My third visit to this and my dog was seen quickly for shot and nail trim. I barely had time to get (free) coffee. The waiting area is very clean, no odor. Staff is helpful and friendly. So far my appointments have been around 10-11am so I can't say what it is like later in the day for the evening rush. I am much happier with EVH than my previous vet. Read Less

I'm very happy with Erlanger Veterinary Hospital. They take great care of my puppy and are very kind and gentle with her. My vet, Andrew, and the staff are very knowledgeable. I would hate to have to take my pet anywhere else. I also use the spa services and they are great also. Read Less

I would never consider taking my dog anywhere else. Every single person is friendly and professional. The doctors typically give you a number of treatment options and make sure that you understand the diagnosis and that all of your questions are answered. You never feel rushed and are always seen in a timely manner. I have, in emergency situations, taken my dog in at the very end of the day. You would have thought that I had the first appointment of the day, given the cheerfulness of everyone. I have been taking my dog to Erlanger Veterinary Hospital for ten years. During this time, she has had a hip operation, been hospitalized and has had numerous wellness and sickness appointments. Thus, I have fairly extensive experience with Erlanger Veterinary Hospital and could not recommend them more highly. Read Less

We have been customers here for 4 years now. The staff is very caring and concerned about our cats. They clearly understand how much our cats mean to us. The staff is very knowledgeable and take all the time needed to answer our questions. Oh and they have a great facility. Read Less

They only seemed to want money, and not to care about my two kittens... I came specifically to get them shots and dewormed and after spending $300 I find out they still have worms, they kept trying to ask for me to buy more and more after I told them what I wanted, and what my budget was, definitely not coming back Read Less

I really like the veterinarians, they really care and help your pet especially with the prices. They do price match on medications which is great bc my dog now has to take medicine every single day the rest of his life. They work with you on the prices and they accept care credit which is a great credit card to get for yourself or to use at the vet! You can do 6 month 0% interest so that's a good bonus to taking your pet to the vet when you can't afford all the care at once. I highly recommend them! Read Less

These are some of the most amazing, caring, compassionate people that I have ever met. Denise went above and beyond and saved my puppies life! This was at 10pm. And for the dr that responded, I could never be more grateful for what you have done! You guys are amazing! Read Less

The staff seems nice, but it's almost as if they're forcing it.. That said, they do have good customer service. But, that doesn't make up for the over-priced everything.. I recently switched Vets because of all the good reviews Erlanger Veterinary Hospital had.. Today I realized that we were better off with her previous Vet. But before I get to today, let me recap my previous visit.. So, a couple of weeks ago I had decided to get a second opinion on a small growth on my Dog's shoulder and one on her belly. The original Vet took a blood sample from both. The one on her shoulder ended up being a cyst, and the other was a small removable tumor. Our Vet said that the cyst wasn't necessary to remove, and that the tumor will eventually need to go.. But we didn't have to rush because it wasn't anywhere harmful. So, they quoted the removal of BOTH cyst & tumor, along with draining/suturing a Hematoma on her ear ALL for roughly $780. Moving on to Erlanger Veterinarian Hospital.. I go for a 2nd opinion and I got more than I bargained for.. So, they charged more than my previous Vet, but I thought it may be worth it with all the reviews. Anyway, they take a blood culture of both the cyst and tumor.. When they comeback they had different results... For a moment... So, the Vet told me that both of them were cancerous tumors and needed to be removed.. They quoted the removal at a little over $1,000, and that's WITHOUT the draining/suturing of the Hematoma.. Here's the best part.. After they gave me the quote, I had mentioned that the other Vet said the bump on her shoulder wasn't a tumor, but was a cyst.. The Vet then stumbles over her words and ends up saying something along the lines of .. "Well it is a cyst, but that doesn't mean that it can become cancerous later." I'm confident that she also tried to say something about traces of pre-cancerous cells.. Which I find odd because before they took the blood, both the Vet and Nurse told us that the method they used wasn't always the most accurate.. But accurate enough to see pre-cancerous cells? Come on now.. They really lost credibility with that move.. My final mistake was actually letting them drain my Dog's ear and bandage it up.. Now I realize that I should have just let my original Vet do it all for $750... I call Erlanger Veterinarian Hospital and tell them EXACTLY what she has(they saw her previously, so they knew her hematoma history) and needed done. They said to bring her in and they will get it drained and set.. So I take her, they drain it and bandage her up.. Then they bring me a bill for over $350.. They charged me for "a Check-Up," and then for her ear.. There really was no check-up.. They didn't take her weight, listen to her heart, check her teeth or paws.. Yet they charged me for it.. Now let me tell you about their money hungry tactics.. First off, I told the nurse 3 times that I already had ear drops for her.. That didn't stop her from pressing the issue.. "You sure? In case you run out.." In most English speaking cultures the word "No," means... umm.. "No." Finally, the way they bandaged my Dog's ear up pretty much guaranteed that it would come off, which I would have to then take her and have them put a new bandage on.. Which didn't seem like a big deal when I was in the room. They sure made it seem as though it wasn't a problem and honestly came off as a complimentary service.. Turns out that the only way they will Re-Bandage her ear is if I purchase a bandage from Erlanger Veterinarian Hospital for $50.. When I asked about bringing my own bandage and the Nurse or Vet bandage her ear they say they won't do it because I didn't buy their bandage.. Sorta sad.. I didn't even bother to ask them how much they were going to charge to put the bandage on PROPERLY.. So, I just went to the drug store and got the EXACT same kind of bandage for a whole $6... Now I have her ear bandage to where she can't shake it off. Something Erlanger Veterinary Hospital couldn't do correctly the first time I paid.. We will not return. Read Less

