Charlie, wasn't breathing properly (wheezing, gagging) and we took him in around 9pm. They saw him immediately and did an x-ray and endoscopy. Dr. Bangert d...
Our experience here was very good. Our dog, Charlie, wasn't breathing properly (wheezing, gagging) and we took him in around 9pm. They saw him immediately and did an x-ray and endoscopy. Dr. Bangert did his procedure and was there the next morning and called us to let us know how we was doing and what she thought happened. Very knowledgable and kind. This made a big difference. We would have paid whatever necessary, but we did appreciate the price quotes they gave ahead of each procedure. I'd say it wasn't bad ($1800) in the end for an ER visit, X-rays, endoscopy, anesthesia, meds, and a night in the hospital! Thanks VCA and Dr. Bangert for taking care of our baby!
Laura Hemphill
15 Jun 2016
REPORT
The VCA staff was professional and compassionate during a very tough time for us and our pup. We had many questions, and the internal medicine vet was extremely kind and answered all questions thoroug...
The VCA staff was professional and compassionate during a very tough time for us and our pup. We had many questions, and the internal medicine vet was extremely kind and answered all questions thoroughly. She also called personally to give us the prognosis and talked with us for many minutes and again, answered all of our questions. The techs and front desk staff were also kind, sympathetic, and helpful. Would definitely return to this clinic.
leiaa
19 Jul 2011
REPORT
We brought our dog in on a Sunday night because he was unable to use his hind legs. We were not allowed to go into the back with our dog even for his vitals check. The vet took radiographs and said...
We brought our dog in on a Sunday night because he was unable to use his hind legs. We were not allowed to go into the back with our dog even for his vitals check. The vet took radiographs and said that they could not see anything obvious. The Dr. then offered us a surgery saying that it would run us $3,000. We asked what the surgery entailed and it was not explained at all. Saying that we were unwilling to do anything so drastic without more detai;l we asked what the next step for taking care of him would be We were told, ""It's just nursing care from here."" The next morning we took the dog to his typical vet where they immediately ran blood work (which Mission vet had opted against). He has a severe urinary tract infection and an extremely high bacteria count in his blood. He has been on antibiotics for a day and is already starting to sit up and scoot his back legs around bit. When I called Mission Med Vet to explain what had happened I was directed to the business office. I explained our story. I was told that the Dr. we had seen was new, as if that is excusable. They were sorry if her comment about nursing our dog came across the way it had (as if there was some other way panicked pet owners would interpret that). She then ended the conversation by offering us a surgical consult. We will neither be returning, nor recommending them to anyone.
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08:00AM-18:00PM
Tuesday
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VCA Mission Animal Referral and Emergency Center
Mission, Kansas
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
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Closed on {{popularHourDay.text}}
Reviews
Tiffany Ponick
23 Feb 2022
This was our beloved family member “BLUE”. Our experience here was heart wrenching, disappointing, upsetting and tragic. Our boy had an obstruction and blue pearl did not have a surgeon on hand so th...
This was our beloved family member “BLUE”. Our experience here was heart wrenching, disappointing, upsetting and tragic. Our boy had an obstruction and blue pearl did not have a surgeon on hand so they called mission who said they did so we rushed him there and arrived at midnight Saturday. They wanted to observe him first…. The truth was they did not have a surgeon there to help him. We trusted them and left him for them to care for him. At noon we will still had heard nothing so we went to pick him up and wait till the next day for our local vet. They told us they could not guarantee he would survive if we left with him and that their surgeon was on the way. We agreed as we were so scared for him. Everyone that spoke with us made us feel like we were at a fast food restaurant… they were quick, not very informative and not very friendly. We agreed to have him operated on. We were never told of anything bad that could happen from the surgery we were just told it would save his life. The cost was $7500 and had it had even been more we would have paid any price to save him. They sent him home the next day not even 24hr’s after his surgery with a fentanyl patch on and he could barely walk out of the place. We assumed he was just drugged up and week from surgery….. a day 1/2 later he was still not eating, drinking and barely walking so we rushed him to our local vet who informed us he was in critical condition and has become septic….. we lost him 😭 our beautiful boy BLUE
Mission NEVER called us after the surgery to check on him which is shocking for any clinic/hospital that you go to recieve care. Our vet did an autopsy and his stitches had come open in his small intestines. The surgeon didn’t even advice the hospital to keep him after the surgery. I would have paid anything for them to care for them as they should have. Please think twice about taking your loved one here. This hospitals priority is MONEY they don’t have any care for the animals or the owners that entrust them. This has taken me a month to pull myself together to share my experience. It’s so heartbreaking. Shame on this place for their lack of care for my boy and for our family… seriously not even a phone call
Jocelyn Nino
5 Jul 2018
Maybe it was my bad luck but I was given horrible service. They ran a few tests on my dog, told me everything was fine, and would be good to go in an hour. Fast forward 2 hours and no one communicated...
