Awful experience. First time pet owner and the receptionist laughed at a question I had over the phone when I was clearly in shock and completely traumatized (crying and disoriented) after my cat was ... Read More
Awful experience. First time pet owner and the receptionist laughed at a question I had over the phone when I was clearly in shock and completely traumatized (crying and disoriented) after my cat was attacked by a dog. I went in anyway because it was my understanding this was the only emergency vet service in the area (which its NOT!). I arrived at 11 pm and was charged an arm and a leg for the simplest of services. They released my cat the next morning (we left at 1 am and they told me if I wasn't there by 8 am, more charges would be incurred) and luckily, I took him to another vet for a second opinion, Dr. Spain, at Blue Valley Animal Hospital, who informed me that if I would have taken my cat home, 90% chance he would have died that night or soon after! He also let me know that what they charged me $1,400 for, would have been about $300 or $400 at BVAH! Veterinarian that assisted me was not the most helpful. She gave very confusing information and kept talking about the money. Yes, money is a factor, but not when its a matter of life or death! I wouldn't have taken him to receive medical care in the first place if I was too broke to let him live! I really don't know how these people sleep at night when they are aware of the kind of scam they are running. My cat stayed at BVAH for a week for the same price I paid BluePearl for 7 hours! They prey on your love for animals and rob you blind. At least provide love and care to the animals and animal owners if you are going to charge the fees you charge!!! No follow up phone call after we left, no concern, no nothing! I will NEVER take my animal to Blue Pearl again! Read Less