Oxford Animal Hospital A Thrive Pet Healthcare Partner

If I could give this location less than 1 Star, I would. We have been patients at Oxford for years, approx. 9. We have used this clinic for grooming, boarding, and vet care for both of our animals. Today, I went in and was called a liar, deadbeat pet owner, & common thief while trying to drop my dog off for boarding/grooming/vet care to be done while we were on vacation. On the 21st I spoke with Kayleigh regarding my dog staying at the facility for 12 days. She told me the fees would be around $600, which is normal for Oxford (their fees are some of the highest in the area by the way). I didn’t think twice about it because we had a similar stay a few years ago that was almost a $1000. So Kayleigh booked the appt & said she would have someone call me if they needed more information. So today, I go to ldrop off my dog & the lady checking me in says there’s a note on my account. She said that the note says I must put down a deposit of at least half the estimated bill costs before drop off. I asked if this was a new policy and she said that it wasn’t, it was on my account. I asked to speak with whomever chose to put the note on my account, because in all the years we’ve been patients, I’ve never challenged or ran out on any bill for my animals. She told me the “owner” was the one who made the note and she was not in. I asked for her to call her because this was not normal. What did I, specifically, do to be singled out for this unwritten policy? If I did something, then by all means punish me, but all I’ve ever done is pay my bill on time and use your Clinic for both my animals. The checkin lady had to speak to another Dr (not the owner), who also could not tell me what why I was being told this. She said two people were claiming to have spoken to me regarding this. So now I’m a liar?! No one called me or my husband. There were no messages left, nothing. I even sat there and looked at my phone log, while they decided whether or not I was worthy enough to pay them $600 for my dog’s stay, and no calls were in my call log except the one I made to them on the 21st. I was told that people have just dropped their pet off and not came back to pick them up. Is this me?!? Have I ever done this?? Show me one time where I have left an animal, then I will understand, but you can’t show me something that has never happened! After all the back and forth between the doctor on duty and the “owner” it was decided that they were standing firm on this new-for-me-policy. I was contemplating putting the deposit on my credit card when my husband stepped in and said that WE ARE THE CUSTOMER AND HE REFUSED TO STAND FOR THIS TREATMENT AFTER SPENDING THOUSANDS OF DOLLARS WITH THEM. We have decided to no longer use their services for ANYTHING. We would gladly pay our $600 to another Clinic who appreciates our business. The original doctor who opened the clinic was amazing, but unfortunately when he died, the spirit of the place died with him. These people don’t care about animals, they care about money. That’s evident in the way I was treated, as well as the steady increase in pricing over the last couple of years. We have paid thousands of dollars to this clinic over several years because we have used them for boarding, grooming, vet, day care, etc. for our dog and cat. To be treated like a common criminal, animal abuser, and a thief was just the most terrible feeling. It’s like they said to me, “thanks for your loyalty as a patient, and all the money you’ve spent with us over the years, but your credit is no longer good here!” What’s really sad is we were warned by friends years ago who left, but we stuck around. ETA: Thank you for offering to speak w/ me concerning this matter. However, I have dealt w/ enough abuse from your business. There is nothing more to discuss. We are seeking vet care elsewhere for our two animals. Your facility left me in quite a predicament, as we were leaving for vacation the very next morning. I refuse to do business with anyone who does not put their loyal/longtime customers first. Read Less