Just a shout out to everybody at Erlanger Veterinary Hospital. Thanks for saving my Molly girl. From basic care to surgical care they are above all others. Love and thanks to all of you. Deb Meinerding Read Less

The staff at Earlanger Veterinary Hospital are amazing! From booking an appointment through checkout, every one goes out of their way to make your experience a great one. After a tour of their facilities, I immediately decided that I would not be taking my dogs any place else for any procedure. From a minor vaccination to a major surgery, they have you and your furry family members covered! Read Less

Very grateful for the care and compassion this office has shown our furry family members over the years. We had our hardest day it pet parenthood ever when we had to put our sweet 16 year old kitty down yesterday. It was an emotional, painful day for me, but every staff member we encountered was professional yet very kind, patient, and extremely caring and sympathetic. Made such a horrible day as tolerable as it could be, and they treated my baby with the utmost care and dignity. Read Less

We are new pet owners (daughter got a guinea pig), and have found this place to be just wonderful. Top to bottom, the staff and medical pros are excellent and kind. Would recommend them without hesitation. Read Less

Went above and beyond for Daisy! The love Dr. Hastings and Jenna showed Daisy was heart warming! talked me through and didn't rush! Complete comfort knowing she and I were in GREAT hands! Thank you for your kindness! Read Less

The office was helpful until I started asking for an estimated cost for the visit then I had to argue with them to get an answer. They told me $300.00 I left and went to Noah's ark in ft Mitchell for a grand total bill of $38.00 so basically they were going to over charge me $260.00. Don't go here if you like money cause you won't have any left after they get done with you. Read Less

Dr. Schumann and the team are an amazing group!  They have taken amazing care of my 13 year old Jack Russell that suffers from diabetes, cushings disease & incredible bad luck!  Everyone is welcoming & really treats my whole family like...family!  I cannot thank them enough to for their kindness, care & compassion! Read Less

I take both dogs and cats to Erlanger and have never had a bad experience. Every vet and vet tech is extremely friendly, willing to answer all my questions and very knowledgeable. The front office staff are always friendly and have gone out of their way to work me in their schedule on occasion.Read Less

I recently moved to the area from out of state and needed to find a new Vet. This was one of the closest to me so I decided to give it a try. I will not be returning again. To start, when I got there I waited at least 30-45 minutes in the lobby before ever being called into a room. There was only one other patient there at the time so I know they were not busy. The Vet assistant brought us into a room and they are by far the smallest I have seen. There is a table, a corner for you to sit, and very little else. She was VERY pushy trying to sell me on everything. She never gave me an option for flea/tick medicine other than the brand that they push on you which I am sure they receive a hefty sponsorship amount from and which was twice as expensive as the brand I had been using in the past. They also pushed for all of the "optional" vaccinations and guilt trip you if you decline them. The Vet was not any better. She never introduced herself and was not polite or welcoming at all. You would think for a new patient they would at least try a little harder to keep your business. The routine visit which I was expecting to cost about 100 ended up costing me closer to 400. They nickel and dime you for EVERY little thing. I brought in a stool sample to be tested and on top of the price for the testing, they charged me a WASTE REMOVAL FEE to throw away my dogs poop. Just give it back and I would have thrown it away myself. I will NOT be returning here again. Read Less

