This vet is horrible!! I brought my dog in there after she broke her toenail really low. First off I was SHOCKED at the condition of the room we were in, it was a absolutely FILTHY! The doctor was sitting behind a metal table unable to to help maneuver the dog on the table at all. I wanted to turn around and leave but my dog was in pain I wanted her to have relief. Needless to say I had to take her back to MY normal vet 2 days later because she was still in excruciating pain and the procedure had to be done again due to him not getting the quick all of the nail out. I tried getting a refund for unsatisfactory service and he refused and kept stating he did it right. If you love your pet find another vet! Read Less

I've used Sims for years so we had our latest pet spayed there. We will never go back. I didn't like the stitching first off. Very bunched up. They did not provide post opt instructions except to give the pain pills. When I noticed she just wouldn't leave the incision alone I called. They said to keep her off of it but not really how. A week later we are at the 24 hour animal hospital. It was infected and I was told she was having a reaction to the stitches. It still looks bad but she is getting better. The receptionist was really nice but I didn't feel the care and compassion toward my pet like my new vet. Read Less

Since, 1991, I have taken every fur baby I have owned to Dr Sims. Thru thick & thin $ times, my divorce, my remarriage, through the 1st visits by my babies-to tears during their last moments where he simply put a loving hand on both mine & my son's shoulders, & said he understood & was sorry. As children have grown, he always asks about them, & even cares for their fur babies. He never took sides in my divorce, & fairly took care of babies on both sides. I do miss his daughter Stephanie at the front desk. I guess kids just have to leave the nest. When he removed a fatty tumor from by most favorite & closely loved fur baby, he charged 1/4th what Metropolitan Veterinary on Bluegrass Pkwy had charged me, and the tumor was MUCH worse when he did the surgery. I warned him that he could never retire! Read Less

First visit last sat, had to have one of our babies put down. Able to get us in last minute, staff and Dr were as good as anyone could ask for many questions as we had previously taken him to our old Vet in Salem and she had not seen him before. Was genuinely concerned and never appeared that she was just there to collect a fee. She even cried with me as my Leo slipped into kitty heaven. Afterward, told me i could use the room as long as i needed to compose myself and say goodbye. Can't get anymore caring than that in my view. I will definitely start bringing my other kitties to her. Read Less

The vet and assistants are kind enough and mean well, and the prices can't be beat by more commercial places...but the exam room is filthy, the surgery table is rusted, their cabinets are falling apart, and the whole place reeks of rotten feet. They'll take care of your pets, but you may not be able to stand going in due to sanitary conditions Read Less

It's an old building. But I even board my dog here. I've used Sims for years. While they may not have the newest technology. They also have years of experience. they have had great compassion when both my dogs had to be put down. They aren't always worried about how much money they can make. They will figure out the most cost efficient way to cut down the price of medications when needed. I've gone other places and always come back. Read Less

The worst experience I have ever been through in my life. I came there with my first dog for a couple of years and they were alright. What finished it off for me was when my dog was elderly and very ill, I rushed him there and needed help getting him out of the car and into the office for medical attention due to the fact that he was a large breed dog and wasn't able to walk because of how bad he was doing. They told me that I had to wait my turn... They made their way out after about 10 minutes, after my dog had passed while I was there waiting with him because I didn't want to leave him alone. I was hysterical at that point and the only thing they could say to me was to ask me to come in and pay... No apology, nothing. I will NEVER be back and will advise everyone I know to never go there. As far as I am concerned they do not have your pets best interest at heart. Read Less

I've been taking my dogs and cat there for about four years now. I don't get why people are complaining about the staff. I mean it's not the most professional atmosphere, but it really doesn't need to be. I would say it's more of a laid back front desk position, which I actually prefer. The receptionist doesn't need to be uptight, they simply need to check me in and check me out. They do this wonderfully. Now, every Dr. I've ever seen there has been knowledgeable and has treated the root problem with a precise execution where there is the correct balance of care in terms of treating it as simply as possible, but not in such a way that will prolong the issue. I get a feeling of years of knowledge and a laid back atmosphere, and people who really care about their work and don't have to dress the part, because they act it so well. I would highly recommend this practice to anyone, and actually have on more than a few occasions. Read Less