My family loves Oxford Animal Hospital!!!! We moved here about 4 1/2 years ago. At that time, we had a senior German Shepherd and a Bulldog. The Shepherd was too frail to ride back and forth to the vet and the Bulldog had issues with getting overly excited when going to the vet. We almost lost him the last time he went to the vet back home. So, we were looking for a vet close to us that could come to our home if we needed them. This is where Oxford Animal Hospital came into play. Our delicate flowers (lol) were able to stay in the comforts of their own home while getting check ups, shots, nail trims, blood work, etc. It really helped lessen my fur babies stress levels. A year later, we had to put our German Shepherd to sleep. The Vet came to our home and my sweet girl was able to cross the rainbow bridge in her bed surrounded by her family who loved her. Once again, stress level much lower (even under the circumstances) and the love that was shown to me and my family goes above and beyond! They had my fur baby’s ashes back to me by the end of that day. I can’t even explain how much that meant to me. This is when I realized just how much they care about their patients and clients. Oxford Animal Hospital became part of our family on this day. Fast forward, we have since lost both the dogs that moved here with us and now have 2 more dogs. They both go to see Dr. Maason and Dr. Lewis at the office. I absolutely love these two Doctors and so do my dogs. They are family as I stated before. I always ask one question to the Vets that take care of my animals. “If it were your pet, what would you do?” Drs Maason and Lewis always give me a honest response, even if it’s not the answer I was looking for. I trust them and respect them for their honesty. The staff has always been super as well. I’m always greatful for the wonderful techs, groomers and everyone else that works in the back. I love seeing them and sharing a laugh when we are there for a visit. As far as the front desk. Yes, there have been turnovers here and there but you have to expect that wherever you go. The new front desk employees have been nothing but nice and do their very best to quickly get to know me and my pets. I appreciate that. :-) My fur babies are very special to me and I have no doubt that many others feel the same way about their fur babies. I know we are in great hands at Oxford Animal Hospital. Try them out for yourself. Read Less

I've been taking my dogs to Dr. Maasen for 8 years now. I wouldn't trust them with anyone else. I am always fully educated about any procedures needed and given options honestly which I really appreciate.. because as you know, when dealing with your own pets, it's can be emotional. I have and do recommend this clinic for great animal care! Read Less

If I could give this location less than 1 Star, I would. We have been patients at Oxford Animal Hospital for years, approximately 9. We have used this clinic for grooming, boarding, and vet care care needs for both of our animals. Today, I went in and was called a liar, a deadbeat pet owner, and a common thief while trying to drop my dog off for boarding/grooming/vet care to be done while we were on vacation. On the 21st I called in and spoke with Kayleigh regarding my dog staying at the facility for 12 days. She told me the fees would be a little over $600, which is normal for Oxford (their fees are some of the highest in the area by the way). I didn’t think twice about it because we had a similar stay a few years ago that was almost a $1000. Again, it’s normal for this place. So Kayleigh booked the appointment and said she would have someone call me if they needed more information, as she usually didn’t do the appointments. So fast forward to today, no on called so I thought everything was okay. I go in to drop off my dog and the lady checking me in says there’s a note on my account. She said that the note says I must put down a deposit of at least half the estimated bill costs before dropping off my dog. I asked if this was a new policy and she said that it wasn’t, it was on my account. I asked to speak with whomever chose to put the note on my account, because in all the years we’ve been patients, I’ve never challenged or ran out on any bill for my animals. She told me the “owner” was the one who made the note and she was not in. I asked for her to call her because this was not normal. What did I, specifically, do to be singled out for this unwritten policy? If I did something, then by all means punish me, but all I’ve ever done is pay my bill on time and use your Clinic for both my animals. The checkin lady had me to speak to another doctor (not the owner), who also could not tell me what why I was being told this. She said that two people were claiming to have spoken to me regarding this. So now I’m a liar?! No one called me or my husband. There were no messages left, nothing. I even sat there and looked at my phone log, while they decided whether or not I was worthy enough to pay them $600 for my dog’s stay, and no calls were in my call log except the one I made to them on the 21st. I was told that people have just dropped their pet off and not came back to pick them up. Is this me?!? Have I ever done this?? Show me one time where I have left an animal, then I will understand, but you can’t show me something that has never happened! After all the back and forth between the doctor on duty and the “owner” it was decided that they were standing firm on this new-for-me-policy. I was contemplating putting the deposit on my credit card when my husband stepped in and said that WE ARE THE CUSTOMER AND HE REFUSED TO STAND FOR THIS TREATMENT AFTER SPENDING THOUSANDS OF DOLLARS WITH THEM. We have decided to no longer use their services for ANYTHING. We would gladly pay our $600 to another Clinic who appreciates our business. My hope is this review will save at least one person from being ridiculed by this joke of a vet. The original doctor who opened the clinic was amazing, but unfortunately when he died, the spirit of the place died with him. These people don’t care about animals, they care about money. That’s evident in the way I was treated, as well as the steady increase in pricing over the last couple of years. We have paid thousands of dollars to this clinic over the past several years because we have used them for boarding, grooming, vet, day care, etc. for our dog and cat. To be treated like a common criminal, animal abuser, and a thief was just the most terrible feeling. It’s like they said to me, “thanks for your loyalty as a patient, and all the money you’ve spent with us over the years, but your credit is no longer good here!” What’s really sad is we were warned by friends years ago who left, but we stuck around. So stupid. Read Less