Maybe it was my bad luck but I was given horrible service. They ran a few tests on my dog, told me everything was fine, and would be good to go in an hour. Fast forward 2 hours and no one communicated anything to me. I asked the secretary for an updated. Her response was simply, no I have no idea but the doctor will be out here shortly. Fast forward 30 minutes and this person leaves, I ask the next secretary about my dog. They go out back to check on it and magically he’s ready to got at that exact moment. Long story short, No one took the time to inform me of what was going on. I was extremely worried something went wrong. I had to ask twice before anyone bother to check on him and they misplaced one of the three medications. Will not be coming back.
Elisha Churchill
5 Jul 2018
Catherine Waldrop, DVM. Remember that name. She was fantastic in what was a very difficult situation. I took in a very sick cat and she was incredibly compassionate and forthcoming with information a...
Catherine Waldrop, DVM. Remember that name. She was fantastic in what was a very difficult situation. I took in a very sick cat and she was incredibly compassionate and forthcoming with information and very caring while giving me information about a fairly dire prognosis. Our cat had to be put down, it was devastating and she was so kind and professional. She was the best. Our experience was so sad but the staff (vets, techs and front desk) was so caring and kind and the care our Clem received at the end of his life was very much appreciated. Also, I didn't think the cost was crazy town for or an after-hours emergency visit involving euthanasia.
Candice Wize
28 Jun 2018
The entire staff here recognizes that your pet is family. They quickly diagnosed my sweet dog and got him into surgery ASAP. They're so great about keeping you updated. They didn't mind my calling in ...
The entire staff here recognizes that your pet is family. They quickly diagnosed my sweet dog and got him into surgery ASAP. They're so great about keeping you updated. They didn't mind my calling in the middle of the night to check in on my sick dog.
Jessica Guilliams
7 Jun 2018
I would of gave this place zero stars if I could... I brought my pregnant dane in because she was having problems delivering. They took her right back for her vitals and would not allow us with her. T...
I would of gave this place zero stars if I could... I brought my pregnant dane in because she was having problems delivering. They took her right back for her vitals and would not allow us with her. Then the doctor did an X-ray to see if there was a puppy and came back out to us and told us there was and he could show us the X-ray. We went to a room and he showed us the puppy. He said it was dead because he could not see a heartbeat and told us there was many reasons it can happen. They gave her shots to try to induce labor. Nothing happened. They said we have a choice to wait over night and see if she has it or to get a C-section. We chose to wait to see if she will later have it because we was told it was not alive. We took her to our vet (Indepence animal hospital) the next day because she did not have it overnight. A C-section was done extremely fast and I was right by her side the whole time! The puppy came out and was lifeless, but it had a heartbeat! My vet worked on the puppy what seemed to be forever and he screamed. The puppy made it amazingly! If it was not for this vet telling me he did not have a heartbeat he could of been out sooner. I asked my vets office about what he told me with the heartbeat and they said a heartbeat can not even be seen on an X-ray! Very disappointed by this vet. They even told me they would fax over what they did to our vets office and they never did.
Cassie Hamilton
7 Jun 2018
This place is full of kind people! I found a bunny this morning that had been victim of either a car hitting it or an animal attack. The poor thing was suffering and I’m not emotionally strong enough ...
This place is full of kind people! I found a bunny this morning that had been victim of either a car hitting it or an animal attack. The poor thing was suffering and I’m not emotionally strong enough to put an animal down myself. I contacted the vet and they told me to bring him in and they’d put him down humanely. They were so considerate to my feelings and put the bunny down without any charge. They even thanked me for doing the right thing, as if there was anything else I could have done. This is a great place to take any and all animals to.
