I failed my cat the minute I trusted these people with his care. His name was Sloth. He was the sweetest cat. They missed multiple opportunities to properly diagnose him with what his actual disease was, which was stomach cancer. I don't blame them for his death. I blame them for the months of incorrect diagnosis I received from the incompetent vets at this location. I blame them for the fact that he spent months going to vet appointments and that he spent his last days alone in a cage, completely unable to eat. Remembering that just kills me. That didn't have to happen. He should have been at home on my lap in the end. I took him there to get his teeth cleaned. They cleaned his teeth and removed a two diseased teeth. Everything went smoothly until about a week post-op when my cat stopped eating. I followed their directions and gave him soft foods and fed him as much and as often as he would eat. My cat continued to have problems eating enough and continued to experience mouth pain. He started vomiting as well. I would bring him in when the vomiting got bad, they would give him subcutaneous fluids and an emetic and told me each time that it was likely a result of tooth pain. This pattern repeated several times. Meanwhile, I could tell my cat was loosing weight and not getting better. I bought pretty much every type of cat food at the store, desperate to find something my cat would eat. Later I would learn that a competent vet would have realized that months of vomiting was not the result of tooth pain. Once when the vomit looked weird I brought in a sample. The vet told me it was hairballs, so I bought hairball gel and chews and tried my best to get my cat to eat them. What it turned out to be was horrifying: kitty litter. The vet looked at my sample of grainy litter vomit and told me it was hairballs. A competent vet could have realized that this was a symptom of pica (it was caused by anemia from his stomach cancer) and that pica is not caused by tooth pain. We could have started looking for what was actually causing the problem much earlier. Later, these vets told me that they had left one of his tooth roots in and the only way to fix it would be expensive surgery at a veterinary dentist. I was never informed of this after his surgery. They only told me after When I went to the dental specialist, they were unable to find a tooth root on x rays. This raises questions for me. Did they actually leave a tooth root in my cat? Did they tell me that because they made a clerical error and some other cat had a tooth root left in? If so, whose cat had a tooth root left in by these people? Was the person who performed the first dental surgery on my cat unable to tell the difference between leaving a tooth root in and not? A competent vet would have known if they left a tooth root in (it happens) and they would have communicated that to me after my cat came out of surgery. Their clerical work is questionable. I got a very expensive procedure done at the specialty dentist for no reason. My cat got his teeth removed at Banfield Shawnee in July. He was a frequent flier at the Shawnee Banfield until September. I saw him vomit and it looked weird. It was grey. The only grey thing around was his litter. But it wasn't individual pieces anymore. It was a slurry. Panicked, I called the Shawnee Banfield and they didn't have room. I had to go to Olathe. The vet I talked to there looked me in the face and told me that tooth pain doesn't cause months of vomiting. That was the first Banfield vet that knew what she was talking about. There was something else going on, but first we had to deal with his bowel obstruction he got from eating litter. We spent days trying to get him to pass it. He was completely unable to eat. X rays showed that it was moving, but there was something that wasn't moving in his stomach. I had to go to a completely different hospital to get an ultrasound of his stomach. The news was bad. It was stomach cancer. And that explained everything. Tooth pain doesn't cause vomiting, but stomach cancer does. Tooth pain doesn't make cats crave the minerals in their clay litter, but the anemia from a gastric tumor does. Tooth pain could cause him to eat only the softest liquidiest foods, but so does stomach cancer, and tooth pain would resolve itself. Over months of appointments, not one vet tried to look deeper into what was actually going on with my cat. They would tell me that he was the sweetest cat, that he would feel better soon. That his vomiting and weight loss was the result of a laceration in his gums the size of a pin head where the bottom tooth was touching and irritating the place where his upper tooth had been. Also, don't buy a wellness plan. They are still charging me long after his death. Am I supposed to bring his ashes in for a check up? Would they even notice he is dead? Read Less

This place takes amazing care of your pet. The vets and support staff listen what you have to say and make sure you understand what they recommend and why. The care plans they have available make taking care of you pet so much cheaper as well. I cant recommend them enough Read Less