Monticello Animal Hospital

Awful service the last time I went there. I was a returning customer having taken my guinea pigs there a few times to get checked by Dr. Wallis. She was really nice the first few times but this last time her attitude completely changed. I called in a few weeks ago to get an estimate on a neuter for my guinea pig and I also had a few questions about the process. I was told by the assistant that the Doctor was on vacation and only she could answer my questions and to call back when she returns from vacation. I called the following week and finally got Dr. Wallis on the phone. She quoted me $170 for the procedure. Mind you i had already payed $40 for an initial check up that lasted less than 5 minutes so she could make sure the pig was okay for the procedure. Anyway, I scheduled the appointment with her. Surgery day arrives, I take my guinea pig in and the assistant tells me the procedure was going to be $240. I told her that i was initially quoted $170 she went and got Dr. Wallace. The doctor wanted me to pay this price. I asked her to please honor the quote she had given me over the phone but she refused to do it because she didn't quote it herself??? Whats more frustrating is that they had a chart with my pigs information with the price of $170 circled and signed with the doctors name. Despite of this she did not want to honor the price. Eventually after negotiating with her she decided to bring the price down to $200 but it was still too much. It was a bait and switch tactic that they used on me and I didn't feel like this was right. I kept on insisting that she please honor what she had quoted me and she got an attitude and told me that if I was going to make a big deal out of an extra $30 i should just take my guinea pig somewhere else!!! Im sorry Dr. Wallace $30 might not be a big deal to you but it is to me. She continued by saying that patients come in everyday expecting her to do the work for free. I told her that i was paying her a significant amount of money to do this procedure and i would never expect for her to do this for free. Unfortunately I don't get much time off from work and asking for more time off was out of the question. I had to move forward with the procedure and pay $200. Im really dissapointed by the lack of honesty this place establishes and Dr. Wallis's attitude. Please dont consider using this doctor, I've never felt so disrespected in my life specially in a professional setting. Read Less

Awful service the last time I went there. I called in a few weeks ago to get an estimate on a neuter for my guinea pig and I also had a few questions about the process. I was told by the assistant that the Doctor was on vacation and only she could answer my questions and to call back when she returns from vacation. I called the following week and finally got Dr. Wallace on the phone. She quoted me $170 for the procedure. Mind you i had already payed $40 for an initial check up that lasted less than 5 minutes so she could make sure the pig was okay for the procedure. Anyway, I scheduled the appointment with her. Surgery day arrives, I take my guinea pig in and the assistant tells me the procedure was going to be $240. I told her that i was initially quoted $170 she went and got Dr. Wallace. The doctor wanted me to pay this price. I asked her to please honor the quote she had given me over the phone but she refused to do it because she didn't quote it herself??? Whats more frustrating is that they had a chart with my pigs information with the price of $170 circled and signed with the doctors name. Despite of this she did not want to honor the price. Eventually after negotiating with her she decided to bring the price down to $200 but it was still too much. It was a bait and switch tactic that they used on me and I didn't feel like this was right. I kept on insisting that she please honor what she had quoted me and she got an attitude and told me that if I was going to make a big deal out of an extra $30 i should just take my guinea pig somewhere else! Dr. Wallace $30 might not be a big deal to you but it is to me. She continued by saying that patients come in everyday expecting her to do the work for free. I told her that i was paying her a significant amount of money to do this procedure and i would never expect for her to do this for free Read Less

One of the friendliest and nicest vets I’ve ever met. She seemed to really care about the animals and enjoy her job. We shopped around several clinics in the area after we moved here and Monticello Animal Hospital was the cheapest option quoted over the phone. They even went out of their way to special order some heart worm meds that they don’t normally carry from a nearby clinic to accommodate our preference/routine. They were awesome and we’ll definitely be going back. Read Less

Neighbors, please beware. We chose MAH based on positive reviews, seemingly competitive pricing, and convenience. However, after a year of using their vet, grooming, and boarding services, we feel compelled to warn our neighbors of their bad business practices. At each groom appointment, the receptionist would spring a list of shots on us that needed to be done immediately—doubling or tripling the anticipated price of the groom appointment. At first we agreed in good faith that they were doing the right thing by us and our dog, but by our third appointment, we were beginning to lose trust. To avoid paying for 3 annual exams within 12 months, we asked them to delay a "recommended" exam until our next appointment where our dog would be receiving a mandatory exam for her rabies vaccine. They ignored these wishes and performed (and charged us for) an exam anyways. When we confronted them about this, they threw it back in our face, said it was our problem, and did nothing to rectify the situation. This is really unfortunate. We had had no complaints about the quality of care our dog has received from them; however, the fact that they had no qualms about ignoring our wishes while our dog was in their care, did not work with us to create a reasonable vaccine and exam schedule, and after talking with them on several occasions, they still did absolutely nothing to make this situation right leaves us feeling that we can no longer trust them with any part of our dog’s care. We will be finding someone else and recommend you look elsewhere as well. Read Less

OUTSTANDING staff and doctor!!! If I could rate this more stars I would. I was nervous taking my new baby Whitley to a place I had no idea about. But I will not go anywhere else! My dog loved the doctor and wouldn't leave her side the whole appointment. Very sweet receptionist staff and they got us in the back very fast! Definitely recommend! 10/10 Read Less

Very sweet and understanding. Everyone was nice. She was on time with scheduling. They clean the area up after every animal like they work at a doctor's office. They are very caring and gental. So was so sweet to my rat and kept her calm during the visit. She showed how to give my rat the medicine. They call back to even check up on the animal! The medicine was super cheap and so far they have to cheapest check up cost. Very affordable for a teenager like me who only makes very little money. Read Less

Dr Wallis took her time with our piglet's first vet visit making Penelope comfortable and answering all our questions. Her staff was welcoming and roomed us right away. We can't thank her enough for the great care and excellent information. Read Less

We are new to western shawnee and chose this vet since it was close to our new home. I called expecting my cat had a bladder infection and they got him in right away.. They were very friendly, helpful and professional. I'm glad this anima hospital is in my new neighborhood. :) Read Less

The vets at Monticello Animal Hospital are the only vets we've ever used that have taken the time to get to know our cats before examining them. They are thorough, compassionate and personable. And, they are willing to work within an owners budget to find a solution to improve a pet's quality of life. And, whenever I have boarded my cats with them, I have found the quality of care my cats received to be above and beyond my expectations. I love all of the vets and the office staff at Monticello Animal Hospital. Read Less

Monticello Animal Clinic in Shawnee, KS is the best! Dr. Wallis and her staff were the most attentive and caring of our dog that had numerous health issues. He was well cared for during surgery and boarding. He always came home after boarding is a relaxed mood. At other places we went he came home frazzled. We drove 20 miles every time he needed to be looked at or looked after because they took a special interest in our dear pet. I can't say enough. We really miss them now that we have moved from the area. Read Less