Veronica Diaz
22 May 2018
Amazing staff so compassionate and supportive. I walked in with my bulldog who passed away on my way there unfortunately, but the staff were so supportive of my feelings and understanding of what I wa...
Amazing staff so compassionate and supportive. I walked in with my bulldog who passed away on my way there unfortunately, but the staff were so supportive of my feelings and understanding of what I was going thru. I’ve never lost a dog so it was all new to me and they were so kind and the service they offered helped comfort me knowing His ashes would be spread somewhere beautiful.
Blake Malcolm
13 Apr 2018
I had a very good experience at this emergency clinic. It was very early in the morning when I took my dog in but there was plenty of staff to make things go quickly. Everyone was very professional an...
I had a very good experience at this emergency clinic. It was very early in the morning when I took my dog in but there was plenty of staff to make things go quickly. Everyone was very professional and helpful. The doctor gave me multiple treatment options and walked me through everything that was going on.
The people complaining about the cost need to adjust their expectations. Pets can be expensive. How much did it cost the last time you yourself went to the ER? Emergency medicine IS expensive, no matter what. There are probably cheaper options but for x-rays, diagnosis, meds and an IV it was reasonable.
Albert Minnis
29 Mar 2018
My dog broke his femur in several places and the whole team here was AMAZING Dr. Kurt Hazenfield has been nothing short of fantastic. The love they show animals, and the timely manner at which they ge...
My dog broke his femur in several places and the whole team here was AMAZING Dr. Kurt Hazenfield has been nothing short of fantastic. The love they show animals, and the timely manner at which they get your pet in for procedures is amazing. The most important part is how GREAT they are at what they do. Dr. Kurt Hazenfield did an amazing reconstruction of my dogs femur and he is doing amazing, to top it all off they call and check to see how your pet is doing periodically. I would give them 100 stars if possible, but could only give 5. I MORE THAN RECOMMEND this place. They turned a traumatizing experience into a great one, and thats what its all about.
Kim Wu
29 Mar 2018
Always open, always warm and welcoming. They take the time to really explain things, from minor to major and including expected costs. I know I can trust them with my cats!
Charlie Collins
25 Feb 2018
I have been here several times with 2 different dogs. The Doctors and Specialists that I have seen here have been excellent. They are kind and knowledgeable. They have many tests and equipment to trea...
I have been here several times with 2 different dogs. The Doctors and Specialists that I have seen here have been excellent. They are kind and knowledgeable. They have many tests and equipment to treat/diagnose your pet. They are very cost effective and they offer a pet health credit card you can apply for as a payment option.
Emily
1 Feb 2018
Been here for a few pet emergencies and two of my cats have had radioactive iodine therapy for hyperthyroidism by Dr Grigsby. They have always treated my animals with the utmost care and sensitivity. ...
Been here for a few pet emergencies and two of my cats have had radioactive iodine therapy for hyperthyroidism by Dr Grigsby. They have always treated my animals with the utmost care and sensitivity. So grateful for this place and their hard working staff.
kelisen molloy
23 Feb 2017
Very disappointed in the customer service we received from the Staff at VCA Mission. The Veterinarian we spoke to, Dr. Thomas Mick, was extremely unhelpful. The information he gave us from the start w...
Very disappointed in the customer service we received from the Staff at VCA Mission. The Veterinarian we spoke to, Dr. Thomas Mick, was extremely unhelpful. The information he gave us from the start was incredibly vague and when follow up questions were asked to try to clarify the situation his responses were "i dont know? anything could happen." and "could be." Obviously, the expectation is not for a medical professional to predict the future. However, our expectation was that he would help us make some hard decisions regarding our dog's health by keeping us informed and providing his professional opinion. Unfortunately, we were met with complete ambivalence and an attitude like he didn't have the time to talk. Unfortunately, I think Dr. Mick's attitude is contagious because it was reflected in the entirety of the staff (aside from one very nice lady at the front desk, the one with dark hair NOT the dirty blonde). All in all, this was a very disappointing experience and we spent the night speculating as to why our dog was still uncomfortable and in pain because we paid VCA to treat us like we were a nuisance.
Colleen Blackwell
30 Dec 2016
Thank you to VCA! Our puppy ate some medicine that she was not supposed to last night. With our regular vet being closed and not knowing what to do, we called VCA and described our issue. The woman on...