This was my first and last time at this vet. I had just adopted my dog and was looking for a vet for her. I have had dogs for years and suspected my new addition had worms. They told me to bring in a sample for the appointment. I assumed they would just take a look under the microscope to confirm, but no they sent it out to a lab for analysis. They told me it was cheaper to do it that way then to do it themselves. How does that make sense? They called the next day and said the test for worms was negative, however she was concerned about some bacteria and wanted to prescribe a medication for it. I took my dog to a different vet the next day for a second opinion. No tests no extra money no extra medicine, just a wormer and we were in and out in 30 minutes and my dog is great. The appointment itself at Oxford took way too long. I was there for nearly 2 hours and nothing was accomplished except a smaller balance in the bank account. They seem to nickel and dime you for unnecessary things. I will not return. The whole vibe at the second place I went was so much better. Read Less

Ginger went in for her regular teeth cleaning. Dr Musil found a growth on her palate that turned out to be melanoma. She will have surgery tomorrow to try to get it all. A good reason to have your dog's teeth cleaned! Read Less

After Highland Animal Hospital (which we loved) closed, we were a little nervous about taking our pets to Oxford - long story short, we shouldn't have been nervous at all! It's mostly the same friendly faces, plus a few new ones and Dr. Musil is still awesome as always! Wonderful place to take your pets - highly recommended! Read Less

The people that work here are beyond amazing. Dr. Maasen and the staff truly care about their clients and their pets. We put our Basset Hound down today with them and they were so comforting to both my dog and to me. I couldn't have made it through this without their loving support. If you're looking for a vet that provides personalization and makes you feel like yours is part of theirs...you've found your home. Can't say enough about these wonderful, caring people. Read Less

Transferred from highland on 119th when they merged and relocated. I was extremely happy at highland and things are the same at Oxford. I am very satisfied with them and glad that highland employees are there. It made it much easier. Read Less

I found a dog and called Oxford to see if they could scan it for a chip. Not only did they do that, Lynn, the office manager, helped look it up and contact the name associated with the chip. Everyone was extremely nice. We are actually looking for a new vet for our dog and will definitely consider Oxford. Read Less

My cat is terrified to leave the house and is very leary of strangers. I hadn't taken her to the vet in 7 years due to a string of bad vet experiences. She desperately needed her teeth cleaned and an exam, so I took her to Dr. Lewis. The entire staff is friendly and caring, and Dr. Lewis is a cat whisperer! It was truly remarkable. My cat was treated, and with minimal trauma. Great experience! Read Less

Very friendly and fast. Have taken cats mainly for routine checks and shots. There has been only one case of illness and was very pleased with the treatment, follow up calls and invites to revisit if any concern. Read Less

To the staff at Oxford animal hospital- I thank you from the bottom of my heart for being so wonderful to my dog, Hannah while she was sick. You were all so kind, so gentle and so loving towards her. Hannah was our angel sent to us 16 years ago soon after my dad passed away. Hannah healed our hearts, dried so many tears and comforted us through the toughest nights. Letting her go was the hardest thing I have ever had to do but your staff made it as comfortable as possible. Please always keep this loving spirit in your business, it means more to your customers than you know. Love, Hannah & the Merrifield FamilyRead Less

