DO NOT GO HERE. The vet did not know what he was doing and honestly didn't even seem to like animals. The vet kept jumping away for NO reason, did not know how to take a blood sample and kept poking my dog because he couldn't find a vein. He also had to have the assistant perform a test because he couldn't do it himself. On top of that, they put my dog through tests that were not necessary and charged me for $20 for disinfectant wipes that he indicated were free. This is my first google review ever because this experience was so terrible. Read Less

Everything was actually pretty decent here until we had to put our dog down. Now they are talking about fees we still have to pay and continuing to charge us until the end of our "contract". I get this is a business but what good does our $32 a month do for them? We aren't switching places, we have no dog to cover now and it really just adds salt to the wound. Read Less

8 years of history about ear issues and what we have done to manage and take care new vet (always new vets at this location) can't ethically prescribe same meds we have always used cause she wants to run an expensive test??? Steer clear of this location! Sad when that many years of being a client is not taken into account :-( Read Less

This is the worst. My dog is pissing all over the house because they ran out of her medication, but would not approve her prescription from a pet med place. then the Dr. is off...They are no help, selfish and jerks about it. the hotel is great, store great, Veterinarian service is short and if you'll forgive me PISS POOR. 5 days and no help. they don't care about my dog! Read Less

They are friendly people, until it's time to close. The doctors are generally stupid and don't seem like true vets. One didn't even recognize my dog had lice; the most common animal bug. Forced me to do a test and charged $130 for something I already knew. This place is run like a business; not like a family vet. They call my dog the wrong name, and keep calling her a 'him'. How do you not have that in your systems... I wish there were vets that actually cared about the service they provide.Read Less

The staff is friendly but their solutions to fixing health issues always seems to be the most extreme. They always want to go straight to x Ray or surgery. Never seem to consider possibly taking a lesser action.Read Less

I have nothing but good things to say about Dr.Dunn and her asst. She always listens to my concerns and I leave feeling my cats are in good hands. One of my cats becomes a mini tiger with anyone else except Dr.Dunn. Now obviously she is the only vet there that I will take my cats to as they really have taken to her.I have been pleased with BANFIELD and have been taking both of my cats here for 7 years. And trust me I am picky when it comes to my fur babies. Read Less

I've been trying to figure out how to say how awful this place is in a way that wouldn't offend anyone that is not a sailor. We took our dog here to get his teeth cleaned because our reg vet can't do it. Before they put him under, they tested his vitals and found his kidneys weren't performing correctly. They did the procedure anyway and after that, our playful, happy dog was lethargic and depressed. We took him back for a check up and got pressured to admit him and hook him up to ivs all day. They charge around $200 a day, part of which to "watch" him. They hook him up and stick him in a kennel all day. The doctors are clueless and don't tell the truth. They told me that with bringing him in everyday for a week or two, he would have better numbers and feel much better. It wasn't til I read the paper work (that i had to demand to get), that I saw his diagnosis was terminal. After I picked him up, he had a seizure. We had to take him to the ER. If they would've told us the truth, we could've made his last days much more enjoyable than in a vet that paid no attention to him. Never, ever would I take an animal here Read Less

PET OWNER"S BEWARE.I have been a loyal Banfield client for over 5 years, and all four of my pets are on wellness plans.  On Monday evening my small 3 pound dog was attacked by my cat and I called the overlan park location which is a three minute drive to let them know I was on my way.  Before I was able to finish letting the receptionist know what was going on she told me to go to blue pearl emergency pet hospital.  This is a 15 min drive and my dog was bleeding from the neck.  I told the recptionist I didn't think she would make it as I did not know how severe her wound was, she then put me on hold and a second later to tell me the doctor said to go to blue pearl.  I went to blue pearl where they asked me why I had not gone to my vet and I told them they had refused to see her.  I spent $261 at Blue Pearl all of which would have been covered under my wellness plan because the receptionist wanted to close at 7pm.  I don't think this location even deserves one star.  I am disgusted with Banfield. Read Less

Completely irresponsible! The veterinarians here are OK for yearly shots, but cannot be relied upon for anything more. I had to track down the lab myself to expedite a time-sensitive lab work. Banfield did not offer (or even know about) the "expedite" option and then would not return my phone call after I told them about the option and our request to pay extra $200 to use the option. Thank God that the lab was compassionate and was willing to help us in this desperate situation. Very disappointed at Banfield. Read Less

I had a very pleasant experience at Banfield. They went out of their way to help me not have to make an appointment, and they allowed me to have my dog seen quickly to see if it was necessary for her to have an appointment or not. I didn't want to spend the money if I didn't have to! They also helped me out a lot with the pricing and I was very grateful, more than they know. The lady was very generous and kind. thank you banfield! Read Less

Seems inexpensive with the health plan but they are very quick to push expensive test on you. I took my dog in for a broken toe and they told me it was her knee and the surgery could cost up to 3k! We went to a specialist who would do the surgery, he looked at her knee and the original x-rays and said there was absolutely nothing wrong. He took an x-ray of her toe.. broken. Banfield refunded the price of the x-rays they took but this is not the only time they wronged me.Read Less