I love this place! It's clean and always smells wonderful and you are always greeted nicely. This place really cares for your pet and will listen to any and all of your concerns. All the doctors are helpful and super knowledgeable. This will always be my go to place for my pets keep up the good work! Read Less

Love, love, love this place!!  I just moved to the area and hadn't established myself with a vet yet.  My dog needed a visit to the puppy ER on a Friday night, and we were only given enough meds until Monday when we were advised to go to our regular vet.  I called on Saturday morning, and they were easily able to give me an appointment on Monday.  When we arrived the desk staff were very kind and courteous.  I didn't even have enough time to fill out my "new patient" information paperwork before I was taken back to the exam room.We got there early, so our tech, Rian, gave us a tour of the hospital while we waited, which I thought was great - I've never had a vet office do that before.  Rian was super nice and friendly and took great care of my dog.The vet we saw was Tony Schumann, who did a great job as well!  He gave my dog a very full and thorough exam, even though we were only there for him to check on the staples my dog received for a laceration.  He was very kind and friendly.  We go back to get the staples removed in about a week, but I will be continuing to go here forever.  I also thought the cost was very reasonable - I paid about $75 for the full exam and a week's worth of antibiotics.I have nothing but praise for this great facility! Read Less

I bought a sick guinea pig from petsmart last month and took her here since guinea pigs are considered exotic and most vets don't treat them. I called to make an appointment and was given one the very next day.The staff was super friendly and the hospital was clean. I did have to wait 10 minutes due to a shortage of staff, but the technician was sincerely apologetic.My only gripe is the actual veterinarian was rather pushy. He administered a vitamin c injection, without my permission costing me an extra $30, because he thought it would help her get better faster.They are pretty pricey with around $70 for just an examination.She is better now, though. I received a really nice hand signed card from them in the mail today that really surprised me. Pricey but nice staff. The technician Deede was super sweet and the receptionist that booked my appointment and received my payment was also super nice. Read Less

Wonderful veterinary hospital! After getting a new dog and not having a vet in town I was weary of where to take her but I found Erlanger Vet and am so glad I did. The doctors are so great and spend their time with you without making you feel rushed at all. Read Less

The entire clinic is very much focused on the experience of the animals - as it should be - and it shows. The clinic itself is very nice and well designed, and the care offered to the animals is top notch. Read Less

Fantastic facility and staff! This place is so clean, and the staff are incredibly nice and true professionals. A little out of the way for me but that's not an issue due to the incredible level of service. Read Less

I can't begin to describe how thankful i am for Dr. Hastings and his talented staff. A few years ago, my precious dog swallowed his kong toy and had to have emergency surgery in order to live. That day Dr. Hastings was on a fishing trip and his office was closed. However, that didn't stop Dr. Hastings and a few members of his staff from coming in and saving my dog's life. They stopped everything that they had going on in their personal lives to ensure the safety and recovery of my dog Harley. Surgery was performed that day and Harley was kept overnight for observation. I can't describe how blessed I am to have these people in my life. Without them, I would have lost a very important part of my family. Thanks again Dr. Hastings! Read Less

The staff here has always been helpful and caring. They really helped me out by explaining anything that would be helpful towards my pet's health. The office was clean and everyone was very friendly and welcoming. Read Less

They paid close attention to me and all of my questions were answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. Read Less

The first thing I noticed was how clean everything was. Once I put my dog in their hands, I noticed the tenderness they used to care for him. He got well quickly and it is all thanks to the care they gave him here. Very impressive. Read Less

The office was very easy to locate. I didn't have any trouble finding it at all. One thing I did enjoy was the waiting room chairs. They were comfortable and I didn't mind waiting in them for the appointment. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. Read Less