Thank you to VCA! Our puppy ate some medicine that she was not supposed to last night. With our regular vet being closed and not knowing what to do, we called VCA and described our issue. The woman on the phone walked us through the steps to take at home and informed us about the proper time to come into the center. She was very helpful, attentive, and helped us nurse our pup back to good health. We cannot thank you enough for your help.
Shawn Suppes
13 Dec 2016
Brought my cat into this vet a couple years ago. The cat needed to undergo surgery asap. The individual (vet) I worked with didnt seem to have any people skills in resolving and explaining the situati...
Brought my cat into this vet a couple years ago. The cat needed to undergo surgery asap. The individual (vet) I worked with didnt seem to have any people skills in resolving and explaining the situation. After the vet/assistant explaining the cat's situation to me he walked out of the room not saying if I needed to wait, or what the next best direction was. I just stood there confused and not knowing if my cat was going to need to be put down. It was a very stressful situation when you dont know what to do next for you animal.
Personable skills are a trait this vet could improve on.
I would suggest going to Blue Pearl in Overland Park as an emergency vet.
Hayley Strutt
5 Dec 2016
I couldn't ask for a better group to take care of my little one. She suffered a C2 fracture after being hit by a car and each week she is so happy to go back and visit them. They have been so amazing ...
I couldn't ask for a better group to take care of my little one. She suffered a C2 fracture after being hit by a car and each week she is so happy to go back and visit them. They have been so amazing to her and us as a family. From the staff taking care of her the evening we took her in, to Dr. Hazenfield and Emi taking care of her weekly, we couldn't ask for more. If I could give more than 5 stars I would!
Ami Jester
22 Nov 2016
Our experience here was very good. Our dog, Charlie, wasn't breathing properly (wheezing, gagging) and we took him in around 9pm. They saw him immediately and did an x-ray and endoscopy. Dr. Bangert d...
Our experience here was very good. Our dog, Charlie, wasn't breathing properly (wheezing, gagging) and we took him in around 9pm. They saw him immediately and did an x-ray and endoscopy. Dr. Bangert did his procedure and was there the next morning and called us to let us know how we was doing and what she thought happened. Very knowledgable and kind. This made a big difference. We would have paid whatever necessary, but we did appreciate the price quotes they gave ahead of each procedure. I'd say it wasn't bad ($1800) in the end for an ER visit, X-rays, endoscopy, anesthesia, meds, and a night in the hospital! Thanks VCA and Dr. Bangert for taking care of our baby!
Laura Hemphill
15 Jun 2016
The VCA staff was professional and compassionate during a very tough time for us and our pup. We had many questions, and the internal medicine vet was extremely kind and answered all questions thoroug...
The VCA staff was professional and compassionate during a very tough time for us and our pup. We had many questions, and the internal medicine vet was extremely kind and answered all questions thoroughly. She also called personally to give us the prognosis and talked with us for many minutes and again, answered all of our questions. The techs and front desk staff were also kind, sympathetic, and helpful. Would definitely return to this clinic.
leiaa
19 Jul 2011
We brought our dog in on a Sunday night because he was unable to use his hind legs. We were not allowed to go into the back with our dog even for his vitals check. The vet took radiographs and said...
We brought our dog in on a Sunday night because he was unable to use his hind legs. We were not allowed to go into the back with our dog even for his vitals check. The vet took radiographs and said that they could not see anything obvious. The Dr. then offered us a surgery saying that it would run us $3,000. We asked what the surgery entailed and it was not explained at all. Saying that we were unwilling to do anything so drastic without more detai;l we asked what the next step for taking care of him would be We were told, ""It's just nursing care from here."" The next morning we took the dog to his typical vet where they immediately ran blood work (which Mission vet had opted against). He has a severe urinary tract infection and an extremely high bacteria count in his blood. He has been on antibiotics for a day and is already starting to sit up and scoot his back legs around bit. When I called Mission Med Vet to explain what had happened I was directed to the business office. I explained our story. I was told that the Dr. we had seen was new, as if that is excusable. They were sorry if her comment about nursing our dog came across the way it had (as if there was some other way panicked pet owners would interpret that). She then ended the conversation by offering us a surgical consult. We will neither be returning, nor recommending them to anyone.
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