Overall, I was not impressed and won't be back. First, the positives. They have a beautiful, spacious facility and very convenient hours of operation. Their customer service, in terms of politeness... Read More
Overall, I was not impressed and won't be back. First, the positives. They have a beautiful, spacious facility and very convenient hours of operation. Their customer service, in terms of politeness and thoughtfulness, is top notch. I train customer service skills for a living and know good service when I see it. However, these aren't the only aspects of customer service.
I made the appointment for my young cat when a cough continued to worsen for nearly a week. He had stopped playing and even refused a meal. My usual vet couldn't fit him in so I chose Skaer on a friend's recommendation.
Dr. Brownlee didn't even finish the initial exam because when she touched a spot on his abdomen, my cat instantly reacted poorly. My cat was doing not just "fine," but "great," up to that point. When I got her report, it said "No tenderness is apparent during palpation." I have very little tolerance for dishonesty in any medical professional.
But, my first indication that I had made a mistake in choosing this vet was when she had the audacity to attempt to capitalize on my worry to up-sell me with $650 in x-rays (or a "low price" option of $350). Moreover, she didn't have the spine to present her folly herself, but instead sent in an assistant to present it. I felt like I did when I was at my FORMER car mechanic's shop, when I'd go in for an oil change and then he'd recommend a new transmission. Worse yet, when the quote was included with my paperwork, it had been altered to show both the low price and high price options as $310. More dishonesty.
All my cat needed was some antibiotics and within two days, the cough was gone and he was back to his old self. BOTTOM LINE: There are lots of good vets in Wichita - consider alternatives before visiting Dr. Brownlee. Read Less