Beware when going to Banfield for the first time. We rescued a dog that had an injury to her face so we decided to take her to the vet. Our vet clinic was closed so we opted for Banfield. I called ahead of time to make an appointment to eliminate a wait. We got to the store early and did some shopping, then headed to the clinic counter 5 minutes before the scheduled apppointment. We were checked in and told to wait until a room opened up. While waiting, our new puppy started bleeding on the floor. One of the girls saw this and asked to take her to the back so the vet could look at her. I thought this was the beginning of our appointment. Another girl came out to talk with us about her and said it might be an hour before she could get looked at. Then the girl who checked us in came out and said we had an appointment. After all of the confusion, they gave us a room, where I waited 45 minutes before anyone came in. I even called another hospital to see if I'd be able to get her in right away. We almost just left. There was just way too many people involved with the check-in and nobody knew what anyone else was doing. Finally, an assistant came in and told me that they were needing to do a whole bunch of x-rays, and sedation, etc, racking the bill up to about $400. They just couldn't figure out where the blood was coming from, supposedly. She could tell I was shocked by the total and tried to bring up Care Credit, their finance option, which I immediately shot down. I told her I didn't believe their assessment and wanted to make some calls to get a better idea of what's going on. After all the confusion and the poor customer service I had already received, I just couldn't believe they knew what they were talking about. Not even 30 seconds after I told her I was going to get second opinions, the vet came in and said she found the wound and didn't need to do the four hundred dollars of work. It should only be the cost of antibiotics and pain killers. The bottom line got much better. I thought, "interesting, she came in as soon as I was about to make other calls". Funny, I noticed they had a video camera in the corner of the room. After discussing the treatment, the assistant brought up their Wellness Plan, which I knew they would try to push on us. Considering that the dog had been neglected, not spayed, and would need a full year of shots, we agreed to take the plan. We knew that it would end up saving us money. After this year, however, I doubt we'll continue with the plan. It just doesn't make sense if the dog will just need yearly shots and a checkup.I did like the vet that came and talked with us, but the assistants (aside from the one we worked with) and the counter girls did not seem to be aware of the need for customer service. I was extremely disappointed with their service and just because of that, and their constant push for "selling" (Care Credit, Wellness Plans) I say, "Beware the Banfield" and as with any service provider, be knowledgeable. Read Less

Summary:  I was tricked into buying a "wellness" plan with monthly installments that I did NOT want. Now, I can't get out of the annual contract and am stuck with an overpriced plan that doesn't do my pets any good. :(   And the sneaky woman at the counter named Mary is NOT out to help you, but instead just needs to make her sales quota. I came into Banfield Pet Hospital just to get a small set of shots so that my two toy poodles could stay at a kennel/puppy hotel for an upcoming vacation.  I was visiting family in the area, and was in a rush to get this done on a Sunday evening.  I was quoted $165.00 for the total of 4 shots I would need between the two dogs, and I had a coupon for a free office visit for new clients.  At first I thought that the front desk receptionist, Mary, was just being kind and trying to save me money by offering me the Wellness Plan- but then I was told by the customer service center that she is the "guru salesperson for that Banfield to sell those wellness plans."  To make a long story short, I was told that if I signed up for the Wellness Plan, that I would pay only $159 total for the two dogs and I would get hundreds of dollars in savings for future preventive medical treatment (blood draws, shots, office visits, etc.).  I repeatedly asked if there was a monthly payment in addition to that base value of $159 for two dogs, and I was told MULTIPLE times "NO."  After giving my dogs the shots that I came in for, they asked if they could go ahead and do some blood work and give some more shots that would all fall under the $159 wellness plan amount. I agreed, on the condition that they would not cost more than the $159.  Of course I said yes, because I was told that it was a better deal than paying $165 for just the four shots.  Upon checkout I was asked if I wanted to pay the whole year or just today's due.  I said that I will go ahead and pay the year in full, thinking it was $159 as mentioned on numerous occasions.  Then Mary proceeded to say, no sweetheart (she only referred to me as "sweetheart" or "hun"- which I do NOT find endearing, but rather very unprofessional) there is a $24/month fee per dog each month in addition to the $159 base amount for the two dogs. Thus... each dog = $159 base amount + $24/month (*12) *2 dogs= $711.00 for the year!!!! My face was obviously in SHOCK and Mary did briefly apologize if I had been misunderstood... but at that time they had already done $900 worth of blood draws/fecal checks/shots to my dogs that were medically unnecessary!!! If I didn't sign the Wellness contract I would have had to pay the $900 worth of tests that were already done. I was in such a rush and was so upset by this that I just signed the papers and decided to call the customer service line at Banfield later that week.  When I spoke to the customer service representative, they called Mary from the Overland Park Banfield, and they basically said that it was her word against mine.  She said that she expressed the monthly payments, and I expressed that she ONLY discussed the $159 charge with me. After a LONG yelling session on the phone back and forth, they said that they would knock off two month's payment (about $100), but that I was not able to get out of the year long contract.  Basically, MARY at the Overland Park Banfield misrepresented herself and the Wellness Plan that Banfield offers, and I am paying the price for it big-time.  My dogs are super low maintenance and rarely, rarely come into contact with other dogs- so all of these unnecessary preventive injections are nice I guess, but not something that I would have ever gotten- and definitely not something that I would have signed up to pay  top dollar for.  Overall, do NOT go to this Banfield unless you want to be sold outrageously high "wellness plans," treated like an idiot, and be lied to. These plans do NOT cover medications, treatment, or hospital stays, and really do me little good for two little lap dogs.  I do have to say though, that the vet who dealt with us was incredibly nice and even gave us a callback about our dogs.  She had nothing to do with the wellness plan and knew nothing about it even when we asked her- so we have no issues with her. Read Less