We had a beloved elderly cat who was dying of kidney disease when we moved to Overland Park. Oxford was his veterinary home, and the staff was gracious and compassionate when his health declined further and it came time to make final decisions about his suffering. We were torn between letting him die at home or euthanizing this beloved soul who had brought us so much joy and companionship. The staff helped us make the rough decision to euthanize, and we agonized all night before the scheduled day. Mercifully, Buddy passed in the night in our arms at home. The staff at Oxford were so supportive and loving, it was a better experience than we could have expected. We memorialized our pet with a special river stone and gave them a copy for their memory well. They have been wonderful to us, and, we now have a new kitten who is getting the best care possible at Oxford Animal Hospital. Please consider their practice if you live here and need a great wellness team to help you care for your furry family member.Read Less

I have taken all my dogs to Oxford Animal Hospital.  Lucy will sit by the door waiting to go when we tell her we are going to the vet.  The staff is extremely attentive and always takes time to answer our questions.  They are very loving to Lucy and we always feel confident that she is well taken care of while we are away. Read Less

We can't tell you how very incredible Oxford Animal Hospital, the Vets and the staff has been to us. They took care of our loving pet from the time he was 5 months old until he passed away today. Everyone was so compassionate and caring. Thank you Oxford for everything. Read Less

I highly recommend Oxford Animal Hospital for Veterinary Medicine and Boarding. Our dog, Dex normally frets for a week after being boarded at other locations, but is very happy when he returns home from Oxford. The customer service exceeds expectations! Thank you Oxford team! Read Less

This vet is fantastic! We had just moved to the area when our 11 year-old dog got sick. We brought it to Oxford because it was close and had good ratings on FB and elsewhere. Our dog was diagnosed with cancer, so the vet at Oxford referred us to Blue Perl for chemo. But even though we had only been to Oxford once and were now receiving treatment elsewhere, the vet at Oxford called us every 3-4 days to see how our dog was doing and coordinated with the vets at Blue Perl to see how things were going. We thought the vet at Oxford was excellent at explaining our treatment options, as our dog was very sick and not responding well to treatment. Our dog only lived 3 weeks after the cancer diagnosis, and we had him put to sleep at Oxford. Everyone there was very helpful and caring. The vets and the staff at Oxford are very knowledgable, provide unbelievable service and follow-up (especially considering they had only seen us once), and are very caring. Can't ask for more.Read Less

I have been taking my pets to Oxford Animal Hospital for over 15 years! During these years, these wonderful people have taken care of 12 dogs and at least 3 cats with me! With all of these rescues (I'm a foster failure!), it does indeed take a village to give them the best health care they deserve! I would never go anywhere else!! If you are looking for a team of excellent veterinarians and the best staff around, you should definitely check them out! You won't be sorry!! Read Less

I have used Oxford Animal for years. Paige Maasen is one of the most caring and knowledgeable vets around and their boarding facilities are second to none. I have never experienced rude staff. Highly recommend Oxford. Read Less

We have taken our dog to Oxford Animal Hospital for years.  We are not pleased at all with the Kennel/boarding care!  Lately our dog is always exhausted when we pick her up, because there are so many dogs barking all the time, she never gets any sleep.  We boarded her over the 4th of July for 12 days and our dog came back very sick!!!!  She couldn't walk and even get outside to go to the bathroom.  At first we thought she was so exhausted since they told us they boarded 131 dogs over the holiday!  I think this is way too many.  Long story short, we took her to another vet and had to put our lovely dog down a week after getting back home.  We are frustrated and heart-broken.  I will never go back to Oxford again if I get another pet. Read Less

Good but not great.  Very nice facility.  Very Nice staff.  Pricing seems pretty high, especially for teeth cleaning and extraction...you will spend hundreds of dollar for a single cleaning and one tooth extraction for your dog.  We had a mixup.  They are very careful to explain procedures and make you choose and sign how they provide services to your pet.  I asked to be called about tooth extractions before they perform, they did not, then did the extraction and charged me for it.  In the end, they made it right so a $400 charge ended up being more like $200.  No sure if we will go back.  Like everything about this place except the fees seem really high. Read Less

I have personally heard the staff at Oxford discussing certain patients. They semmed to be discussing thier own animal. They spoke with such caring and compationate emotion regarding other peoples animals. That makes all the differance to me when I pick a veterinary facility for my pet. I highly recommend Oxford Read Less